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FinChoice South Africa Customer Service Phone, Email, Contacts

FinChoice South Africa
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www.finchoice.co.za
www.finchoice.co.za

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FinChoice South Africa complaints 75

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12:33 pm EDT

FinChoice South Africa Debit order

I sgreed for the debit to be made on 25thbof each month to my account. I was however heartbroken when they debited my account on 22, which was Friday instead of 25 Which was Monday. I had to cancel my boy's birthday because of this. My account was overdrawn. They refuse to reverse the debit when I call them. I was highly inconvenienced by this whole saga.it was hard to explain to 8 year boy why his party had to be canceled. This company has no ethics and morals, as long as they get their money , they don't care.

Desired outcome: To stop deducting on 22 when pay day is Monday. It does not make sense.

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8:39 am EST
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FinChoice South Africa Mobi money payment agreement

I talked to an agent to create a payment plan for my mobi money account which i agreed to pay R3100 on the 15th of February 2024. i also have a 24 month account with them, which we did not talk about, either way she decide to make the agreement we made for the 24 month account and then went ahead to make another payment plan for my mobi account for 6300 without my consent. my issue here is the amount i suffered with regards to the debit order of 6300 which did not go through due to insufficient funds. who should be held responsible for this mistake that is now costing me even more money.

Claimed loss: R509.00

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3:29 am EST
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FinChoice South Africa Debit order switch declined, now they threatened to give me a bad credit record as they will not stop the debit order on a bank account I am closing.

I have changed banks for varies reasons. They are saying they don't deal with the bank I am currently using. They will not remove the debit order and my account will show it is in arrears. They threatened that I will get a bad credit report. But I do want to pay my account but they not willing to load a manual debit order. I asked for there bank details for eft payment but they refuse to remove a debit order on my old bank. The call center refuses to escalate my query and I email there complaints department no response just case closed email.

Desired outcome: For them to accept my new bank details and load it for payment.

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Is FinChoice South Africa legit?

Our conclusion: ComplaintsBoard rates FinChoice South Africa highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about FinChoice South Africa to understand what to expect from them.

FinChoice South Africa earns a trustworthiness rating of 87%

Highly reliable. Use their services with confidence, yet trust but verify.

We found clear and detailed contact information for FinChoice South Africa. The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Finchoice.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • FinChoice South Africa's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • Finchoice.co.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The finchoice.co.za may offer a niche product or service that is only of interest to a smaller audience.
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7:34 am EST
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FinChoice South Africa Mobi money/funeral plan

Finchoice debited an unauthorised amount from my account on the 14th which is not my agreement or salary date with them, When I call in and request a refund they tell me they cant refund me because its standard process for all clients to be debited early however when you are to debit a customer early why is there no commumication do s prior? Spoke to a agent Ntseseng or whatever her name who sounded so unbothered very bad service as she was even yawning in our call. Please refund me before I take this further thanks.

Claimed loss: Funds that were supposed to be used to pay a catering service for my wedding.

Desired outcome: Please Refund

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4:47 am EDT
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FinChoice South Africa Fraudulent account

FinChoice used my personal details to approve an unauthorised loan amount in my name. FinChoice debited my bank account on a monthly basis for the unauthorised loan amount including interest! I have sent an affidavit, certified copy of my ID as well as bankstatements to FinChoice's fraud department. I am being harrassed by NRB Solutions on a daily basis re repayment etc. I have not had any communication from FInChoice regarding the outcome of this fraudulent transaction.

Claimed loss: Monthly debit orders (interest included) for the fraudulent activity including bank costs to reverse the debit order.

Desired outcome: Resolving the fraudulent case and refunding me for the costs incurred.

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3:24 am EDT
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FinChoice South Africa Funeral cover claim

I submitted my documents on 5th October 2023 to claim funeral cover.

I received feedback that my claim was successful and will be paid out in 48 hrs.

