Qatar Airways
reviews and complaints

Dear sir, madame

Why did someone take commission on to our account without asking.
We traveling our child of 3 years old, my husband and myself and our small emotional dog of 4kg.
We bought tickets on line and paid 1445 euros and it was the correct amount as we checked with our bank, after we went to belgarde office to submit paper work for our emotional dog.
When we came out it a day latter we checked our bank and it said 1600q euros we immediately called our bank and the bank said that extra money have been taken aa commission.
That's impossible please could you check who did that?!
Ref booking number :lvyc87

Ana rabrenovic
Surya kalyana
Leo kalyana

I've just had a HORRENDOUS experience with reservations in Doha, on the telephone. I have been trying to change my flight date for the past hour now, and have made 8 phone calls to the Doha ticketing number, none of which has resulted in me being able to change my ticket yet, because every agent gives me a different answer. I have already spent £25 in Skype credit trying to achieve this, plus my internet credit has been exhausted twice. I've been told the fee to change my ticket is US$58 which I asked him to proceed with before I was then cut off, then the second agent told me it would be free to change my ticket and the next agent said it was impossible to change my ticket without referring to the help desk. I just want to change my flight from Monday 7th October to 15th October but nobody at your airline is able to help me, and all of my credit through Skype and internet has been wasted trying to achieve this. If it is Emirates they deal with this quickly and efficiently, so I'm very upset I didn't travel with them, as their customer service is much more efficient. The last agent JUST called me back and told me I would have to pay US$121! What on earth is this? Why was it 58, which I said go ahead to, then zero, now 121?! Unbelievable. Truly terrible and extremely slow customer service resulting in me wasting both my time and money. I'm horrified with your customer 'service's. It totally sucks.

I took QR059 doh-muc on 2nd oct. 2019, my cell phone has fallen on the plane. The QR ground staff told me that they found it. The asked me to get it back at 1o:30 but I can't bz I must lead the group to munich so they tell me to come again at 11:00. I went back and waiting them at QR counter at gate A from 11-12:30 but nobody there. I lost 190€ for taxi round trips. I try to call to +[protected] more than a hounded times but can not contact QR at Munich. I need my cell phone asap. Please contact me on +[protected] or [protected]@gmail.com
Thxs Bhassakorn S. (My cell phone is iPhone7plus)

