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Qatar Airways Customer Service Phone, Email, Contacts

Qatar Airways
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1.2 745 Reviews

Qatar Airways Complaints Summary

46 Resolved
693 Unresolved
Our verdict: If considering services from Qatar Airways with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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C
10:16 am EDT

Qatar Airways overcharging, poor customer service employee, false information given to gain money for higher priced ticket

for the first time ever, we decided to book a flight with Qatar, usually i would book via a third party such as expedia, however, even though their prices were cheaper, i decided to book directly with Qatar as i feel if you need support, this is the better option . i booked my return flights to Bali, my partner, who will be on business in Arizona would join me in Bali 2 days later so we can surprise my Brother for his 60th Birthday all the more special as he sadly has Cancer. which i lost my young aged partner to 4 years ago. i then went to book my partners return (only) flight, 5 times i tried and everytime the Qatar website crashed, so the next day (yesterday) i decided to call directly for help . i connected to Kevin, his manner was, shall we say, quiet, i found him quite hard work, almost like to help me was too much trouble, im a happy outgoing chatty person but none of my upbeat personality was going to soften things here. Kevin gave me a one way price which was higher than online, a lot higher, which i said was too much really and would try again online, he told me to hold, came back and said ok, ill do it for the price online, fair enough, i said thank you, he then said - but you have to pay a 3% debit card fee! i then said again, no thank you as online this isnt so, again he went away, coming back with - ok ill waiver that, again i thanked him, but he then says, you have to pay a 25GBP admin fee! yes, you guessed it, i said no thank you, ill go back online, guess what? that was waivered too. so - i think im getting the same price as online, except when i get my bank statement, i can see Qatar 590e and ´cheap travel London´68e! i spend all day calling everyone i can think of in my browser history to see what im charged 68e for, i call London Travel, who say its not them. i email them the bank statement. then i have a call from Kevin, who mumbles that he told me there would be two transactions (he never told me 68e would be to a random cheap travel shop in London!) he tells me many times, talking over me " i TOLD you this" furthermore, when i questioned the 100e more that i had paid he again told me he had TOLD me this, well i said ill have to take your word as i dont remember that at all, he replies " i have all this recorded!" i said if id known it was quoted on UK money, i would not have booked as id paid just over 700e RETURN, he didnt seem to care about that.
we have paid nearly that for one way! online the price was 555e, but because it constantly crashed i had to call! lets say he was right on all matters, his customer care skills are appauling, leading me/us to never use qatar again, the constant changing of prices to suit is shambolic, i do not trust this company one bit, this has truly cost us financially, so much so we have had to reduce our hotel stay to an inferior Hotel. i certainly want to know who and why the ´cheap travel company London´have 68e of my well earned money. when i am living in Spain and using a Spanish card, one would assume the price is in euros when quoted too
booking ref FYI QY4SZX and T6YRJN Christine Shenton Virgil Brewster

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12:10 am EDT

Qatar Airways cigarettes bought on inflight duty free

Dear Sir /Madam

I was advised that I can buy as much as possible cigarettes. So I bought 2 cartons of Marlborough which was sold by Stuardess named Inoni staff no 29563. When I arrived in Melbourne on qr 903 flight they were confiscated. The Australian law is only 20 cigarettes per person. I request a refund of 44 Euros /cash receipt no 145203, Receipt was Emailed. Please advise you're staff.

Kinde Regards

Zoran Nelkoski

Email [protected]@tpg.com. au

Mob: + 61 [protected]

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9:03 pm EDT

Qatar Airways quality of your product

Today my wife and I flew from Narita to Doha we were expecting a great experience (flying domestic) firstly our seat we booked were changed my seat 31 E had a big black metal box's in the leg space forcing me to hav one leg in the aisle which people kept hitting and I had to keep moving so no sleep no stretching out, dinner was fish which was only warm at the best and mixed up with everything else I thought seeing you won the best airline award it would be at least a good hot me,
No sparkling wine, no bourbon for the first 3 hours my movie, TV unit did not work a crew member eventually go a fork and was able to release the controller then it had to be reset unfortunately you had to press the buttons 3 or 4 times to get it to change I gave up in the end.

When breakfast came they had run out of choices and only had the egg dish my wife is Japanese and hoping to have the Japanese choice the croissant was completely flattened the fruit compote was warm the yogurt was not cold, we hopped of feeling let down and disappointed, sadly we fly on to Istanbul with you guys and the back to Japan we could of flown Turkish airways but thought you (Qatar) would of been much better.

