Menu
For Business Write a review File a complaint
Quicken Loans Customer Service Phone, Email, Contacts

Quicken Loans
Reviews and Complaints

www.quickenloans.com

Learn how the rating is calculated

4.4 15 Reviews 247 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Quicken Loans Complaints 247

ComplaintsBoard
S
12:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans deceived me and kept my deposit

Consumers beware! Get everything in writing before giving your deposit.

I dealt with a certain loan officer who took my $500 deposit after lying to me about key details and leaving out valuable information/burying points into to the cost of the loan and saying "closing costs are standard and non-negotiable" when I questioned him again about the high closing costs he finally came clean because we were closing the next day and figured it was too late to do anything but it is never too late.

I then cancelled the loan because I don't do business with dishonest people. I was told by the loan officer on our initial phone conversation that my deposit would be returned "if anything happened" and after I put down the $500 (Double checking again it would be returned if something happened) shortly there after I received paperwork stating different.

After arguing back & forth via e-mail he apparently forwarded my complaint to his director. His director contacted me to see if there was anything he could do to give quicken another chance - even offering to extend the rate lock and lower my rate another 1/4% because he was worried his loan officer lied/omitted details and was very concerned about quickens reputation (Not concerned enough to do the right thing and return my deposit though) and he should be because it only takes a few bad experiences and negative word of mouth costs them potential customers.

After not receiving my deposit back and trying to get them to the right thing I gave up and went with sure point and you know what... I got a better rate and way lower closing costs because the gentleman there was honest about everything.

Read full review of Quicken Loans and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Burnt in AZ
Phoen, US
Send a message
Feb 02, 2011 6:58 am EST

I feel your pain. I just lost my $500 deposit to Quicken Loans. My son refinanced with New American Funding [protected] X-247 and got a much better deal. He did not need to put any deposit down and the loan closed in just 2 weeks at a lower interest rate and with lower closing costs. There are many reputable companies out there that do not require a deposit and have lower closing costs. There is even an appraisal waiver form they can fill out to see if an appraisal is even needed on the government refinancing loans but Quicken Loans won't mention this to you because they want to make a fast buck keeping your $500 deposit for an appraisal that should be their cost of doing business for the loans that don't qualify because of a low appraisal.
I also got a letter from Quicken Loans stating they would match or do better than anyone else but when you call them on it they just give you excuses for charging more money than someone else. The point I would like to make is please do not just go to Quicken Loans and give them a deposit before checking out other companies and comparing costs. It is sad that a company this size that is making a killing on loans they approve has to keep the small deposits from those that are struggling to keep their homes but did not get approved. C0mplaints that cannot be resolved with Quicken Loans should be filed with the Attorney General. If Quicken Loans has to respond to enough complaints to the Attorney General maybe their corporate policy will change.

ComplaintsBoard
O
11:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans loans fee scam

Sets up loan packs supposedly takes an application fee then when the numbers get tight because no one is giving fair appraisals any longer they don't return calls or emails. They stall giving the consumers the facts as they learn them which puts the borrower behind the curtain of truth. Was tole before Christmas the appraisal came back lower but would still be Okay. 2 weeks later almost still being told I would close first week of the year but all along lender knew it would not happen without additional funds from me but waited until almost three weeks after getting appraisal to put the numbers to me then could not give me the rate. Also found out from a different lender the real truth is in my situation the FHA will not even write a loan package with what they 'Claim' would get it done due to new guidelines that took effect 1/1/09. Lied all along to me but dragged it out to prejudice my options and try and act like it was progressing normally. RIPOFF from the get go! NOT ONE WORD OF TRUTH FROM 12/23/08-1/05/09.

Read full review of Quicken Loans
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
8:53 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans I would not deal with these people

I was contacted by these people after filling out a request for loan information on lending tree. I was trying to refinance my 10/1 ARM which is around 190K. I have 5 years left before the rate could possibly go up but since rates are low now, I figured it was a good time to get out of the ARM.

Anyway, I had a hard time getting any information out of these people and they wanted me to give them my credit card for a good faith deposit of $750 which I would get back at closing. I did not want to give my Credit card to them and they would not give me any firm information without it. I did manage to find out that the rate was 4.99 fixed but that it was going to cost me 1 point for origination fees and 1 point for Fannie Mae fees and then they had some other charges including the usual legal fees and home appraisal etc. The longer I talked to this character on the phone, the more I was finding out that I didn't trust the guy. When I was finished writing down everything he told me on the phone it added up to nearly 7K to refinance my mortgage.

Then I did some investigating. I called the bank where I got my last mortgage (The 10/1 ARM) and got a fixed rate 1/4 point lower (4.75) on the same loan amount with 1 point and they waved several of the fees because I am a repeat customer and my daughter is in the process of getting her 1st mortgage with them. The Quicken Loans 1 point Fannie Mae fee is nonsense. It is only charged if you are cashing out and if your credit score is over 720 (which mine is) then the actual fannie mae fee is only .25 points not 1 point.

These Quicken loan people are fast talking and try to suck you in by having you pay this "Good Faith" deposit. In fact, you will be the only one acting in "Good Faith" and based on what I have read, you will never see your "Good Faith" deposit again whether you get the loan or not. After deciding NOT to use Quicken Loans, they called me and e-mailed me continually for the next several days trying to tell me that I was going to get stuck in my home and the value was going to go down and my mortgage was going to go up $600 per month and blah blah. Eventually, the guy pretty much told me I was stupid for not dealing with them. But then I told him that his Fannie Mae fee was BS and that I was going to report them for fraud and I have not heard from them since.

Take it from someone who has had 5 mortgages, 2 refinances and several construction loans since buying their fist home in 1982. These people are snake-oil salesman. Go to your local bank and ask the mortgage officer for information on locally available programs and stay away from these guys. Shame on Lending Tree for recommending such people.

Read full review of Quicken Loans and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
r985beaver
Monument, US
Send a message
Aug 17, 2011 5:38 pm EDT

I walked away one day before closing. "truth in lending" did not match actual closing documents ( Not even close. which I got 1 day pryor to closing) Problem with this company, you never taklk to the same person twice. If you call with a question you never know which 19 year old you will be talking to . All said in done, they keep my 500 dollars and I got a better deal at my local bank.

