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Ralphs Grocery
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Ralphs Grocery
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Ralphs Grocery Complaints Summary

19 Resolved
116 Unresolved
Our verdict: With Ralphs Grocery's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ralphs Grocery complaints 135

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7:55 pm EDT
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Ralphs Grocery service

Woodland hills location:
20060 ventura blvd

Someone at this store needs to get a reality check on the music that they play.
Absolutely terrible. Some pre teen and teen kids bop crap.
Stop it already. I've been coming to this store for almost 15 years and I know the average age of the customer is between 50 and 60. Why would the management continue to play this awful music is beyond me. I'm not suggesting sinatra or nat cole but i'm certain no baby boomer is going to enjoy this aggravating noise. Please do not tell me it's next to a h. S. The
Spenders in this store are not teens it's come from the upper middle class of tarzana and woodland hills. Know your demographics people!

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1:59 pm EDT

Ralphs Grocery service deli hot food

I have lunch at 11. a. m. all I did was ask to see to if lasange was ready and I get this very rude answer if you dont see its not ready but what I wanted to know if any was made?
That was about two weeks ago, so this morning I recieved Dirty looks, so I asked her what was her problem her responce was something about my Mother that was very upsetting so walked away, my temper gets the best of me, I asked to speak the manager and was told he was not there... as I was walking out of the store she follows me and is wavingva peace of paper, if she was a guy I would be in jail for punching him in the Face...

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7:26 pm EDT

Ralphs Grocery service deli

The machines that are used to cut the fresh meat and cheese are not being clean prior and or after it's been used.

I could see the build-up and residue not only on the base but also the blade. Not to mention the blood from the roast beef dripping from the base onto the counter top.

And for the employee to start cutting my order of meat with out wiping the machine down it's not only unacceptable but a danger and/or Hazard to my health and also my families.

Cross-contamination!

It's my personal opinion that this practice is not sanitary.

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2:27 pm EDT
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Ralphs Grocery deli boars head caesar salad missing dressing

Last week July 12, we purchased a Boars Head Caesar Salad for a trip we were taking. When we opened the package, It was my daughters dinner, it was missing the salad dressing. Today at the store I told a lady in the Deli department and as nice as the people are there they did not offer to do anything about it. As we checked out I told the checker who had Sales Manager on her name tag and she didn't seem to care but apologized. People just don't seem to want to take responsibility or initiate resolution to an issue. It's frustrating sometimes.

Clarke Scherff

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3:51 pm EDT
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Ralphs Grocery a company called brandywine

Could you do a covert analysis on this corporation and find out who owns it, i just gave them the ingredients to my fluid Brandywine at their corporate Email and it was rejected, they like Britney Spears concert lackeys called me daemon Mailer. I'll get bact to you with the ingredients by Email at [protected]@gmail.com if you contact me. Under international law of finance and ancient rights one man cannot and should not claim ownership to such a fluid, and make himself, sobmuch and give so little, causes are illegal under national rights of unjust servitude such a man must seek out individuals to benifit, as the recipe I will include momentarily was part of a work I printed called "the straight scoop on ingredients", by Billy Stratus. Start with a moonshine alcohol grain and cane sugar mix of 5 to 20 % mix directly with lemon juice and sweet C tabs, plums prunes grapes raisins vanilla extract extract of coffee carob chocolate nutmeg and Kahlua serve cold or on ice.

