RUN, don't walk away. Please heed my advice. This company is all but "rocket-like" and you will regret immediately utilizing an online/call center to make one of the biggest purchases of your life. Enter the barrage of phone calls you receive once you post your contact information with interest in using their company. Spoke with a very charming banker who assures me Quicken is the way to go. Verified approval is as strong as a cash offer. Just submit the required documents and presto, verified approval in as little as 24hrs! Fooled by this sales gimmick I finally locate the home of my dreams, submit all the required docs (good credit, stable incomes, large down payment w/supporting docs) only to get an out of office email from my banker. Vacation sounds nice mid week when you're assisting your client in getting a mortgage, oh wait you're across the country and barely able to get a hold of via phone. Lucky for me his associate was on it, or so i thought. Thursday comes and I request that my application was submitted to underwriting. Stand in banker says he's not able to locate the gift letter with bank statements. Finally able to track it down, tells me its all set, just kidding I get a later day voicemail asking to call him back I call him back/email back no reply. Awesome...Friday comes, I send another email inquiring if everything is ok. Informed by stand in banker that hes not able to understand my work history (having been an RN for 4+ years, no employment gaps and worked for the same company twice with pay increased at each hire) I had to submit additional information. Convince my HR dept to send me a letter explaining what earned time is. Finally got everything in, Friday afternoon now. Was told by associate/substitute banker that underwriting had all they needed. Day is coming to an end, still no sign of email of approval letter. Finally inquire via email to learn that my letter was uploaded to my Rocket Account. The same account i have no access to? The same account that I have been requesting support from IT from with no response? I inform substitute banker via email, no reply. I contact customer service, get my online technical difficulties rectified. Log in and discover no approval letter. Contact customer service again, no one can help me (required 24 business hours on a Friday evening). Shortly after I ended that phone call I received an email with an attachment of my PRE QUALIFICATION letter. NOT VERIFIED, what else needs to be verified, my assets...was never asked for asset verification as we have none. I call customer service once more. Demanded to speak to someone who can assist me. Was transferred to Tina Madden a "resolution advocate." Relayed all the aforementioned concerns/frustrations only to be met with no support or sympathy for a frustrated customer. I was told there was no actual significance behind a VERIFIED approval versus a pre qualification letter. The icing on the cake was the resolution advocate's lack of overall advocacy for a frustrated client. I would have brushed aside the zero communication of vacation, the technical issues with my account, the misleading information behind my approval letter ALL of it except after speaking with Tina. She informed me when I asked to speak with someone above her that there was no one else above her. She sarcastically expressed her condolences to my questioning the level of frustration so early on in the home buying process. I stated that I would like to withdraw my application with Quicken and she all too quickly offered to forward my decision to my banker and ended the pone call. That folks is Quicken loans in a nutshell. You are just a number to them. Your satisfaction, eagerness, anxiety, frustration, any of the emotions you experience when buying a home...they don't matter to them. I wish I did not fall for the marketing ploys "rocket" and "verified approval"