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CB Internet Providers CenturyLink Complaints #2-21
CenturyLink

CenturyLink review: Avoid ( 1 comment)

B
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3:50 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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Century link has absolutely the worst customer service. I had century link DSL for 8 years. Kept waiting for service other than DSL. Didn’t happen. I changed my WiFi to a different provider. Cable. It’s only $1.12 a month more than century link DSL. And WAY more speed. And here’s the customer service complaint. It took 4 days to finally get my account cancelled. It has to be done online because they don’t have any stores that can do it. I was given so many excuses and “I can’t do that but I’ll transfer you to an agent that can do it”. I was given so many phone numbers to call and all but one was actually the one I needed in the first place. After 4 days of frustrating attempts to get my account cancelled that I actually thought century link was a scam. I finally got my account cancelled and paid my remaining balance. Done deal? Nope. Now they want the next months payment on my account that is clearly closed. So, don’t even consider signing up for century link service. I promise you’ll regret it at some point.

Recommendation: Avoid. No customer service.

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M
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M. Auer
1 complaint
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Oct 19, 2026 9:05 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

You closed it and paid the balance, so this next bill is their error. Call CenturyLink billing, ask for a supervisor immediately, and give them the cancellation date and confirmation number. State plainly that you will not pay for a month after the account was closed. Get them to send written confirmation of the closed account and a zeroed balance. If they refuse, dispute the charge with your card issuer as billing after cancellation and file a complaint with your state utility commission, since they regulate CenturyLink. Save every call date, name, and confirmation number. You already won the cancellation fight, so do not let them reopen it.

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  1. CenturyLink Contacts

  2. CenturyLink phone numbers
    +1 (800) 244-1111
    Click up if you have successfully reached CenturyLink by calling +1 (800) 244-1111 phone number 3 3 users reported that they have successfully reached CenturyLink by calling +1 (800) 244-1111 phone number Click down if you have unsuccessfully reached CenturyLink by calling +1 (800) 244-1111 phone number 10 10 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (800) 244-1111 phone number
    Headquarters
    +1 (877) 348-9005
    Click up if you have successfully reached CenturyLink by calling +1 (877) 348-9005 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (877) 348-9005 phone number Click down if you have unsuccessfully reached CenturyLink by calling +1 (877) 348-9005 phone number 1 1 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (877) 348-9005 phone number
    Internet Service
    +1 (877) 348-9007
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    67%
    Confidence score
    Phone Service
    +1 (866) 314-4148
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    Prism TV Service
    +1 (866) 963-6665
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    Ordering Services
    +1 (800) 423-8994
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    Payment Specialists
    +1 (877) 837-5738
    Click up if you have successfully reached CenturyLink by calling +1 (877) 837-5738 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (877) 837-5738 phone number Click down if you have unsuccessfully reached CenturyLink by calling +1 (877) 837-5738 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (877) 837-5738 phone number
    Moving Services or Billing & General Customer Service
    +1 (877) 803-8414
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    Disconnect or Cancel Services
    +1 (318) 628-7981
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    Engineering And Technology Management
    +1 (505) 250-4393
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    Infrastructure Engineering
    +1 (407) 628-6624
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    Sales Engineering Manager
    8558914083
    Click up if you have successfully reached CenturyLink by calling 8558914083 phone number 0 0 users reported that they have successfully reached CenturyLink by calling 8558914083 phone number Click down if you have unsuccessfully reached CenturyLink by calling 8558914083 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling 8558914083 phone number
    Small Business
    8772990946
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    +1 (800) 603-6000
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    +1 (888) 320-3452
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    More phone numbers
  3. CenturyLink emails
  4. CenturyLink address
    930 15th St. 11th Floor, Denver, Colorado, 80202, United States
  5. CenturyLink social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 20, 2026
  7. View all CenturyLink contacts
CenturyLink Category
CenturyLink is ranked 13 among 53 companies in the Internet Providers category
#11 Frontier Communications Frontier Communications #12 ViaSat ViaSat #13 CenturyLink CenturyLink #14 TPG au TPG au #15 Tikona Digital Networks Tikona Digital Networks

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take your business elsewhere
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