The complaint has been investigated and
resolved to the customer's satisfactionResolved RegCure — Gave me a 'Trojan' virus!
The complaint has been investigated and
resolved to the customer's satisfaction
resolved to the customer's satisfaction
I downloaded the Free scan from the Regcure web page. This promised to sort infections but instead, it gave me a 'Trojan' virus. I am not having any joy at contacting them to sort it out. I am now left with an annoying and very slow computer.
Avoid this company at all costs or pay heavily for not taking notice.
Hello John,
Thank you for your email. Every computer is different so it is impossible for us to give exact information on this without knowing your system. Registry items listed on the error list can be invalid when associated with non-existing folders or files. However, some entries may be valid. It is recommended that you only remove items that you know are invalid.
RegCure is one of the safest removal tools on the market and it is rare that it will remove something that a user requires but it can happen. RegCure does create a backup and restores easily if something is found to be awry after a cleaning.
RegCure supports restoring backups of items that have been removed from your registry.
To restore one or more backup files:
Click the Backup button in the Main window.
Select one or more backup files.
Click the Restore button.
For Windows XP, you have an additional option you can select to ensure that a system restore point is created every time you perform a scan and remove. If you have Windows XP, click the Settings button in the Main window of RegCure and select the Create a system restore point option. A system restore point is created and you can access it by going to Start | Programs | Accessories | System Tools | System Restore.
You can send items to the Ignore list during step 3 of the scan process. The items are not removed and RegCure will ignore these entries in upcoming scans.
To send items to the Ignore list:
Click the Ignore link next to any item.
To view items in your Ignore list:
Click the Settings button in the Main window and click the Ignore List tab.
You can remove an item in the Ignore list:
Select one or more items.
Click the Remove Selected button.
Refer to the RegCure help file for more information (click the Help button in the Main window or press the F1 key).
Please let us know if we may be of further assistance. For further technical support, please send an email to [email protected] and our technical support team will be delighted to assist you.
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Kindest Regards
Laura
Paretologic Customer Support Team