Red Roof Inn

I was scheduled to stay at the home town studios by Red Roof on Friday and Saturday night. When I arrived to check in at 3 pm I was told that the "system was down " therefore I could rot be given a room. I was pretty disappointed as my wife and I were expecting to be able to shower, change and use the bathroom at the very least before I had to go to my event in Denver. My wife had to end up changing in the car, and had to splash water on our face and use the bathroom at a local McDonalds. the front desk clerk was Very unprofessional as his response was "there is nothing I can do". We ended up having to leave all of our valuables in our car and uber to the event. when we returned at about midnight they still had not corrected there error and were refusing to honor their obligation to give us a room so we could sleep. we were forced to get a last min room in the only hotel that had availability on such short notice at a huge expense. not to mention the Uber ride back and forth to the new hotel. All and all the error on behalf of hometown studios by red roof in Denver ended up costing me over 300 additional dollars and a lot of lost time and frustration. I called their customer service who put me on hold for 45 min and then told me again that there is noting they can do. That seems to be their response for pretty much everything . I still haven't even received my refund for the 2 nights that I payed for and obviously did not utilize. Im my mind that is essentially stealing. I could not be any more disappointed

This place is a damn scam. They charged me a smoking fee of $200, which was more than my one nights stay. When I called the informed me that there was nothing they can do like Im just supposed to swallow that cost umm no. Especially in this times, I have bills to pay. When I asked for the proof and told them that I did smell well through the night they still had nothing to say. I've been coming here for years when I'm due for a mental break nor do I or have I smoked so for me to be charged is really messed up and this will not be the last you hear of me and that's a promise..

We enjoyed our last stay at the Red rood Inn in S. Carolina. So we book it in Newport news. The cab driver gave us a bad report about this place. After we got there a large numbers of bikers came in very loud. They congregated in front of our Room #15. we complaint to the office twice to no avail. They were loud and drinking. We were concern about our safety. They were an unruly bunch. The room needed attention. The bathroom door needs replacement. The bathroom need better cleaning. The bed blanket had many roach burns. We were extremely uncomfortable. We stay out most of the day to avoid the hotel room. Still, The bikers were there doing there thing. For two days we felt un safe. Management should have called the police. Never again.

I drove from Yellowstone to Aurora Hometown Studio. I took an extra night so I didnt have to drive 300+ miles 6/10. Upon registering and entering the room, the Non Smoking Room smells of smoke to a degree that is not acceptable.

Further the room is dated and the bedding smells of smoke.
There are dozens on cigarette butts on the ground in front.
If it were not so late in the day, I would leave now. I had 6/9 and 6/10 booked.
I will cancel 6/10.

Honestly I am appalled by the condition of the room In the web search this is nothing like what is shown.

Was going to Temple, Tx to visit father before he passed away but didnt make it. Called to cancel to receive money back but no answer! Never have gotten an answer out of this phone number! I have emailed directly to Red Roof Inn in Temple no reply! I have went thru the company website and it said it was being sent to the Red Roof Inn in Temple, Tx no reply! No refund! No reply! Just a little more added stress at a very stressful time! I will never use Red Roof Inn or recommend it!

We recently stayed at the Red Roof Inn on Camp Rd., Hamburg, NY. I have stayed at Red Roofs plenty of times but never again. Got our room (134) and you could see outdoors under the door and the security lock was broken off so could not use it. The night stand between the beds was covered with a sticky substance. The rug was covered with stains. I would have went to another hotel but there was none available in the area and would have lost my money which was paid already.

I went to check I. At cadiz Ky. Red Roof which has a big sign that says pet friendly. When I told the front desk I had 2 small dogs, I was told only 1 dog allowed.
As I was leaving the parking lot 2 ladies with 3 dogs were entering, so I asked and they said yes they were staying there but had 2 rooms. That is still 2 dogs in one room, btw exact size and breed as mine. Only difference the ladies were of south Asian descent same as management. I am not.

Stayed at Red Roof Inn in Lubbock in March 2021. The hotel is in disrepair and should be closed until the safety hazards are dealt with. The halls were dark, no carpet and dirty. Felt very unsafe, but arrived to late to move to another hotel. Will never recommend this company to anyone. Everyone I have spoken to about it knew about Red Roof's reputation of poor quality.

We stayed at the Red Roof Inn Gallup, New Mexico, April 13, 2021. Room 233
When we walked in the room there was a chirping noise that was going off every thirty seconds. We quickly figured out it was the smoke alarm. I called the front desk and was told it just does that. Well, I took it off the ceiling and there was no battery in the smoke alarm. I disconnected the smoke alarm so we would be able to sleep.
2. The bed closest to the bathroom, metal popped when you sat down.
3. Television was not working. The direct logo screen is all that you could see.
4. There was no sugar, creamer or stir sticks for coffee and tea.
5. The woman working the front desk when we checked in, had no customer service skills.