The complaint has been investigated and
resolved to the customer's satisfactionResolved Quicken Loans — $500 fraud
resolved to the customer's satisfaction
We received a call on September 8th and were told that they saw we were interested in a refinancing. My husband talked for a good half hour to a women and he hung up and said the offered sounded good. He called her back and said we were interested in the rate she was offering. She told him that in order to lock that rate in we would need to provide them with "good faith" money of $500. She told him this would be refunded immediately once we were approved and they did there checks on our background. At no time did she EVER tell him that the money was non-refundable during the phone conversation. She did tell him that they use "e-signature" since they are not located in the same state as we were. He apparently "clicked" that agreement but we were never sent a copy of the that signed paper until we called her and told her we were not interested at this time. We had to fax her several papers with our information which I understood was necessary but I was never informed of this process that they used. She said she told my husband and he we asked them for a copy of the taped conversation that indicated this and they said they did not have to give his to us. We were well within the three day cancellation period when we called her but she decided to slam the phone in his ear and disreguard the conversation. I sent several messages to them asking for the return or our money. We even had a contract on line that she went ahead and posted the same night that we called her and cancelled. They also had an appraisal amount listed so I asked her for a copy of that appraisal and she said that they did not do an appraisal on our house that just came up with that number. Now someone please tell me they are allowed to get away with that one. At 10:00pm on 9/13 we received this email and at 6:30pm she returned our call and we told her we were not going ahead with the loan. Then several days later we kept getting papers and calls that our loan was approved and there were paper waiting on our email for our signature so we could close. We contacted a lawyer and are still persuring this. We had several rude calls from their HR department telling us that we will not get our money back and that is when I was told that they never did an appraisal on our house...So, How did they come up with that amount for the contract they expected us to sign. There has to be some way to stop this type of fraud in this country. It is now a "he said, she said". I was told that they taped conversation is only for training purposes. I am now thinking that they never had a tape of this since they are not willing to produce it. If you ever consider any company, but especially this one, do your homework first and if they say they are taping something tell them no. This company will and has tripped up too many times and I hope this is read by enough people so they lose in the long run.