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Lora Zanios
, US
Aug 14, 2018 7:29 pm EDT

Product has a number of bumps, built in cracks, I submitted only two of the prices, when I purchased I didn't think I would have an issue with the product therefore I didn't save my receipt .I purchased at Kohl's

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10:02 am EDT

Qatar Airways cancellation of tickets due to medical condition

Ref: # 1887139

Tickets numbers: 157-[protected]&157-[protected]&157-[protected]

MNR BC Smit, underwent a major Lung Procedure, and we couldn't
travel as booked (Medical Condition)!

I did cancel the booking on the 11/06/2018 and asked for refund,
because of his Medical Conditions, a did send Doctors letter, stated
that we can't travel because of his Medical Conditions.,

I would appreciate if Qatar can pay back my money in full.

Thanks
Amadia Smit
Tel: +27 [protected]

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A
3:24 am EDT

Qatar Airways verification & justification needed of your so called no 1 service!

Dear Sir.
I have booked flight for my parents from MTN to MAN. My booking reference no was JNMQHO and name was Muhammad Yahya on Saturday 23, June 2018. First on spot I got to know that my Debit card got only limit of 1.5 lac Rs. The other way to submit money is your UBL account which was given on your official website. The most amazing thing was only account number was given but no branch code was given. Then next thing was your official contact no in Pakistan which was [protected]. I heard from that number that only official hours are limited to contact. Then what was the purpose to give account no without branch code and no contact number. Have your flights been cancelled on Saturdays and Sundays?. I was totally disappointed in these two days only reason left was my parents because they have to travel in a week. Then I have to book flight again and reference is MCLNK7. But now I have to give extra 8000 PKR just for the reason of your negligence and pathetic behaviour towards passenger. I really need to know what was the standard of declaring you NO 1 in the world and if you really think so then kindly Justification needen in a very appropriate way.
I have provided you with maximum info
For more verification
Email [protected]@gmail.com
TEL [protected]

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12:48 am EDT

Qatar Airways giosmh - delayed flight

Hi TravelPartner,

We are writing in behalf of the passenger Anjana Pratapa. Due to a delayed flight, she missed the flight segment from PHL to DOH which result her to book a hotel to stay. She would like to asked for a refund of the expenses she incurred.
Please be advised that this was due to an airline scheduled change. Please see attached document for the receipt.

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5:38 pm EDT

Qatar Airways birmingham to doha flight - connection flight

First flight delayed therefore leaving 40 minutes transfer to connecting flight in Doha from gates E to A10!
No advice from onboard staff about flight connections, no help from ALL ground staff- passed on to next person each time! Qatar Airways desk representative laughed and told us to go fast to the gate otherwise we would miss it! No help to phone ahead or indeed help us get there quicker!
We had actually planned to pay for an upgrade when we arrived in Doha so happy we didn't waste anymore money on this airline who clearly does not look after customers once they have booked! Disgusted and will NEVER use again!

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12:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Qatar Airways my travelling history not added to my account

Dear sir/Madam,

I have been traveling through Qatar airways since 2015 and have traveled to USA for four times. I was promised in last Feb trip in the plane that my previous trips and current ones will be added by the airline itself. I did not bother about the Feb 2018 trip and did not add that to my account. My complaint is that when a promise was made then why airline did not add my trips. I understand that normally trips are added to account by the members themselves but when a promise is made then all previous and current trips should have been added.

Best regards,

Yaser Masood
Membership no [protected]

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1:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Qatar Airways service during the flight qr 831 from bangkok to doha departure time 09.05 morning 11 june 2018..

Mr. Ivan Holecka gold member client of Qatar airway wold like to inform you some problems during the flight. We would like to give complaint for some issues.

1.The ground staff had not informed us earlier about the opposite side seat that she gave to us, usually this was an unusual side seat that we supposed to be informed earlier.
2. The crew on the aircarft had not supplied good enough service for me which i supposed to usually got, not asking for water, drink, towel and anything, only come to ask me 2 hours after the flight take off, ,

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12:27 am EDT

Qatar Airways faulty airplane television

Hi,
I'm on the QR003 flight from Doha to London. My seat number is 25E. The button to release the tv is missing, making my seat with no access to entertainment. I am disappointed in the lack of inspection on this plane. The stewards were unaware of the fault. I feel like some sort of compensation is in order as I did not receive the full service I paid for.