Q
Q
Quickenbegone
Philadelphia, US
Send a message
Dec 19, 2010 3:19 am EST

I had a bad experience with Quicken Loans, where I documented thoroughly in [redacted]s. Go to this site to read how many complaints there are against this company. I was defrauded of a $500 deposit, luckily before they did their usual "bait and switch" act! I have gone online to complain and have found that too many sites are controlled by the money these jerks have thrown into their public relations using a noxious vixen named Kelly. They took money from me and have endless excuses as to why they are right and the customer is always wrong. They are pigs masquerading as business people - OINK OINK!

ComplaintsBoard
J
11:20 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans stay away from this company

This company is pure corporate greed. Stay away from them. Take my warning and go to another mortgage lender. Other mortgage lenders will have lower closing costs and can get a better rate. Trust me and call a local mortgage company or bank that you trust. Do not give Quicken Loans your credit card information because you never see your $500 again.
If you want a taste of the "smooth" talking sales people that I am talking about, then call Quicken Loans and ask for Jim Chepes. Really you can talk to anyone there because they are all from the same mold of sleezy liars. Unfortunately the mold didn't break yet. Hopefully the government or some fair business investigation will find that this company is the low of the low.
I hope to save at least one person's $500 since I lost mine.

Read full review of Quicken Loans and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
H
H
Honest Senor
US
Send a message
Jun 02, 2009 5:22 pm EDT

Thanks for saving me 500.00...I got the same snake oil dude you did JPPI..sent him your article..did not stop him from trying, trying and esculating to other salespeople..who scolded me for not doing business!

D
D
Dave
US
Send a message
Feb 07, 2009 8:35 am EST

I would have to agree with you on the sleazy liar part. I tried to get some information out of these people on loan rates after they contacted me from an application I filled out on Lending Tree. The guy I spoke to was fast-talking and loaded with pleasantries about how great his company was and how they were the top lender and blah, blah...

Then he started talking about 1 point for this and 1 point for Fannie Mae and by the time he was done, he had me paying ~7K to refinance a 190, 000 loan. And all I had to do was give him my credit card for a good faith deposit of $750.00 (yeah right).

Fortunately, I did not give them any money or sign and agreements with them but I did check with my local banker and got a fixed rate that was 1/4 point lower than QL and the fees were more than 50% less.

I got an ill feeling when I was speaking to this fast-talking snake-oil salesman at Quicken Loans and decided to go elsewhere. However, they badgered me by phone and through e-mail for several days afterwards until I called them out on the Fannie Mae fee which you don't pay unless you are taking cash out. I told them they were full of BS. Since then, they have left me alone fortunately. I have done 5 mortgages and couple of re-finances and construction loans and never run across anything like this before.

They try to get you to sign with them right away by telling you that you must lock in the rate or it will go up. But the truth is they are trying to hook you in so you can't go someplace else once you discover you are being hood-winked by these people.

ComplaintsBoard
P
6:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans fraud and cheating

We received a good faith estimate from Quicken loans promising a 4.99 % rate on a 15 year loan. We were asked to put up 500 which would be applied to closing costs and would subsequently be refunded if the loan did not go through.

However, yesterday we were told the company would not honor the 4.99% 15 year mortgage term. Jim Duffy called and asked how our Christmas shopping was going. We told him that we had not been doing any shopping this year. Next, he told us that they would not honor the good faith estimate provided and told us that the loan terms were going to change. I advised Mr. Duffy that this was not was provided in writing to us. I told him he had lost our business and asked that he refund our money as was promised before. We were told that they would not provide a refund. We advised them that we would get an attorney and would pursue this in court, because this was not what the company promised.

Read full review of Quicken Loans
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
4:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans false refinance information

I recently had a loan with Lehman Bros that was purchased by OCWEN, Quicken loans called to say that the institution wanted to do a refinance at better terms than my original loan and that I would not have to pay quicken anything to do this. As always I asked why and the officer stated that if the terms were better the a default would be less likely and the lendor was willing to pay all of the fees. I did the refi but not only did the amounts not match, quicken wrapped there fees into the lower payoff amount and then the previous mortgage company 1099 me as income for the difference. Now I owe taxes as income on an amount I did not have the benefit of using. It will take me two years to breakeven on the taxes paid to offset the lower payment given.

Read full review of Quicken Loans
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
9:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was thinking about looking into this and like a dummy filled out an online form. They called my home about an hour after that and haven’t stopped since. I never answered any of their calls or even spoke with anybody and still get up to 3 calls a day. If you enjoy personal privacy in your home “STAY AWAY” from these vultures. They will harass you to no end if you show just the least amount of interest.

Read full review of Quicken Loans and 4 comments
ComplaintsBoard
T
5:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans apparent bait and switch

In my dealings with Quicken Loans here's what I've concluded is the major problem: They do not offer to send you a Good Faith Estimate that includes the loan amount, term, rate and the closing costs BEFORE they ask you to provide the $500 deposit to start the loan. What appears to happen then is the old bait and switch. Meaning, the consumer pays the $500 then, later in the process, the consumer receives loan paperwork with loan info or closing costs different than what was originaly quoted. And guess what, if the customer then decides to cancel, Quicken Loans keeps your deposit. THEREFORE, DO NOT PAY ANY DEPOSIT UNTIL THEY SEND YOU A GOOD FAITH ESTIMATE. However, this only offers some protection because if the costs or loan info comes out different after you've paid the deposit, the Quicken Loans deposit refund policy don't state that that the deposit will be refunded in these cases.

Anyway, below is a letter I wrote to the president of Quicken Loans and his executive team about my dealing with them. At the end of the letter, I've provided the email addresses of the Quicken Loans executive team.

QuickenLoans Executive Team,

While I appreciated the call from your Corporate office yesterday to respond to my e-mail complaint of 1/8, I'm still very concerned about Quicken Loans' lending practices. If your company listens to the recording of my conversation with your representative, you'll confirm the following:

1) The representative told me that there was no way to find out what were the best rates offered without pulling my credit reports. Because I didn't want a needless credit inquiry on my credit report (which lowers my score) I asked him if there was a way to simply tell me what would be the best rate offered by Quicken Loans with someone with good credit. (Other mortgage companies I've shopped were able to do this - of course with the understanding that the rate may be sightly different once they ran the credit, if I decided to go forward). The representative said this was not possible because the computer generates the rates once the credit score is populated. Based on my experience and my point #2 below, I don't believe this. Needless to say, I now have a wasted credit inquiry on my credit report to receive a rate that I would not have chosen had I known it up-front. Which leads to the next point.

