RaceTrac
reviews and complaints

I believe the manager of the facility over looked me standing in line and chose to ring out a guest that walked in front of me as if I wasn't standing waiting in line. He had just walked in to pay for gas. I had been waiting in line to pay for a drink. Also the grounds could be kept a bit neater. It isn't as clean and tidy as other locations. But it really doesn't matter I will not return.

Just wished to express my displeasure.

Hello,
I love Racetrack, the people are friendly, the products are top quality and they move a line faster than any other gas station/food market of their kind. I go there once if not twice a day to get a Caffeine Free Diet Soda. (BTW-Very few places carry this product in a fountain drink). A few months ago the company changed to a shorter, squatter medium size drink cup. My complaint is that these cups are harder to hold on to because of their larger diameter and the lids leak. Racetrack used to carry a lid that was made specifically for the Styrofoam cups. They worked wonderfully. Now the same lids are used for both the Styrofoam cups and the plastic cups. It never fails, every time I get a drink, a few drops of soda gets on my work blouse. It would be wonderful if you went back to the taller cups with the lids that were made specifically for the Styrofoam cups. Thank you for taking this into consideration.

My name is Jessica Miles and contact information [protected] email [protected]@gmail.com

This morning I was leaving this location and my foot got caught in an area that is cracked and damaged and I fell. This is very unsafe and I hurt myself. This area needs to be taped off at the least and repaired before someone is seriously injured. It is my birthday weekend and I know have scraped the skin completely off my knee shoulder and arm and am in a lot of discomfort!

They lock the doors while store hours our 24 hours. They have a lot of drug dealing in the parking lot employees have there friends there eating and drinking for free. Have people waiting to pay for things and they just stand there with friends afraid to go around there not safe for me or granddaughters . This is one of the persons open the door to tell the customers the store is close. It was 9.25pm when I went and it was close.

Asked cashiers to change out cheese for nachos because it was empty said they would be right there after they helped customers. Store was empty for 10 minutes then they proceeded to talked to each other and text on their phones. I called on my phone and told my friend i could not get their nachos because they wouldnt refill it as loud as possible and then after 15 minutes of waiting finally left. Horrible customer service... we wont be back.

I buy a large unsweetened tea every morning. With tax it has been $1.07. I waited behind 13 people this morning to be told my Race Trac mug refill would be $1.50. I said, " so the price went up yesterday?"
She proceeded to explain the ounces, as if I'm an idiot. I had to walk back to the car to get extra money as I always come in with exact change.

What bothers me is you have a sign outside that says all size drinks, $1. Make up your damned mind what the price is, so as a customer I can choose to get from you or from QT! Annoying as hell after waiting behind 13 other people, not to mention another person could have been ringing sales up the was behind the hot food counter.
This was the Race Trac in Virginia Avenue in McKinney right by I-75. The associate was the go-manager woman. Not the first time this person has been below average.

I went in the store prepaid $50 for some gas. I then walked away to gather some more items to purchase while im in the back of the store he yells at me about the person not pumping the gas. If im in the store how do I know that my girlfriend wasnt pumping the gas. Being embarrassed and upset I put the items I had in my hand back and left out the store. I will never comw there again and will tell all my friends and family how I was yelles at like I was a 5yr old and I'm 41..

We visited the McDonough ga location Saturday evening to get some snacks. We originally was getting frozen yogurt for my kids they had the machines off the toppings were out but they just didn't want to "fool" with it. I had two disappointed kids so we go get icees and snacks instead the drink machine area are disgusting the whole store it. When we check out the lady that rings us up is slamming our items and chips throwing them and being very rude.. she was also slamming the scanner on the register. She had a very bad attitude so did the others there. We are always going to race track locations and never have a problem until now we were very upset and still are. We will never return there that's ridiculous.