Re: your inadequate response to a medical emergency on flight bangkok to doha on flight qr833/07th september 2019... I took very unwell on this flight and requested due to previous experiences of these types of attacks that it was medically benifical that I lay in a recovery position on the floor, I alerted a crew member who agreed with me that if I had experiance of these attacks I could lay on the floor and see if it would alleviate any of of my symptoms, I was permited to do so by the first crew member of which I was gratefull for for the time period of circa 1.5 hours, not 5 minutes as the senior cabin crew wrote in her police statment, il return to this issue in a moment or to. I was in good health on the outward legs of my holiday, I became momentarily unwell on the forementioned flight, and had made cabin crew aware of my situation that I was trying to control it with a well known medical recovery postion rehydration and medication, I was permitted to lay on the floor with no onstruction to any passengers of flight crew. At no time, did any flight crew offer me oxygen, say they wer informing the captain, ask for any kind or type of medical assistance for me, I was left to my own devices with my partner repeatedly telling the cabin crew I was unwell, I was then rudely asked to get up from there, by the senior cabin crewe who 1 didnt ask what my emergecny was, 2, didnt make any observations, 3 ask me did I need any medical assistance, 4, bring me oxygen, 5 ask any other member of the public could they assist me... Your senior cabin crew asked me in a loud voice to get up and sit on my seat, I managed to get myself up in my sick condition and ask her to move a few steps to the back of the plane so I could please tell her what was happening and ask for help, she refused to listen and kept repeating to get back to your seat you cant lay on the floor, I then told her to just leave me alone and [censored] off, I my body and mind were in the middle of a shock/anxeity/panic attack... I recived no help nor any help was offerd to me.. I was then informed I would be met off the plane by security officers, when the plane landed I and my partner were taken by security and police to the station.. My oartner upset and in tears was then informed she had to fly home on her on and with out me, I was then asked to explain what happen, and sign papers in arabic I think it was, I was put in a room and asked to wait.. The senior stewardess was in the same hallway as me, she made her statement to the police very loudly and animated, I have covert photos of her doing so... I then went to the small room she was sat in and apologised that I had taken unwell/medical emergency on the flight and ask that she accept that, which she did, it was not for me to say sorry to her, my partner asked me to do what ever I could to get on the next flight home, 4 weeks previous we had lost our baby during pregnancy and 3 weeks prior to that I had buried my mother, this holiday was supposed to be very symbolic for us both, it ended in a tragic mistreatment of a registerd disabled traveller...2 police officers who took the statement from the senior stewardess said and I quote, wee are sorry brother, she is making 5% to 100% in this matter because of qatar airlines policy and she does not want any trouble for herself... Police// if it was us brother wee do not have have a problem with you, the police then took me to see the airport doctor who agreed that my body was in shock and I had taken unwell on the flight and for me was to get home to my own doctor/hospital, see attached medical record... I was then taken back to the police station in the airport, can I just add the police were extremly proffesional and freindly..1 of the police could see I was thirsty and hungry and offerd me half his food and got me water.. I was then taken to a court house building and was there for many hours with no food water medicines or phone, I was not offers translation or legal or embassy assistance.. I was then quickly taken back to the airport given some documents and then asked to wait beside qatar information desk in the terminal... I was there overnight in alot of pain and discomfort because I had finished some of my medications also I have sever back pain and was made to sleep on the floor like some kind of animal, not a disabled traveller... If it wasnt for 1 of your security guards asking me had I anything to eat or drink I would have spent 24 hours there without anything... I was then forced to write a statment apologizing for taken sick on the flight it was a threat that if I didnt write that statement I would not be sent home, qartar wer shown evidence of my disabilitys and no funds... I was kept at the airport untill security deemed it nessacary I could leave... I have commened... The 2 qatar employees and also I think he is a big african qatar security officer, they wer compassionate polite and proffesional and very empathetic...in closing... Your senior cabin, has lied and failed to see I was in a real medical emergency... Other passengers wittnessed our distress and wer trying to tell the cabin crew but the senior assistant didnt want to know, there are security cameras on each plane the recording are kept for months, look back on that flight and see and hear what I said to her shes lieing about most of the events... Shes failed me, she failed proffesionally and medical observartions... She was only intertested in policy and washing her hands of this entire matter, airport police have told me qatar airlines is their most problamatic airline... I will give you 7 days from receipt of this mail to futher have a look at my case, if I do not recive a suitable answer, every embassy and travel hq that will be connected with qatar 2020 will recive all our mails and the context of what has happened... Also the qatar goverment travel department/affairs... I have already been in talks with disabled travellers associations and chat groups... Many many 1000s of disabled travellers will attend qatar 2020... How many would want to fly qatar if they wer afraid they took unwell on the flight... Your position is premium care officer, am I right? Were is the premium care ive recived?, ps I was a perfect customer on the way back home please feel free to ask the cabin crewe... Regards daithi o'cru... Retired.. Disabled traveller...

Dear Department,

My name is Ginka Yonkova and I would like to share the horrible experience I had with Qatar Airways Reservation and Customer Support department in Cyprus, Nicosia.
One of my friend is flying with you. I just wanted to make sure that his flight will be successful as the first time he was denied to fly due to not presented OK to Board.
So we went to the Airport in Larnaca to ask what we need to do so he can obtain this proof for flight "Ok to board". The Handlig agent forward us to send the Entry Permits and his other Documents to yours offices in Athina and we did so. We received email back that Entry Permits are inserted, but no one explained us what need to be done next or actually if we need to do anything at all.
Well then I called the Qatar offices in Nicosia and make sure that everything from our side is done. Unfortunately the agents were not that helpful and even ended my call. Non of them represent themselves by name so I even didn't know who I m talking to. Non of them had the patients to listen me first so they can actually help me out. They were even sarcastic by telling they are not immigration like I m supposed to know the procedure.
I called today on 02.10.2019 and I contacted with four agents because non of them told me what information I need to present them in order to help me out so I needed to close each time and look for something new they just remembered I need again.I was waiting more than 10 minutes on the line to be served 4 times, which is costing me money and time.

