Red Roof Inn
reviews and complaints

I am a registered nurse seeing covid patients in the community. I am also a veteran and a 9/11 first responder. I had to make a sudden move to the east coast to be with my family due to a sudden illness. I set up reservations and my plans had to change. I was able to cancel two of the reservervations but in the other two I continued to get server down. I attempted to call and sat on hold for extended periods of time.

I finally got in touch with someone and explained the situation. Knowing full well that I didn't stay in the property and that their system was down to cancel reservations they told me they would offer me a refund. The next day after they knew full well that the reservations were cancelled they charged my card creating a financial hardship. When I called today I was given the runaround and told I would have to wait 15 days to get the refund. When I pointed out they shouldn't have charged the cards they made no apology and told me I would have to wait 15 days.

I emailed the property manager to no avail and got a dismissive form letter. I eventually contacted their corporate office and spoke with multiple rude employees until I finally got the manager who identified himself as "Chris" and claimed he was the manager over the customer service center for corporate. He spoke over me the entire time I was speaking.

He didn't interrupt he literally spoke over me the entire time. It became clear as to why the agents that report to him are so unprofessional. The fish rots from the head. I then told him I wanted to speak to his supervisor and he responded "that isn't going to happen". I am currently in the process of filing a complaint with my bank against red roof inn for fraudulent charges.

This is a company that treats their customers like garbage. This is a company that created a financial hardship for a registered nurse out in the community seeing covid patients. This is a company who speaks down to veterans. I will never stay in another red roof inn in my lifetime or in any affiliated property. This is horrible customer service delivered by a company that clearly has no problem creating hardships for essential workers during a difficult time.

I stayed there at the one in Detroit-Livonia mi for over a week. I had no complaints until that Saturday sept 18, 2021 which was the that Saturday I was lock out of my room due to the keypad malfunction for about 2 hours. The maintenance guy had to replace the door knob. A few hours later the key slot malfunction again. The gentleman that was on site was rude stated that I had to leave everything in my room and they would deal with it in the morning. Well that was not an option for myself being all of belongings was in there including my wallet. I notice the window was unlock and went through there.. I was informed that the lock wouldn't be replace until Monday. I tried to find another hotel nearby but everything was booked. So I had no choice but to stay. With no complaints and not being able to leave my room I stayed. Well things got worst the light in my room went out the night guy refused to call maintenance so with no where to go I slept outside in my car. I called and made a complaint about those 2 days of my week stay asking for a refund for them 2 days only. I was sent a Survey though my email which I did complete only to find out that was there resolution to my complaint. And a $26.00 refund. I rebook for this weekend through there 1800 number received a conformation number the next thing I know I received an email stating that my room was canceled. I called the 1800 number back and was told being that I filed a complaint against management that management is the ones that canceled it in the office and that they can refused service just because. I made another reservation praying it don't get canceled again.

Reserved room through orbitz for august 21 2021. I reserved a double room. I got there an there was not the room I reserved online… staff after searching on computer gave me a key and told me to check a room out to see if anyone was in it…. Doorways locked and do not disturb sign was on door. Staff then fumbled around on the computer tried to sell me on a single bed. I said that's not what I needed or reserved. I then asked if I could get a refund and be on my way. Staff said sure she would take care of it… I then asked if I needed to do anything on my end. She said no. I left. After about a week and not seeing a refund I called orbitz. Orbitz reached out to the red roof inn 1201 liberty high point North Carolina 27263. Red roof stated that I fullfilled my reservation. After this I called to speak with the manager at the hotel. I am now getting the run around. Every time I call I am told to call back later. I am being lied to and everything I'm saying could be verified through security cameras. I don't appreciate being lied on.

I've booked a room for 2 nights and 1 day. Had to cut it short. I booked it for august 6 through august 8. On August the 7 I was waken by a bug crawling on my face and went to the bathroom and saw a family of roaches on the floor and tub. I quickly got dressed and went to the front desk and explained to the person what had happen. Front desk respond was do I have proof or taken any pictures. I told the person who's thinking about taking picture early that morning or when your mind raising when something crawling on your face.
So I told him I wasn't staying their any more. So I checked out at 745 am. I did ask for a refund he refused to give it to me and that I needed to talk to the manager when she get back on Monday on the 9.
Brittany Burch the general manager at that site .Brittany said she need to get a exterminator out their . M.BURCH didn't get back with me so I had to email her again when she respond back to me she told me that their was no signs of roaches or any other bugs in the room. So I told her I didn't believe that because why would my room had a problem. So Ms. Burch did mention that she will refund me for one night but not both. The last email she seen me was on the 18 of August and still haven't it yet. Yes I seen out a email to her and no respond back from her. I also look up some reviews on that property and I saw other customers complaints about bedbugs and roaches at this facility . The Red Roof Plus me and my stayed at was 6170 Oxon hill road, Oxon Hill, Md 20745 #181 .
I just want my refund back that's all I'm asking for.
My email address is [protected]@gmail.com
My name is Delores Smith but you can call me "Dee"
My phone number is
[protected]
Thank you for your time, looking forward hearing from you

They kept my 100 dollar deposit with a false accusation that the room had been smoked in. I immediately reached out to the Manager Tony Wilhelm and was again told that the room had been smoked in and that no refund was due. Guest relations did not help whatsoever as well. After looking at the reviews and complains from many sources it is obvious that this is something that others have complained about too.

