Company will not be able to provide services and will not refund full amount of money
Hello, We have a trip scheduled for 13 students and 4 chaperones. This is for College Park High School Drama in Pleasant Hill, CA. We are scheduled to go to NY on June 5-8 2020 to see Broadway shows as well as have clinics with Broadway performers. This is the main reason we are going to NY!! Last we heard the Broadway shows will not be opening until June...
Read full review of Adventure Student Travelfraud and cheating
Our high school used this company for a trip to Washington D.C. My child went on the trip as a student, and I went along as a chaperone. We were faced with many issues during the planning phase that were finally resolved. The trip leader had originally made a list of the things we would like to see and we were thrilled to see that all of the attractions were on the trip itinerary.
What we didn't realize was that it was not humanly possible to squeeze that many attractions into the time allotted for our trip. These “student trip experts" had our schedule so busy that we were only allowed a few minutes at most of the attractions to keep our schedule. Although we were physically at these places, the students and adult chaperones did not get to experience Washington D.C.
I look forward to going back some day and take it at a little slower pace. I would love to have time to look up a name on the Vietnam Memorial. I wish this company had told us that given our limited time in Washington D.C. it would make more sense to take out a few of the attractions and really focus on the ones most important to our group.
When we listed the places we would like to see, we had no idea of their location to one another and if it was feasible to include them all. This company seems to lack travel experience and makes one wonder if they have ever been to these places or researched the area. Our bus driver really didn't have the best attitude either.
I would be very cautious working with this company and our school will not be using them for future trips. There were many wonderful memories of the trip, but I think things could have gone much smoother and things could have been much more enjoyable if we had gone with a different company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of Adventure Student Travel complaint handling
-
Adventure Student Travel contacts
-
Adventure Student Travel phone numbers877-397-5700877-397-5700Click up if you have successfully reached Adventure Student Travel by calling 877-397-5700 phone number 0 0 users reported that they have successfully reached Adventure Student Travel by calling 877-397-5700 phone number Click up if you have UNsuccessfully reached Adventure Student Travel by calling 877-397-5700 phone number 0 0 users reported that they have UNsuccessfully reached Adventure Student Travel by calling 877-397-5700 phone number
-
Adventure Student Travel emailsjosh@adventurestudenttravel.com86%Confidence score: 86%
-
Adventure Student Travel headquarters18221 Salem Trail, Kirksville, Missouri, 63501, United States
-
Adventure Student Travel social media
Recent comments about Adventure Student Travel company
fraud and cheatingOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Badoo keep blocking my account for not reason pls help me unblock or create a new account thank you
I agree with OP and disagree with traveler who posted Jan 2014. School personnel & parents don't have the time or expertise to make these plans and arrangements. That's why they pay professional travel planners to do it. I will say though that I work with Adventure Student Travel, as an outside vendor, and I know that they've had a big shake up over the last couple of years. The company understands that their role is to provide the best travel advise to their clients and that they should not over-promise and under-deliver, or worse, drop it in their suppliers laps to under-deliver! They had sales staff in the past who were "people pleaders", promising they could give clients everything on their wish list without considering what's physically possible. Those sales people are no longer with the company and they have reached out to local suppliers to understand their locations better and provide only what a group can realistically accomplish!
I don't see this as a fair comment. It should have been the responsibility of the group leader to do their research and review the locations to find a reasonable schedule. If a group requested a lot of site visits and the tour company tried to accommodate that, I think they should be commended. I have traveled regularly with students and yes it is hectic, as there is never enough time to do everything, but I also carefully look at the locations and times to spend on things.