Several years ago, my RV loan was sold to Santander. I have never missed a payment or had a late payment.
I Fed Exed the full payoff to Santander, which they received on September 12, 2019. I enclosed a copy of my statement, a letter with all my information, a return Fed Ex envelope with label and the payoff.
I called and confirmed they had processed. I called on October 6, 2019 and was told the title was mailed, regular mail, to my home. No one lnew what had happened to my fed ex envelope.
On October 15, 2019 I called to find out where my title was. After about 20 minutes, it was confirmed that their title processing department NEVER mailed it out. Now, understand, I have sold this RV and the new owner wants the title for registration. In the meantime, I am having to keep insurance on the coach.
I was told, finally, they would fed ex the title to me.
I called today, October 16, 2019. They state it was mailed, but they can not find a tracking number. They can not even tell me how it was sent to me, if indeed it was sent at all.
Meanwhile, the new owner has suggested that I return their funds if I cannot produce the title.. I have shown them that Santander has sent me paperwork that the coach has been paid off, but I may now lose my sale. Thanks Santander