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233 complaints
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Q
9:35 am
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I am a former employee of quicken loans. With the utmost sincerity, I can say that quicken loans is the worst employer out there. Right from the start, you are told to get rid of any inkling of hope regarding maintaining a general work/life balance because of your duty to “hustle” and “earn your way up to the top, ” all while writing dirty loans and working...

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Quicken Loans - preapproval letters

I am 100% disabled Veteran I requested a preapproval letter from Jane Guzman of Quicken Loans I gave the Preapproval letter to my real estate agent Glenda Hall from ReMax in Port Charlotte Florida. She found me a home within the limits of the pre approval Then Quicken loans said I didnot Qualify for it so they gave another approval letter for 239, 900 We found a home in that price range and did not qualify for that loan They said I qualifed for 236, 000 only so I found a home for 229, 900 with another preapproval letter. Then they tried to switch to a FHA loan With $8, 000 down. That is where we are now. They don"t know what they are doing. I kept getting the ok every time I called Jane.

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9:42 am
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When i contacted quicken loans about a refinance on my house they were given all the facts. Being self employed, i provided to them upfront all the details regarding the refinance including tax returns and pay income verifications along with detailed bank statements. They said it would be no problem what so ever, but after funding them upfront costs it then...

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J
8:39 am
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Quicken Loans - sales tactic

Hard sales tactics. Abusive salesman (kyle), recorded my phone number without my permission then called me back several times despite my request that my phone number be deleted from their service. Kyle was rude the second time I asked for my number to be deleted, parting with the following "Jay let us know if you ever change your number so we can delete that one too".

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11:33 am
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My mortgage company was shut down by the govt and my loan transferred to Quicken. I must be a candidate for a new loan since for 3 years they kept calling and pushing me to refinance to a lower rate. I agreed to talk with them and the loan officer offered what sounded like a great deal. He kept pushing me to sign "Now" even though my spouse wasn't available...

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B
9:35 am
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The representatives from this office have delayed a closing on a property at least 6 different times. The excuses they use generally are lame blaming the buyer or the seller for paperwork that they claim was not submitted. Once when it was resubmitted, they said they had found the original paperwork and it wasn't necessary. They refuse to return phone call...

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Quicken Loans - shady

Saw their commercial and decided to try them. I've bought and sold a few houses and am familiar with the process. Got a rate quote on line and my phone started ringing before I closed the browser. Have been called about 20 times in a week. Managed to call them back and the first person I dealt with laughed and didn't really have a professional attitude. She couldn't help and transferred me to someone else who hyped up the company, JD Power this, number one that - I finally had to tell him to stop the marketing, I just wanted a quote. He ran my credit and pushed for the 10% down product. I don't want a 10% down. He wanted to know what I wanted my payment to be - I said just give me your best options so I can decide. It ended with more slimy sales stuff, like looking up the home I am purchasing and saying how much he liked it. Amazing! Totally high pressured sales tactics to play on the emotions. Finally got rate, wouldn't put anything in writing, and wouldn't disclose APR until I force it (he gave interest rate only). Just felt like I was being scammed. Go with another company - there is something not right with this company - read the other reviews.

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Quicken Loans - misled

I had an ARM that was refinanced after the first year. I contacted Quicken loans and they refinanced me at a lower rate. My payments were reduced and I was pleased. After Quicken sold my loan - the new mortgage company kept telling me that there was a deficit in my escrow. I questioned this and was told my taxes went up. I contacted the city of Pittsburgh to inquire about my taxes, they stated taxes haven't gone up in 18 years. The man on the phone then asked me who refinanced my mortgage because he'd received at least 10 calls in the last week or two with the same inquiry and all of the people who called had been refinanced by Quicken. Apparently when Quicken calculated my new rate... they used an incorrect number for my city taxes... they recalc'd based on $600.00 a year... however my city taxes are 1800.00. I find it hard to believe there were so many clerical errors... I smelled a rat so I contacted Quicken Loans and the girl who handled my refi was no longer working there ( of course) so I asked to speak with a manager... I was told there was nothing that they could do for me...Now the mortgage payment I thought was going to be 479.00 is now up to 795.00...granted taxes and insurance just went up within in the last year...but so much for getting out of an ARM

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1 comment
G
Jul 09, 2014 10:19 am

like a used car salesman using boiler room tactics do no give them a credit card number.

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If you think you will just pop onto the Quicken website and get a quick mortgage quote or indication, think again. Offering your contact information will invite an army of various Quicken staff to "reach out to you" (ugh) with used car salesmen tactics and many annoying phone calls. My experience was that Quicken's rates are mediocre at best, and they are...

