Real Canadian Superstore
Reviews and Complaints

I've never had any company offer worst customer service.

- called in and submitted an issue with their payment module after I spent 1.5 hours trying to submit a PC express delivery order, and I spent 20 minutes getting someone on the phone
- received a ticket number
- two days later received an email stating I hadn't replied and that they were going to close the ticket
- I called in again, spending another 20 minutes doing so, and told them I would like to have someone deal with the issue straight away
- they would not transfer me to someone who could actually deal with the issue
- the next day, I received an email saying the ticket was closed due to a lack of response by me

RIDICULOUS

Went into the store at 1:30 to get two items, the lines were long jammed full of huge buggies. I decided to leave but every means of leaving had been blocked: The checkout lanes were full of people and buggies, and the ones not in use were literally barricaded with chains and multiple big buggies. The only way to leave was through the entrance which has alarmed swinging gates. I pushed the gates open and the alarms went off, but whatever they designed it not me. They hate petty thieves so much they are forcing people to stay inside their building with no means of leaving. At least Wal-Mart has big areas between checkout counters for people to leave if they do not make a purchase. If you're claustrophobic or have anxiety of being trapped stay away from their stores. But also their prices are nearing on par with Save-on or Safeway now for many items. Bad store, bad company. Avoid.

2024/06/13
I was treated very poorly by the manager and employee. at superstore north side
12350 137aveEdmonton Nw
Just because I forgot one item. I've already paid for it
I came back next day to pick it up
The manager start shouts at me and makes an angry face. she was like
I WILL GAVE IT TO YOU THIS TIME
BUT IF YOU DO IT AGAIN. I WILL NOT GIVE IT TO YOU
I was like. I didn’t do in purpose. I just forgot it.
I am customer more than 5 years this is first time I forgot items

I went to the superstore on 137th Street and 127th Street

After I paid for my items and left I forgot one item. the diapers were $41

The next morning I came to the customer service manager there and she said I will give it to you this time but if you do it again I will not give it to you.

Her attitude was very bad. It was like being yelled at while all the customers looked at me. This happened on 06/13/2024

I go shopping only once in a way. This incident was at Independent store at Champlain mall.

I had a tote bag on my shoulder with 4 books, I picked up some bananas & went to the self ck out. After paying the bill, this women at the self ck out (I am brown & middle aged) asks me to check my bag.

I got a bit rattled & asked for the manger. And he sided with the employee that they have the right to check bags since I am in their property. If I don't like it don't come again.

My issue is that they do it randomly, may be based on the race, appearance of the customer which is discrimination. The manger was pretty rude & his name was Shaun. By the way, I have a rare medical condition which makes me walk unsteady.

Anyways I showed my bag under protest & stormed out. Never going back to that stupid store

I just visited Regina prince of wales drive super store today, there was pepper bag scanned wrong price 6.59$ and when I asked for price check the associate started yelling on me and refused to do even after checking and confirming that

It is 3.97$ she refused me to give it as a free and even for 3.97$(as per scanning code of practice rule it should be free if scanning price is higher than shelf price ) and told if u want to buy u can buy at same price or leave. It’s not about 4$ it’s about she intentionally keep me on wait for 15mins and after ignoring and yelling in front of all customers she haven’t confessed her mistake. Is it kind of customer services we can expect from big stores like superstore?

A PC Optimum Event ( 25,000 points) for every $100.00 spent. was on at the Superstore @ St. Annes Road. I purchased 4 NN Ibuprofen tablets each @ $26.99. When i went through the checkout with my Optimum card , the offer was not applied. I then went to Customer Service and requested my points. The cashier stated that the items purchased have never qualified for the points. I said i have always received points on these items when ever the event was on. He called his Supervisor and she agreed with him and points would not be offered. . I said i would return them. The following day i went back and repurchased the aforementioned items and on my receipt the items did qualify for the 25,000 points. Obviously he knows [censored]! Go figure!