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7:44 pm EDT

Ralphs Grocery not really a complaint as much as a statement

This weeks ad must have been pretty embarrassing after seeing the ad for Sprouts Farmers Market. All I know is the one close to me that advertises along with sprouts and there is a clear reason I am shopping there and would like to tell you why.
I can not eat meat that was ever fed grain and one you have almost no if none grass fed 100% grass finished products. Beef, bison, elk, deer ect...
So I can't buy my meat there anymore. So that leaves me fish. I can only eat certain fish. Basically forage fish if you know of that type. one fish I can eat is the wild caught sockeye salmon. you have it on SALE this week for $15.99 a pound. Sprouts has the exact same fish for $9.99 a pound! Looks like I buy my fish this week there. I can't eat the swordfish nor the shrimp.
I can not eat chicken or turkey due to they eat grain and blood animals (snakes, mice, bugs etc. that my body cant tolerate so all your sales for that protein are nothing to me. As far as the rest of my proteins they have a much better selection of nuts seeds and beans that beat your company 10 fold at bulk discount prices. Doesn't look like I'm getting much proteins there anymore. It's not that I didn't try...
Now as far as your vegetables and fruits. your cherries this week on sale was $3.99 lb. northwest. Spouts has the exact same cherries for $1.48 lb! Half price THANK YOU Spouts! The strawberries. you have ORGANIC 2 for 7.00 16 oz each. Spouts has a 72 hour weekend sale that they are the exact same strawberry other than a few different chemicals are use and are .97 cent per pound! Over 3 and a half times savings. now you may say but these are organic. Here is what my diet says. If someone isn't watching those berries around the clock so not 1 bug ever enters it for me to eat then I would rather pay 4 times MORE for the ones that were sprayed and kills a much better ratio if not all of no bugs before they get inside as apposed to the organic that isn't being sprayed and these bugs enter. This is my preference, my right and choice. You did however bet them on the price of the fruit peaches and nectarines, the watermelon sprouts didn't advertise along with a few other items that you had on sale. I don't eat a lot of fruit as the sugars are high so i don't need much and I usually get 20 pound case discounts at sprouts that you guys do not offer and yes I asked. The only vegetables you advertised that I can eat was the salad and zucchini for .99 lb as your sale price and I shop at sprouts a lot and know that is their normal daily cost on those. You advertised no other vegetables as sprouts crushes with the .99 BABY broccoli !

So the statement I am making is Spouts is a MUCH SMALLER company that you giants are currently looking to buy out (and I see why) BUT>>> why would I shop at your store for just 2 fruits that I can get cheaper in bulk on sale at sprouts as appose to your store and I understand the fact that you are charging sometimes up to 4 times the price for the exact same item ON SALE EVERY WEEK?
( I also am taking the libery to forward this to sprouts. WTG GUYS DON'T SELL DONT CHANGE YOU GOT ALL MY BUSINESS!)

DAVE

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5:44 pm EDT
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Ralphs Grocery salads

The salads are all wrong and terrible. I shop at the El Cajon (Rancho San Diego) CA location for my deli meats and salads among other thing. I am a huge salad lover who picks up a prepared salad often because I'm busy. First of all the Cobb Salad is terrible. A Cobb Salad has sliced hard boiled eggs on the romaine lettuce or regular lettuce chopped, bacon bits, tomatoes, and crumbled blue cheese. served with BLUE CHEESE DRESSING. NOT RANCH. this salad had very little lettuce, wild greens, black olives, carrots, green peppers, yellow corn, tomatoes, cheddar cheese, sliced eggs served with RANCH DRESSING (wrong) and Chicken? A Hispanic must have prepared it because these ingredients are south western. Please do your homework and prepare the salads correctly. WITHOUT FILLERS.

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8:39 am EST

Ralphs Grocery service at the store in century city california

every Saturday morning I go to the store at 6 am.. they are never opening the store on time and clients have to knock on the door for the them to open today, 2/25/17 they open the door at 6h10am no cashier was present or manager. when finally the cashier arrives veronica c she was rude and some employees too explaining that they really did not care and one even say well we will be late again ahah... when I go to the store at this time it is never ready for the customers . I myself open the shade in front of the food... if a cashier is late it should be a back up...if can open the store on time change the hours and please train the employees better. They obviously do not care about the customers.. marc any question call me [protected]

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1:50 pm EDT
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Ralphs Grocery disrespectful rude checkers

When there is a product problem, I return it and not always but most times it is accepted back, of course. My having to store rotten fruit or bad whatevers in my fridge and then bring it back is all on me – not of course ! In last cple of months I have returned more than ever and am now wondering if there is NO QUALITY CONTROLS in place or if they are lax or what?