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M
2:39 pm
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Quicken Loans - delays in closing

Do not be fooled by the name "quicken" or their 30 day advertising claim. They have continuously delayed the closing of my home, costing thousands. They are inefficient and will tell you what you want to hear to get you off of the phone. Several families are packed up and living in hotels and short term housing while we wait on "Quicken Loans" to get their butt in gear. Horrible company all around!

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S
9:21 am
Verified customer This complaint was posted by a verified customer. Learn more

Quicken Loans - false advertising

I received calls or messages daily from Quicken Loans while dealing with them. I finally told them I was not interested. Amazingly, shortly after that I received a message that my tax returns show a higher than average (guess that is why they call it an average) deduction for unreimbursed business expenses. I tried to explain that I still made very good money before the deductions. I would not recommend these people to anyone.

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5:18 pm
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Quicken Loans - repeated unwanted calls

Claiming falsely that I'd filled out some kind of form requesting information, Quicken Loans has been calling me multiple times a day, from different phone numbers (some 1-800, some with area codes) - making them much harder to block. Even after insisting to one representative that they should never call me again, I received a call an hour later from another. They have sent emails as well but the calls are just more irritating.

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1 comment
G
Jun 30, 2017 10:22 pm

I went to a banner ad for harp loan info that said I could get a quick figure on how much I might save. Turns out they gave my number to hundreds of Quicken Loan phone sales people that clog my phone with unwanted calls every day. I'm sick of it. I thought this was illegal.

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M
12:54 pm
Verified customer This complaint was posted by a verified customer. Learn more

Quicken Loans - misleading and rude

My name is Eric Boyer and I would like to share my experiences with Quicken Loans. I applied for a VA refinance earlier this year. I had my current loan through Wells Fargo, but wanted to give Quicken a chance since they sent many correspondences in the mail. I would like to say, my refinance experience was anything but pleasant, terrible and costly. When I first started, they told me about the process and what could be expected, so I thought just a refinance, I’m not selling the property. How hard could that be? Boy was I wrong. It was a total nightmare. The documentation needed was unlike I’ve ever experienced and I’ve owned four homes, two of which were refinanced. I faxed so much paperwork it wasn’t funny. They kept calling asking for more and sometimes I had to resend the same documents. The terms of my loan was a 20 year fixed rate at 3.8% with and est. closing costs of $67.00 at first. That sounded good to me. Well, after my credit report was checked, supposedly my debit to income ratio was not good, so that changed everything. Also, my appraisal came back very low. I questioned the company that conducted this because I have checked other homes in my area and what they appraised for and mine was not even close. Two months later after numerous inspections, i.e. ac/heating, termite and fireplace, and more paperwork, my numbers changed. Now, I had to bring close to $4, 000.00 to closing and I could not roll over any costs associated into the loan. Add to that, I’m out $400.00 to Quicken for processing the loan and their costs out of pocket for the inspections. I dealt with Doug XXXXX and Melissa XXXXX who could take lessons on providing the best customer service for clients. I became so frustrated that I checked with my current lender to see if they could match or do better and they stepped up to the plate. They offered me a 20 year fixed rate at 3.50% and $500.00 due at closing that was rolled into the cost of the loan. They only required 5 documents, the customer service was excellent and they were quick and thorough, (closed in 30 days). A very pleasurable experience and I wish I had checked prior to going with Quicken. What confused me was my current lender used the same credit report, same income to debt ratio and other factors to give me the best deal possible. Also, my monthly payment is $50.00 less than what Quicken quoted. When I spoke to Doug to see if they could match Wells Fargo, they blew me off and didn’t even attempt to match or try to keep my business. I wish I would have done my homework before I dealt with Quicken, so please check before you give Quicken one cent. Shop around before you commit to any loan process. This was an expensive lesson but one well learned.

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Update by Msgeab
Aug 17, 2013 3:34 pm

Janie,
I am in total agreement with your post. I don't know how they received that JD Powers rating of number 1? I hope sites like this will alert consumers about their business practices before they part with their money and time.

Update by Msgeab
Aug 04, 2013 2:22 pm

I agree with you, the process is outrageous, expensive a sham. I wish you the best and hope things work out for you.

Eric

2 comments
Y

I live in Oklahoma and Quicken Loans does truly amaze me, JD Powers #1, really? I refinanced my home a year ago and for their lower interest and a reduced payment. That was all a bunch of lies...payment even more. This bunch of "professionals" are liars and cheats they should be put out of business. Quicken loans just fleeces escrow money out of people. They DO NOT help anyone with any with anything. I am truly sorry I ever refinanced with this company and I thought Bank of America was bad...I now find out I should have stayed with them. I anyone out there really needs to refinance...DO Not use Quicken Loans...they are the most dis-honest mortgage company there is.