This morning at 08:25 - 15th of April 2025 - I have stopped at Calgary Superstore in Shawnessy RCSS 1578 to purchase Milk and eggs for my children.
I have picked up 2 Free Range eggs with the price being displayed as 2 dozens for $12. When at the self-check - thr scanner price indicated a $ 6.95 per every dozen and no 2 dozen for $12. I have alerted the customer representative working in the self checking area - and I must say - she barely move to solve the issue. She then called somebody to go and check the price. There were very few customers in the store. Finally after 7 to 10 minutes the Customer Service representative from across of the self checking area got a phone call and confirmed the displayed price as being of $12 for 2 dozen Free Range eggs. I have asked the Customer Service representative from the Customer Service - of |What is Superstore policy in a price mismatched?" I did not received any response - however, the Representative from the Self Checking - has adjusted the price to the $12 and made feel like she made me a favor. That has upset me and therefore as this is not being the first time of happening - I have decided to fill in the present complain.
Does the policy of the Superstore follow the "Double ticketing
Section 54 of the Competition Act prohibits double ticketing. This criminal offence happens when a consumer is charged the higher price between two or more prices clearly expressed in one of the following ways:

on a product, its wrapper or container
on anything attached to, inserted in or accompanying the product, its wrapper or container or anything on which the product is mounted for display or sale
on an in-store or other point-of-purchase display or advertisement
The purpose of the section 54 of the Competition Act is to prevent consumers from being deceived or confused about the price charged."?
Does this policy applies to Double ticketing:
Scanner price accuracy policy states –
-if the scanned price is higher than the shelf or advertised price, the lower price will be honoured
-if the correct price is $10 or less, the product is free.
-if the correct price is higher than $10, there is a discount of $10 off.
Section 54 of the Competition Act prohibits double ticketing. This criminal offence happens when a consumer is charged the higher price between two or more prices clearly expressed in one of the following ways:
• on a product, its wrapper or container
• on anything attached to, inserted in or accompanying the product, its wrapper or container or anything on which the product is mounted for display or sale
• on an in-store or other point-of-purchase display or advertisement
The purpose of the section 54 of the Competition Act is to prevent consumers from being deceived or confused about the price charged.
?
Are the Superstore employees proiperly trained for this situations - that are not supposed to happen?
Thank you
Christian Toanchina
[protected]
Ticket number: 99157825435720250415082551
Manager Name: Lee Proulx

I purchased Cosmic Crisp apples from Real Canadian Superstore in Mission, BC. Upon opening the bags, I noticed a strong unpleasant odor coming from the apples, and when I tasted them, there was an unusual and bad taste. As a result, the smell affected the other food in my refrigerator, forcing me to throw both the apples and other contaminated food away.

My Name is Tariq Hayat Khan, I was working with Real Canadian Superstore on 8th Street, Saskatoon, Saskatchewan, My issue is I didn't got my T-4 from Superstore, Firstly, I reached to my Manager, she gave me Peoples Services Number to call (1-877-303-3013), I have called multiple times and its automated line, no one is responding on that line at the end of the phone call its says if you have any issue please email us on (cic@loblaw. ca), I did an email regarding my T-4, I have received and auto generated email we will resolve your issue in 2 business days but I didn't receive any response yet, Secondly I reached to the store Manager Candace in person and she was sitting in their office with all the managers on the floor, and she said yes, I said I want to meet you she said yes you can come and what's the issue, I told her my hole scenario she said to me call on this CIC Number [protected]) we cant do anything, or you can get from CRA website, I said ok I have called on the CIC Number the representative telling me you can call on another number it's (1-877-303-3013) its People Service Number they will help you, we cant do anything, unfortunately its the same number which I called first and didn't get any response, They are treating me like a Soccer and playing passing the Parcel. this is how you guys treated your former employee? I also logged in to my CRA account to get a T-4 there is only 1 T-4 from which only include my name and address and only (21)?