The Fanta blue raspberry slushee Machine has been broken for like two [censored]ing weeks and it's pissing me off. Please tell them to fix it. Those slushees are good as hell. I've asked them when they're gonna fix it and they always tell me they don't know but it's starting to get annoying because that's the only gas station near me where I can get a Fanta blue raspberry u know

Ok, so I visit this particular store, everyday sometimes 2 a day, so I go in the store to purchase cigs, I got I'd by Calle whom is a manger, I presented her with the papercopy, which I had gotten at dmv 2days prior, currently awaiting hardcopy in mail, she tells me she can't accept, I informed here it was from dmv, she began to argue with me, that she had recently gotten hers from dmv, and it didn't look like mine, seeing it was getting me nowhere, I ask for a manager, she informed me she was the manager, the hostiley threw her hands up and stormed towards back of store, returning with another employee (Paige) whom came and looked at my I'd paper, and positively said, yes it was a valid form of I'd, not wanting to hear any of this, (Calle ) walked away from the situation, did not apologize, did not achieve cust satisfaction, and most diff did not present herself as a manger would/should, she was very rude and disrespectful, it will be sometime before I visit this store again, ppl attitudes are contagious and honestly hers is not worth cacthing, I appreciate your time concerning this matter, ps :there was also a police officer present whom happen to just be in the area, he too said it was a valid form of I'd... I'm not mad nor sour nor do I want anyone to receive termination of any sort, however someone certainly needs to remind Ms Calle who pays her bills, (The customers)
Thanks

My wife and I went to this store for the third time ever and were first told my wife has been put on no trespass or something. We told them they were confused. We proceeded to fill our mug and were approached again by the same lady who decided to get more rude and tell her she isn't allowed in the store. I finally spoke up and told them they have her confused with someone else and was then told that she wasn't talking to me and I need to mind my own business by the lady behind the register. We ignored them and paid for our drink and left. I am very unhappy with the service we were provided and would like to speak with someone about this. I feel that before you go humiliating random people you should make sure your facts are right. We have only been in ocala a few days and that's one hell of a way to be treated. I am looking forward to speaking with someone asap. If nothing else I will look into an attorney for counsel on what I have to do to make sure we are never treated so badly again.

Hello,
I would to first say that I am excited about all the new racetrac in the south miami area! I have always called racetrac the Disney world of convenient stores. This store was amazing when it first opened up the managers and staff were amazing but in the last six months to nine months I have noticed a decline in service and in products. The hot dogs are not being replenish until it's too late there is no buns in any of the drawers, pastries such as doughnuts and cookies are not being replenished. The coffee creamers were all emptied and I requested for the almond milk one and the young lady gave me an attitude. It was 9 am there is no reason for that area not to be kept up with the needed items. The swirl world is sad! There is always something missing. This past Saturday I took my kids for the 2.49 ice cream. I looked for the 2.49 cups and there was none. I asked Ricky from the store for cups and he said there was none. I asked him if I use the bigger cups will you charge me 2.49 he said yes. The only ice cream working was mint machine and chocolate and vanilla machine. All the other machines were not working. The ice cream was water and not very appetizing. The toppings were very limited. The only items available were m&ms mini, Reese's chips and cookies, sprinkles and that was it! From the machines you can see the room filled with all the toppings and they had them ready to stock. When I went to pay the new employee charged me 3.99 for the cups and I told her Ricky told me it would be 2.49. She had a nasty attitude saying he should not have told me that! I looked at her like she is crazy and told her to please charge me for 2.49 for three ice creams. The other employee was a nice young man with an unusual name he apologized for her attitude and told me that he would speak to the manager because she should have not be rude toward me. I also did not get my receipt! Usually I am asked if I would like my receipt I say yes but that day she looked at me and called next. The positive is that store is always clean! The restrooms are a hit or miss they are sometimes super clean and other times super disgusting! I am a super loyal customer because I know this place can be one of best for customer service, products and cleanliness but these last few visits make it hard for actually want to drive out of my way for racetrac. I have 8 gasoline stations less than 2 miles away from my house. With gas cheaper sometimes I go there for not just gas it go there the experience of getting fresh brewed coffee of cold drink or something yummy but if it continues to decline like that my visits will be far in between.

Hi, it is now approximately 4:45 PM on July 23 and I just left your race track gas station on Roswell Road in Marietta Georgia.

