The complaint has been investigated and
resolved to the customer's satisfaction
Quicken Loans$500 fraud

Q Review updated:

We received a call on September 8th and were told that they saw we were interested in a refinancing. My husband talked for a good half hour to a women and he hung up and said the offered sounded good. He called her back and said we were interested in the rate she was offering. She told him that in order to lock that rate in we would need to provide them with "good faith" money of $500. She told him this would be refunded immediately once we were approved and they did there checks on our background. At no time did she EVER tell him that the money was non-refundable during the phone conversation. She did tell him that they use "e-signature" since they are not located in the same state as we were. He apparently "clicked" that agreement but we were never sent a copy of the that signed paper until we called her and told her we were not interested at this time. We had to fax her several papers with our information which I understood was necessary but I was never informed of this process that they used. She said she told my husband and he we asked them for a copy of the taped conversation that indicated this and they said they did not have to give his to us. We were well within the three day cancellation period when we called her but she decided to slam the phone in his ear and disreguard the conversation. I sent several messages to them asking for the return or our money. We even had a contract on line that she went ahead and posted the same night that we called her and cancelled. They also had an appraisal amount listed so I asked her for a copy of that appraisal and she said that they did not do an appraisal on our house that just came up with that number. Now someone please tell me they are allowed to get away with that one. At 10:00pm on 9/13 we received this email and at 6:30pm she returned our call and we told her we were not going ahead with the loan. Then several days later we kept getting papers and calls that our loan was approved and there were paper waiting on our email for our signature so we could close. We contacted a lawyer and are still persuring this. We had several rude calls from their HR department telling us that we will not get our money back and that is when I was told that they never did an appraisal on our house...So, How did they come up with that amount for the contract they expected us to sign. There has to be some way to stop this type of fraud in this country. It is now a "he said, she said". I was told that they taped conversation is only for training purposes. I am now thinking that they never had a tape of this since they are not willing to produce it. If you ever consider any company, but especially this one, do your homework first and if they say they are taping something tell them no. This company will and has tripped up too many times and I hope this is read by enough people so they lose in the long run.


  • Ru
    RufusA Jun 16, 2021
    This comment was posted by
    a verified customer
    Verified customer

    My experience was exactly the same. 500 good faith deposit, which I thought was appraisal. Than they changed the terms of refinance and I got better rate without PMI or cash to close from another company. They kept the 500. I will never deal with them again.

    0 Votes
  • Qu
    Quickenbegone Jan 02, 2011

    Let us hope that the government sees this and decides the go after them. Check out [redacted]s to see more of the same, if interested? Here are some possible things you can do:

    Contact Your United States Senators

    Every state has two United States Senators. Senators are elected on a state wide basis and represent your entire state in Washington D.C.. Your United States Senators have enormous power and enormous influence. A simple letter or phone call from a U.S. Senator's office can move mountains. Every United States Senator has an office that deals with constituent complaints involving a number of issues -- every problem imaginable are handled by your United States Senators' office. Plus, they want to get re-elected and they serve their voters not the business.

    Contact Your United States Congressman/woman

    Unlike Senators, your state has anywhere from one to over 50 United States Congressmen/women. In your congressional district, you have ONE United States Congressman/woman. Like Senators, members of Congress deal with a huge amount of voter problems -- you name the topic, and they can and will help you.

    Contact The United States Department of Justice

    The Department of Justice is the federal government's chief law enforcement agency and prosecutorial office.

    And my favorite:
    Contact The Federal Trade Commission (FTC)

    It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers’ interests...
    This is the agency that companies fear.

    Contact The Securities and Exchange Commission (SEC)

    This agency regulate all companies that are trading stock publicly. They also are very concerned with companies who engage in fraudulent activity which might manipulate their stock price and give investors a false picture of the truth of a company's heath.

    Contact The Internet Crime Complaint Center (IC3)

    Report the offending company to this feared and effective government task force. Your aim here is to highlight the criminal and fraudulent nature of the companies activities. You must be able to detail how they wronged you and stole your money.

    Contact The Council of the Better Business Bureau

    The Better Business Bureau is another group that many businesses need to answer to -- first it has enormous influence and second, many businesses are members. Since it is paid for by businesses it may not be as effective as the government agencies that are created to protect you.

    Contact The National Consumer Law Center

    "The National Consumer Law Center (NCLC) is the nation’s consumer law expert, helping consumers, their advocates, and public policy makers use powerful and complex consumer laws on behalf of low-income and vulnerable Americans seeking economic justice.
    Today’s consumer marketplace is complex and full of potholes, even for those of us with all the necessary skills and advantages. For unsuspecting low-income consumers it’s far more treacherous - even the smallest misstep can lead to financial ruin and a sense of hopelessness that paralyzes individual progress."

    Contact The National White Collar Crime Center (NW3C)

    They will help you with filing a complaint against the company showing you how to do it and provide other resources. White collar crime is a term coined for something that many businesses engage: it is fraud and outright theft committed by those wearing a white shirt and tie to work everyday.

    0 Votes
  • Sp
    speranz Oct 04, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Was the phone # [protected]? or a variation of?

    0 Votes
  • Sp
    speranz Oct 04, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Was the phone # [protected]?

    0 Votes

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