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Santander Consumer USA Customer Service

5
Complaints481
Pending22
Resolved22

Santander Consumer USA Inc.

1010 W. Mockingbird Lane, Suite 100
Dallas
Texas
United States - TX75247

Customer Support Phone Numbers

Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 9:00 PM
Sat7:00 AM - 5:00 PM
SunClosed
Plus

Santander Consumer USA Complaints & Reviews

[Resolved] Santander Consumer USA / Will not close out my loan

Ag
Jun 18, 2019

Santander has not been reporting my payments to the credit burial for two years... I just recently refinanced my car with my bank with a lower interest rate, and the loan was satisfied by my credit union. Well Santander posted the check, removed the check, charged me a 20.00 fee and increased my...

Santander Consumer USA / predatory auto loan

Ms
Jun 17, 2019

I cosigned a loan for my ex-boyfriend. The dealership did a "bait and switch" on me at last minute with the company and the terms. We purchased Gap and now I'm reading that theirs only covers 120% of value, yet due to their interest rates and fees - its impossible to ever get out of being...

Santander Consumer USA / santander auto loan

Ar
Jun 16, 2019

I have been laying 2 years and the principal has not reduced at all on my auto loan. I have made payments and after looking at the account, Nothing has been taken off the loan amount. Payments are 618.00/ month. It would seem something should have gone to the principal by now. I have not...

Santander Consumer USA / overpayment/ harassment

Mi
Jun 14, 2019

I called to make a payment and once I made that payment the lady on the phone congratulated me saying I have less than 2000 owed on my account. The following month I went to pay my bill My balance was back up to 5000. I hurried to pay them off. I was really upset because they could not...

Santander Consumer USA / finance from santander

Ca
Jun 13, 2019

I brought a Saab truck and was financing though Santander and paying on the truck good for a long time charges never went down after paying on truck for a year it was horrible dealing wit this company I have all my info please help this is my payment agreement finance charges not on here...

Santander Consumer USA / auto loan rip off

Ge
Jun 10, 2019

I bought this used car back in May 2015 due to my disabled mother, and I was told by the sales rep at Victory Honda, That i can refinance it after 1 full year of making payments in the amount of $513.12 at 27% interest plus western union fees $2.50 each month. I've tried to refinance thi...

Santander Consumer USA / car loan

Ke
Jun 03, 2019

Unfortunately I got a car loan in Aug.2013 6yrs term . I am 5yrs and 9 months into being done and my car was repossessed. I've been making payments every month and was told a few random ones were missing over the years...How? I am $29, 000 into the payments. Loan was $12, 000 with 26%...

Santander Consumer USA / 2010 chevy traverse

Ho
May 31, 2019

Purchased vehicle August 2016 $15000 making a 442.42 per month payment and still owe 13500. Intrest rate 20% too high and I cant get it refinanced. I'm seriously considering giving it back. They told me after 1 year of consecutive payments I could refinance . It has not happened yet. They...

Santander Consumer USA / auto loan

Ca
May 27, 2019

Over the years the have taken duplicate payments out and have been an all around horrible company. The supervisor I spoke with got very nasty with me and I had had enough and told them to come get the car, they have it as a repo, when it's a back out. I tried to talk to them rationally and...

Santander Consumer USA / unfair charges!

Me
May 25, 2019

I can send a copy of my payments and charges. I've only had my vehicle 1 year, I missed a payment and for 2 months I was paying an extra 200 on each payment to make it up. The following month they said I had 570$ worth of late fees, on top of the missed payment so that month I made a full...

Santander Consumer USA / auto loan

Mi
May 24, 2019

I got an auto loan from Santander Consumer USA back in May 2014 they told me the best they could do was a 24% interest and at the time I did not know that that was actually usury rates unless you agree to it. I was promised at the dealership a 4-year warranty and I was also told that after...

Santander Consumer USA / illegal practices and consumer harassment

Cb
May 16, 2019

Illegal practices and consumer harrassment. My principal for my account has not gone down. If one payment is missed or late, their harassing calls never end. This loan is the worst loan I ever signed up for. My Gap policy didn't even cover everything on my car either. I had to pay for a...

Santander Consumer USA / car company loan

Ke
May 14, 2019

My auto was reprocessed in which I was told what my 3000 would cover and the break down, when I paid the fee about a month later they called to find out if I had picked up my car stun I made my payment to the directly. Once my account was update non of my additional charges was paid off...

