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Santander Consumer USA Customer Care Service

Santander Consumer USA Inc.

1010 W. Mockingbird Lane, Suite 100
United States - TX75247

Customer Support Phone Numbers

+1 888 222 4227 11 14
Work days:
Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 9:00 PM
Sat7:00 AM - 5:00 PM

Santander Consumer USA Complaints & Reviews

Santander Consumer USA / my warranty refund

Stephanie1111 on Oct 15, 2017
My car been paid off since March 2017 I submitted my warranty refund sometime back in June and I have been back forth between Santander and the warranty company to get my refund Santander will tell me no the warranty company will issue the refund then the warranty company will tell me no...

Santander Consumer USA / car loan

Henry M. Scott, II on Oct 10, 2017
I have been a customer with Santander for over 5 years and have 2 auto loans outstanding with them at this time. My 2007 Hummer H3 was purchased in 2012. The sale price was a little over $26, 000. Five years later I still owe over $15, 000. By my estimations, I have paid over $40, 000, so...

Santander Consumer USA / auto loan

T McDowell on Sep 26, 2017
I received a car loan through Santander for $16, 000. I've paid $19, 000 plus and yet Santander still says I owe $13, 000. I have had some late payments, but paying 100% in interest is wrong. I've had the car for 5 years. I think that because my credit was less than stellar, the bank took...

Santander Consumer USA / fees

Aliya Reeves on Sep 25, 2017
For the past 2 years I've had my car, I always paid my car note directly from my bank account every month. This month (September) I decided to look at my payment history because I'm noticing my account balance isn't moving. I realized that Santander is charging me anywhere from $400 to...

Santander Consumer USA / auto loan

Patti Edwards on Sep 20, 2017
On September 19th, I called Santander USA to ask for a payment extension/deferment. I am in Florida and having financial issues due to expenses incurred thru Hurricane Irma. Since I had used up my deferments recently they refused to grant another. I feel this is wrong and heartless as I am...

Santander Consumer USA / loan payments

Glenna Ball on Sep 18, 2017
I'm having a issue with Santander with my auto loan payments and getting my car back. On Sept 13 2017, Santander can an took my car early morning. I called the company the same day and s/w Lakeisha in the reinstatement dept explained that I was out of work and just returned back to work...

Santander Consumer USA / auto loan financed through santander usa

Denise Riggs on Sep 15, 2017
Hello my name is Denise I purchased a 2015 VW Jetta in April of 2015. Amount Fin. 20, 075.000. The dealership had this offer was a special program, I received a card in the mail to help people rebuild their credit Johnny said that after one year I was to go back into the dealership and refi...

Santander Consumer USA / ripoff

nicolem2017 on Sep 13, 2017
I have had a car loan with this company since 2013, they are a scam! Paid extra $ on my loan for 4 yrs which only is applied toward interest. Wrote them letters to apply to my principal, no luck! Fell behind 2 months and BAM my car is repoed. Needless to say I got it back, my credit report...

Santander Bank / the $ 3,000,00 you posted on my car papers without me knowing it ruined my life,

Dawn2919 on Sep 6, 2017
Im a delaware resisdent, and I went to kia of coatsvile pa the kia dealership to find a car, because they said they could help me. I was shocked when they said I could take this new kia rio at home.. I put down a thousand and paid my taxes and tags, plus traded a car.. No my credit isnt...

Santander Consumer USA / auto loan

S M Lewis on Sep 5, 2017
Santander has ruined my life and my credit. The extremely high priced loan I was pressured into taking has negatively impacted my life and my credit. Santander called me all hours of the night and day. They called even after I had already spoken with an agent. After they made arraingement...

Santander Consumer USA / service

Josie1976 on Aug 25, 2017
I brought my car from Carmax Orlando back in February of 2017. 3 days afterwards I suffered a major heart attack and was hospitalized for 3 weeks due to I had to have open heart surgery. So of course I was out of work. Santander called me and was very rude to me after I even explained my...

Santander Consumer USA / car loan

Nicolenc1 on Aug 19, 2017
I've paid this company over $5, 000 and they are telling me my payoff is about $460 less than I financed. I called and spoke with someone and from what she told me I would pay over $8000 more interest than my contact states. She told me I have a daily interest loan and the interest i...

Santander Consumer USA / auto loan

David La on Aug 10, 2017
Bought a vehicle in Sept 2015, Signed paperwork that my 1st payment wouldnt be till Oct 20th 2015. So I went on making payments like nothing was wrong. Pull my credit report trying to buy a home and I notice that every payment I have made showed 30 days past due because Santander had it...

Santander Consumer USA / ripoff and lies

Emmaunel on Aug 7, 2017
First of all this company never gives you correct information when ask. The more you pay the more you lose with this company. How can you pay on the car for 3 plus years and the amount due has almost double. This company needs to be audit and people who have a car loan needs to be given...

Santander Consumer USA / unethical behavior

Noneofyourbusiness33 on Aug 1, 2017
I bought this car in 2010 and the loan was given to me double the amount of the car. I have religiously made payments on-time. I reviewed my credit score they reported me late every month. I asked for an extension they stated they processed it but never did. I called repeatedly getting no...

Santander Consumer USA / unauthorized charges

Llisel Hiraldo on Jul 20, 2017
I am extremely upset with this bank. I was a customer for about 10 years before I closed my account on July 7th, 2017. I made sure to empty my account before closing it. I was made aware to cancel any occurring payments with Santander, since it would not go through the account anymore...

Santander Consumer USA / loan denial

Kea Caldwell on Jul 12, 2017
I submitted information from my job to Santander and waa given a 2017 Nissan Sentry in which was taken bk by the dealer by stating Santander said I dont get Pay stubs??? In which I do get from my employer who does not pay in a traditional way. I couldnt get in contact with anyone whom i...

Santander Consumer USA / principal not going down on vehicle

DeeSmith on Jul 8, 2017
I've paid on this loan on time for more than a year (even paying more than the loan) and I still owe the same amount from the inception of the loan. I've never paid on a loan and the amount never decreased. It appears that the finance company doesn't want the loan to be paid off. It'...

Santander Consumer USA / two thousand and ten chevy silverado twenty five hundred

SandyAnthony on May 8, 2017
To make a long story short in February of 2014 we bought a truck for 28, 000 after paying 20 plus $1000 5 repossessions one illegally damage is done to the trag we owe more money on our track then what we bought it for they ruined our credit they have harassed as they had you meliorated...

Santander Consumer USA / auto loan

norabking on Mar 22, 2017
I bought my car in 2010 through Carmax. At the time of my purchase I really did not want to get a car with payments. I had a car that was paid for and was smashed and destroyed by a drunk driver so I had no choice. I really needed transportation. I ended up getting laid off but still...

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