Today: This time I had such a bad experience with checker QUIONDRA on Aug 20 2016 @ 9:43 am - per my receipt- that I did deliberately talk to a courteous/ known on-site mgr. He immediately understood and stated the return was appropriate.

I had bought chicken livers in plastic carton at last visit and when opened at home found them to be BRIGHT GREEN as when toxic organs bleed into other organs- liver- and whoever packed these did not look nor see what was being pkg’ed !

It was scary, awful and I immediately disposed of them. I called store, mgr, and was told to bring in lid that shows price, date as I had already discarded receipt – never expecting to take home such a horrid product.
I brought the lid and this haughty & mouthy loud checker Quiondra immediately insisted I have a receipt, she asked for it not just 1x but 3x and when I said I had called mgr and was told it was ok to present lid only…she replied “how do I know you didn’t buy this 3

She was about to argue loudly, having the last word with every utterance to which I do not allow myself to be DEMEANED, INSULTED, TREATED AS A BAD CHILD OR DISREPECTED EITHER – by anyone, especially an employee of Ralphs ! Then futher when I said I would move –and started to put my items back into cart – off of her counter and go away elsewhere = when a manager [African American mgr in blue shirt that I see regularly and we greet often] walked by and I spoke to him.

I told him about my return, showed him the lid, and still the checker was busy loudly DEFENDING her bad attitude and thus blaming me – now she was saying “I was just….. asking for receipt as I am suppose to “ -a policy that can be performed in more than 1 way. She had been belligerent, righteous, and demanded I was not following ‘her’ orders as if she owned the store ? huh ? That I was not to be trusted or believed ?

After I put my items in cart and walked away this clerk continued to YELL LOUDLY at me, defending her self as “right” and thus me ‘wrong’ and to have the ‘last word’ – which is a power play and I refuse to allow this. I walked away to where I found a different manager, who helped me and heard me.

But I chose to not allow this to happen to me/ or others / again !

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Update by maryrelate
Aug 20, 2016 1:55 pm EDT

checker said " how do I know you didnt buy this 3 months ago ?" as if I were trying to cheat her/ the company ! [left out from above -sorry]

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9:51 pm EDT
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Many employees in this store are very helpful and kind but there are a few that are always outrageously rude. I have done my best to overlook there bad attitudes but this time was too much. Cashier named Susana E snapped at me for not putting my 5 small items on conveyor belt when she had not even finished ringing up and checking out customers in front of...

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9:46 pm EDT
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Was in there today waiting in line for checkout. An older lady was behind me and was looking at a magazine while she was waiting. She was at the end of the line. What happened next was incorrigible and as a result I will never go there again and urge everyone else not to either. A Ralph's employee went up to the lady and said, " Are you just going to stand...

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3:24 am EDT
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I would like to start this off by stating that I appreciate Ralphs very much, and have been shopping at Ralphs for all my grocery needs for over the past decade. I also worked for Ralphs as a courtesy clerk/cashier for 2 years while in my senior year of high school and my first year of college([protected]). I learned a lot from Ralphs, and one important skill...

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5:19 am EST
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From the time I walk in the door until the time I walk out the door I am followed by ralphs employees security guards plain closed floor walkers like I am trying to steal something Last night iwent in for one of their sandwhiches and sure the tired bored security guard follows me out the door gives me this long tired look while I am waiting to cross the...

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3:07 pm EDT
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Ralphs Grocery refuse to take return article

I bought a set of stamps from a store as the Post Office across the street was out - what do we want them for? I didn't know if I was going to need them because there was a chance I didn't have to send the letter. The cashier told me I could return them if I didn't use them. Then I went to return them a week later and the manager told me that I could not return them! I very rarely use stamps. What do I want 16 of them for? They will last me 30 years?