To the attention of:
the owner of Atlantic Superstores, Mr. George Weston

I hope this e- mail reaches you and not a call center rep.
I have many complaints about your stores.

-You are investing in tech and not people.
-Prices go up astronomically so you continue to make billions in profit while some can't afford to eat.
-You have money for new carts that lock for no reason so honest shoppers get inconvenienced and feel embarrassed as if they were thieves. It happened to me and I did not steal anything. I got rung in by a cashier and had a receipt for everything. Your crappy new technology is not working!
-You have money for gates that beep when you dare to exit the maze you built by the doors. Just going in and leaving without anything is now a long walk or if one tries to go the short way back out the gate alarms sound but nothing else happens...
-You pay people from India to stand in the entrance to make sure no thieves leave. Does that mean you trust them more than your customers? How will they stop thieves?
-You have 8 or more cash registers lined up but only one is open to try and force people to go to the self checkout.
-You want customers to ring themselves in so you can employ less people. I am not working there for free. I do not get any discount for doing the work of a cashier.
-All of this is not customer friendly. Thieves will still find a way and honest customers will go somewhere else.
-I have seen false price advertising often. The sale price on the shelf is not what it shows at the register. It is conveniently programmed wrong. If you notice it, they will adjust the price for you but you don't get the item free due to their mistake. They continue to ring in the next person at the wrong price after.
- the pharmacy hours are short and some of the over the counter medications are locked up if the pharmacy is closed but the store is open. That is not good for business.
- Some cashiers don't bag your items anymore. They stand there and watch you do it or sometimes start ringing in the next person while you are still packing. It is bad customer service.
The changes made in the stores lately with all the gates, alarms, locking carts and self check out are not welcoming customers to shop there. I have shopped less at Superstore since, I really only buy the odd item here and there. There are many more customers noticing these issues and it will reflect in your sales.

Please inform me if you are going to change anything about any of the mentioned issues.
I represent many customers that feel the same way and it would be nice to see you care about the customers and not just your profit.

Thank you,
Brigitte Bainbridge.

You have baited and switched thousands of customers on your most recent promotion. You had limited stock from the onset, and at Christmas your staff was encouraging us to wait until January as there was more supply coming, which wasn't true. How do you suggest we redeem our 60 stamps? Today we were told that your corporate office requested they cease giving out stamps, even though all you promo is still up.
Will wait on your direction for redemption - e mail is [protected]@gmail.com and phone is [protected].

I bough a lunch box from Real Canadian Superstore for 10 bucks. I have only used it 2 times and it's already broken. I am sorry to say but the boxes from Dollarama has lasted better (years and years). I did not expect this kind of quality at real canadian superstore. I would like my money back. I do not have the receipt because there was no intention to return anything, However, I had paid by card so you should be able to pull out the receipt based on date and time.

These occurrences I'm about to mention is every week I go shopping at the Southport store in Calgary, AB.
The staff that put stock away tend to face the French side of items rather than English. We are not in Quebec therefore we should have items faced with the English labels so I don't have to turn all product around to read. This is extremely aggravating.
Also, the staff park there carts in places which makes it impossible to get by. They are not conscience of the shoppers nor do they care that they are inconveniencing shoppers. They continuously block aisles and think nothing of it.
The majority of the staff are unfriendly and not willing to help locate items. They seem to not know how to smile or be helpful. Half the time they do not know where or what an item is and never go the extra mile to find out. Is Customer Service being phased out? I feel like I am in their way and it's an uncomfortable shopping experience every time.
I hope this doesn't land on deaf ears. These are legitimate concerns. Let me know if I should shop elsewhere.

Real Canadian Superstore (Grandview) - Pick-up Order on Nov 25, 2024 - Order#[protected]

With my last pick-up order, I purchased a bag of apples labelled as 3 lbs. The bag seemed almost empty and upon weighing it at home, the package was only 2.4 lbs, and many of the apples were rotten and unfit for consumption. Selling such products not only reflects poorly on quality control but also raises concerns about accuracy in labelling and disregard for customer health and safety. This bag cost me $9, which was not cheap compared to other retailers.

