Menu
Quicken Loans company logo
Quicken Loans
reviews & complaints

Quicken Loans
reviews & complaints

Learn how the rating is calculated

233 complaints
87 resolved 146 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Quicken Loans. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
F
10:04 am
Verified customer This complaint was posted by a verified customer. Learn more

Quicken Loans - Service

I was looking at refinancing months ago and I was called a few times and then I forgot about it and yesterday I was called 2 (finally picked up). I told them I could not talk but they transferred me anyways. I told him I had an appointment and he would not stop talking. The. I got a text as soon as I got off which was fine- then this morning I get another text. Then texted that I no longer needed their services and I would go else where and Mr. Murphy was extremely rude about it. Quicken loans is bad for this. This is not the first time this has happened with them.

Read full review
Hide full review
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Quicken Loans - Hard credit ran without my consent

My husband and I have been receiving numerous calls from Rocket Mortgage company regarding refinancing our current loan with your company. It got to thr point I dtopped answering their calls. My husband recieved a call from a representative by the name Mike Lehi who was trying to get my husband to refinance our loan and my husband said no then the guy kept...

Read full review
D
3:13 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Quicken Loans - Unauthorized hard credit pull

On 2/13/22 I checked my Experian credit report and discovered that an unauthorized hard credit hit was performed on 12/29/21 by Credco/Rocket Mortgage (Quicken Loans) (800-863-4332); resulting in a 16 pt. credit score reduction on 2/14/22. That same day I placed a call to Rocket Mortgage requesting information on who was responsible for this illegal...

Read full review
ADVERTISIMENT
J
5:00 pm
Verified customer This complaint was posted by a verified customer. Learn more

Quicken Loans - Home mortgage

I recently in the escrow buying a new home and Quicken Loan/Rocket mortgage putting us in a miserable place by delaying appraisal process. They did not meet the deadline and almost caused our selling canceling our contract losing a future home. We have do so a lot of extra works to make it up to the seller. They also charge unreasonable expensive amount for ordering appraisal report compare with other lenders. The amount you pay is for premium, but service you will get is pretty crappy. It is definitely not "Quick" and Loan. Horrible experience.

Read full review
Hide full review
E
9:59 am
Verified customer This complaint was posted by a verified customer. Learn more

Quicken Loans - Approval process or lack thereof

Name is Ed Sople [email protected] I went through a process where everything was acceptable. I have an exceptional payment history. Rep proceeded I sent all docs to her and told her upfront that my stubs didn't line up due to Covid 19 furlough. She said no problem a letter from my employer explaining that would be acceptable. But low and behold that was not true. I even jumped through hoops to correct a minor issue (which cost me money) if I were you I would be careful when dealing with them. A word to me wise

Desired outcome: Open

Read full review
Hide full review
J
6:14 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Quicken Loans - A refi 5 years ago

5 years ago I had recommended quicken loans to hundreds of individuals who were in the process of buying homes in my area. And then I went to use the company for a refinance. After taking a half-day off from work to show my home to an appraiser, nothing was happening. I contacted quicken who told me that it was waiting for the appraisal. When I had escorted...

Read full review
S
7:31 am

Quicken Loans - Pulled credit without permission

Went on site to look at prequalifications to start the conversation of whether or not we wanted to buy a second house. Site says it's a soft pull, great. Agent called next day and said the soft pull only showed one score. I immediately said, and repeated myself 3 times on the recorded lines, "I do not want my credit pulled, you are not pulling my credit, I haven't found a house, this is research, DO NOT PULL MY CREDIT". After phone call was over, 5 minutes later, all the services and agencies started sending alerts that I had hard inquiries made by Rocket/Quicken loans. BEWARE!

Desired outcome: Remove the inquiries as they are not valid

Read full review
Hide full review
S
3:16 pm

Quicken Loans - Third party data collection

Your third party has no opt out of email. Spam such as this is in violation of the blind solicitations contact policies. I have no relation with that vendor nor you.

Desired outcome: removal of my personal information or at minimum notice to not contact.

Read full review
View 0 more photos
Hide full review
L
2:17 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Quicken Loans - Refinancing

I started a refinance on my primary home December 20th 2020 it is April 19th, 2021 they just closed it. After the most grueling unorganized 4 months I have ever been through. Let me start by stating I have been an active Realtor for over 30 years and have never heard of the blunders that happened during my ordeal. I had to provide documents the same...

Read full review
ADVERTISIMENT
T
9:56 pm
Verified customer This complaint was posted by a verified customer. Learn more

Quicken Loans - Refinance

I started refinancing my home loan with my son, Dec 29 and we are still not closed! When we bought the house he was in the Military in Japan and we closed with Wells Fargo in one month. No money out, lower term and lower rate, and we owe less than 100k. He is once again stationed in Japan, and its been a nightmare. They are NOT Military friendly which is a shame.

I would not recommend them this entire experience has been a nightmare with the right hand not knowing what the left hand is doing. The Title Company Amrock making up their own rules. NIGHTMARE! Never again.