Please take in consideration this as you are one of leading Worldwide Company and it is a shame this to happen.

This is to keep you appraised that Mr. Rajat Dhir your cabin crew from Amritsar India has misbehaved with the hotel Duty Manager . He was fully intoxicated with alcohol and creat ricks in the hotel by shouting in lobby and manhandling with security of the hotel . This incident was happened in between 15th September 2019 and 20th sep. Need to take strict action against him as he doesn't know how to behave . He has been beaten up by hotel security because he manhandled with them, hotel was trying to locate him but we got to know that he flew back next day from
Amritsar. A police complaint will be lodged against him by the hotel . A stern action needs to be taken against him .

Today I was on flight from doha to milano with 2 small children, 2 years and 11 month, unfortunately was urgent that's, why I had to travel alone with them, but 0 help from the cabin crew and plus waiting more then 40 minute for my own strolley in milano. Always I travel with qatar airways but after today I don't think I will. Very rude just save 3 of them cabin crew. One of them live my child without Celt belt at the middle of landing. Just because my daughter was little and I said little mine really very little noyng. Worst flight ever. This is not acceptable. Thank you. Best regard

This is regarding flight from Mumbai to Doha and Doha to Miami bu Qatar airways, My dad was supposed to travel on 26 th sep, He had a valid Visa and passport but due to unfortunate reason the page of Visa was slightly loose in passport, the personal at the airport said its invalid and did not allow my dad to travel, My dad went to US embassy in India and they confirmed Visa is valid and verification can be easily done with details on the Visa, now Qatar airways have considered the ticket as invalid and not even giving a refund, I will have to pursue into legal measures in redund or a complimentary ticket is not available.

Kindly get back to my email drphysiotrupti @email.com or [protected] ASAP.

I traveled from SA to Thailand on 23rd September 2019. Upon check in I was not informed about toiletries that had to be put in ziploc bags. As a result I had lost Isabella Garcia face products, from shampoo to toner to day and night creams. Exfoliating and skin masks and skin treatments. My Isabella Garcia face wash. My Nivea sun screens and mosquito repellents. My inuka hair oil and coconut oil. If you were to calculate what I lost as a result of this it would easily amount to 4000 if not more...

I landed in Thailand with no toiletries as a result of this.

My heart breaks as I lodge thus complaint.

Yonela Mangesi.

Booking reference- NC6LCR Qatar Airways -
Passengers, Kazuko Tamarau, 02/07/1987 and Martin Mcnally, 24/04/1984

25 May 2019 - I purchased return flights for my partner and to travel from Auckland to Ireland to visit family. This included attending his father's 70th birthday and his sister's wedding

September 2019 - I received the unfortunate news my grandmother passed away. This meant I had to change my return flights

12 September 2019 - I requested a refund request for the return flight from Dublin to Auckland on 24 October. This was requested for ONLY the return flight

20 September 2019- An email was stating a refund was completed

24 September 2019 - i was absolutely horrified to realise that my flight this Saturday 28 September has also been cancelled! Absolutely atrocious service. I have now had to repurchase the same flights that I was travelling on ! This has obviously cost more + has been a waste of my time. I was FORCED to purchase the tickets again as my partner couldn't fly alone.

Please explain how you be so negligent? Was the purpose to get more money from us? What are you going to do to remedy this

Hi i have a return flight from Bkk to Chicago flight# QR837 with boarding time of 01:10am on 23 Sept 2019... This is a 6 1/2 flight and then a layover..There is no WiFi and no charger port. I chose Qatar for all the good things I've heard as well as my own experience. However I'm not understanding why a flight this long are not equipped with entertainment needs. I wish i would have known this before, I am so outraged that i have to look at the chair in front of me for 6 1/2 hours... please allow me to understand this flight. I am very surprised and confused.

