This morning at 08:25 - 15th of April 2025 - I have stopped at Calgary Superstore in Shawnessy RCSS 1578 to purchase Milk and eggs for my children.
I have picked up 2 Free Range eggs with the price being displayed as 2 dozens for $12. When at the self-check - thr scanner price indicated a $ 6.95 per every dozen and no 2 dozen for $12. I have alerted the customer representative working in the self checking area - and I must say - she barely move to solve the issue. She then called somebody to go and check the price. There were very few customers in the store. Finally after 7 to 10 minutes the Customer Service representative from across of the self checking area got a phone call and confirmed the displayed price as being of $12 for 2 dozen Free Range eggs. I have asked the Customer Service representative from the Customer Service - of |What is Superstore policy in a price mismatched?" I did not received any response - however, the Representative from the Self Checking - has adjusted the price to the $12 and made feel like she made me a favor. That has upset me and therefore as this is not being the first time of happening - I have decided to fill in the present complain.
Does the policy of the Superstore follow the "Double ticketing
Section 54 of the Competition Act prohibits double ticketing. This criminal offence happens when a consumer is charged the higher price between two or more prices clearly expressed in one of the following ways:
on a product, its wrapper or container
on anything attached to, inserted in or accompanying the product, its wrapper or container or anything on which the product is mounted for display or sale
on an in-store or other point-of-purchase display or advertisement
The purpose of the section 54 of the Competition Act is to prevent consumers from being deceived or confused about the price charged."?
Does this policy applies to Double ticketing:
Scanner price accuracy policy states –
-if the scanned price is higher than the shelf or advertised price, the lower price will be honoured
-if the correct price is $10 or less, the product is free.
-if the correct price is higher than $10, there is a discount of $10 off.
Section 54 of the Competition Act prohibits double ticketing. This criminal offence happens when a consumer is charged the higher price between two or more prices clearly expressed in one of the following ways:
• on a product, its wrapper or container
• on anything attached to, inserted in or accompanying the product, its wrapper or container or anything on which the product is mounted for display or sale
• on an in-store or other point-of-purchase display or advertisement
The purpose of the section 54 of the Competition Act is to prevent consumers from being deceived or confused about the price charged.
?
Are the Superstore employees proiperly trained for this situations - that are not supposed to happen?
Thank you
Christian Toanchina
[protected]
Ticket number: 99157825435720250415082551
Manager Name: Lee Proulx
Claimed loss: just fix the problem and train your employees on all policies
Desired outcome: What upset me - it was that they made feel like they were doing me a favor by applying the proper displayed price.
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