I also purchased a $10 ground beef package and noticed packages have been significantly reduced in size — almost by half — while being sold at the same price as before. This change was implemented without any clear notice or warning to customers, which feels deceptive and unfair. I have attached pictures of the rotten apples and the meat with a picture for comparison to the ground chicken I also purchased.

These practices undermine customer trust and suggest a disregard for ethical business standards. I urge you to address these concerns promptly, ensuring transparency, quality, and fairness in your products, pricing, and labelling.

Martha Tovar

Your flyer (Thurs. Nov 21 - Sun Nov 24, 2025) clearly advertises a 4 day sale for the Whole Beef Tenderloin, $10.88/lb with 2 per person limit.
I drove all the way to a Superstore Oakville yesterday (Fri. Nov 22nd) and there was no product available in the store. Meat counter person said there won't be anymore beef tenderloin delivered to this store, it was one of the last stores to have inventory. Poor ordering skills or intentional?
This is false and misleading advertising where you get customers into the store but don't have the product to sell.
I was told no rainchecks either which is bad service.
Please respond to this email sent on Sat. Nov 23rd at 9:22 am.

Thanks, Jackie

Real Canadian Superstore
30 Kingston Road
Ajax, ON
[protected]

To Whom It May Concern,
I am writing to formally express my concerns regarding an incident that occurred at the Real Canadian Superstore in Ajax on September 4, 2024, at approximately 10:50 a.m. During my visit, I was falsely accused of not paying for my groceries, an accusation that caused me significant distress and humiliation.

On that day, I was in a rush to attend a scheduled physiotherapy appointment. To expedite my shopping, I opted to use the self-checkout. During the process, I required assistance with a price check, and Alison, the manager, kindly helped me with a price match on four cases of soda. She also applied a discount to the salmon fillets I was purchasing. Alison assisted me with my entire transaction, which included 12 items. I paid for my purchases using my phone’s credit card app, and the transaction was approved instantly.

After completing the transaction, I called for the attendant, Magie, to give me my Marvel cards, which are provided after a successful purchase. Magie placed the cards in my trolley and confirmed that the transaction was complete. Despite some delays during checkout, I confirmed with Magie that the payment was successful before I left the store.

As I was walking through the parking lot, Alison approached me, claiming that my payment had failed and instructing me to return to the store to pay for the items. I was shocked by this assertion, as I had received confirmation of the transaction on the register screen, my phone, my bank and from Magie herself. When Alison asked if I had a receipt, I explained that I usually don’t take receipts unless it's for a significant purchase, preferring to have them emailed to reduce paper waste. I also informed Alison that I was in a rush, as I was already late for my physiotherapy appointment, but my time and urgency were disregarded. Despite feeling deeply humiliated, I decided to return to the store to resolve the situation.

To address any suspicions Alison might have had, I purposely asked her to watch my shopping cart in the parking lot, allowing her the option to discreetly check the contents of my bags. As I walked back into the store, I noticed the security guard who usually stands inside the store, observing me from outside the store, making me feel as though I was being treated like a criminal.

Upon re-entering the store, I went to the register where I had completed my transaction and asked Magie what had happened. Another customer service representative also approached me to resolve the issue. The entire self-checkout staff and customers witnessed this, leading me to feel demoralized and insulted by the assumption that I had done something wrong.

I was then guided to customer service, where the representative checked my receipt and confirmed that the payment had indeed gone through. This confirmation came after I had already been embarrassed and stressed by the false accusation. This ordeal could have been avoided had proper procedures been followed.

I returned to the parking lot and showed Alison the receipt, confirming that I had paid for my items. When I expressed how humiliated and embarrassed, I felt, Alison appeared unconcerned and, in my opinion, focused solely on the unfounded assumption that I was possibly a shoplifter. Despite the receipt proving the payment, Alison claimed there was still a discrepancy with the receipt and asked me to return to the store once more.