Santander Consumer USA / excessive interest for car loan

Tt
May 11, 2019

Car loan - owe more in interest after paying $23K+ and still owe $19K+ for a car that's worth $10K car. We deferred our load and they added who knows how much and they apply only to my interest all the payments. Out of the $23K+, only $3000 has been applied to our principal. Santander also call...

Santander Consumer USA / car loans account 9645628

No
May 10, 2019

i got a notice a that the autopay was turned off and had to send my last payment in by check i did . that check cleared my bank on 03/25/2019 and you took out the last payment out of my checking account on the 03/27/2019 .ihave been trying to get my money back and you keep giving me...

Santander Consumer USA / car payments since 2011

Jo
May 10, 2019

I pay monthly of $440 I've been paying this amount since 2011 I still have $9000 debt for a 2010 Nissan Sentra. Most dealerships I've tried to trade the car in says that I was given a ridiculous APR and deal by Santander. They said 75% of my monthly payments only go to APR and 25% to the loan...

Santander Consumer USA / auto loan

Cl
May 09, 2019

I was overcharged in interest as well as principal balance increases. There was no consistency in their payment allocations. I was misled and ended up paying double for the car. They were payed $60, 000 for a $31, 000 dollar car. Miscellanies fees were also added that were not explained. I...

Santander Consumer USA / paying to much money back to santander

La
May 09, 2019

I have been having my vehicle since 2009 and I purchased that vehicle for 13, 000 dollars with 4, 000 dollars down payment and it's 5/9/2019 and they are still saying I owe 1800 dollars. September of 2018 I was told that I had to payoff only 1200 dollars which I paid back in September and...

Santander Consumer USA / 6 month interest only 200. pp

Pa
May 08, 2019

I written you last year and this year in efforts of joining this Santander lawsuit both times I was told and attorney representing Claimants would contact me What I got was a email stating that no more attorneys were available u did this may of last year and this year to no avail. Now I...

Santander Consumer USA / deferment

Am
May 05, 2019

In summer of 2017 I was trying to the pay the back loan payments since my husband job had slowed down in winter. He called them to talk about Putin deferment on the loan and paying just the interest, so we could get caught up. We were never told anything about the accumulating interest...

Santander Consumer USA / car loan

Mr
May 04, 2019

Got a car loan from them and after almost 1.5 years I see myself owing more than i initially borrowed... Im not understanding how is that possible. Yes I was late a few times but I'm not understanding how my balances always rises it never goes down. I am stating to believe this company i...

Santander Consumer USA / car loan

Sh
May 01, 2019

I purchased a 2006 toyota avalon with santander financing. I paid the car off 9/2018. Months before paying the car off. I called costumer service because my balance should have been lower and payoff should have sooner. I kept getting the run around and customer service didn't help. One...

Santander Consumer USA / car loan

Ma
May 01, 2019

I have been with them for 2 years they have made me pay twice the amount of what the car is worth and I missed 1 payment now its not 6000 its 8000 they also charge a high interest rate they are fast to take your car if you dont make a payment I also have tried to speak to them about...

Santander Consumer USA / changing payment and interest rate

Ja
May 01, 2019

I called Santana pertaining to my April payment $860 I was informed that my payment supposed to be 871 at 11% annual rate but my contract stated that my payment is 852.47 cents each month at 10. 21 % rate they also charge me $180 late fee for 2015 on my account when paying over on my...

Santander Consumer USA / when did I obtain financing from your company from lustine toyota car dealership in woodbridge, va

Sa
Apr 30, 2019

I need information, when I obtained financing for my 2015 Jeep Renegage Lattitude from the Lustine Toyota Car Dealership in March of 2017. I need this information to settle a problem I have with the Virginia Attorney Generals Office, this car Dealership has sent 28 hard inquiries on my...

Santander Consumer USA / auto loan

Am
Apr 25, 2019

I have a car loan through Santander consumer USA. I have had the vehicle for almost 5 years. My original loan was for $18, 000 in this 5 years I have paid them $19, 000 IN JUST INTEREST! And they are trying to say I still owe them another $15, 249! I did the math and I live in NY state...

Santander Consumer USA / auto loan

Je
Apr 23, 2019

I bought car in 2012 15000.00 . I have 3 payments left they are saying I owe almost 7000. more on the the car. I got deferences and made the extra months . they will not show or explain why. Never received copies of anything.I would like to know how this company can get away with cheating...

