Complaints & Reviews

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Iobit — Start menu 8

Several Emails (16 that I've kept copies) have been sent over time. I've completely given up until...

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Iobit — agent asked for remote access to install advanced systemcare pro?!

Date of Incident: April 9, 2020 I have been using Advanced SystemCare Pro for 10 years and this time, when I...

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Iobit software — credit card charged to an unknown asknet service a seller of obit products

19/02/2020 www.asknet-shops.com Karlsruhe DEP $29.83 19/02/2020 www.asknet-shops.com Karlsruhe...

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Iobitre installation code for system care

I have been using Advanced system care for years and I think it is a good product. So I decided to buy the full version, very useful and satisfying. Then I had a problem with pc and it crashed. On re-instalation of OS attempted to obtain new code for my system care. Oh Boy! talk about time share selling, an hour later I finally obtained a code after intense pressure from some guy in India trying to sell me a maintenance contract because my PC was open to all sorts of problems. Question? wasn't this why I had purchased System Care. "" Oh No it is no good for the problems you have. "
IOBIT I suggest you check up on your back up system of operators as they seem to be full of crap. Also Take Presidents Trumps advice, bring your products back to the U.S. A.

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    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    • IObit's response · Feb 20, 2020

      Dear Customer,

      This is IObit Support Team.

      Sorry for the inconvenience. The phone service is provided by our partner, they offer free service of installing and activating IObit products.

      Please kindly let us more about your order information, so we can reset the code for you. Then you can use it on your computer again.

      Please contact us via [protected]@iobit.com, we will reply in 24 hours.

      Thank you for your time.

    • IObit's response · Feb 20, 2020

      Dear Customer,

      This is IObit Support Team.

      Sorry for the inconvenience. The phone service is provided by our partner, they offer free service of installing and activating IObit products.

      Please kindly let us more about your order information, so we can reset the code for you. Then you can use it on your computer again.

      Please contact us via [protected]@iobit.com, we will reply in 24 hours.

      Thank you for your time.

    The complaint has been investigated and
    resolved to the customer's satisfaction
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    Iobituninstaller / unauthorized bank charge

    I opened an account by purchasing an iobit uninstaller in January 2017. In 2018 I opted out of the transaction by informing you that there would be no more cash coming and that I was removing the product. throughout 2019 I wasn't billed thru PAYPAL by ASKNET for any services they were associated with. Check your records thoroughly and you will see I owed U nothing after 2018. I've informed PayPal they paid U in error; please remedy the problem immediately

    Marvin Churchill

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      • IObit's response · Jan 26, 2020

        Dear Customer,

        This is IObit Support Team.

        Is [protected]@xxxx.com your email address? Based on the records, your order [protected] has been refunded on Jan 21. The refund should be back toyour account within 7 business days.

        We've canceled auto-renew feature for your code.

        If it's not your email, please kindly contact us via [protected]@iobit.com to let us know your order information, so we can further help.

        Thank you.

      We are here to help

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      The complaint has been investigated and
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      Iobit — malware fighter

      For years loyal customer update malware fighter: OK; and then €32+ (there are better offers)was subscribed...

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      resolved to the customer's satisfaction
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      Iobitadvanced systemcare

      I use Amazon Kindle on my desktop pc. Your program cleans the AppData which includes the covers for my Kindle E-books! (AppData/Local/Amazon/Kindle/Cache/covers)! This data is very important for kindle & it affects the functionality of kindle. Kindle blinks on & off; & it even crashes completely without the covers for the E-books. It needs those covers when I'm not online. Without them I can't tell which E-book is which. I have 734 Kindle E-books.

      advanced systemcare
      advanced systemcare

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        • IObit's response · Nov 28, 2019

          Dear Customer,

          This is IObit Support Team.

          Thank you for your feedback. Please kindly use the following tool to gather information for further investigation:

          Please download the tool from http://testdemo.iobit.com/InfoHelper.exe
          Then double click to run this tool on the PC with the problem and click "Save report".
          After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click "OK" button to open that saved folder.

          Please send the zip file to [protected]@iobit.com or submi a feedback online: https://www.iobit.com/en/onlinefeedback-form.php?type=pro

          We will reply you in 24 hours after gettings your email.

          Thank you for your time.

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Iobit — misleading marketing

        i downloaded adv. SYS. Care as shown on the attached photo. Clearly standing out is the 1 year subscription...