Ré: complain & request of reimbursement of the value of my ticket

I have booked my ticket to your travel company qatarairways, on march 22nd 2019 at 7:54 am to travel to bujumbura via doha, qatar and nairobi kenya, my flight booking number : [protected] for the flight 726, I was advised to have my immunization and being on time at the airport two hours before departure, my fight could leave chicago at 6:50 pm, yet at 12:30 pm I was at the terminal 1a, kiosk 5b waiting the check-in, I was the 7th person to be checked, my first bag was labeled and my second suitcase was weighted they asked me to pay us$60. When willing to pay the $60, they took my passport and scanned it. After a minute the agent returned my pass and said I will not travel after looking on my face. He added : »you do n't have transit visa for burundi », but I told him that I was in touch with burundi ambassador, who told me that I will get the transit visa of burundi at the international airport of bujumbura because you will not stay in burundi but you are going to congo, your country. For the qatar airways, that could not sounds anything's for him. As I was going to assist my mother who turned 96year on may 25, I was refused to travel, then I stayed in the airport all night. I requested to reimburse my ticket they said contact customer services, whom gave me a number to call without any results to my issues, I went back home in louisville, ky and lost my time. Two days later my mother was informed that I was refused to board the plane, suddenly she got a stroke on the same day she turned 96 on sunday and could not talk any more, meanwhile I was calling your agent and customer services nobody could pick up the phone, nor reimburse my money so I could help my family.
On june 09, 2019 m'y mother passed away because of treatment default. I resumed that my absence near my mother has played a big and considerable reason of my mother death. I am requesting the company qatar airways to reimburse my money which qatar airways has recurring from my credit card in my account, before taking another step, because the money is mine and I have already lost my mother because of no - assisting her in a hard moment of her live (1).
It has seems like a situation of racism which animated your agent based on how he looked on my face when I was only one african-american at the kiosk waiting to travel (2).
This money must be paid according to the rate or value of the round-trip ticket by today,
The flight details are below:

Aircraft: 77w - boeing 777-300er jet 200-345 std seats
Airline confirmation: q3jben
Departure date: may 21' 2019 at 6:50 pm
Which I took in a highly consideration in regards to the respect of the companys
1. Advised that I have to provide international immunization proof and a valid passport with minimum 2 blank pages and have to arrive at the airways kiosk two hours before the departure.
2. Have called the burundi embassy in asking about, their services in visa obtenion, they recommended me to two alternatives,
Obtaining visa from the burundi embassy in the united states.
To obtaining the visa directly at the arrival at the international airport of bujumbura-burundi
I was at their kiosk of qatar airways, five hours before the departure, at 12:10pm, I was there and when they started serving customers, I was the 7th customer to be received at the check-in and was denied to travel with their air plane, as I was the unique african-american traveler, the reason they advanced was not correct for me because I do have my nephew who used to travel to burundi every year there, he never got transit visa from the embassy at dc, we resume that, other companies never made such discriminations to africans origins passengers only qatar airways which led me to sleep in the beech in the o'hare international airport, where I was unable to be in my comforts like all human being, and missed the chance to assist my mother who was expecting to see me on her birthday on may 25, 2019.
Unfortunately I got chocked, and very sad, humiliated in public and they requested me to claim my money from one travel agency not from qatar airways, that was impossible for me.

So, I am seeking you to find a way for making the reimbursement of the round trip I did included the protections fees / insurance with you at the qatar airways for the traveler protection plan and global traveler assist classic made on me.
Ps: be informed that, I can not any more make any booking or reservation this company the qatar airways

Signed
Dr rudiman, ngongo
3914 joyce drive,
Crestwood-ky 40014
Phone: +[protected])
Phone :+[protected]

My flight number QR 258 on 17 August 2019 from Ankara to Doha was delayed for 9 hours.
Qatar airways did not agree to move us to a hotel accommodation, we had to stay overnight setting in the airport.
Also Qatar airways refused to provide us with as appropriate compensation.
I had communicated to Qatar airways customer care but I did not get a positive response. I therefore would like to raise an official complaint.
My ticket number is [protected]