2) The representative quoted me an incorrect rate. For a 30 year fixed, he quoted me the 0 point rate and a rate of 4.375% with 1 point. (The next day when Quicken Loans Corporate checked in response to my complaint, that rate did not exist - the rate was in fact 4.375% with 2 points.) On the call with the representative, I entered the 1 point rate into an Excel spreadsheet and I read him back the calculated results of what the point would be and the resulting loan balance (which included the point). The representative agreed with my calculation. I also discussed with him the comparison of the 1 point cost to 0 point option as it relates to the No Cost Refinance option. Therefore, if he had incorrectly given me the wrong point information, he had multiple times during the conversation to realize his mistake. Also, I asked him to send me an e-mail with the rates he quoted me, and he did, however, he only included the 0 pt rate - not the 1 point rate. Therefore, because he didn't include this rate in his e-mail, this strengthens my conclusion that the Quicken Loans representative purposely quoted me a lower rate to get me to "commit, " and this commitment had to be in the form of the non-refundable $500 deposit. Which leads to the next point.

3) Both the representative and his supervisor told me that the $500 Good Faith Deposit was non-refundable under any circumstances. (When you listen to the phone recording, you'll hear the supervisor telling me this.) Of course this information is incorrect. So, had I acted on the incorrect rate information the representative gave me, and paid the $500 non-refundable fee, I would have been surprised when I eventually (this is the operative word) received the loan paperwork showing a 4.375% loan with 2 points - versus 1 pt. Once I would have seen this error, I would have, of course, asked to cancel the deal, and then I would have been informed that I would not be able to get my deposit back. This scenario seems to match other scenarios that have been reported on the Internet by other dissatisfied Quicken Laons customers. If Quicken Loans followed a process where the customer was able to receive and review a document containing the quoted rate plus all closing costs, many of your bad customer experiences would be eliminated. Which leads me to my last point.

4) I was not able to get properly documented loan and closing cost information before being asked to pay the non-refundable deposit. When I asked the representative to send me information on what he had communicated to me, he stated that he didn't want to spend time putting together information unless I was "committed" to the loan. (With commitment being paying the $500 deposit.) In fact, I was later informed by Quicken Loans that they were "passing on my business" due to me asking for additional information. This is counter to proper industry practices. Prospective borrowers should, per RESPA, receive a Good Faith Estimate (GFE) that details the loan and closing cost information before they commit to entering a loan. Yesterday, Quicken Loans Corporate stated that the Quicken Loans process does include sending a customer the GFE before asking for the deposit. However, in the "Seven Step Process" on the QuickenLoans website, there is absolutely no mention of the consumer receiving documentation of the loan information or closing costs before the application process starts. (Please see Attachment A at the end of this e-mail for my suggested changes to the Quicken Loans website and practice.) Therefore, if the official, documented process doesn't include this step, how are the front-line representatives expected to follow this process with customers? (Additionally, I saw a post on the Internet where a Quicken Loans employee complained that they had to prepare GFEs after hours. If this is the case, it appears then that representatives do not have the ability to send a customer a GFE while they are on the line with a customer for the first time?)

In sum, as you'll see from my points above, there are a litany of mistakes and erroneous practices uncovered in just one phone call with Quicken Loans. This could be indicative of poor training, or it could be a result of a corporate management style that emphasizes volume and revenue over accuracy and customer consideration. Regarding the latter, it was unscrupulous mortgage banking and lending practices that caused many of the financial problems this nation is currently facing, and sadly, it appears that companies in the mortgage industry remain more focused on their bottomline than ensuring that the same mistakes are not made again.

Read full review of Quicken Loans and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
H
H
Hope Smith
Lauderdale Lakes, US
Send a message
Mar 24, 2009 9:03 pm EDT

Thank you, You have kept me from making a huge mistake. Jason Thompson was so smooth on the phone assuring us that they were the # 1 company for F.H.A. loans and that they did not resale mortages, which I was amazed to discover with my present mortage company. Where do we turn to fine an honest mortage company today? Are they all so money hungry that they do not care whom they hurt? Or do they assume that John Q. Puplic is so stupid that he or she will not do any home work. I told him up front that I would, he promply responded that they had a few complaints as any company does but that they we strickly ligit.! He qouted a 5% mortage (FHA) rate, which he stated was the going rate of the housing market today. I've been told that it is a low as 3%. How did our Government allow this fraudulent tactics to exit and ruin our economy? They know who these people are and yet they are not brought up on criminal charges. They are as bad if not worst than the so called MOB. This is long sharking if it ever existed in any form of the worst kind. Taking advantage of people when the Country is already in a downward state, and they are claiming that they are representing the Government and assisting in getting us back in a better state! How do they sleep at night? And why dosen't someone stop them?

ComplaintsBoard
S
1:47 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was mislead about the price of closing...I should say LIED to. They STOLE 500.00 from me. I did not give them permission to take money from my credit card after being told that they only need the credit card on file to send any documents up to the underwriter. Cut and dry...lies from the company about EVERYTHING. Dont trust this company. IT IS FRAUD!!!...

Read full review of Quicken Loans
ComplaintsBoard
G
9:21 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans shady business practices

Be very careful if you're looking to refinance with Quicken Loans. I was connected to them through Lending Tree. I had obtained a quote which is supposed to be free. Next thing I know, they send me loan documents and harrass me every day with calls and

E-mails up to 6-7 times per day for almost 2 weeks, saying they want to lock my rate in, move forward with the loan and such. And then they bill me!

FOR WHAT? I had signed no papers and we had no agreements because the documents they wanted me to sign was "A LOT" different than what we had discussed on the phone. Also, don't give them your credit card info. They try to get your credit card info in advance so the process goes "quickly" forward after the inspection on the house is done, etc. But, you'll be "quickly" charged for services you didn't recieve.