Today is the 11th. Numerous calls and emails later still no payout. The Supervisor informed me this morning that she will follow up immediately and call me back within 10min it is an hour later, no call.

All they have to say is that they waiting on proof of payment from the underwriter but they don't even call the underwriter to find out what the delay is.

This is the worst experience I ever had with an insurer.

Desired outcome: I need my funeral cover to be paid out today

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4:33 am EDT
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FinChoice South Africa Loan application

Kindly note that I contacted Finchoice on 09/10/2023 at 10h18 am and I spoke to a very unprofessional agent.

I was quering my account on why I received a text that stated I will be receiving R1000 when I only applied for R500. She took my details and went onto my profile confirming that I made a loan application for R500 twice and both these applications were a minute apart. I advised that the initial R500 was only what was confirmed and not the second one. She then raised her voice telling me that I made the application on your website and she didn't do so for me. This was however not what I said. The consultant was rude and hostile. There was no assistance provided to me on how I can solve this issue as I believe it could have been a technical error as the 2nd amount was never confirmed to me.

Kind regards,

Beverly M

[protected]

Desired outcome: Please can I ask that you pull the call and I have a copy of the recording sent to me. Furthermore, please update me on how my issue can resolved.

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8:34 am EDT
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FinChoice South Africa Finchoice loan

I have paid my account with Finchoice. They keep claiming I haven't then adding on bogus charges and harassing me telephonically 20 times a day. They claim there is an outstanding amount every time I pay it up. It never ends and I don't know what to do or how to get out of their vicious cycle. My credit score is going down for "missing payments" of an account I have cleared up. They are ruining my life and I want them to stop. Looking now on HelloPeter, it is very sad how many people they are robbing in different ways. As a legitimate financial institution, they should not be allowed to legally operate - over 200 pages of complaints from people using Finchoice, they need to be stopped.

Desired outcome: For my account to be cleared, I have paid them already. I want them to stop harassing me 20 times a day with phone calls.

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6:17 am EDT

FinChoice South Africa A loan which I never took out in my life with this finchoice

My name is Alicia Swartz, ID number [protected]. I received a text to say that I took out a loan ( never) and have been handed over with this reference number [protected]. I don not understand as I have NEVER IN MY LIFE taken out a loan with this institution which is part of Capfin and Homechoice neither of which I have had any dealings with.

I need to know what type f recourse I can take and this will affect my credit score.

I wish to resolve this matter with haste and I cannot own or take responsibilty for something I had not undertaken.

Please advise

[protected] or [protected]

alicia.m.[protected]@gmail,com

Desired outcome: I want my name cleared and off their computers as I have no knowledge of this loan

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9:58 am EDT
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FinChoice South Africa Thieves and racists

Finchoice offered me a loan TWICE said I qualify and now they don't want to process it because my salary gets paid in 2 installments? I want someone to call me immediately

Is this how u run a business? ? You can clearly see I have money coming in every single month what is the issue? You have messed me around you don't give feedback you even attached a debit order on my bank account but no money has been paid. Now that is fraudulent

Desired outcome: Exposure

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11:00 pm EDT
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FinChoice South Africa Crooks, daylight robbery!

I have been battling with Fin choice for a while now with their zillion phone calls daily! Now I cancelled my funeral cover but on the day I canceled they proceeded to debit immediately after I dropped the call, this was July 25th 2023, this morning July 28th 2023 I am waking up to another debit order of R69 and R525.05. Now Finchoice, you have a recorded audio of me specifically asking for a closure to your funeral cover. Why are you debiting me? I am taking this matter to the Ombudsman.

Desired outcome: I want my money back, I canceled funeral cover with you guys. I should not pay for a service I no longer want!