I travel frequently with you around the world. You have treated me well and when I last flew Doha to Melbourne was upgraded to first class all of which is much appreciated
On 14/15 I flew on QR2 from London to Doha at 9:30 pm in business class so with a Q suiteAlthough I have often been in a Q suite never before in the supplementary cabin sitting in seat 9 E. I could not believe that the cabin dad no bathrooms and I have to walk the length of 2 cabins to get to facilities or use the ecconomyj facilities which were nearer.
I cannot understand you can charge the same price for seats in that second cabin which are so poorly served. Your are not Lone in. Splitting business class but my experience is that the lavatories are between the 2 parts so comfortably accessible.
I respectfully with the configuration you have chosen the sears in the small back cabin should be significantly discounted as the arrangements are not comparable.I am at the Marriott t Marquis in Doha until Wednesday 18 when I fly with you to Melbourne and would happily discuss this fundamental deficiency in your aircraft.
When I discovered the position when I wanted to change clothes shortly before take off, the cabin staff indicated a seat in the front cabin had become available. I had eaten in the lounge before departure, was tired and had unpacked into my allocated seat and the disruption was a step too far. I am interested in how institutional Lyn you will generally deal with the inadequacy
Thanks
J Bruce

QF 1822297
Hon Sir Bruce Roberson

My name is Ali Kazmi, I was travelling to Iraq, Najaf by QR605 on the morning of 9th September from Karachi. Mr. Usama was the supervisor there. I had provided my visa and OK to board from Qatar Airways to him. He still had objections on my visa. When we had OK to board he had no right to create issues.

He went to FIA officer in-charge(Mr. Jataoi) who was already very busy due to extreme rush, he (FIA Officer) was processing the immigration himself at the counter due to rush. This guy (Usama) literally irritated the FIA officer and created an issue out of a non issue. Resultant, the same visa type people had already traveled on just a day before, but we were not allowed to travel on. People already know this guy as he creates issues for zaireen travelling to iraq. People in iraq even know him by name as he constantly is trouble and creates issues and then says that i am doing everything i can. He is biased and a racist who finds ways to create issues for zaireen. Had he issued us the boarding passes without irritating the FIA officer we would have gone. But Mr. Usama was just successful in creating the issues and making use of the incompetence and lack of knowledge of the FIA officer.

During all this time the ticketing agent Mr.

Initially the officer told him that its your responsibility if you think they are ok to board then you can issue them the boarding pass, but despite of us having ok to board confirmation from qatar airways he did not and kept on going to fia officer and asking him to take responsibility. In the end FIA officer refused us saying i wont let you go even if you have the boarding pass. We would like to request an inquiry in this guy and how he has agitated others as well before us.

I contacted Qatar Airlines several times via telephone calls and in writing concerning my stolen belongings from my luggage with no results. My airline confirmation number is T6936W and my flight was from New York to Tehran on June 2, 2019. I have not received any assistance from Qatar Airline that claims to be a five star airline! However they are the worst airline I have ever seen. They think by not responding to me I am going to quit but they are wrong. They must answer me and find the solution.

I am following up on my excess baggage refund since 4 months and the refund has bot been issued yet! Everytime i call the customer service, they say that they have verified and hyderabad airport needs to release the refund.

Hyderabad airport team repeats asking the same documents again and again without any further progress.
Reg PNR KLYU9Y
EMD 157-[protected]

I am flying from New York to Yangon via Qatar Airways (QR702)with a transit at Doha. Departure time is 21:00.
I got to the check in counter at 6:30pm(counter 8)and weighted all my baggages.Neither of my baggage was overweight but unfortunately I wasn't aware that i'm not allowed to have two carry on languages.
The staff at that counter 8 started yelling at me, telling me i'm not allowed for two carry on baggages and if i want to, i have to pay 250 US dollars.What worst is that she made me que from the starting point again.I'm not complaining about the baggage allowance but she was very rude.
This is the last time i'm flying with Qatar airway and i will never recommend this airway service to other people.
The last thing is the staff from counter number 4.
When i asked him about how i could handle the problem, he aslo told me to start queing again for check in(already 7pm) and was again very very rude.
My suggestion is Qatar airline should teach their staff about how to treat their customers.
I have attached the pictures of the staff i'm complaining about.For your information, our entire family is a frequent flyers to US and UK using this Qatar airway since 2015.

