Quicken Loans
reviews & complaints

I was looking at refinancing months ago and I was called a few times and then I forgot about it and yesterday I was called 2 (finally picked up). I told them I could not talk but they transferred me anyways. I told him I had an appointment and he would not stop talking. The. I got a text as soon as I got off which was fine- then this morning I get another text. Then texted that I no longer needed their services and I would go else where and Mr. Murphy was extremely rude about it. Quicken loans is bad for this. This is not the first time this has happened with them.

I recently in the escrow buying a new home and Quicken Loan/Rocket mortgage putting us in a miserable place by delaying appraisal process. They did not meet the deadline and almost caused our selling canceling our contract losing a future home. We have do so a lot of extra works to make it up to the seller. They also charge unreasonable expensive amount for ordering appraisal report compare with other lenders. The amount you pay is for premium, but service you will get is pretty crappy. It is definitely not "Quick" and Loan. Horrible experience.

Name is Ed Sople [email protected] I went through a process where everything was acceptable. I have an exceptional payment history. Rep proceeded I sent all docs to her and told her upfront that my stubs didn't line up due to Covid 19 furlough. She said no problem a letter from my employer explaining that would be acceptable. But low and behold that was not true. I even jumped through hoops to correct a minor issue (which cost me money) if I were you I would be careful when dealing with them. A word to me wise

Went on site to look at prequalifications to start the conversation of whether or not we wanted to buy a second house. Site says it's a soft pull, great. Agent called next day and said the soft pull only showed one score. I immediately said, and repeated myself 3 times on the recorded lines, "I do not want my credit pulled, you are not pulling my credit, I haven't found a house, this is research, DO NOT PULL MY CREDIT". After phone call was over, 5 minutes later, all the services and agencies started sending alerts that I had hard inquiries made by Rocket/Quicken loans. BEWARE!

Your third party has no opt out of email. Spam such as this is in violation of the blind solicitations contact policies. I have no relation with that vendor nor you.

I started refinancing my home loan with my son, Dec 29 and we are still not closed! When we bought the house he was in the Military in Japan and we closed with Wells Fargo in one month. No money out, lower term and lower rate, and we owe less than 100k. He is once again stationed in Japan, and its been a nightmare. They are NOT Military friendly which is a shame.

I would not recommend them this entire experience has been a nightmare with the right hand not knowing what the left hand is doing. The Title Company Amrock making up their own rules. NIGHTMARE! Never again.

To refinance, took 2 months (5 months total) too long to complete. Cost me $1, 000+ in mortgage payments. Initial paperwork was wrong so Notary made second trip for signatures. Hurricane insurance was not transferred thus not paid from escrow account (cancelled). When calling, took 6+ minutes to get connected with a person — very, very frustrating!

Good morning,

I am livid and cannot let go of the fact that your company is in direct fault of me losing my loan for my place. I want to speak to someone in the complaint department. I always feel that reputable company's will do the right thing when they are at fault, this was your fault 100%.

So happy everything is recorded so all the evidence is documented. Please have someone call me 929-237-3121.

I applied for a refinance mortgage from Quicken to use my remaining VA eligibility. I paid $500 for an appraisal. It came back fine. I was going from a 4.5% loan to a lower VA loan. All paperwork was accepted and pre-approved. Then Quicken originator said I did not have enough eligibility left on VA and switched me to a higher interest FHA loan with another $500 appraisal fee. Turned out I ended up paying for higher closing costs, as I am 10% service disabled, with FHA loan, mortgage insurance, 5.5% interest rate, as I trusted this underwriter. Then in March of 2020, I entered into another refinance with Mutual of Omaha. They GAVE me a VA loan at 4.25%. I am requesting Quicken Loans gives me back my money from their VA appraisal, mortgage insurance, and higher interest paid fro time with them. Quicken loan # 3424081431

Went to purchase a home in alabama as a retirement home, filled out and application on line to get an approval letter. Got it right away. Then all went bad - we got an accepted offer and my wife provided all documentation requested within 5 days of application. And was told we could close on june 30th. Then started a long list of teams, and teams emails upon emails, spam, spam, and more spam... They continue to say nothing needed. Then wasted so much time asking for additional documentation they already had they did not get the required paperwork to hud within the 5 days before closing. They all knew this in advance. Then they wanted to blame realtor, hud and anyone but them. Costing me, my wife, my son and his family money and vacation time. And ruining my entire summer vacation. When calling multiple folks to complain I might as well be speaking to a rock. Run from these folks. Too many options. I believe there are other banks ready to loan. These folks will stress you into a stroke. Run, run, run.