Read full review
Hide full review
L
11:42 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Quicken Loans - Unethical customer service

I applied for a mortgage loan with Quicken Loans in February, 2021. My first contact was with Yahya Muhammad. I submitted bank statements, w2's, award letter from Social Security, Pension letter from AT&T etc. After pulling my credit, Yahya said that everything looked good but my debt to ratio was too high for an FHA loan. I advised him that I have a job...

Read full review
O
11:56 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Quicken Loans - Refund appraisal

My wife applied for a loan with Quicken in 2016 and underwriters found a foreclosure from 2014, that listed her as a defendant. The property was listed and dismissed in 2009 in a bankruptcy. This loan was in MY NAME ONLY. The Mortgage was in MY NAME ONLY. We explained this and after it was researched, the loan was approved. In January of this year my wife...

View 0 more photos
Read full review
D
7:49 pm
Verified customer This complaint was posted by a verified customer. Learn more

Quicken Loans - Refinance

To refinance, took 2 months (5 months total) too long to complete. Cost me $1, 000+ in mortgage payments. Initial paperwork was wrong so Notary made second trip for signatures. Hurricane insurance was not transferred thus not paid from escrow account (cancelled). When calling, took 6+ minutes to get connected with a person — very, very frustrating!

Desired outcome: Improve training of staff and improve responsiveness to customer care phone calls

Read full review
Hide full review
T
3:50 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Quicken Loans - Refinance handling

My Quicken Loan Number is 3462922626 I refinanced my home mortgage with Quicken Loans. The closing was 12/7/20. SPS was my old mortgage company. Quicken sent them the payoff in the amount of $369, 724.00 after closing. SPS sent the payoff letter in November 2020. In the meantime, SPS sold my loan to Fay Servicing on 12/1/20. When SPS received the money...

Read full review
ADVERTISIMENT
E
8:59 am
Verified customer This complaint was posted by a verified customer. Learn more

Quicken Loans - Wasted ten weeks of my time and lost my house

Good morning,

I am livid and cannot let go of the fact that your company is in direct fault of me losing my loan for my place. I want to speak to someone in the complaint department. I always feel that reputable company's will do the right thing when they are at fault, this was your fault 100%.

So happy everything is recorded so all the evidence is documented. Please have someone call me 929-237-3121.

Desired outcome: Speak with someone

Read full review
Hide full review
D
3:44 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Quicken Loans - Mortgage refinance

I am a pastor of a small church that works a full time job as well as receiving a housing allowance (tax free income) for my service to the church. I recently applied to refinance my current mortgage through a mortgage broker through your company. Your company representative assured the mortgage broker that based upon my income from both the church and...

Read full review
K
7:31 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Quicken Loans - The business that quicken does please read

Sad Sad Sad Buyer please read before even deciding to use Rocket, Quicken or what ever they want to call themselves. So I start a refinance on my house and was concern on some of the things I was hearing. One question I asked was this to Jeff M I will give all the names I worked with just let me know. I said I heard that quicken starts the process then when...

Read full review
D
11:39 am
Verified customer This complaint was posted by a verified customer. Learn more

Quicken Loans - Bait and switch tactics from va to fha

I applied for a refinance mortgage from Quicken to use my remaining VA eligibility. I paid $500 for an appraisal. It came back fine. I was going from a 4.5% loan to a lower VA loan. All paperwork was accepted and pre-approved. Then Quicken originator said I did not have enough eligibility left on VA and switched me to a higher interest FHA loan with another $500 appraisal fee. Turned out I ended up paying for higher closing costs, as I am 10% service disabled, with FHA loan, mortgage insurance, 5.5% interest rate, as I trusted this underwriter. Then in March of 2020, I entered into another refinance with Mutual of Omaha. They GAVE me a VA loan at 4.25%. I am requesting Quicken Loans gives me back my money from their VA appraisal, mortgage insurance, and higher interest paid fro time with them. Quicken loan # 3424081431

Read full review
Hide full review
G
12:02 pm

Quicken Loans - Home loan

Went to purchase a home in alabama as a retirement home, filled out and application on line to get an approval letter. Got it right away. Then all went bad - we got an accepted offer and my wife provided all documentation requested within 5 days of application. And was told we could close on june 30th. Then started a long list of teams, and teams emails upon emails, spam, spam, and more spam... They continue to say nothing needed. Then wasted so much time asking for additional documentation they already had they did not get the required paperwork to hud within the 5 days before closing. They all knew this in advance. Then they wanted to blame realtor, hud and anyone but them. Costing me, my wife, my son and his family money and vacation time. And ruining my entire summer vacation. When calling multiple folks to complain I might as well be speaking to a rock. Run from these folks. Too many options. I believe there are other banks ready to loan. These folks will stress you into a stroke. Run, run, run.

Read full review
Hide full review
S
1:05 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Quicken Loans - Refinance a mortgage

A salesman called me after I did some research about refinancing my home from quicken loans. He was so pleasant (displayed a real front) he immediately took down my loan information and said there would be a processing fee. He did not say what the fee was for. I asked and he said just processing. Like a fool I gave him my credit card number and was charged...

Read full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Quicken Loans contacts

Phone numbers

+1 800 251 9080 +1 800 718 8233 More phone numbers
ADVERTISIMENT

Most discussed Quicken Loans complaints

$500 fraud
1
(posts on this topic)
ADVERTISIMENT