Read full review of Quicken Loans and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
Johnatan
US
Send a message
Dec 17, 2008 12:33 pm EST

Be very careful if you're looking to refinance with Quicken Loans. I was connected to them through Lending Tree. I had obtained a quote which is supposed to be free. Next thing I know, they send me loan documents and harrass me every day with calls and

E-mails up to 6-7 times per day for almost 2 weeks, saying they want to lock my rate in, move forward with the loan and such. And then they bill me!

FOR WHAT? I had signed no papers and we had no agreements because the documents they wanted me to sign was "A LOT" different than what we had discussed on the phone. Also, don't give them your credit card info. They try to get your credit card info in advance so the process goes "quickly" forward after the inspection on the house is done, etc. But, you'll be "quickly" charged for services you didn't recieve.

ComplaintsBoard
D
4:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I wanted to refinance my home and closed a deal with Quicken Loan at 3 points and 6%. Next day Countrywide called me and proposed 2 points and 5.875% (1 point = $3000). With a deal like that, how could I pass it up? I already committed to Quicken but I figured that with savings that big, I would rather lose my $500 security deposit and save a lot more over...

Read full review of Quicken Loans and 6 comments
ComplaintsBoard
V
5:41 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans terrible experience

I seriously can't believe this company is still in business. They rip off their customers, make employees work like slaves, and kick all of the fraudulent activity under the rug. Dan, Jay, Bill, and every other executive for this company have cheated thousands of people and employees. Why aren't they in jail? If this ever gets the attention it deserves, and all of the fraudulent activity is uncovered, they will go to prison for a long time. It's truly amazing that they have dodged a bullet for this long. It wouldn't surprise me to hear someday that Dan paid off someone so he wouldn't go to jail... Probably the same way he didn't go to jail for operating a gambling ring in college. I wonder how he managed to buy the Cavaliers with his criminal gambling background?

Read full review of Quicken Loans and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Alameda realtor
Alameda, US
Send a message
May 14, 2009 10:06 pm EDT

I called Quicken Loans on behalf of a buyer who was told bythe lender to ask seller for credits towards closing costs.

Because the seller is a devout Muslim whose religion prohibits mortgages, loans and interest rates, I specifically asked Quicken Loans if there are going to be any discount or origination fees. He said no, and he even confimed it in an email.

By the time we were closing and we looked at the credits that they wanted to apply towards buyer's closing costs, Quicken Loans, to come up with 3 % in closing costs and to buy down the buyer's loan, charged 1% origination fees and .75% loan discount points (is there a difference?), as well as one full month's interest on the new loan.

The seller was horrified and refused to pay those specific fees. Had they itemized fees for other credits, the seller would have agreed. So I had to find a way to cover the expense for the discount/loan origination fees that th Quicken Loans lender said he would not charge!

LIAR!

ComplaintsBoard
F
4:12 pm EDT

Quicken Loans advance fees

My wife had filled out on line that we were looking to refinance and consolidate, which quicken loans responded to.in her conversation with gregg scott on 9/11/08 he had talked her into a loan, that did not fit our needs, and had her put an adavce fee down of $350.00 to secure the loan interest rate at that time. Now here in lies the problem. A: my wife used my credit card to do so, without my knowledge. B: at no time did scott gregg say this was non_refundable, something my wife would have come to me at that time for my input. C: papers were filled out by quicken loans on my behalf, without my consent d: after I became involved I talked to scott gregg and told him that I didn't feel the loan was in our best interest and notified by e-mail and voice mail. E: scott gregg left me to believe that I could get my monies back and referred me to nick in customer service, at which time nick told me I wasn't going to get my money back.
Now I am asking you, to do what you can to prevent this from happing to other people in the future, and am wondering if I have any other recourse.
Thanks for your time

Read full review of Quicken Loans and 6 comments
Hide full review
6 comments
Add a comment
J
J
Jim Christopher
Quincy, US
Send a message
Jun 08, 2011 4:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just got scammed for $500.00. Nick Cliff at Quicken Loans told me after reviewing all my numbers that I should qualify with no problems. My appraisal came in a little low but it was still a go. When the appraisal co. told Quicken that I heat my home with wood along with a propane monitor backup, they denied my loan because I use wood heat up here in the Sierra Nevada mountains. They took my $500. This is a crime.

H
H
Heather N. MC
Arlington, US
Send a message
Oct 06, 2010 9:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I spoke with a Johnathan Smart at Quicken Monday 10/04/10, He told me to lock in the rate I needed to feel out the application. Tuesday I decided to research other companies. In doing so I found another company I wanted to go with. I called Jonathan and told him we were going with another company that wasn't making us pay $9, 200 in closing cost to buy down the rate. Johnathan informed me that we were on the hook for the $500.00 because I signed the paperwork. Is this legal. They didn't do a thing it hadn't even been 24 hours.

Johnathan's cell number is [protected]
Feel free to call him ha ha

The gentleman from the company we decided to work with, said this is an illegal practice. It violates RESPA laws. He said even if I signed the paperwork it is still illegal to withhold our $500 because no service was provided.

FHA, needs to revoke their rights to do business. but you know they pay off alot of politians both Dem and Repug to keep them looking the other way.

My Prayer is that the people who work for Quicken Choke on the money they steal from people.

O
O
Otter
Lincoln, US
Send a message
Jul 26, 2010 3:52 pm EDT

Just got scammed in the past week. Was in a financial disaster before, now it's even worse. Thank you to Quicken and our fabulous government programs designed to help homeowners facing foreclosure !

P
P
pasaro
Blooingdale, US
Send a message
Feb 19, 2009 1:49 pm EST

absolutely Nick Castle and Quicken Loans is screwing me out of 321.62 that they owe me. I am all up for a class action lawsuit against this company especially that little weasel mr castle.

T
T
tsmith464
US
Send a message
Feb 03, 2009 5:53 pm EST

I have an identical experience...anyone want to tackle a class action suit or go to the news outlets to expose these guys fro the rip off artists that they are?

S
S
Susan Hahn
Send a message
Oct 15, 2008 3:36 pm EDT

I have just gotten off the phone with Nicholas Castle from the customer complaint department. He informed me that I would not be getting my full $750.00 deposit back from Quicken Loans. There was you see no way to prove my claim that Brad Schiffin assured me that the money would be refunded to me if the loan didn’t go thru. I feel that every one in the company continued to course me into going thru with this loan. Not until I spoke with Heather did she inform me that only some of the money would be returned. I’m still out $375.55 which I can’t afford. The whole point in approaching Lending Tree and then with Quicken loans was to get some relief with my financial commitments. You’re company has now added to my burden.