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12:29 am EDT
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FinChoice South Africa Account balance

I have been calling finchoice with regards to my balance that has not been updated for weeks now. The end of May I have contacted an agent who helped me to change my banking details and mentioned to me that the amount of R749.03 will be deducted the next day, which is was. However, a few days later I check to see if I can get another loan but I couldn't because is showed that I did not pay the end of May. I have called up the beginning of June and was told that a ticket has been raised. This month, when the debit order went off I decided to check my finchoice account and it still shows that my finchoice account is in arrears. When the money was taken the 1st of June, it went out of my bank account and never came but into my account. Yesterday I spoke again to an agent and she told me that I can check my account at 11:00am to see if it has updated but nothing has changed. I am getting tired of calling and nothing is being done. And also I am now getting phone calls to say I have missed a payment which is not true. Can you please fix the system or I will stop the debit order.

Desired outcome: I would like like my account to be updated as oon as possible.

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9:25 am EDT

FinChoice South Africa A loan I applied for wednesday

On the 31st of may my boyfriend applied for a loan with finchoice nothing has came into his account

We applied for the loan as we needed it immediately its Friday the 2and of june and still nothing in the mobimoney showa money but says not available how can a instant loan take so long then they might aswell not help the customers to let them wait this long we've been calling and calling an nothing is still resolved

Desired outcome: I would like you guys to answer the customers with proper details to how long a loan takes otherwise they can apply somewhere else You quick to send statements but not the money

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4:34 am EDT

FinChoice South Africa Marketing Telemarketing

I am getting sooo frustrated with FINCHOICE, and don't know what to do, as my complaints are falling on deaf ears.I was getting inundated with calls of 4-5 a month, from various call center operators asking me if I wanted Funeral cover, for 3 months (3-4 calls a month). I even followed up with an email - and was told we are very sorry we will not contact you again and will make a note.

3-4 months of bliss prevailed  "No calls". Then today 26th April they start again - NOTE: I am NOT going to change my mind in 3 months, 6 months, or even a year. They should be ashamed of how they handle their customers, in all honesty. When is enough, enough? And the same thing, re: payment  -  they debited my account early before I had been paid - I had over 14 calls in one day alone, even after I explained I had not been paid

Desired outcome: They never contact me again

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5:30 am EDT
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FinChoice South Africa Paid up letter

I have been calling and emailing Finchoice for several days, People at that call Centre are so lazy to take your call, they happy to transfer me to another department that does not bother to answer my calls. I have paid up my account in march 2022, I have requested a paid up letter only to find the number on the paid up letter differs from the original account number on my original loan statement. They don't update the credit bureau to let them know that you no longer owe them and if you do it yourself you have the incorrect information. I need someone to pls update my paid up letter with the correct account number to clear my name on the credit bureau as it is affecting my score badly. this is so unfair as I did all I could to get this loan paid up and off my name Lucinda lucylu.[protected]@gmail.com

Desired outcome: Get my name cleared on the credit bureau

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8:17 am EDT
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FinChoice South Africa Refund for debit order

Hi.

I requested a refund from finchoice on the 3rd April 2023. Today is the 13th April. I haven’t received a refund as yet. I am so frustrated with finchoice double debiting and not refunding me my money. Bank charges are all on me and now my bank account is sitting on a minus. No one is doing their jobs in the refund department as welll as this so called “team leaders”Everyone is on a good holiday !The consultants are also of no use. All I get told is they will escalate the matter . Like wtf am I suppose to do with that?! I got a loan faster than I got my money back which is very pathetic. I will be taking this matter to hello Peter and Google reviews to let people know the [censored]ty service that finchoice provides. [protected]

[protected]

Desired outcome: Please refund me within 24 hours

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3:18 am EST

FinChoice South Africa Personal loan

Hi my name is kagiso ndaka I have a personal loan with finchoice of R12000 and was paying R681 the loan is from 2020 February and COVID-19 came and finchoice offered me payment assistance cause was impacted by covid and I paid since that day and last month I received a call from finchoice informing me that February is my last payment but today on the 7 march I received a massage that I still have to pay R14000 more because was paying them half payment which is I didn't ask for that they offered me I didn't ask for it I wanna know can I R12000 more than 3 years and when I count the money is almost R30000

