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Quicken Loans Customer Care Service

Quicken Loans Inc.

PO Box 6577
Carol Stream
United States - 60197

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Quicken Loans Complaints & Reviews

Quicken Loans / The way I was spoken to by your representative

EATINGaburger on Apr 29, 2017
I had a conversation with Mr. Dan Trotter yesterday, and to say the very least, I felt humiliated by his questioning, and by his tone. It's none of his business that I give a reason why I've waited so long to refinance, he did not provide me his NMLS number at the initiation of our...

Quicken Loans / Applying for a loan

David Bender on Apr 11, 2017
They demanded my Social and dinged my credit before asking me simple questions that showed that I was ineligible to fill out a loan application for another month. It was totally unnecessary for them to ask for my personal information or ding my credit. All they needed to do was ask if I...

Quicken Loans / Hard credit inquiry

Eileen Martinez on Mar 18, 2017
Credco/quicken loans obtained a copy of your experian credit report. New inquiry alerts notify you when a company has viewed a copy of your credit report as a result of a loan or credit application. I responded by calling into your customer service center, in response to the solicitation...

Quicken Loans / FHA Mortgage

Mickie866 on Jan 21, 2017
I was contacted by Quicken Loans regarding a house I wanted to buy. The banker was really nice at first. He told me my closing costs would be 2, 800 and I thought that was great! I can do that without a problem. I found the house I wanted and made an offer. My realtor told me that my...

Quicken Loans / Mortgage solicitation - spam

Greg Powell on Dec 1, 2016
I keep getting emails from this guy trying to get my company to send him loans. It says it's from Quicken Loans. No opt out and no way to stop it other than emailing him directly. PLEASE tell me Quicken Loans follows the basic anti-spam laws now in place. this guy should be reprimanded at...

Quicken Loans / Mortgage appraisal

Shootsnscores on Oct 26, 2016
Was going through refinance and paid $500 for the appraisal. Appraisal came back fine enough to proceed. There was another hang up as appraisal stated I need railing on my front porch. I said fine but it would take a cup le of months for them to fabricate and install wrought iron railing...

Quicken Loans / Home loan

SmityB on Sep 7, 2016
Just a group of con artists in my opinion. I applied for a loan and paid $500 “good faith” money. They hired an appraiser that had no idea what he was doing. He gave a very lowball price that was 30% the appraisal done 4 years earlier. I provided documents (new comps) that showed the appraisal...

Quicken Loans / Pulled my credit report without permission

Laura P Wright on Jul 30, 2016
Yesterday (9/29/16), I was checking rates on a refi. Quicken Loans called and persuaded me to give out my spouse's and my socials and asked if he could pull my credit report. I said no because too many checks can cause your rate to go down. He kept pressing me -- over and over -- until I...

Quicken Loans / Unethical Behavior, Bait & Switch

DonnaK56 on May 26, 2016
A Quicken Loans sales rep continued to aggressively pursue my client although they had already made complete loan application with a local mortgage company. The sales rep promised they would save a ton of money. I could not talk them out of going with them. To make a long story short, the...

Quicken Loans / Bait & Switch, Unethical Behaviour

DonnaK56 on May 26, 2016
A sales rep from Quicken Loans continued to aggressively pursue my client that had ALREADY made a full loan application at a local mortgage company and promised them tremendous savings by making the change. My client wanted to go with them and I could not talk them out of making the...

Quicken Loans / Customer Service and Internal Processes

Nina Cantrell on May 12, 2016
By far the worst customer service I have ever received in my life. The representatives are "yes ma'am, we understand but we did nothing wrong" kind of people and it's a total sham. The second I indicated any interest in exploring the home buying process this company called me 8 time...

Quicken Loans / My home square footage off by 500sf for FHA appraisal

Bhrh1 on Apr 30, 2016
This inaccurate FHA appraisal is now stuck to my home for 4 months. Appraisal off by 500sf, nothing done hers is my situation. I expected far better treatment and understanding of my situation than I received today from Jennifer Reed, who said she was top level management. I asked to speak...

Quicken Loans / Predatory Loan Practices

Sandrananda on May 6, 2015
I applied for a refinancing loan with Phillip Baker / Quicken Loans and he promised a certain rate.I submitted all the necessary documents and he requested an updated statement showing that I had the money for the closing costs in my account. I provided that in 2 business days and then he...

Quicken Loans / WARNING: Do not be fooled!!!!

quickenloansscummy on Apr 24, 2015
I am a former employee of Quicken Loans. With the utmost sincerity, I can say that Quicken Loans is the worst employer out there. Right from the start, you are told to get rid of any inkling of hope regarding maintaining a general work/life balance because of your duty to...

Quicken Loans / Preapproval Letters

Pete Hansen on Mar 16, 2015
I am 100% disabled Veteran I requested a preapproval letter from Jane Guzman of Quicken Loans I gave the Preapproval letter to my real estate agent Glenda Hall from ReMax in Port Charlotte Florida. She found me a home within the limits of the pre approval Then Quicken loans said I didnot...

Quicken Loans / Misleading fraudulent

R W L on Dec 29, 2014
When i contacted quicken loans about a refinance on my house they were given all the facts. Being self employed, i provided to them upfront all the details regarding the refinance including tax returns and pay income verifications along with detailed bank statements. They said it would be...

Quicken Loans / Sales tactic

JML1234 on Sep 19, 2014
Hard sales tactics. Abusive salesman (kyle), recorded my phone number without my permission then called me back several times despite my request that my phone number be deleted from their service. Kyle was rude the second time I asked for my number to be deleted, parting with the following...

Quicken Loans / Misleading Fees and costs

not so ignorant on Jun 24, 2014
My mortgage company was shut down by the govt and my loan transferred to Quicken. I must be a candidate for a new loan since for 3 years they kept calling and pushing me to refinance to a lower rate. I agreed to talk with them and the loan officer offered what sounded like a great deal. He...

Quicken Loans / Shady

Run Away Quicken-ly on Apr 11, 2014
Saw their commercial and decided to try them. I've bought and sold a few houses and am familiar with the process. Got a rate quote on line and my phone started ringing before I closed the browser. Have been called about 20 times in a week. Managed to call them back and the first...

Quicken Loans / Misled

caught in a trap on Mar 10, 2014
I had an ARM that was refinanced after the first year. I contacted Quicken loans and they refinanced me at a lower rate. My payments were reduced and I was pleased. After Quicken sold my loan - the new mortgage company kept telling me that there was a deficit in my escrow. I questioned...

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