Back at customer service, I faced further humiliation, only to be told again that the receipt was correct. When I tried to express my feelings of embarrassment and humiliation, my concerns were dismissed. The only explanation given was a vague reference to a register malfunction related to the Marvel cards.

I feel that my integrity was unjustly questioned, and my character was unfairly attacked. As a devout Christian, I have never stolen anything in my life, and such behavior goes against my beliefs. Furthermore, the manager falsely claimed that my payment had failed. I know that Marvel cards are only distributed after a successful transaction, which Magie confirmed at the time.

Alison maintained that a transaction is not considered complete without a receipt. However, my decision to forgo the receipt was solely due to my need to attend a scheduled physiotherapy appointment on time and was not an attempt to avoid payment. I have shopped at this store many times and often opted not to take a receipt without any previous issues. Alison's claim that a transaction is incomplete without a receipt contradicts the practices of many environmentally conscious stores, which offer customers the option to skip receipts. Even ATMs allow users to choose not to receive a receipt.

As a Black woman, I believe I was unfairly targeted and subjected to racial discrimination during this encounter. I strongly feel that I was racially profiled because I belong to an ethnic group that is often unfairly stereotyped as being more likely to shoplift. Rather than focusing on my conduct, the manager appeared to direct their suspicion towards me based on my race. I cannot allow this issue to go unaddressed, as it is important to protect other ethnic minorities from experiencing similar profiling. Therefore, I am seriously considering seeking legal advice regarding this matter.

I trust that you will take this matter seriously and investigate the actions of your staff to ensure that no other customers are subjected to the same treatment.

Yours truly,
J.

My small black backpack stolen yesterday around 1-2 p. M at superstore metrotown. I knew exactly where the last time I had it on me in my grocery cart. It's on produce foods. I asked them to find through the security camera but they didn't find anything. It can be captured by camera footage, but I guess they don't want to waste their time look for it. One of the manager said, it may be stolen in the area which cctv can't recorded. It was a lie, I did remember the last time I lost my backpack. There are many important things inside such as my wallet with important cards, and my iphone which is already turned off the thief. I think they take me seriously, but I was wrong,

Please call my mom cellphone : [protected]

Approx. a week ago I purchase center cut pork chops on sale. Upon opening the package, there was a faint odor of sourness. I froze them and opened one of the packages yesterday and upon thawing they were totally sour. You could not eat them. The same thing happened with chicken thighs about 3 months ago. Two years ago, for thanksgiving I purchased a 20- pound turkey that had an odd odor when opened. After cooking the bird, the taste was very unpleasant. We could not eat it. I returned the bird to the store manager, and he said "So what. I'll give you the refund" His response suggests this is a common occurrence with your store. All the above items were on sale.

Why do you sell spoiled meats? With grocery stores making multi millions of dollars each year, it appears the customer gets taken advantage of.

Mike Anderson

Richmond BC

Superstore is on #3 road in Richmond

Watched a woman bring a dog into the store and put it in the shopping basket. Obviously, not a service dog (I would not complain about that). Off she went up and down the aisles to do her shopping I went to Service Desk to ask about the store policy regarding dogs and was told that it was a 'tricky' situation. Was told that the dog might be an 'emotional support' animal. Great! What about my 'emotional trauma' the next time I use a buggy wondering if some animal peed (or worse) in it. Nothing was done about it which did not surprise me. Not blaming the service desk person. We live in disturbing times where correcting someone is a risk.

Just to make things worse, when I was coming out of the store, someone else was carrying their 'precious little doggie' in.

This cashier name belle in counter 10 on 02/08/24 around 14:46, she was so rude and unprofessional. She gave us the angry face and rolled her eyes when she saw our 2 full cart, while scanning our stuff shes nagging and throwing it to the conveyor.