Red Roof Inn
reviews and complaints

We enjoyed our last stay at the Red rood Inn in S. Carolina. So we book it in Newport news. The cab driver gave us a bad report about this place. After we got there a large numbers of bikers came in very loud. They congregated in front of our Room #15. we complaint to the office twice to no avail. They were loud and drinking. We were concern about our safety. They were an unruly bunch. The room needed attention. The bathroom door needs replacement. The bathroom need better cleaning. The bed blanket had many roach burns. We were extremely uncomfortable. We stay out most of the day to avoid the hotel room. Still, The bikers were there doing there thing. For two days we felt un safe. Management should have called the police. Never again.

I drove from Yellowstone to Aurora Hometown Studio. I took an extra night so I didnt have to drive 300+ miles 6/10. Upon registering and entering the room, the Non Smoking Room smells of smoke to a degree that is not acceptable.

Further the room is dated and the bedding smells of smoke.
There are dozens on cigarette butts on the ground in front.
If it were not so late in the day, I would leave now. I had 6/9 and 6/10 booked.
I will cancel 6/10.

Honestly I am appalled by the condition of the room In the web search this is nothing like what is shown.

Was going to Temple, Tx to visit father before he passed away but didnt make it. Called to cancel to receive money back but no answer! Never have gotten an answer out of this phone number! I have emailed directly to Red Roof Inn in Temple no reply! I have went thru the company website and it said it was being sent to the Red Roof Inn in Temple, Tx no reply! No refund! No reply! Just a little more added stress at a very stressful time! I will never use Red Roof Inn or recommend it!

We recently stayed at the Red Roof Inn on Camp Rd., Hamburg, NY. I have stayed at Red Roofs plenty of times but never again. Got our room (134) and you could see outdoors under the door and the security lock was broken off so could not use it. The night stand between the beds was covered with a sticky substance. The rug was covered with stains. I would have went to another hotel but there was none available in the area and would have lost my money which was paid already.

I went to check I. At cadiz Ky. Red Roof which has a big sign that says pet friendly. When I told the front desk I had 2 small dogs, I was told only 1 dog allowed.
As I was leaving the parking lot 2 ladies with 3 dogs were entering, so I asked and they said yes they were staying there but had 2 rooms. That is still 2 dogs in one room, btw exact size and breed as mine. Only difference the ladies were of south Asian descent same as management. I am not.

Stayed at Red Roof Inn in Lubbock in March 2021. The hotel is in disrepair and should be closed until the safety hazards are dealt with. The halls were dark, no carpet and dirty. Felt very unsafe, but arrived to late to move to another hotel. Will never recommend this company to anyone. Everyone I have spoken to about it knew about Red Roof's reputation of poor quality.

We stayed at the Red Roof Inn Gallup, New Mexico, April 13, 2021. Room 233
When we walked in the room there was a chirping noise that was going off every thirty seconds. We quickly figured out it was the smoke alarm. I called the front desk and was told it just does that. Well, I took it off the ceiling and there was no battery in the smoke alarm. I disconnected the smoke alarm so we would be able to sleep.
2. The bed closest to the bathroom, metal popped when you sat down.
3. Television was not working. The direct logo screen is all that you could see.
4. There was no sugar, creamer or stir sticks for coffee and tea.
5. The woman working the front desk when we checked in, had no customer service skills.

Hello, I made a hotel reservation at the red roof in in Dearborn MI on Friday-Sunday which I checked in late Friday night with one 10 mins of being in my room I searched the room and found bed bugs in room 205. So I went and told the front desk and they argues with me. I left immediately. I slept in my car. Now they won't give me a refund.. I want my money back for my full stay. I wasn't even I. The room 15 mins!

I walked into a lobby already had a reservation, upon entry all I could hear is cursing and all types of fouls language being hurled at who I could only assume was another employee, I walked back out and came back in with phone in hand to document whatever it was going on, upon Re-entry I was met with a desk agent upon asking him his name, he Immediately went to choosing to tell me that he would not be servicing me, I called customer service to seek some way to document this as this was upsetting enough to have my plans for the night being toiled with by an outlandish employee with some extra radical, disrespectful behavior that should not be tolerated by customer let alone, corporate for condoning this with no pertinent supervision onsite to handle something like this

One of the worst stays shuttle never on time. It is filthy not vacuumed or cleaned I found many things such as wrappers, unemptied trash, and makeup left from the previous guest. Toilet paper was not replaced shower not cleaned needs to be shut down doesn't meet standards for running during covid. Awful company its a disgrace and your staff is unprofessional