REDI CARD # [protected], Barbara Massey, checked into Arlington Heights Inn and when we opened the room, it was filthy, bed not made and a "used condom" on the floor! Are you F...ing kidding me, I almost threw up! Photo attached, then the next room they gave us had filty floors, gross refrigerator with spilled food items in it, this is absolutely unacceptable, I've been frequent guest from Florida, Kentucky and Illinois and this is enough to have me never return or recommend in the future. No rate concession was offered, very weak apology, can you honestly give us a reason to ever return besides offering a free weekend or two stay to re-establish confidence in us? Our friends that were traveling with us found it laughable that we still stayed there, anxiously awaiting your response to a possible (former) customer for life, Barbara Massey, [protected]

I reserved a Handicap Room at RED ROOF INN at 2939 South Arlington Rd, Akron Ohio for 8/27/21. Upon Checking inn I had to wait in line for current hotel guest getting reassigned to other rooms because their initial room assigned was filthy.
When I entered my room No. 132 I found used hand-Cuffs on the floor. I also found hair in the sink and on the bed. The room stunk of cigarette smell as well. I just could not sleep in the space as I was disgusted about other stains on walls and bed covers. Even though I'm handicapped I struggled to the 3rd floor as I was also reassigned a room. No 336 was better but still needed painting a new AC/Heater Unit.
I am asking for a full refund since Red Roof Inn was not able to offer me the room I reserved.
I have always stayed at Red Roof in my travels but this hotel on was the most disgusting both inside and out. I am debating swithing to Holiday Inn...Thank Ward Hoffmann [protected]

On 8-25-21, I called the Red Roof In in Wytheville, VA. The first time I called, no one answered the phone at the front desk. It rang so many time that the call disconnected. The second time I called, the person seemed to not be able to hear me and he simply hung up. Finally, on the third try, I was able to talk to the front desk. I asked for accommodations on the first floor for my husband due to his heart issues. I was advised that it would depend upon the availability that day, even though I confirmed that the reservation I made online was showing on their computer system. When I questioned the male worker about Red Roof's unwillingness to make accommodations for someone's health issues, he then stated that it depended on whether another guest stayed over an additional day. I then HAD TO ASK MYSELF if this was the case, would Red Roof give him a comparable room (price-wise) on the first floor. I tried to explain that my husband is traveling from Georgia home to Ohio and that I will not be traveling with him. I was trying to have this taken care of for him and that he would be arriving late and would not be as nice as I am about this issue. I was then told that if he was not nice, he would have to find another place to stay! Unbelievable. I stated, "Thank you but I don't think so. Have a good night." Also, our reservation stated if arrival time was after 9 pm, we were to contact the hotel because the reservation could be given to someone else. When I told the male front desk worker this, he said this wasn't the case. When I told him the reservation details stated this, he just said, "It will be ok." I am not very reassured by this response. I have stayed at this hotel many times as I have traveled back and forth from Ohio to Georgia and back.

I was passing through this area for work and need a place to stay and I booked this room in advanced with the Opelika location room 118 on august 7-8 I paid 151.00. I was very displeased with this room. I had to clean this room for about an hour before I could sleep. the bathroom was horrible, the tub and shower curtain had mildew on them I was not able to shower. I had to leave at 5:30 in the morning to shower before my next meeting.

I was scheduled to stay at the home town studios by Red Roof on Friday and Saturday night. When I arrived to check in at 3 pm I was told that the "system was down " therefore I could rot be given a room. I was pretty disappointed as my wife and I were expecting to be able to shower, change and use the bathroom at the very least before I had to go to my event in Denver. My wife had to end up changing in the car, and had to splash water on our face and use the bathroom at a local McDonalds. the front desk clerk was Very unprofessional as his response was "there is nothing I can do". We ended up having to leave all of our valuables in our car and uber to the event. when we returned at about midnight they still had not corrected there error and were refusing to honor their obligation to give us a room so we could sleep. we were forced to get a last min room in the only hotel that had availability on such short notice at a huge expense. not to mention the Uber ride back and forth to the new hotel. All and all the error on behalf of hometown studios by red roof in Denver ended up costing me over 300 additional dollars and a lot of lost time and frustration. I called their customer service who put me on hold for 45 min and then told me again that there is noting they can do. That seems to be their response for pretty much everything . I still haven't even received my refund for the 2 nights that I payed for and obviously did not utilize. Im my mind that is essentially stealing. I could not be any more disappointed

This place is a damn scam. They charged me a smoking fee of $200, which was more than my one nights stay. When I called the informed me that there was nothing they can do like Im just supposed to swallow that cost umm no. Especially in this times, I have bills to pay. When I asked for the proof and told them that I did smell well through the night they still had nothing to say. I've been coming here for years when I'm due for a mental break nor do I or have I smoked so for me to be charged is really messed up and this will not be the last you hear of me and that's a promise..