        The complaint has been investigated and
        resolved to the customer's satisfaction
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        Iobitunauthorised credit charge

        An unauthorised Credit Charge for $29.32 was applied to my Paypal Account on the 31st October 2019 Transaction ID: 87T39865N3981582Y

        I have been using a Free version of your software but have not at any time updated to The Pro Version which I assume you have charged me for with this transaction.

        Accordingly I request a refund of the payment

        Thank You

        Terence Davison

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          • IObit's response · Nov 04, 2019

            Dear Customer,

            This is IObit Support Team.

            Thank you for your feedback. Can you please let us more about your payment statement via [protected]@iobit.com?
            Or you can submit a ticket here: https://www.iobit.com/en/onlinefeedback-form.php?type=pro
            So we can further locate your order.

            We will reply in 24 hours.

            Thank you for your time.

          The complaint has been investigated and
          resolved to the customer's satisfaction
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          Iobitasknet iobit soft 415

          I have no idea what this is but I was charged 69.00 and have not bought anything or ordered anything. You have multiple complaints against you doing this. I want a refund immediately!!! I have an account with iobit and deal with them directly and have not ordered anything! Also your customer service number is out of order! Fix this now!!! Cathy Evan's. [protected]@ yahoo.com

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            • IObit's response · Oct 15, 2019

              Hi Cathy,

              This is IObit Support Team.

              Thank you for your feedback. We're sorry that we can't view the email information completely.

              Can you please submit a feedback on our website Support part or send us an email via [protected]@iobit.com?

              We will reply you in 24 hours.

              Thank you for your time.

            The complaint has been investigated and
            resolved to the customer's satisfaction
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            Complete Care Iobitasknet did not receive the gift cared they billed me for

            this company takes unauthorized payments from your credit cared thy fraud people and should be maid to pay back every cent and you should do something a bout this if you can refund all my money it would be good asknet should be band you should look into this urgent i got chard for a gift cared i never received i have the recite but cannot down load

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              • IObit's response · Oct 15, 2019

                Hi Customer,

                This is IObit Support Team.

                Please kindly contact us via [protected]@iobit.com to let us know your payment statement, so we can further locate your order and help you solve the issue.

                Or you can submit a refund request on the Support part of our website.

                We will reply in 24 hours.

                Thank you.

              The complaint has been investigated and
              resolved to the customer's satisfaction
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              Iobitignoring bogus charges

              I've been using Iobit products for many years and have never had a problem with the company. However, they use Asknet as their pay portal and Asknet is scamming people. Asknet scammed me by charging me more than $70 for a product or service I never bought.

              Asknet charged my Paypal account. I called Paypal and they said they would remove the charge but never did. I'm sorry to say that Paypal is not reliable when it comes to resolving disputes.

              This is not the first time that Paypal has ignored a bogus charge. Several years ago I had a dispute with classmates.com. I raised the issue with Paypal, which closed the case before they ever heard me out! I finally got redress but not from Paypal. I had to turn to my state's attorney general's office.

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                • IObit's response · Sep 16, 2019

                  Hi Con,

                  This is IObit Support Team.

                  Please submit a ticket on our website to show us your payment statement, so we can further locate your order.

                  We will reply you in 24 hours.

                  Thank you for your time.

                The complaint has been investigated and
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                Iobit — iobit

                Over the past week I have been getting a pop-up every time that I plug my iPhone up to charge on my computer...

                Nancy

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                Iobit Advanced System Care — iobit advanced system care

                Here is the email I just sent the company. I purchased their so called Advanced System Care for $30 and got...

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                resolved to the customer's satisfaction
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                Iobit Advanced System Care — no customer support

                Tried free version. Seemed to help speed up my computer so paid for Pro version. Unable to run certain...

                Iobit — advanced systemcare pro

                I purchased Advanced Systen Care PRO. When I could not install the program following their instructions I...

                Chinese owned: "IObit products" — I believe the company is scamming public

                I believe “IObit” products are a scam. i.e. Advanced system care 8, Malware Fighter 3, Driver...

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                resolved to the customer's satisfaction
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                Iobit — charge $ after I have opt out of auto renew 2 years+ ago

                In 2010 i purchase Advanced System Care version 3 and have opt out of their auto renew after i downloaded...

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                resolved to the customer's satisfaction
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                Iobit Advanced System Care — scam, fraud

                Beware of something called Advance System Care. It's a free download initially, but they supposedly...

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                resolved to the customer's satisfaction
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                Iobit Avangate — gabrielle rothe

                I ordered software from iobit avangate. They received $12.38 from my Mastercard and I have not received any...