I Purchased one hotdog and one bag of chips and one soda. I saw that the gentleman behind the counter, Jorge, charge me for two hotdogs. When I noticed and told him, he said he would refund for one and rather than refunding it on the credit card, he said it would be easier to give me cash. He only gave me $1.08 back. I chose not to make a big deal about it even though I knew it was wrong since I think this is a scam he's doing.

Having owned small businesses myself, I know this is one of We use that employees will skim. They will do a refund on a credit card and take the cash themselves.

I was also not offered a receipt.

I frequently use your gas stations as i travel alot with my job. I have the app and use my points regularly. The last 3 times i have stopped at this location the clerk never lets me enter my number to get my points. I pay cash for my fuel so i have to go in to pay and always have my phone up and ready for them to scan my card. However they always complete the transaction without scanning. Even when i inform them i have my rewards ready.

To whom it may concern,
My name is Carmen. My roommate and I frequent this RaceTrac especially since it's not even a block down the street. We walked in the store looked at snacks to buy and realized it's almost 2 am and it was 1:57. So, I grabbed a case of beer and brought it to the counter to pay. By then it was 1:58 turned 1:59 and they would not ring our purchase. I am a server bartender and I usually get out of work late so I thought that in the state of Florida you serve beer till 2 am. The workers on the shift have seen us there multiple times, since we frequent the station. They should have told us that they would not sell beer before 2 as we walked in. Instead they watched us pick out our snacks and bring the beer to the counter still 2 minutes before 2 and refuse to sell to us. They continued to tell us that they switched the drawer over so they can't sell it... every gas station I've been to, you sell till 2. I left a birthday party early to get my beer at my local gas station seeing as they sell till 2 am usually.

Horrible location! I will not recommend anyone to stop here to purchase gas or anything at all for that matter. The supervisor dallas for the 2nd shift and the clerk kenneth was extremely rude and disrespectful! They called me out of my name and used racial slurs against myself and my partner! I have never been so disrespected by a worker in all my life! They saw me waiting and did not assist me based upon my appearance. I made a comment about being helped and they started to talk rudely to us. They commented that they thought I was a homeless person, asking for help and that was why they did not help me. Highly disturbing that they would dare to judge me! We were simply waiting to purchase a tobacco product. I will be reporting them to corporate as soon as tomorrow and I will tell every person I know not to ever visit this location and support this business location!

It was a Sunday evening, I went to get gas on Pump 20 I spent 30$ where 25$ was for gas and 5$ for etc. I only used 18.08$ of gas and went inside to get a receipt of what would go back to my credit card and the lady at the register was just rude and did not want to provide my receipt and lied telling me she only see transactions from 7AM that day. All I ask is for the proper training take place for employees because I use to work for a racetrac and we never treated our customers badly. It was to make their experience more simpler and enjoyable. Now it's not.

I just left store number 296. My cashier was not friendly at all. Also, she was so worried about what was going on outside that she gave me the wrong change. When I informed her that my change was short she rolled her eyes and it seemed as though it was a bother for her to open her register and count out my correct change. The service at this location has really gone downhill.

It is currently 10:42PM and the Racetrac is closed. There is some guy "pressure washing" outside but he's just standing in the parking lot on his phone with the pressure washer in his hand. When we go up to the door, there's some crappy typed sign taped to the door saying that they're closed and that they'll reopen at 6am. This isn't the first time this has happened. Every single night, usually around 11PM, the whole store shuts down and they tape the sign to the door and sit in the store, talking and obviously not working. This is ridiculous and not good customer service. Do not advertise as "24 hours" if you let your employees sit around and get paid for refusing customers.

Breakfast sandwiches. They never have any! I always pass through between 7:00 & 7:15 am every week day. Manager says they have a hard time estimating the day to day fluctuations of people. Really! For 5 days straight! It's a shame because I love your breakfast sandwiches. This happened a few months back and was corrected but there now back in the predicament. I have a hard time accepting the fluctuations excuse for a whole week! Vinny