The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Raymour & FlaniganLate delivery of wrong funiture!

We ordered a lovely leather sectional sofa. They gave a 4 hour window in which they would deliver. They did not; they were late. They dropped off a left-handed sectional when we ordered a right-handed one. (My family member that accepted it should have noticed but they didn't). They realized their mistake when they tried to deliver my sofa to someone that wanted the left-handed sectional. They called and said they'd be back in a FEW DAYS to correct it. We told them no, that was not acceptable. They finally came and switched the sofas around 7:30pm, breaking the screen door while doing so. After they left I found a nick in my wall too.

And of course, no one at the store cared at all when I called to complain. It was like talking to my kitchen table. DO NOT BUY FROM THEM!

Responses

  • Ju
    junior talbot Jul 04, 2011

    strike one! you let your family member be there at the time of delivery... strike 2 you dont call the corporate office to handle the situation... I HAVE HAD SOME ISSUES WITH THIS COMPANY MYSELF. I TOOK IT TO THE CORPORATE OFFICE AND WOUDNT YOU KNOW...BAM IT WAS HANDLED!!! QUIT YOUR WHINING

    1 Votes

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