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3:37 pm EDT
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Ralphs Grocery rude / racial profiling

I am an black male profiled by an Armanian store clerk Nelli V. who ripped my genuine Californian drivers license saying she was certain it was fake because I requested to buy a $1000 prepaid paypal card. She made a scene at the store and called me a crook and accused me of money laundering in front of the entire store. I have never met this store clerk ever in my Life. She went further to say the words " You people come in here ... and when I went on further in a calm manner to let her know she is wrong for ripping my property and have no right to do so, she threatened to call the police and turned around and said to me, "run like you people always do". The police arrived and my California ID was handed to the cops who checked it and confirmed it was a genuine ID, rather than apologise about the situation, she told the cop to run my ATM card also to make sure it was real... This was an actual event which happened today at Ralph's grocery store located at Magnolia and Vineland in North Hollywood. During this whole time and the scene made by the clerk, the manager Vincent stood and watched without saying a word.(strange scene) .You know LAPD and how it goes once you are black...LAPD also need to school the new officers intimidation is not the way to go about things.. Personally, this two officers who responded are not the type of officers who should be responding to situations..They treat you like a criminal as soon as they arrive not giving you a chance to speak. As long as you are black in the store, you are there to steal and nothing else if they receive a call. You have to experience LAPD as a black male to know officers really need classes on how to interact with public. They raise their voices and want you to be hostile so they can earn another stripe on you...Just stay calm and let them talk and you have your rights to ask the officer to leave if he is not arresting you...Very sad experience, especially by a foreigner who was allowed into this country for a better life. STOP PROFILING AND RACISM IT GETS US NO WHERE...

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JohnGyu
Porter ranch, US
Mar 02, 2022 2:50 am EST

I checked out from the self checkout register. Paid for a bag. And placed my paid items on another register next to it since they were out of bags at the register I paid for my items to grab a plastic bag. Placed my items into the bag and walked out of the store. This rude mean look I keep getting from the night shift manager. Waited for a few seconds for her to tell me what is going on why she’s looking at me in a way like I stole something. Then walked out of the store to my car she comes running after me accusing me that I stole the items. I shoved the receipt to her face and instead of apologizing she just says oh like a [censored]ing idiod and walks back to her minimum wage job.. worst customer service ever. And this person is a general manager. This is located in Porter ranch Ralph’s on Rinaldi.

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Daniel J Bieniek
, US
Dec 04, 2021 3:05 am EST

That is the most horrific story about number one… customer service. Actually number one should be the actions and respect a black man and or woman have been denied since FOREVER.. the second is the customer service standards that these companies do during orientation training. (Cause you know every company has these classes before training never mind the questionnaire that is on the original application on how to and what to’s and they all seem to answer them with golden scores to get the job secure. Then once it’s secure they get to the sales floor and WHAM ( they have a sudden case of HUH, DONT KNOW OR SCREW IT syndrome). THEY SEEM TO FORGET THAT IF IT WASNT FOR US CONSUMERS (every race) THAT THEY WOULDNT HAVE THEIR WEEKLY PAYCHECK OR THE PROFITS THE ESTABLISHMENT RAKES IN

I am glad someone like you spoke up and I am mortified how you were treated at the store as well as our “servicing and supporting our citizens” LAPD COPS.
I am a white man 56 years old and have been in the field of sales, customer service and respecting any and all human beings. No matter what the color, creed, nationality, race, genre, or disability. EVERY ONE SHOULD BE TREATED LIKE A HUMAN BEING. NO ONE IS BETTER THAN THE OTHER WHEN IT COMES TO RESPECT, AND HUMANITY.
Thanks for letting me say this cause It would have eaten me up for the rest of the day if I didn’t voice my opinion. So sorry you had to experience that you had no right to be treated with such disgusting behavior.
Regards
Daniel

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jr 00
, US
Sep 15, 2021 6:24 pm EDT

youtuber Troycetv went viral for exposing Ralphs racist behavior recently here is his video .please watch it

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R.T.
, US
Sep 14, 2021 7:03 am EDT

I'm sorry you had to go through this.

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2:20 pm EDT
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I go for to get tortilla from ralph marget, I no find tortilla. I ask big fat manayer for to help me, he name Steve. he say he show me how I find this tortilla. when I walking he stop and try to touch my pee pee.

