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FinChoice South Africa

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FinChoice South Africa Customer Service Contacts

78 Main Road
Wynberg
South Africa - 7800

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Use this comments board to leave complaints and reviews about FinChoice South Africa. Discuss the issues you have had with FinChoice South Africa and work with their customer service team to find a resolution.

Complaints & Reviews

S
Aug 28, 2020

FinChoice — Funeral claim

My name is Sylvia lindiwe Buthelezi. I applied for my claim for my late father, before I sent the document...

M
Aug 06, 2020

FinChoice South Africa — Loan application

I applied for a loan on friday 31/07/2020 after I received a sms 's.1-sms thank you qualify for a loan...

FinChoice South AfricaLoan settlement letter

My loan has been settled on the 15 May 2020, but on the June 15, 2020 Finchoice continued to debit the installment amount. I made several attempts to get my money back but this did not go anywhere. Ive lost count of how many times I called Finchoice in trying to resolve this, clearly they are not willing to assist me. Each every time when Im called they told the matter has been escalated to the supervisors. Till this day nothing has been done. The last Finchoice consultant I spoke to told me that she can not see anything from the system and that no money will be refunded because I still have arrears. When other 3 consultants told me acknowledged that this is a bookeeping error from the Company side and that they will come back to me. Till today. I have a very bad experience with this Company and will never ever have anything to do with Finchoice again.

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    G
    Apr 23, 2020

    FinChoice South Africa — Personal loan account

    Dear Sir/Madam, I was called by 2 of your consultants regarding my account that is in arrears by a month...

    FinChoice South Africaaccount paid on time - incorrectly listed on itc

    I have been a customer of finchoice for years!.. I am extremely frustrated with finchoice..
    My debit order for december 2019 went off on the 14th and in january 2020 I was contacted by finchoice telling me that my account was in arrears. I sent proof of payment to them and they were able to pick up my payments.
    I am not happy because I am listings on itc as having not paid, that information is not correct, this affects my credit scoring.
    I want this rectified asap and finchoice systems updated so that I am able to do withdrawals as this was not my fault.

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      P
      Dec 30, 2019

      FinChoice South Africa — No refund received

      Good day. It was on the 11/12/2019, first phone call made to Finchoice requesting a refund as I did a debt...

      FinChoice South AfricaLoan : 6 months

      PLEASE assist me.

      I have been sent from polar to post with no assistance. I called in April to get a settlement amount and I was given a total amount to pay. To my surprise I have been getting calls saying I am owing an amount of about 300.00.

      Today I get a call to say I owe 900 and odd rands. I unfortunately do not have the money. I asked to be given a total amount to pay in April because I knew that I wouldn't be able to pay in future since I am unemployed.

      Please get me someone to call me to sort this matter out... I am really getting frustrated with the service I am getting from you...

      [protected]

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        FinChoice South Africaloan settlement

        Hi

        I got a call from an finchoice agent telling me my account was on areas while I was paying every month on time. It was not my pay time yet, when I received the call I'm in areas with them, I have proof that I pay them each month on time, and then reflecting onu account aswell that I have a homecjoice account which I did not had at the time. So after telling me my account is in arrears, the stop my account from having funds or airtime but I'm a good payer. I then ask for settlement and pay the full settlement amount into the account they provided me with but still they took a debit order from my account and there's still money reflecting in my account that I owe them. I sended them a million emails.. Up till now no response.. Not even an email that would say I have settled my account with them. There service are very very bad. I'm very unhappy with them.. My question is is something wrong with them?

        Many thanks

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          P
          May 14, 2019

          FinChoice.com — settlement paid and it’s not reflecting

          I requested a settlement amount form Finchoice and NRB RISK Legal department and NRB RISK respond on the 06...

          FinChoice South Africaloan application status.

          I applied for a loan with finchoice, the call centre agents were calling me non stop wanting my documents. Even after I told them that I no longer want the loan, they still called me day and night. I have since informed them that I want a loan and they said I should submit my documents, I have submitted the documents but it has been 72 hours with no response. Furthermore the whatsapp chat number from finchoice is no longer responsive after receiving my documents but prior to receiving my documents they were very responsive and vocal. I will also lodge a complaint with the national credit regulator, because this is unethical processing and they are being fraudsters because they have all my documents with them but have chosen to go quite. I have also logged a case with hellopeter.

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            FinChoice South AfricaService

            I am sick and tired of finchouce my account is not in arrears and I received a call to say my account is in arrears and when I try to get a loan they say funds available when d lady phoned me to say I'm in arrears then she realized d account is not in arrears but still I cannot get a loan FinChoice u suck u do not know how to look after loyal customer go to hell

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              E
              Jan 29, 2019

              FinChoice South Africa — loans

              To whom it may Concern On the 21/11/2018 FNB settled my Finchoice Loan, I then called The Finchoice call...

              B
              Jan 17, 2019

              FinChoice South Africa — handover to collection agency

              I apply to have my debt restructured in may 2017. My application was accepted by the debt management & debt...

              M

              FinChoice South Africa — instalment paid but loan still in arrears

              I have never missed my installment at finchoice but now when O checked for my account online it said the loan...

              Cape Town
              G

              FinChoice South Africa — not receiving statements

              I have been sending numerous e-mails to [protected]@emc.co.za to have them send my statements, I do not receive...

              Cape Town
              R

              FinChoice South Africa — a negative listing against my name for paying in account early

              I have been a customer of FinChoice for YEARS! In September, I paid R5000 towards my loan to settle it for...

              B

              FinChoice South Africa — my query was never resolved

              I took out a consolidation loan in September. The company, Nedbank payed finchoice an amount of r25 521 on...

              Cape Town
              M

              FinChoice South Africa — finchoice

              I have a restructured loan which was in arrears, made arrangements to pay the arrears which they said it i...

              Vereeniging
              S

              FinChoice South Africa — cellphone insurance

              hi This is my second attempt in complaining still have not receive any feedback or progress regarding my...

              Cape Town
              S

              FinChoice South Africa — cellphone insurance

              hi I am still waiting for your feedback regarding the progress of my cellphone claim was told to wait...

              Cape Town

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