My loan was denied because the appraiser under valued my home. One house in my neighborhood was flipped. All the other houses listed on his appraisal were for $240, 000.00 or more. No one would dispute this for me at Quicken and now there are houses listed in my neighborhood for much more than their appraisal of my house and the houses are not comparable in size.

My surprise came when after speaking with Nicholas I Googled complaints about Quicken Loans…..to my amazement (not really) there were more than 5 websites I could have visited and each one had letters written from more than 10 people. The complaints were all very similar to mine all the letter writers were told the same thing while they were pushed to provide a credit card so the application fee could be charged. THE MONIES WOULD BE REFUNED IF THE LOAN DIDN’T GO THRU.

The money I’m asking to be refunded is a small amount compared to the money Quicken Loans makes from lying and cheating people. Buyer beware should be posted on their web site. I was not willing to do anything risky with my credit or my home and Brad said he understood that and that going with Quicken would be safe. I must say it is safe for them but not the people who trust enough to believe what is told to them just to close a deal.

ComplaintsBoard
V
2:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans fraud and scam

I am a current employee at Quicken Loans. Just to give you a quick background, I was born and raised in Arizona and have spent most of my life in sales, mostly automotive. I have been at Quicken Loans for just over a year and can honestly say its the worst job I have ever had. I can honestly say that this is a company that is owned, ran, and managed by crooks. Before I get to our illegal daily practices and crooked ownership, I want to start with some of the common practices of the 2 managers that run the call center that I work at in Arizona. Their names are TIM BIRKMEIER and MATT STOFFER. Just to start, these are 2 of the most fowl mouthed managers that I have ever worked for in my entire life. Whether its comments derogatory towards woman or racists jokes aimed towards his panics and african-american clients, there actions and speech are appalling.

I can't speak for all of the Quicken Loan call centers, but I do know what goes on in this Arizona sweat shop. TIM and MATT work their 150+ loan officers at our site about 60-75 hours per week, and the company does NOT pay overtime, but that labor is mandatory to keep your job. I have copies of schedules that show 10-12 days, 6 days a week. Although they do have the Fair Labor Act poster hung in 3 different spots at the site, I think someone has forgotten to read them thoroughly. But its not as if they hide it, MATT and TIM are quite open about the fact that they want you at work from 8-8 and to work through your lunch hour.

Not only does TIM and MATT screw their employees, but we are also trained to screw our customers. BEWARE, if you are a customer or soon to be a customer of Quicken Loans, please double think your decision. I will be the first to admit that I don't have alot of mortgage experience, but what we are trained to do, I know is wrong. Besides our base salary that we are paid, we are also paid on premium of the loans we sell, (which is how high we can jack up the customers rate, how much extra money in points we can charge them as well, and if we can convince them to take an adjustable mortgage instead of a fixed). So the higher the rate and fees we give the customer, the more we get paid. How are we trained to do that you ask? TIM and MATT put it by saying 'find the low-level clients that you can make your money off of'. They have never said it in whole site meetings, but in smaller team meetings I have heard both MATT and TIM say things like, 'If your dealing with a redneck from the country or a '*bleep*' from the city, you need to make sure their rates and fees are much higher, thats where you make your money. But if its an educated, rich '*bleep*' from the suburbs, we may not be able to make as much money off the loan. (The two bleeps were racial slurs often used at the office at Quicken Loans). Isn't that why the mortgage industry is so screwed up? How can 100 different people with the same loan, same assets, and same credit score, be given 100 different rates and fee structures. Also, on the loans that we do give the borrowers much higher fees and rates and adjustable, MATT and TIM make sure that we don't fill in the race/ethnicity section at the end of the application, so it doesn't look like we are over charging or screwing one race or class of people vs another. Which in fact is exactly what we are trained to do.

Also, Quicken Loans makes money off of what we call our 'Good Faith Deposit'. It is a non-refundable $500 charge to your credit card that is used to make sure the client is serious about doing business. This is a complete scam. We are trained, even if their is no loan that we can do, the customer doesn't own a house, or they call us up for a loan we don't provide, we take $500, period. Thats where most of the money and profit of the company comes from. I stopped taking deposits shortly after I knew what I was doing, but then was quickly reprimanded by TIM and MATT, and my job shortly threatened thereafter if I didn't continue the deposit process. We are trained to lie and promise customers anything to earn there business. We are told to tell the customers that we will do a free loan for them next time they use us, even thought we may be charging them $10, 000 to do the loan now. Plus another $10, 000 to do the loan the second time, because we can't do free loans. It's all a flat out lie, and a flat out scam!

But despite all this, Quicken Loans was voted the number 2 place to work by Fortune Magazine, in all of the USA... how? I have to call CNN, which I believe owns Fortune Magazina and find out. Maybe its because its owned by Dan Gilbert, and his Michagen State cronies. This is a man that was arrested for illegal gambling and stealing peoples money, but yet he owns the 15th biggest mortgage company in the USA... Go Figure. Maybe its because the entire upper management of the company consists of Michigen State alumni, and old college buddies. Maybe its because they will only hire employees that this would be their first job, and have had no previous employment. It's easier to run a sweat shop when your just out of high school and or college and don't know any better. For all these people know, 75 hours is normal to them.

And last but not least, you probably guessed it. How many jobs do you think TIM and MATT had before joining Quicken Loans? You guessed it, a combined total of NONE. Oh well, next time I hear one of them get of the phone, I always picture them saying 'Would you like fries with that mortgage'?

Read full review of Quicken Loans and 41 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
41 comments
Add a comment
B
B
Bridget Kaskeski
US
Send a message
May 09, 2021 11:18 am EDT

Refinancing has been going on for months and now they claim I need to up my flood insurance. My basement does not flood but the city of Dedham Ma insist I pay for flood insurance. Now what does quicken loans have to do with this? I am bringing all of my paperwork to my insurance agent whom I trust implicitly. They would not stop texting me about this. I am not happy with Quicken Loans.

