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Santander Consumer USA Customer Care Service

Santander Consumer USA Inc.

1010 W. Mockingbird Lane, Suite 100
United States - TX75247

Customer Support Phone Numbers

+1 888 222 4227 7 8
Work days:
Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 9:00 PM
Sat7:00 AM - 5:00 PM

Santander Consumer USA Complaints & Reviews

Santander Consumer USA / Car loan

Dgsbear on Feb 21, 2017
I got a loan from santander consumer. I have 5 more months to go and come to find out that i owed more then 5 months. They lied to me trying to get a truck was unable to due to high payments. They charge me too much on late fee. They charged me every day for a late fee. I am going to file...

Santander Consumer USA / They refuse to apply my payments to my principal balance and they refuse to return my calls...

Smithfamily0511 on Jan 21, 2017
We need to address this issue they said that their records indicate that I signed my contract on Oct. 21, 2016, (oh and by the way I am the co-buyer on the account), so with my first payment due being due on Dec. 5, 2016... On Nov. 29, 2016, at my request, I changed my due date, ok they...

Santander Consumer USA / Loan interest rate and payments

Nelthesax on Jan 10, 2017
I purchased a vehicle from Napoli Nissan in Milford CT in which Santander Consumer USA is the loan servicer. I have owned the vehicle for 3 years now and have made payments on the vehicle on time and i have also been late. I have stayed in communication with Santander usa and have...

Santander Consumer USA / Shady business practice

Puddlejumper1 on Jan 4, 2017
I had my car repossessed recently by santander... That I have no issues with as I was late on making my payments. The issue I have is with the underhanded little phone game they played after my car was taken. Once I realized my car was repo-ed I immediately tried calling them to find out...

Santander Consumer USA / Personal account treatment or lack thereof

Haleemah Griffin on Jan 4, 2017
wMy name is Haleemah Griffin I was the victim of a secret shopper scam that caused my acct to be over drawn. Before depositing check i called bank check was drawn on and Santander. I was told a cashiers check is guaranteed money which then prompted me to deposit the check into my acct. I...

Santander Consumer USA / Car loan

Thieanna Estremera on Dec 23, 2016
We had or car repossessed by Santander in the middle of the night not knowing we owed them. We did assume or payments were on auto pay since we just bought our car from a Nissan dealership and they had put our last car on auto pay. They claimed we owed them 3 month past due which amounted...

Santander Consumer USA / Refusal to reverse incorrect charges/fraud

Tara Mervine Maffei on Dec 15, 2016
When I woke up to find 8 transactions in the exact amount of $66.86 from Tokyo Disney (I live in NJ) I called customer service. I am overdrawn nearly 1500 as a result. I was told that they can do nothing except note it, because the charges haven't yet posted. I have to call THEM back when...

Santander Consumer USA / Auto payment

Linda Hern on Oct 28, 2016
My name is Linda Hern, On 10/23/2016 my auto payment to Santander Consumer USA should have been received...I didn't worry because it usually shows up on my bank statement the 26th or 27th. On 10/26/2016 I received a call from a very rude woman at Santander. She proceeded to say that my...

Santander Bank / Very bad support

Nickolas on Oct 4, 2016
I am a long time user of Santander Bank and must say that the worst thing they have is their support. I had a lot of issues and problems with Santander Bank and when I asked their supports for help they never did anything! They just don't care about their customers, sometimes they are very...

Santander Consumer USA / Auto loan

JO Ellen Bocchino on Jul 26, 2016
Santander Consumer USA, bought out Citifinacial Auto, who originally held my car loan! It has been a nightmare ever since! They have charged me numerous late fees and when I asked for proof in writing, I never received it! They had rude, people who could barely speak English call me up to...

Santander Consumer USA / Vehicle Loan

lgunn4 on Jul 19, 2016
My loan was originated with Wells Fargo - When they sold the loan the interest compounded added another year to my payments - I continually asked them for reconciliation of the additional charges with no resolve. I eventually had to file for bankruptcy and they stopped taking my automated...

Santander Consumer USA / Lien release - santander put two lines on my car when i only had one.

JoanneWd on Jul 11, 2016
I paid off my vehicle in November, 2015. Santander Consumer placed two liens on my vehicle (although I only had one loan). When they bought over Drive Financial, they added another lien on my title. I paid off vehicle and for the life of me, I can't get Santander Consumer to issue a true...

Santander Consumer USA / 2012 Chevy cruze

Chevy2012 on Jun 25, 2016
After going over my email and my receipts I have noticed that my total payments since June 2015 when the dealership said my payments wouldn't start till July 2015 have been 2588.00 they are saying I owe 4000.00 and have repossessed my vehicle they shut my online account down and when I...

Santander Consumer USA / Everything about this company!

Ms226 on Jun 24, 2016
DO NOT I repeat DO NOT deal with this company! High finance charges, the amount that I owe is different from what is said on the automated system, have made payments on time but yet my payoff balance keeps growing instead of decreasing-have yet to understand that!! I've called customer...

Santander Consumer USA / Customer service Rep on chat

Nic Marie on Mar 10, 2016
I made my first payment online on March 1st. Apparently no record was found. I got in touch over the phone on March 7th, because no record was there about my payment although I got an email was sent to me saying an online payment was made. I talk to Ninfa online and I kept repeating...

Santander Consumer USA / Handling my car payment

Reviewer20350 on Feb 29, 2016
I purchased a new automobile in Dec. 2015. My first payment was scheduled for January 15, 2016. Normally, companies allow you to pay by phone with no extra charge. Santander charges 10.00 extra to pay by phone. So, for my second payment, I decided to mail it in. I mailed in a cashier'...

Santander Consumer USA / Finance/interest

Lisa Trusty on Feb 3, 2016
Price for my car was $15, 900 after we paid a large deposit of 7, 000 here at our local Nissan dealership our payments equaled out to be $11, 000 including a $2000 service plan that we at the time didn't even know we paid for... Santander financed my $11, 000 for 60 payments of $319 .. I...

Santander Bank / Acct Boston MA 02284

MissMarianneVinaccco on Jan 15, 2016
FW: -Santander bank said couldn't cash until it clears that was to be three days and went when it was time and they said it clear FW: information Check was 1, 999.00/ went to ATM and Their was $1, 775.47 - was taken out of my bank On 1/1/2016‏ From: vinacco3@hotmail.com To: oopoffice@santanderconsumerusa.com...

Santander Consumer USA / Car total loss

watsonsan on Nov 24, 2015
My car was in an accident on 9/26/2015 and was decarled a total loss by my insurance company who did cut a check for $15, 450 to santander . I had gap insurance who sent $3, 850 and wasn't enough to pay off the car leaving me a balance of $2, 200. Santander and gap insurance is a rip...

Santander Consumer USA / Auto

Reviewer56537 on Nov 16, 2015
I financed a 2014 Chrysler 300c through Chrysler capital/Santander consumer usa back on april 7 2015 in the amount of $23, 516.25 and my payment amount was fixed at $503.37 per month with per diem that accrues daily.i have been making my payments on time (ahead of time) since the first due...

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