Best,
[removed]

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10:58 am EDT

Qatar Airways giving us la ram instead of qatarairways

Dear Sir/ Madam

My name is ghizlane idrissi and i am a moroccan national. Well i travel everytime with qatar airways either to india or from oman to morocco.
I have noticed lately that whenwver we are going morocco we are getting la ram instead of qatar airways. And we are so disappointed with this.

La ram service is so bad ..you call the stuff they come only after 30 min or they will forget your order or what yoi asked for.. no good entertainment nothing. If we want to travel with la ram we could have gone directly to thier website and booked there . But we want to travel with qatar airways..

All my friends are complaining about this not just me we don't want to travel with la ram ..i hope my next trip i don't get it or else we would be forced to start booking at other gulf airlines ...

Kindly think about it.

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5:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Qatar Airways damaged bag

Hi Dear

CRM:001400017452 - Damaged Bag
I hope you are well. I had some problem last year trip with Qatar airways and was very bad and boring. My baggage broken when I travel from Sydney to Tehran and cancelled my direct fly from Tehran to Sydney.
I send last year several emails to Qatar airline related to Damaged Bag, after while Qatar line send one email and referred my case to Kourosh Momeni in Tehran, I received one email from him and I reply his email with documents, he but didn't answer me yet? I don't know why he is not responsible person?
Please inform me what are you doing? I am waiting very long time.
For more information you can find conversation with emails sent before with CRM:001400017452
I sent documents below to Kourosh Momeni.
My number is +[protected].

Regards
Mehran

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7:25 am EDT

Qatar Airways baggage charges

Full name : Rena Alieva

Qatar Airways booking reference:U66YSO

Flight Number : 961

Ticket Number : 157-[protected]-15

Date Of travel : 10th May 2018

I was fooled and charged massive amount of 250 dollars for luggage overweight of 5 kgs which was not the case. the qatar staff checked the weight and it was not more than 3kgs (I aslo suspect this bcoz I checked my luggage weight at hotel and airport and it was a bit above 30 but less than 31). I asked them that I will adjust the luggage and make it below 30 and they told me to hurry up and were very rude and didnt even give me a chance to take out some fruits which weigh like 2-3 kgs. Moreover I was made to pay 250 dollars for this. I was told there is a fixed fee of 250 dollars for anything over 30kg and upto 35. but when I checked afterwards it was 50 kgs per kg. so again I was cheated here. I am shocked that a reputed airlines like qatar can cheat a passenger this way. Kindly take strict action against this staff at bali report and refund me the full amount of 250 dollars which was baselessly stolen from me. I could have easily taken off fruits which weigh 2-3 kgs and would have made it less than 30 kgs. and I wasnt even given a chance

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3:00 am EDT

Qatar Airways wrong information about baggage allowance

I flew with Qatar on the 30th of May from Perth Australia to Ireland. As I was flying with my baby and my husband I decided to call qatar to check the baggage allowance a day before our flight, because according to our tickets we were allowed to check-in 3 bags 30kg wich. As the website site is not clear enough, I called Qatar AIRWAYS on the 29th of May, and the information I got was the same I had. 3 bags of 30kg plus 11 kg of my baby bag to carry on the plane and 7 kg each.
When we went to check in our bags, the staff got confused about our tickets because according to them, my baby ticket was process like an adult ticket. After 30 minutes waiting they simply decided we had to leave 1 of our bags or we wouldn't be able to fly, I try to explain that I call Qatar one day before and I got confirmation about the information I had.
The bag had my baby clothes and my husband clothes. As we didn't have alternative we left our baggage.Our situation is very hard as the alternative we have is shipping the bag wich would take a while to arrive here, and in that way probably most of my baby's cloths won't fit him anymore.
I would like to know what you can do to fix this problem.I want to aware you that, simple apologies won't fix my problem, so I am requesting a solution for the problem that your company created.
It was the first time I flew with Qatar and so far I am not planning to do it again or even advice anyone to do it.

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10:46 pm EDT

Qatar Airways poor service and greedy lady.