J
J
Joseph'st
US
Send a message
May 26, 2020 8:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Thank you for your comments. I live in Montclair, NJ, and I was thinking of switching to Quickenloans. Now I know what to do. Erase all their emails and their nonsense.
thank you for being upfront about this.
Joseph Trad

L
L
Lar Jam
US
Send a message
May 15, 2020 9:22 am EDT

The Call Center Employees all sound like gang banger salesmen not mortgage proffesionals. They tell you everything you want to hear upfront then when it comes to sign after wasting 30 days of your time, the numbers change and qualifications change so we had to raise the rate and fees. Crooked and Dishonest. Walk away now before you sign you have been warned.

L
L
Lance Tlustos
US
Send a message
Jan 21, 2020 4:09 pm EST

I applied for a loan with these guys. I paid cash for my home and had no mortgage. I inquired on the internet and filled out a few applications for a line of credit. Not even a minute later after I submitted the application, a loan officer called. He spoke like a used car salesman and assured me I am pre approved for the loan. The interest rate he promised was very good, my income to debt ratio was were it needed to be etc. I paid the $500 for the appraisal, credit check and something else. Again, I did this based on what this "Mortgage Expert" was telling me. Home appraisal took place not issues. Three days later I received a phone call and was informed that I don't qualify for this loan, I haven't been in the house long enough etc. This company is not only unprofessional to say the least but what scam artists. DO NOT TAKE THE PHONE CALL HANG UP IMMEDIATLY AND WHATEVER YOU DO, DO NOT GIVE THEM YOUR HARD EARNED MONEY.

N
N
Naive No Longer
US
Send a message
Oct 18, 2019 4:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I, too, was taken in by their fake intent to refinance my home. They approached me via email; several different individuals promising they could lower my monthly payment even by adding the remaining balance on my car loan. I consider myself intelligent but did they ever take me. As others have stated, $500 was the magic number. I was led to believe it was for an appraisal and they needed a credit card number. I foolishly gave the number even though my alarm was going off. The appraiser did come out and a few days later, I was notified that it came in too low. QL needed it to be at least $210, 000. That is $33, 000 over the appraisal. I know my property; the value, market, equity, original value, and I know my credit rating. In the 800's. I know my home cannot meet that amount but no one could explain (or tried to) where that figure came from. I was denied and out $500 for a "deposit on the loan"; a loan that I was denied. Watch out for these unscrupulous predators! Oh yes, Detroit was mentioned several times and their "professional mortgage lenders" all love living there!

E
E
ENB
US
Send a message
Feb 27, 2019 4:12 pm EST

I was looking for information about mortgages, and one of the websites I read was theirs. while I was still reading it, my phone rang, and it was a guy from detroit, with accent to match, pushing for loan information. they evidently trap your number somehow, and once they have it, the calls do not stop. if you answer, they are hyper-aggressive. I cannot believe that this company has all the national radio advertising it does... and sounds so middle-american. it isn't. I have blocked half a dozen different numbers of theirs... but they must have quite the boiler-room operation.

M
M
Micheal Corbett
US
Send a message
Sep 13, 2018 8:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also have been scammed by them. When this goes to a class action law suit. I want to join in.

R
R
Roy S. Miele
US
Send a message
Mar 30, 2018 12:25 pm EDT

I have just gotten off the phone with a Quicken Loans representative and was told tha my $500 deposit on my credit would be returned in eight days minus the $26 charge for credit check. The woman was so sweet to me during the process and never asked what my financial situation was concerning outlay of monthly expenses. Because my credit score was so high they assured me it would be no problem. This woman would call me on Sunday night to see if everything was ok and also during the week. Now that the loan didn't go thru because my monthly debt to income is high no one will talk to me. I just got a response and they said I would get a credit, the woman who I felt was like a good friend was just a ploy and has never returned any of my calls. I decided to use my VA loan approval but it wont be with Quicken Loans.

R
R
Reviewer91394
Send a message
Jan 27, 2016 6:14 am EST

These people under estimated my escrow requirement, the sum $2000 plus a monthly increase to my payment of $230. They are refusing to now waive my escrows however they are willing to refinance my mortgage to reduce my payments. Funny how the consumer always ends up losing. Be careful with Quicken, do you home work and you will find they are not forthcoming and practice unethical tactics.

C
C
chucky
US
Send a message
Dec 21, 2011 6:35 pm EST

was told i would not be charged any fees if i was not happy.yet they took out money for a appriasal and credit check, which i did not wantdo.

return my money

ComplaintsBoard
V
6:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans stay away

They tell you your 350 is allowed to be refunded in full but keep it. I was approved I had given then a signed purchase agreement with no seller concessions. but when it came time to close they wanted 3300 more to close they told me to talk to realtor 10 days after original loan was to close and told me to have the house marked up 5000 more and I could close. Stay away unless you want to jump through fire hoops. I will recommend or tell anyone to use quicken loans because they gave realtor an loan approval letter stating my loan was as good as gold now I’m out 350. They don’t answer calls or return phone calls and keep you at stage 3.

Read full review of Quicken Loans and 4 comments
Update by Valerie
Jul 07, 2008 5:14 am EDT

Beware of Quicken Loans, They promise things that they will turn on in a fraction of a second. I recently tried to check out their offer on the net. And was meant with very unprofessional attitudes as well as great misrepresentation. I was told as well as promised that I had to personally sign a statement and fax it to them before they could credit my credit card account. Not true.

Within an hour of talking to then on the phone and online, I cancelled my activity and interest with them via e-mail. I was told to do this by my credit card company. They also told me that they would not let these charges incur to my account. Wrong! In two days they hit my account and at the end of the month I saw the charges there I went off. I call my company and had to start some sort of ### complaint form so they could investigate the matter.

Quicken is after your money. First and upfront. No questions asked. This is what they do.

Do not fall for this BS as several others have. They will team coax you on the phone to sway you to be confident in their sincerity. Forget it run while you can.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
P
P
P Leong
Oak Park, US
Send a message
Feb 21, 2011 9:17 pm EST

I recently contacted Quicken Loans for a refinance on my current mortgage. I figured they were a reputable company simply because of the amount of advertising they do. After hearing what they could offer me, I agreed to pay the $400 upfront appraisal fee. Originally, Quicken had told me that the interest rate would be locked when I gave them the $400 deposit. Towards the end of drawn out and delayed process, I learned that the rate had gone up .375%. This is when i started doing research to see if others had similiar experiences. I read all of the negative reviews from this website, many of which having to do with my exact situation. At this point, i attempted to get the $400 deposit fee refunded. When it became clear that I would NOT be refunded this money, I started to look elsewhere.

