When I worked at Red Lobster Wauwatosa from February 1996 to June 1996, The white waitresses were acting like...
We have always considered one of the better restaurants in Findlay to eat since we moved here 23 years ago...
Our family has always enjoyed Red Lobster however on our last two visits to this particular Red Lobster wa...
We arrived to eat at 3 pm on a friday. About 10 tables in restaurant were occupied. We were told there would be a 10 minute wait. I asked a disgruntled "manager" why there was a wait. She said because the wait staff was only allowed to serve three tables at a time. Incredible. Obviously they don't care anything about customer service. Also, I asked the waitress for tarter sauce instead of the cocktail sauce she brought and my husband asked for extra cocktail sauce. She told me to give my extra cocktail sauce to my husband and she then brought a very small container of tarter sauce... Acting like it was a big imposition. We eat out five times a week and the service at this red lobster is the absolute worst.
When I worked at Red Lobster Mayfair on February 1996, The Multiracial Kitchen manager Johnny Moore, The...
On June first a friend and I went to Red Lobster Restaurant for lunch around 2:30PM. We were greeted poorly by a messy dressed hostess who had a very sad and put upon attitude. As she seated us, we decided to sit at the bar. The service was terrible. When we complained to the manager nothing was accomplished. Just the manager and the waitress/barmaid whispering to each other. The potato was uncooked and hard. The food itself was sparse for the price $22.95, the coke was flat, and the manager did nothing to help our situation. We would never go there again or advise anyone else to go there either.
There were 4 of us for dinner, we arrived at approx 7pm, the hostess
advised there would be a lengthy wait.
There were people sitting all over the waiting area and standing
outside. I observed approx 4 open tables in the lounge area, I asked
if bar seating was available. She advised it was open seating. I entered
the bar and was followed by two other groups, each of us taking booth.
One of them took a 6 top table. I watched the manager talk to the 6 top
table, then brought them menus.. he then came to my table and advised
us we couldn't be in the lounge as it was taking away from other guests
waiting for seating. I asked him why he let the other table stay, he
said he made special arrangements for them. I asked for the same
arrangements and he told us we had to return to the lobby and wait for
seating. I told him if we got up we were leaving, I had already gone to
the bar and got drinks for our table since the assist Mgr wouldn't let
us have menus or a server. The manager then left in a huff and sent a
server to us. The server was obviously upset from how he talked to her
about taking our table. This made for an extremely uncomfortable
dinner. The server did a great job and treated us well.. It was also
obvious that many of the other servers were not in a great mood...
I went to Redlobsters website and made a complaint the next morning. It
has been 6 days and I have not received as much as an email or a phone call.
I made a second complaint tonight 6 Jan 05... I have been a long time
customer of Redlobster, I doubt I will go back to them after there lack
of a response..
As a server I really have little control of how long a guest will sit at a table. At lunch we are expected to turn tables in 39 mins. Which means the guest sits, orders, eats, pays and leaves within 39 mins. At dinner time we are expected to turn tables in 49 mins and are verbally persecuted and made to feel incompetent in our jobs if we can't do that. I've experienced this at 3 different darden restaurants so I know its everywhere. I'm sorry but 49 minutes is an unrealistic goal. As a server I go out to eat a lot and i spend at least an hour if not 75-90 mins at dinnertime. If we have high ticket times we are given less shifts and the worst shifts and sections. Our guests feel rushed like herded caddle in and out of our restaurant. I've seen many complaints about guests feeling this way and darden doesn't care. This company is losing a large part of its customer base because its so "corporate". We are becoming more chinsky in our portion sizes and charging for everything. As servers we have lost almost all ability to be flexible with guests as we have such strict rules and guidelines. This company cares more about its profits than its employees or guests.
For ex. A guest wrote on the tip line of the credit card slip...fifteen dollars as opposed to $15.00 and I was not allowed to receive the tip...because the guest could possibly call and dispute it and Red lobster could lose money. So I have to lose out on hard earned money. Also Tips where the customer does not sign on the correct line are also taken away.
About a year ago I had worked for red lobster in wooster an by a manager I was told I was going to b at...
I am very upset my son ipod was stolen from red lobster in beachwood ohio. He was seated at booth 10 on...
I ate with a party of eight at Red Lobster here in Tallahassee, Florida on October 6, 2008. The fried shrimp...
Red Lobster www.redlobster.com 4645 S 76th St Milwaukee, WI 53220 [protected] Red Lobster terrible...