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4:41 pm EDT
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I've been a loyal Ralph's shopper for 30+ yrs. Having nothing but "pleasant" shopping experiences... - That all changed on Wednesday, January 23rd @ 4:45 pm.. After Shopping 45 minutes - Store Manager "CLIFF BLACK" walked up to me as I was *Checking Out* ( with my 5 lb. Chihuahua "SERVICE DOG" - in my arms ) and said in in- Stern, Loud, Voice "You can't...

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5:40 pm EST
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Ralphs Grocery horrible service

Went to meat department and ordered 10 pounds of Chicken backs. They didn't have but said come back in two days. Did so, but no record of order. Made a new order. Returned in two days. New person behind counter. No record of order. Made a new order. Came back two days later. Same story. Went to manager, he didn't care. They don't give order receipts so you can prove anything.

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1:12 am EDT
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Ralphs Grocery overcharging

The Ralph's store in Santa Monica on Cloverfield and Colorado as well as the Ralph's on Washington Blvd in Culver city have both overcharged me more than once in their self check out line. I have had to get the manager to explain to me why this is still happening and how many others have the same problem but do not bother to report it. I cannot stand to be ripped off by anyone. Ralph's prices have jumped sky high and I switched from Albertsons to Ralph's and now I am going to have to rethink where I will shop next. I do no like having to worry about every thing I check out that I am not getting the sale price or any discounts. This problem is happening more and more lately and I think Ralph's/Kroger should be ashamed of themselves! We have enough to worry about day to day with this economy and I do not need to worry about a market ripping me off!

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Gravitytheseducer
Gravitytheseducer
Cambridge, CA
May 04, 2012 8:34 am EDT

If you're so concerned about price maybe you should be shopping at a no-frills grocery store where you bag your own groceries and there are less services. These grocery stores sell the same products for much cheaper. Watch the screen when your being rung through and make sure the prices are correct. It's not like they are ripping you off on purpose and if you mention that it's coming up wrong they will fix it for you.

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3:41 pm EDT

Ralphs Grocery rip off

Ralph's super service center located at 2805 n hwy 89, Chino Valley, Arizona is a HUGE HUGE RIP OFF! They will stick it to you if you take your vehicle to them! There are only three things they really know, LIE, CHEAT & STEAL! They replace what is easiest for them and most costly for you! They do not know how to repair the problem nor do they stand behind their work! They claim the manufacturers specs are wrong, that they know better (ha ha ha)! What a bunch of *** *** people! BEWARE of Ralph's Super *** RIP OFF Service Center!

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Sag
, US
Aug 05, 2010 3:05 pm EDT

Just to let everyone know about Ralphs super service center 2805 n hwy 89, Chino Valley, Ariz. They are really a super rip off center! The quotes they give are much less than the bill will be! I was quoted $171 for transmission service billed $347, had also asked for cooling system flush of which they charged for 2gal anti freeze when car only takes 3quarts [the other gallon probably went into their shop supplies which are always on our bills]! My bill ended up over $2600 and they did not have even one second to answer a question! Beware ofRalphs super RIP OFF center located at 2805 n hwy 89, Chino Valley, Arizona. They will reem you if you go there!

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Sag
, US
Aug 12, 2010 4:10 pm EDT

Ralphs super *** RIP OFF service center 2805 n hwy 89, Chino Valley, Az finally saw some of my adds warning the public [us] about them. Their reply was "Hey Steve, if your so unhappy with Ralphs you could at least have the balls to come in and talk about it instead of hiding behind anonymous postings all over the internet." Ralph is silent partner that they will NOT let in the shop, I was told [probably honest?] Who is hiding! Well it does not take balls to go back there[I was there for 2hrs after car was finished, they were to busy to talk to me!] it shows brains to never go back to a place that stole your money and did most of the job wrong! STAY AWAY FROM RALPHS SUPER [*** RIP OFF] SERVICE CENTER LOCATED AT 2805 N HWY 89, CHINO VALLEY, ARIZONA! They will rip you off and say it is your fault [ha ha ha]!

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Ralphs Grocery contacts

Phone numbers

+1 (800) 576-4377 +1 (855) 489-2502 More phone numbers

Website

www.ralphs.com

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