I then obtained a new mortgage lender on a recommendation from a previous complaint that someone had written regarding Quicken Loans. The company is First Integrity out of Costa Mesa California. Their website is www.firstintegrity.us. I could not be happier with my decision. First Integrity kept their word, was in contact with me in every phase of the loan transaction, promptly returned my emails and phone calls, did not charge any upfront fees, gave me accurate upfront quotes, and reimbursed all of my closing costs as promised. My loan representative was Sam Pabuwal, phone number [protected].

Please do not use Quicken Loans for any reason. If you need more proof, read all of the negative reviews about them on this website.

D
D
Dwight
US
Send a message
Jun 15, 2011 3:02 pm EDT

After you send them an initial $500 they never finish your investigation or application.they will always need something else faxed to them. It will eventually cost around $800 to do business with them and then a whopping $5000 closing cost. Stay away from them.

C
C
Client Relations Team
US
Send a message
May 06, 2009 2:14 pm EDT

This message is from the Quicken Loans Client Relations Team. We have tried to identify the author of this review in order to contact you about the concerns. Unfortunately, we are not able to match your information in our database by the details listed in your comment. We would like an opportunity to speak with you about your concerns with the Mortgage Banker. If you would, please contact us at [protected], or via email at help@quickenloans.com, so we can discuss your situation. It is important for us to listen to our clients and provide excellent customer service as 94% of our clients say they would refer us to friends and family. We look forward to hearing from you.

E
E
ETPORSCHE
US
Send a message
Feb 24, 2009 4:38 pm EST

Thank you all guys for this important information.
Recently I got a call from Quicken Chris Wisinski and the scenario was absolutely identical to what you all wrote here. He was so persistant calling me everyday and forcing me to work with them so I decided to search info about them over the internet. And I've found a lot of complaints here and there.
Then I asked Quicken do not call me anymore and claimed their phone # with Do Not Call Registry, but it didn't stop them to call me every week. Also, since I gave quicken my work email to send me their offer I receive tons of spam emails everyday! My work email was absolutely clean for almost 2 years before I made mistake giving it to those ###. Please, beware! Never give them your email, never.

ComplaintsBoard
J
2:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had begun the mortgage process with Quicken Loans in May of 2008. After I had begun the application process my credit card was charged $500 without my consent. When I called Quicken Loans about this they mentioned that it was simply a deposit and that it would be applied to the closing costs of the home. This sounded legitimate so I allowed them to...

Read full review of Quicken Loans and 3 comments
ComplaintsBoard
M
3:19 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was approached by Quicken to "consolidate because there are some great loan options available to me" I was going to consolidate a home mortgage and a 2nd mortgage to save money each month and to avoid a 15 year ballooning of the 2nd mortgage-who wouldn't? All it would cost me was a 500.00 appraisal fee that would be "fully refunded" at closing. Well, my...

Read full review of Quicken Loans
ComplaintsBoard
V
9:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans working for them is a joke

I am an employee of quicken loans and let me tell you, all the people reading this across the country, some things that you need to know. First and foremost, quicken loans fees are much higher than any other lender. Why? Because the company wants to make money, period. they tell us employees to tell the clients some ### about "you’re paying for first class service, we are the best, blah blah blah" when it comes down to it, they just work us likes dogs there and then have "training " to try to 'sell' the client and get the deal. Its a shady company.

Read full review of Quicken Loans and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
Jill
Send a message
Aug 27, 2008 8:38 pm EDT

Warren is an excellent loan representative, and this allegation is totally false. The woman actually admitted to Warren that this was false and said that she would post a retraction! Where is it? That's terrible that someone is able to post something like this that is a lie, and is affecting Warren's reputation, which is pristine.

J
J
JoAnna
Send a message
Jul 30, 2008 11:53 am EDT

Do you know a warren coleman? He was my rep and suckered me into signing...then want to take $500.000 from me for backing out of the deal. I am going through my husband and father, both, dying of Cancer and he knew it. Then he intensified the pressure to secure the sale. what a joke.

ComplaintsBoard
V
12:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans harassment

Do not use this company. We were only trying to find out rates and cost, when we found out what their rates were we decided not to use them (too high). We told the sales person that we were not interested and he has proceeded to call us everyday 2-3 times a day. Quicken Loan has made 21 calls in 10 days to our phone. We have caller id and we know it is him so we do not answer. We have since filed a complaint on the "Do Not Call Registry". Hopefully they will find this company and they will stop the calls.

Read full review of Quicken Loans and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
mark
Send a message
Aug 19, 2008 6:16 am EDT

I have the exact same experience-these people (I use that term loosely) are RELENTLESS, have been told not to call, and yet call 2/3/even 4 times a day-thank God for caller ID, I ignore their calls, but have made a promise to myself to always tell others about my experience with them. My next posts will be to the attorney general of my state, and to the Better Business Bureau, plus the 'Do Not Call" registry.

ComplaintsBoard
V
2:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have worked at Quicken Loans for a number of years. This is the absolute worst company I have worked for in my entire career. The joke amongst the present staff is 'How the hell does Quicken obtain the standards they tout as being the 'Best Place to Work For?' This is a total lie and obviously due to the fact that they must be canvassing their new hire...

Read full review of Quicken Loans and 4 comments

Quicken Loans Reviews 0

Looks like Quicken Loans has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Quicken Loans, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Quicken Loans

Screenshot Quicken Loans
Quicken Loans is a leading online mortgage lender that has been providing home loans to customers for over 35 years. The company is headquartered in Detroit, Michigan, and has become one of the largest mortgage lenders in the United States.

Quicken Loans offers a wide range of mortgage products, including conventional loans, FHA loans, VA loans, jumbo loans, and adjustable-rate mortgages. The company also offers refinancing options for customers who want to lower their monthly mortgage payments or take advantage of lower interest rates.

One of the key features of Quicken Loans is its online platform, which allows customers to apply for a mortgage and track the progress of their application from start to finish. The platform is user-friendly and provides customers with access to a team of mortgage experts who can answer any questions they may have.