Desired outcome: Please accept my that I did pay my loan amount that was supposed to pay and that you are the one who offered me payment assistance which means I don't have to be affected by your choices

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5:24 am EST
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FinChoice South Africa An early debit order on my account debiting the money for my vehicle repayment

My name: Mmolleng Michael Rakwena ID [protected]

I have a serious issue with Finchoice whereby they debited account on the 19th December in state of the 25th. The money they debited was purposely deposited for vehicle repayment as arrangement was made with my bank to debit the vehicle instalments before my salary is paid as the vehicle instalment does not come from the salary. Have mad call the whole morning to the call trying have the payment reversed but there is nothing call Centre agents can do not even to transferer my call to a team letter or a manage. This will result in me having unpaid debit order which I called the bank, insurance company, the service plan company and tracking company to arrange the early debit before my salary is paid. As I told the agents I spoke to if I reverse the debit order myself I in future reverse all the company's debit orders.

Should the company which to contact me my number is [protected]

Desired outcome: I would the company reverse the payment of R5147.13 with a debit order fee of R10.00 today have their debit on the 25th as per agreement.

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Update by Michael Rakwena
Dec 20, 2022 5:43 am EST

Good day reader

I just want to complain about an early debit order processed by your company on my account and after that have made calls from as early as 8h00 this morning I could only be answered by Call Center agents whom I don't know if they know their work or only working according to the script. I spoke to 4 agents and all of whom could find somebody to resolve my query or to transferer me to team leader or a manager. The money you debited is specifically deposited to fund my vehicle account, the insurance, the service plan company and the tracking company as this companies do not deduct the money from my salary but from my small business. The earliest you could debit my account is the 23rd and not the 19th

Regard

MM Rakwena

[protected]

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1:58 am EST
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FinChoice South Africa Fraudulent loan under my name

I am Mkho Marcus Sithole; I lost my identity document in 2009, but it is now in the hands of someone who is exploiting my information to register accounts everywhere. I have repeatedly sent the NRB the affidavit and a copy of my ID, but the matter is still open. And despite the fact that I have provided the necessary documentation proving that this account is not mine, NRB Solution continues to contact and email me about it every day. Please advise me on the procedures I should take to solve this issue.

Desired outcome: I would appreciate it if this account could be resolved.

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9:00 am EDT

FinChoice South Africa Funeral cover

Hi my name is Chantal Van Reenen. My mother passed away on the 18th of October. I send in her papers on Monday the 24th of October. I wanted to find out when will I receive the beneficiary money. I send email but no respond from you guys. I am very angry at the moment because if it is time to deduct the picy you are always on time. But now I put in a claim no response.

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Overview of FinChoice South Africa complaint handling

FinChoice South Africa reviews first appeared on Complaints Board on Sep 21, 2010. The latest review Debit order was posted on Mar 22, 2024. FinChoice South Africa has an average consumer rating of 1 stars from 75 reviews. FinChoice South Africa has resolved 0 complaints.
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  1. FinChoice South Africa contacts

  2. FinChoice South Africa phone numbers
    +27 861 346 246
    +27 861 346 246
    Click up if you have successfully reached FinChoice South Africa by calling +27 861 346 246 phone number 16 16 users reported that they have successfully reached FinChoice South Africa by calling +27 861 346 246 phone number Click down if you have unsuccessfully reached FinChoice South Africa by calling +27 861 346 246 phone number 21 21 users reported that they have UNsuccessfully reached FinChoice South Africa by calling +27 861 346 246 phone number
  3. FinChoice South Africa emails
  4. FinChoice South Africa address
    78 Main Road, Wynberg, 7800, South Africa
  5. FinChoice South Africa social media
FinChoice South Africa Category
FinChoice South Africa is related to the Financing and Loans category.

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