Hello - My name is Yasmin Murad and my membership number is 157-[protected] and the reason for this complaint is that, me and my mom, travelled in Business Class, from Houston to Karachi, on December 30, 2017 and the first bad experience was at the counter, where the lady asked me to transfer 2 kg, from one bag to the other (to have exact weight, in both the bags).
I took out a KitKat box, from one bag and as I put it on the counter and was try to open the other bag, the lady at the counter requested, that I should give the KitKat box to her, which I did.
I have been traveling with your esteemed airline, for a long time and this is the first time, I met a greedy staff like this, at the counter.
The reason I chose Qatar Business Class was that my mom is a senior citizen and we were looking forward for a VIP service, instead nobody treated my mom as a senior citizen or even a Business Class passenger.
My mom was so frustrated with the service and had to go through a mental stress and as we reached Karachi, I requested to get us out of the airplane, as priority, because she was not feeling well and had a lot of pain, in her legs, but nobody listened and we were the last passengers, to get off the airplane.
It took a long time, for my mom, to recover.
The management at Qatar Airways, should look into this matter.

Kind regards,

Yasmin Murad
USA : [protected]

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11:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Qatar Airways worst experience by ground staff

I travelled from Canada to india and then back to Canada had a return flight from Amritsar, India from Shri Guru Ram Das airport Amritsar, though not sure if it was airline policy or the airport but my trip turned into the nightmare. I was told at the airport that Qatar Airways does not allow you to carry laptop bag with you and i was travelling for business to India so had 1 personal laptop and my office laptop. They told me if you wanted to travel with laptop then you should have picked another airline than QATAR Airways. My bags were locked at the security as that's what they do at the airport and they asked me to get the locks removed and move your laptop to check in baggage else pay extra for a bag and we will move your laptop bag as checkin bag.

I did not want my laptop bags to be damaged so i decided to move them to the checkin bag but then my check in bags were over the limit. They kept juggling me to airport security to unlock, move the stuff and lock the bags again as they dont accept until the bags are locked 5 times and in the end i was so furious that i gave up and i aksed them to charge for extra luggage which they said would be USD70.
When i gave USD70 they said we can not take USD you have to get converted in local currency first which i believe they had an arrangement with as they converted USD100 for USD70 equivalent in local currency.

So i would suggest travellers beware if you travelling through Qatar airways or check their policy for laptop bags or dont ever travel from Shri Ram Das airport Amritsar, India

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3:38 am EDT
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Qatar Airways balance deducted without ticket confirmation

I have booked 2 tickets today from tbilisi to delhi dated 21 july to 25 september at 11:26 AM from tbilisi in georgia
amount 60483.53 INR is deducted from my account.
but I haven't recieved any mail from you official airways yet.
if the ticket is not confirmed you have to make me my full refund as soon as possible.
my email id is... [protected]@gmail.com

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5:39 am EDT
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Qatar Airways delay and prayer time

Hi there

I recently flew with qatar airways from alicante to durban on a business trip.

I try to upgrade every time on a promo.

I'm always having difficulty in upgrading, I think due to my company paying for the ticket. Sometimes I can sometimes I can't?

We were delayed for an hour and fifteen, which put me over the scheduled transfer time. I then missed my on going flight which in turn delayed my arrival to durban. I was put into a hotel and given food, but that didn't make up for the loss of 1000's of pounds.

I am a deep sea saturation diver, I then got on board the vessle too late so lost my slot of going into the chamber, the difference in pay is astronomical.

My point which i'll get too now is I have photographic evidence of 2 guys "muslims" I believe, laying a blanket down on the floor and praying in front of everyone right next to the exit door. I cannot believe that your staff did not stop this. If I was to stand up before the plane took off quoting the lords prayer I would of either been told to sit down or get assisted off of the plane.
The stewards gave water food etc.
I was very uncomfortable with this and surely this is against aviation law.
If this is normal protocol then i'm afraid I will not be flying with qatar airways again.
And I will do my damndness to try encourage my company who book 1000's of flight with you eachbyesar to chose a different airline.
Insure you dontvreally care what in think, but in my opinion this is totally unacceptable.