Quicken Loans is known for its exceptional customer service, and the company has won numerous awards for its commitment to customer satisfaction. The company's mortgage experts are highly trained and knowledgeable, and they work closely with customers to ensure that they find the right mortgage product for their needs.

In addition to its mortgage products, Quicken Loans also offers a range of other financial services, including personal loans, auto loans, and home equity loans. The company is committed to helping customers achieve their financial goals and offers a range of tools and resources to help them manage their finances more effectively.

Overall, Quicken Loans is a trusted and reliable mortgage lender that has helped millions of customers achieve their dream of homeownership. With its innovative online platform, exceptional customer service, and wide range of mortgage products, Quicken Loans is a top choice for anyone looking to buy or refinance a home.
How to file a complaint about Quicken Loans?

Here is the guide on how to file a complaint or review about Quicken Loans on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Quicken Loans in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Quicken Loans. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Quicken Loans on ComplaintsBoard.com.

Overview of Quicken Loans complaint handling

Quicken Loans reviews first appeared on Complaints Board on Mar 1, 2007. The latest review Mixed Experiences with Quicken Loans was posted on May 17, 2024. The latest complaint warning: do not be fooled!!! was resolved on Apr 24, 2015. Quicken Loans has an average consumer rating of 2 stars from 1169 reviews. Quicken Loans has resolved 87 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.5
20100 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Quicken Loans Contacts

  2. Quicken Loans phone numbers
    +1 (800) 251-9080
    +1 (800) 251-9080
    Click up if you have successfully reached Quicken Loans by calling +1 (800) 251-9080 phone number 0 0 users reported that they have successfully reached Quicken Loans by calling +1 (800) 251-9080 phone number Click down if you have unsuccessfully reached Quicken Loans by calling +1 (800) 251-9080 phone number 0 0 users reported that they have UNsuccessfully reached Quicken Loans by calling +1 (800) 251-9080 phone number
    Customer Service
    +1 (800) 718-8233
    +1 (800) 718-8233
    Click up if you have successfully reached Quicken Loans by calling +1 (800) 718-8233 phone number 0 0 users reported that they have successfully reached Quicken Loans by calling +1 (800) 718-8233 phone number Click down if you have unsuccessfully reached Quicken Loans by calling +1 (800) 718-8233 phone number 0 0 users reported that they have UNsuccessfully reached Quicken Loans by calling +1 (800) 718-8233 phone number
    Spanish Language
    +1 (888) 855-1822
    +1 (888) 855-1822
    Click up if you have successfully reached Quicken Loans by calling +1 (888) 855-1822 phone number 0 0 users reported that they have successfully reached Quicken Loans by calling +1 (888) 855-1822 phone number Click down if you have unsuccessfully reached Quicken Loans by calling +1 (888) 855-1822 phone number 0 0 users reported that they have UNsuccessfully reached Quicken Loans by calling +1 (888) 855-1822 phone number
    International
    +1 (800) 863-4332
    +1 (800) 863-4332
    Click up if you have successfully reached Quicken Loans by calling +1 (800) 863-4332 phone number 0 0 users reported that they have successfully reached Quicken Loans by calling +1 (800) 863-4332 phone number Click down if you have unsuccessfully reached Quicken Loans by calling +1 (800) 863-4332 phone number 0 0 users reported that they have UNsuccessfully reached Quicken Loans by calling +1 (800) 863-4332 phone number
    Loan Enquiries
    +1 (800) 508-0944
    +1 (800) 508-0944
    Click up if you have successfully reached Quicken Loans by calling +1 (800) 508-0944 phone number 0 0 users reported that they have successfully reached Quicken Loans by calling +1 (800) 508-0944 phone number Click down if you have unsuccessfully reached Quicken Loans by calling +1 (800) 508-0944 phone number 0 0 users reported that they have UNsuccessfully reached Quicken Loans by calling +1 (800) 508-0944 phone number
    Payments By Phone
    +1 (313) 373-0474
    +1 (313) 373-0474
    Click up if you have successfully reached Quicken Loans by calling +1 (313) 373-0474 phone number 0 0 users reported that they have successfully reached Quicken Loans by calling +1 (313) 373-0474 phone number Click down if you have unsuccessfully reached Quicken Loans by calling +1 (313) 373-0474 phone number 0 0 users reported that they have UNsuccessfully reached Quicken Loans by calling +1 (313) 373-0474 phone number
    President Director
    +1 (313) 373-1541
    +1 (313) 373-1541
    Click up if you have successfully reached Quicken Loans by calling +1 (313) 373-1541 phone number 0 0 users reported that they have successfully reached Quicken Loans by calling +1 (313) 373-1541 phone number Click down if you have unsuccessfully reached Quicken Loans by calling +1 (313) 373-1541 phone number 0 0 users reported that they have UNsuccessfully reached Quicken Loans by calling +1 (313) 373-1541 phone number
    Service Expert
    +1 (800) 226-6308
    +1 (800) 226-6308
    Click up if you have successfully reached Quicken Loans by calling +1 (800) 226-6308 phone number 0 0 users reported that they have successfully reached Quicken Loans by calling +1 (800) 226-6308 phone number Click down if you have unsuccessfully reached Quicken Loans by calling +1 (800) 226-6308 phone number 0 0 users reported that they have UNsuccessfully reached Quicken Loans by calling +1 (800) 226-6308 phone number
    Senior Mortgage Banker
    +1 (313) 373-1154
    +1 (313) 373-1154
    Click up if you have successfully reached Quicken Loans by calling +1 (313) 373-1154 phone number 0 0 users reported that they have successfully reached Quicken Loans by calling +1 (313) 373-1154 phone number Click down if you have unsuccessfully reached Quicken Loans by calling +1 (313) 373-1154 phone number 0 0 users reported that they have UNsuccessfully reached Quicken Loans by calling +1 (313) 373-1154 phone number
    Account Manager
    More phone numbers
  3. Quicken Loans emails
  4. Quicken Loans address
    1050 Woodward Avenue, Detroit, Michigan, 48226-1906, United States
  5. Quicken Loans social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Quicken Loans contacts
Quicken Loans Category
Quicken Loans is ranked 12 among 263 companies in the Financing and Loans category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.