Staff at counter 8-Natasa M

Customer name-Paing PhyoeThu
Passport number-ME147434

Due to a family emergency, I had to reschedule my travel dates and called phone number - 18889320989 and reached associate Donny.

So my original travel dates were for 18th October 2019 - 27th October 2019 and this ticket was booked on 28th august 2019. However, due to my family emergency, my family wanted me to travel one month earlier however I had to prepone my trip to 20th September 2019 - 29th September 2019 (I didn't check the website when this was going on). So I explained my situation to him and he advised me with two different prices to reschedule my appointment. The additional fare he requested was approx cad 1, 100 on the first deal and then cad 800 on the second one. Due to this huge increase in price (I could do another round trip for the same amount) I couldn't make a decision and disconnected the call. After that, I decided at least to cancel the trip and rebook the ticket (cancelling fee was only cad 355.00 - still a big amount but comparatively cheaper).

Here was the next twist. My round trip was booked for cad 1550, but when I went to check the website price was dropped to approx cad 1, 200.00 ($1, 189). Hence I called the customer care number and I got connected again to the same person (Donny) and went through the same conversation again. After listening to my explanation (can't really say he listened) he wanted me to talk to the appropriate people for my request and connected my call to united airlines (none of my flight in my itinerary was from united and I didn't know at that time he was connecting me to united airlines) and in the end the united employee informed I was misdirected to a different flight provider and I ended up canceling the call. To conclude I spent 2 hours of my time in vain because of an employee who was not trained to provide proper service. Also, his behavior to me was very rude because I was requesting to make changes and he pushed me both times to disconnect the call and was not willing to provide me with any sort of assistance.

Afterward, I called another representative from the Montreal office (since I noticed the price drop) to see if they could help me out. I spent almost another hour explaining all of this (this time the associate was willing to help and was ready to check out the options I was talking about. Her name is Christina). Since the booking was made within the 24 hours time and as there was a price drop she talked to the help-desk to see if they could do anything to waive at least the cancellation charges, however their response they declined my request and quoted me with a higher price (which was for $1600 approx and I had to cancel my other flight and pay $355 too. Total cost again - $1855) and while waiting for all these to happen, flight I wanted to book in the evening became unavailable and ended up booking an early flight for 20th September -29th September 2019 paid cad 1189 for the ticket and canceled my other flight for $355.00 fee and got a refund of cad 1195. So I am wondering why do you have a customer care office when you don't care about us and penalizing us for booking in advance? It would have been better at least if somebody would have made an effort to take away the cancellation charges.

I have the proof printed. Don't want to upload here as it has my personal information.

On June 2, 2019, I've traveled from New York to Doha with my connecting flight to IKA / Tehran. Upon my arrival I have noticed my luggage was vandalized and a number of items which I have purchased for my family / friends were missing/stolen. I have reported this mishap to the Qatar Airways Customer Care Desk at the airport in IKA and was instructed to contact their office in New York office. My husband contacted the Qatar Airways in New York, however did not receive any assistance and was instructed to fill a claim online. I've filled a claim on the Qatar airlines website and received the following message:

"With regards to your complaint concerning to lose some items from your checked baggage under New York to Tehran via Doha on Qatar Airways flights QR704/02Jun/QR482/03Jun, kindly be informed your case definitely checked and investigated by concerned departments and all required reports prepared accordingly.

Based on the investigations and available records, we regret to inform you the claim would be subject to refuse due to company official procedures with regards to below points:

As per COC Article 17-1, Time Limitatin on Claim".

This is absolutely unheard of as the issue was reported to Qatar Airways right away with the number of follow up calls that are recorded.

Qatar Airway call themselves a five start airline, however the only start they get from me is zero. Do not travel with this airline as you won't get any assistance or cooperation from them. The word courtesy and customer service is non-existence in their vocabulary. SIMPLY THEY DO NOT CARE.