Janie

B
Jun 25, 2013 2:54 pm
Verified customer This comment was posted by a verified customer. Learn more

Fully agree with this frustration. In forty years, we have financed and refinanced numerous properties without this much red tape and patronizing behavior from a company. We've been jumping through hoops for almost one month and the end is not in sight. I cannot believe their latest email asked for our 2012 tax documents. One would think this would be required right out of the gate! The QL representative opened up with all sorts of wonderful compliments and promises. Beware. Once the "team" gets hold of your time, you will spend hours rifling through your files looking for documents that they vaguely name...not the legal terms which would help. Yesterday I drove 70 miles round trip to our county courthouse for a record. Come on Quicken Loans! Get your act and your team educated and do your reviews of our important documents in a logical sequence. If there's one more day of this [email protected]#$ we will need to sell our precious investments to buy into a senior long term care community where my 100% disabled veteran husband needs help and I may end up in assisted living due simply to stress.

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2:23 pm
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quicken loans told me that they needed $400.00 for appraiseall fee.they never asked if i had any safety issues with my home.they did ask if i had peeling paint on my house, and other issues, but never asked if i had second story flat roof with a door leading to it.the door has dead bolt keyed inside and outside.which my insurance told me to do.well the...

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3:26 pm

Quicken Loans - I know it is a scam

Quicken Loans Refinancing qualified me for a loan and had me pay a $400 appraisal. Everything was good with equity and credit amounts. They turned down my loan because they didn't think I lived at the house, and I do. I am a real estate agent and have seen the scams like that…

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1:35 pm
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Quicken Loans - rude

Extremely rude.

I was working on a refi w/ a local broker, and decided to contact Quicken Loans to compare. I filled out the online form. Within 12 hours they called me 4 times and sent several emails. When I called them back and explained I'm close to doing a deal w/ a broker and want to see what they can offer, the representative said "I don't want to waste my time or your time." (yes, his time was first) He asked for all the details on the deal I had on the table. It told him I would give him the loan amount and the term, but he would have to give me a rate and approximate closing costs. He refused, saying it was a waste. I asked him why was it a waste of his time. He then just hung up. I called him back, he picked up and immediately hung up again.

I'm sure they will call back and I will ask to be removed from their call list.

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2 comments
L
Mar 01, 2013 10:04 pm

Sorry left an unfinished sentence: that I have worked at my job for 9 years doesn't carry any weight? No response to that.

L
Mar 01, 2013 9:59 pm

We have been working with Quicken Loans trying to do a home refi. for nearly 3 months, a very slow process, constantly having to resubmit information, like work history, current employment, banking information, pay stubs, W-2's, every document having to be submitted 2 or 3 times. I paid $400.00 to get this started, paid for the appraisal $150.00, paid for pest inspection $80.00, paid for water inspection. During this 3 months it has been repeated to them that my husband is an OTR truck driver (they have copies of his pay stubs & his length of employment. So just when you think they can't ask for more infomation and everything seems to be in order, I get a phone call telling me that because my husband hasn't been at his current job for 2 years and because they consider his pay as being commission they won't be able to approve the loan. I then ask why they didn't tell me this from the start, I'm told that they were under the impression he was paid hourly, I said that was a pretty feeble excuse & there are thousands of truck drivers on the road are you trying to say that none of them have tried to finance a home loan with Quicken? I asked why after all the papers had been sent/faxed to them numerous times it takes 3 months to come to the conclusion they can't approve a loan. I did ask him if the fact that we've lived in this house for over 10 years have always made the payments (they have a letter from the bank proving that), that I have worked at my job for 9 years He told me I should try another loan company they might have different policies. So now I'm out the $400.00 +$250.00 for all the inspections, not to mention the frustration. I feel like they are all friendly and positive when you start the process, then you get a long drawn out run around only to be turned down. Very disappointed won't recommend them to anyone.

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3:33 pm
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Advertised as a "quick and simple" process, my loan with Quicken has been long, confusing, frustrating, and so far unsuccessful. Every time I supply requested information, they want more documentation---much of which is difficult or impossible to obtain. Your "loan counselor" cannot make any commonsense decisions, and you are constantly at the mercy of...