Santander Consumer USA / financing on auto loan

Ju
Apr 20, 2019

Bought car sept 2013 and dealership financed it with santander at higher interest apparently alot higher than I thought. Paid a $10 fee every month first few yrs to make my payments because they never were received early enough by mail. From the day of purchase I stay3d a month behind...

Santander Consumer USA / auto loan

Cs
Apr 18, 2019

I purchased a car through Santander Consumer in 2014. The payments became too much because the balance wasn't decreasing as it should. The car was purchased at $24, 000 in 2016 I had to voluntarily give up the vehicle because I couldn't trade it or get it refinanced. I applied for...

Santander USA / car loan

Tk
Apr 16, 2019

Purchased a new 2015 Hyundai elantra and price was 21, 000.00 and called to see what the payoff was it came up to over 25, 000.00 car was repossessed and was told that I was responsible to pay the payoff amount and the amount it was sold for 6, 000.00 has had harassing calls and letters I...

Santander Consumer USA / 2004 ford focus (auto)

Mc
Apr 16, 2019

I paid my vehicle off in FULL, after Santander purchased Drive Financial. Where's my Title to my auto? My Account # 23387961000, and Vin # 1FAFP34384W94071. I need a RELEASE OF LIEN from DRIVE FINANCIAL SERVICES/SANTANDER. I have a new home address: 1518 Overview Drive, Benton, AR 72015...

Santander Consumer USA / auto loan

Ze
Apr 16, 2019

I purchased a vehicle in 2013 and i requested a payoff quotes several times. They only provided it over the phone in 2018 they tell me I still owe over 20, 000 on a vehicle that was 24, 000. They picked up the vehicle and sold it but say I still owe over 18, 000. It is now reporting on my...

Santander Consumer USA / repossession of 2010 kia soul

To
Apr 16, 2019

I purchased 2010 Kia Soul from Landers, back in 2012. Had to get a loan through Santander, they charged me 480/month. I paid on it for 3 years, lost my job. Car was repoed, they sold it for cash but is still charging me over 10, 000. It has messed up my credit and is just a bad showing on...

Santander Consumer USA / toyota corolla 2018

Te
Apr 16, 2019

I purchased a Toyota Corolla February 2018 they repoed it October 13th 2018 saying I was behind in payments . I lost a job after 90 days of having the vehicle, I called multiple times on what options did I have far as lowering my payment or getting a different car preferably a used one to...

Santander Consumer USA / car financed through them

Tr
Apr 16, 2019

I purchased a 2014 Dodge Charger in 2014, it is now 2019 and my balance is still 11, 000 dollars!! This is ridiculous and I'm upset!! I thought I was losing my mind but I'm glad to know that I'm not. The madness has to stop asap!!! I had to file bankruptcy because of this because I didn't...

Santander Consumer USA / 2009 dodge charger

Te
Apr 16, 2019

I purchased a 2009 Dodge Charger in 2013 at Carmax. The vehicle was roughly $12, 000 and I put down $5000. My payment a month is 330.00. Over the course of the years I fell on hard times and communicated with Santander. They suggested to what is called a "deferment" which they explained...

Santander Consumer USA / auto loan

Ra
Apr 16, 2019

I purchased a car in 2013 with a 6 year loan. I still owe over 10, 000 on this car. It's like none of my payments are going to the principle balance, the bulk of it is going to interest. If I had known what I know now, I would have never gotten involved with this company. They are like...

Santander Consumer USA / 2007 ford fusion

Sh
Apr 15, 2019

Signed a deal I thought I couldn't refuse. I found a 2007 Ford Fusion with 89, 000. It was my first car. They were asking $11, 000 for the vehicle and they only required $1, 000 down. I drove off the lot thinking to myself I have 45 days to make my first payment after which I had just had...

Santander Consumer USA / 2009 chevrolet cobalt

Ma
Apr 15, 2019

I was over charged for this car with very high interest rates. Santander took over my loan and added very high interest rates. They repossessed my car and sold it and still charged me more than what I originally financed the car for. Santander charged an enormous amount of interest on the...

Santander Consumer USA / loan/guarantee letter

Bm
Apr 15, 2019

03/18/2019 I rearended a vehicle and my insurance company gave them the amount to setteled. They still have not accept the amount given to them because they are saying is to low but my GAP insurance is going to be covering the amount that was not offer. Its been 5 weeks since they received...