I await with eager anticipation for your reply

Yours sincerely

Tony hill

Tel: +[protected]

Email. [protected]@gmail.com

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3:14 pm EDT
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Qatar Airways baggage services

Hi,
I had a worst ever nightmare with Qatar airways during this journey from Chennai to Boston. First of all, I never knew Qatar airways would be so stringent with the baggage policies and charged me for over weight for additional weight in my carry on baggage. The person who was there at the airport terminal in Chennai while check in treated me rudely and made me run around the airport with my heavy luggage. I wouldn't know what would have happened if i had traveled with my kids and their luggage. Second bad experience happened at the baggage collection area when i came out after the heavy waiting time in the immigration queue, where all the baggage were lying around the carousel on the floor mixing up with other flight's baggage collection area. I was searching for my baggage desperately and lucking found mine after half an hour of search. But didn't find the other one. With no one to help, I finally inquired someone from airport baggage authority and got response that some one took it. They just took my phone number, address and told that my baggage will be sent back to my address if some one who took it returns to the airport. There wasn't any one to take care of my baggage and no responsible answer i got from the customer care agent too stating they don't handle baggage and re-directed to swissport at the airport terminal.

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5:02 am EDT

Qatar Airways tuaseef a worst customer service

I flew with Qatar Airways from Bangkok to Doha with the flight QR831. When I arrived at Doha I realised I forgot my neck pillow on the flight. I went to the customer service directly opposite the gate after 15mins. Tuaseef, the customer service mentioned that I have to wait for 15-20minutes untill all passengers are on board. This flight had not many customers and all of them left from the gate. I don't see him call anyone and only sit at the counter and wait. After 15minutes, I went back to him and checked the reason why do I have to wait further becuase I don't see any passengers anymore. He said "there isn't all of the passengers on board else the team should come out. You have to wait as it is your mistake." What does he try this say? It is my mistake because I left my neck pillow. He is the worst customer service because he doesn't have the manner to due with people. I would suggest him to quite this job and do something which is not related to people as he lacks of people skills. He shouldn't work as the customer service which makes Qatar, the airline which I wouldn't want to fly with ever again.

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Qatar Airways In-depth Review

Flight Options and Destinations: Qatar Airways offers a wide range of flight options, catering to various travel needs. With an extensive network, they serve numerous destinations worldwide. The airline also provides frequent flights to popular destinations, ensuring convenience for travelers.

Booking Process: Navigating Qatar Airways' website is a breeze, thanks to its user-friendly interface. The flight search and booking process is straightforward, allowing users to easily find and book their desired flights. Additionally, the website offers different payment options, providing flexibility for customers.

Customer Service: Qatar Airways' customer support is highly responsive and efficient. They offer multiple contact channels, including phone, email, and live chat, making it convenient for customers to seek assistance. The airline also provides excellent support for flight changes, cancellations, and refunds, ensuring a hassle-free experience.

In-Flight Experience: The aircraft of Qatar Airways are known for their comfort and cleanliness. The quality of seating and legroom is commendable, ensuring a pleasant journey for passengers. The airline offers a wide range of entertainment options, including movies, TV shows, and music, keeping passengers entertained throughout the flight. Moreover, the food and beverage offerings are of high quality, satisfying the taste buds of travelers.

On-Time Performance: Qatar Airways is known for its punctuality, with flights frequently departing and arriving on time. The airline strives to minimize delays or cancellations, ensuring a smooth travel experience for passengers. They also provide transparent updates and notifications regarding any changes or disruptions.

Baggage Handling: Qatar Airways demonstrates efficiency and care in handling checked baggage. They have clear policies and fees for excess baggage, allowing passengers to plan accordingly. In the rare event of lost or damaged baggage, the airline has a resolution process in place to address such issues promptly.

Loyalty Program: Qatar Airways' loyalty program offers a range of benefits and perks for its members. Earning and redeeming points is easy, allowing frequent flyers to enjoy exclusive privileges. The program enhances the overall travel experience for loyal customers.

Safety and Security: Qatar Airways complies with international safety standards, prioritizing the well-being of passengers. The airline implements stringent security measures during flights, ensuring a secure journey. They also communicate safety procedures transparently to passengers, promoting a sense of confidence and trust.

Value for Money: Qatar Airways offers competitive ticket prices, providing good value for money. While there may be additional fees and charges for services like seat selection or extra baggage, the overall satisfaction in relation to the price paid is high.

Overall Experience: Based on the factors mentioned above, Qatar Airways receives a commendable overall rating. In comparison to other airlines, their service quality stands out. However, there is always room for improvement, such as enhancing the website's functionality or expanding the loyalty program's benefits.

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Contact Qatar Airways customer service

Phone numbers

+974 40 225 336 +1 (877) 777-2827 More phone numbers

Website

www.qatarairways.com

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