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Quicken Loans - lapse of time, credit inquiries

I called Quicken in October. I was told that this was one of the easiest loan applications that he had done. I am refinancing and have used Quicken in the past. Well, things went downhill from here.
First it took them a month to realize that I needed an appraisal. I scheduled and he could not come out until the middle of December. Cool...done.
Nope! I had to cancel a few credit cards. Some I don't even have anymore. It is hard to cancel something you don't have the information for.
So, here I am, cancelled credit cards...no loan. Yesterday I called another company. I gave him some information. He did a credit check...Quicken has run a credit check 18 times since October! 18 TIMES!

If anyone knows how to stop this madness, please let me know! I am so tired of all the B.S.
I ran my lemonade stand better than this when I was 8, Come on man!

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10:29 am
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Quicken Loans - misleading

I strongly feel mislead by Quicken Loans regarding the refinance of my home using a VA program. I am a Disabled Veteran and was online checking mortgage rates after several reports of "record low rates" by the media. While on the QL site a Mortgage Consultant offered an online chat to discuss. I explained I was checking to see what the rates were for that day. The Mortgage Consultant stated that he needed some personal info to see which programs I was eligible for. I was reluctant but provided the requested info. I explained I was interested in using the VA refi program. The QL Mortgage Consultant provided rate and term options as well as promised I would have no out of pocket or rolled in costs except the VA funding fee...I explained I was a Disabled Veteran and was told the VA would waive the funding fee. I again asked if there were ANY costs or fees because I am on disability with little instant cash available and again was told by the Quicken Loan Mortgage Consultant there were none including the fine print. He then proceeded to tell me there is actually one fee of a $400 deposit which would be refunded at closing. I questioned again about any other costs or fees and was told that was it and it covered the appraisal. Fast forward to a couple days after the appraisal when I was contacted by a Quicken Loans Loan Processor who explained that before moving forward I needed to hire a professional for a pest inspection and another for a well test. I asked if they had someone and was told I needed to source one on my own and pay for it which would be at my cost and not reimbursed. I explained I was told the $400 was the only out of pocket expense as explained by the QL consultant. The processor told me that was incorrect and they could not move forward until this is done. This sounds like an additional cost to me...
The processor said she would have the originating Mortgage Consultant contact me which he did. When I reminded him of my repeated questions regarding ANY additional costs or fees he told me that that was a true statement however this was a VA requirement not a Quicken Loan requirement. I explained that I trusted his statement of no additional or hidden fees/costs since he is the professional and would expect this would have been disclosed even if this is a VA requirement Quicken Loans is promoting and processing VA loans. I pointed out that he did in fact mention the VA funding fee (which is n/a) and was told there must have been some miscommunication. I explained how reluctant I was to pay the $400 deposit and had I known I would be required to cover additional costs I would never have moved forward to begin with. I said I was disappointed and would like to stop the process as well as requested my $400 deposit back since the process stopped well short of closing even though I had the appraisal. I argued that I was mislead after being repeatedly told there were no hidden/additional costs or fees. At that point I was told the process would be stopped however I forfeited my deposit. He offered to send a copy of my appraisal and the current balance of $6 which I declined as I felt it was insulting as well as this is not an acceptable resolution.
I then went to another company to refinance and received better rates and truly no additional/hidden fees or costs. I experienced a much more knowledgeable and streamlined process.
I would encourage everyone to be a good consumer, shop around, compare apples to apples be skeptical if you are moving forward with Quicken Loans. I would not recommend them to my friends...

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1 comment
L
Mar 01, 2013 10:20 pm

What company did you end up going with? We too were trying to do a refi on our home going VA. We've also lost the $400.00 + the appraisal fee, pest inspection fee and water/well test fee, then to be told after 3 months that we wouldn't be approved because my husband is an OTR driver and his wages are considered commission and he hasn't been at with his employer for 2 years. I will tell everyone I know Don't use to use Quicken.

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Quicken Loans - refinancing my home.

Quicken loans have refinanced my home 2 times befoe now they can't because there under writers say there is no other house like mine. They never had a problem befor why now?

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1 comment
G
Nov 10, 2012 10:18 pm

Quicken Loans is no longer owned by Quicken software. They use boiler room tactics, hard sell and push hard for the 500 dollar Good faith down payment. they front load loans with extreme closing cost, which are rolled into the total financed, also they average 2 or 3 home inspections and normally devalue the home greatly. This allows PMI insurance to be required, of course they either own the insurance company, or receive a kickback. My advice stay far from them as They are gutter rats. As soon as you pay them the good faith 500 dollars expect problems and delays and increased costs. If turned down few people promised their initial deposit will ever se it again. Not sure why they are not under investigation.

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