Red Roof Inn review: reservations, management

Red Roof Inn Phoenix - Chandler This hotel was a total mess. I'm a long time participant in the Red Roof Inn Rewards program and this hotel was the exception to the majority of Inns. I had confirmed, online reservations for 7 nights (4 - 10 March 2012, departing Sunday 11 March 2012). Confirmation Number: 243QW75017. Throughout the week a variety of problems were noted. Late Friday (3/9/2012) evening when I returned to the room I discovered that my key didn't work prompting a chat with the front desk clerk. I was told that I would not have accomodations on Saturday evening and that I would need to check out on Saturday morning The desk clerk referred me to the Manager who was not onsite until 0900 on Saturday and he had no authority or inclination to help. The first impression is always important: the key fob was worn and dirty...certainly an indicator of additional problems. Sure enough, the room was musty smelling, the bath tub was dirty because the anti-slip materials had been partially removed. The shower curtain was mounted too high which allowed water to splash onto the floor. Furthermore, the electrical outlet was loose in the wall. The towels were at the end of life cycle and well worn. There wasn't a coffee pot, ironing board or iron in the room. In addition, the pool was not open and the hotel entry was a mess due to construction. Rooms were at a premium during this time frame; therefore, the only solution was to endure the problem. On Saturday morning, (3/10/2012) I was again told that I would not have accommodations that evening and the only recourse was to speak to the manager at 0900 Saturday morning. Due to time constraints, I decided to check out. The desk clerk was not able to correct or print out the detailed bill; he was young and incompetent, poorly trained, and could not make corrections to the bill. Although persistent, I was not rude nor abusive. I decided to depart and dispute the bill with VISA. The irony in this entire story was that I received the Red Roof Inn Customer Service Satisfacction Survey addressed to "Kim B." using my email address on file with Red Roof Inn. The management has not made the attempt to contact me or make amends for this frustrating visit. (See photos below)

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