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Frontier Airlines Customer Service Phone, Email, Contacts

Frontier Airlines
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1.4 13 Reviews 253 Complaints
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Frontier Airlines Reviews 266

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11:30 pm EDT
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Frontier Airlines - Scammers!

The absolute worst experience. They charged a hidden fee for carry ons... Both ways! We bought the ticket then once we were in line they said we had to pay 99 each for the luggage. We had no choice... So added the cost to our round trip ticket price. Then they charged us again to get home with the same luggage! The flight leaving was an hour late... So we...

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Frontier Airlines - LIed about bonus miles

When I was on one of their flights they announced that you could get 60,000 miles if you applied for a credit card. I was given the brochure an application by a flight attendant. Here's what the brochure says: "Earn 60,000 Travel Miles after your first purchase, less credits, returns and adjustments and paying the annual fee in full. Both within the first...

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Frontier Airlines Mixed Experiences with Frontier Airlines

If you're considering flying with Frontier Airlines, be prepared for a mixed bag of experiences. While some customers have reported positive interactions with the airline, such as receiving credits for flight cancellations and finding good deals on bare bone bookings, others have faced significant challenges. Complaints range from issues with customer service, unexpected fees for luggage, to flight delays and cancellations without adequate compensation. It's essential to weigh the pros and cons carefully before making your decision.

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  1. Pros
    1. Ultra-low-cost fares
    2. Expansive domestic network
    3. Innovative fare options
    4. Frequent flight deals
    5. Young, fuel-efficient fleet
  1. Cons
    1. Limited Route Network
    2. Extra Fees for Basics
    3. Inconsistent On-Time Performance
    4. No Frills, Bare-Bones Experience
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Frontier Airlines Frontier Airlines' Unfair Baggage Policy: A Cautionary Tale

Frontier Airlines is a budget airline that offers affordable flights to various destinations. Recently, I purchased round-trip tickets from San Diego to Las Vegas for only $38. However, I was disappointed to learn that the airline does not allow checked luggage and only permits a personal carry-on bag that meets specific size requirements. Despite this, I decided to purchase two tickets and pack accordingly.

On the day of my flight, I arrived at the airport with my personal carry-on bag, which was only half an inch larger than the specified dimensions. Although it could still fit under my seat, I was rudely denied boarding by the airport staff. They informed me that I would have to pay $189 to check each of my personal items. I was outraged and requested a refund, but the staff informed me that their policy was clearly stated on their website and that they could not fulfill my request.

I found this policy to be unfair and a complete rip-off. If my bag fits, it should be allowed on the flight. I was disappointed with the lack of customer service and the inflexibility of the airline's policy. I would caution anyone considering flying with Frontier Airlines to carefully read their terms and conditions before booking a flight.

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Frontier Airlines Disappointing Experience on Frontier Airlines: Uncomfortable Seats and Tiny Tray Tables

I gotta say, I was pretty disappointed with my experience on Frontier Airlines. I had heard some rumors about their customer service being less than stellar, so I made sure to avoid any unnecessary interactions with the ground crew. I just wanted to get on my flight and go to sleep. But let me tell you, sleeping on a Frontier flight is no easy feat.

The seats are something else entirely. They're basically just curved metal slabs with a little bit of fabric thrown over them. I mean, I'm no princess, but I like to at least have a little bit of cushioning when I'm sitting for hours on end. And don't even get me started on the tray tables. They're literally half the size of a normal tray table! I couldn't even fit my laptop on there if I tried. I mean, I guess it's big enough to hold a cup, but that's about it. Maybe my hand, if I'm feeling generous.

But you know what they say, every cloud has a silver lining. And in this case, the silver lining was that my terrible flight provided some pretty entertaining content for my social media followers. I mean, who wouldn't want to see pictures of me squished into a tiny seat with my knees up to my chin? It's the stuff viral posts are made of.

It's a shame, really. From what I've heard, Frontier used to be a pretty decent airline before they went bankrupt. But now, it seems like they're just cutting corners wherever they can. I wouldn't recommend flying with them unless you're really desperate.

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Frontier Airlines Frontier Airlines Review: Bare Bone Booking, Helpful Crew, and a Cancellation

I was looking for a flight from SDQ to MCO and Frontier Airlines popped up on my search. I decided to book through SmartFares and went for the bare bone booking with only a personal item and no bags. It was all I needed for this trip and I saved some cash. However, on Jan 28th, the flight got cancelled due to mechanical issues. I was a bit disappointed, but these things happen and I was glad that we didn't fall down.

The lady at the check-in counter was very helpful and offered me either a refund or a seat on the Jan 30th flight. I decided to take the Jan 30th offer and was pleasantly surprised when Frontier Airlines handed me a 50 USD credit to be used on a future flight. I give Frontier four stars for this experience. I can't give them five stars because of the cancellation, but four stars is still a good rating.

Overall, the crew at SDQ were very helpful and did a great job sorting things out. This was in stark contrast to a previous attempted flight from SDQ to MIA where I was incorrectly denied boarding due to Covid 19 restrictions that were not fully understood by the check-in crew. It was frustrating, but I understand that these are challenging times and mistakes can happen.

For a pure bare bone flight, Frontier Airlines works. If you're looking for a no-frills flight and don't mind bringing your own snacks and entertainment, then Frontier Airlines is a good choice. Just be aware that cancellations can happen and it's always good to have a backup plan.

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Frontier Airlines Terrible Experience with Frontier Airlines: Refundable Tickets and Customer Service Fail

So, I had a pretty bad experience with Frontier Airlines. I showed up to check in my baggage, but they said they needed at least 45 minutes to process it. I waited for 10 minutes before they got back to me with the next steps, which was to rebook for the next day for an additional change fee. I had bought their refundable tickets, which were marketed exactly for situations like these, but they still charged me. I asked them to do the booking, but they couldn't because they couldn't charge the fee. It was a mess.

After waiting for 30 minutes, they just told me to call their customer care, which asked for an additional $25 agent fee if I booked through their system. I was so frustrated. They wouldn't even refund my add-on to the flight, which was to convert the ticket to a refundable one. It was like they didn't care about my experience at all.

And the worst part was that I only needed to rebook in the first place because they wouldn't let me board the flight. They said my bag needed more time to clear TSA, but other airlines have never fussed about this before. It was just ridiculous.

In the end, I went with a different airline and vowed to never use Frontier again. Their service was just terrible, and I wouldn't recommend them to anyone.

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Frontier Airlines Disappointing Experience Flying with Frontier Airlines as a Person with a Disability

I recently had the chance to fly with Frontier Airlines for the first time, and I must say, I was quite disappointed with my experience. As a person who uses a wheelchair, I needed some assistance, but the flight crew was not very helpful at all. Let me tell you what happened.

Firstly, they tried to take my walker away from me, even though the website clearly states that all medical devices get priority storage. Then, as I was boarding the plane, there was a footstep to climb up, and no one offered to help me. When I finally got on the plane, the flight crew blocked me, and I can only stand for a minute before my body gives out. I asked them to move, but they didn't listen. Instead, they sat me in the wrong seat and told me to move.

To make matters worse, my sister and I were having a private conversation, and one of the flight crew members was listening in. She started yelling at me, saying that she wanted me off the plane and that she didn't have to listen to me. All I was doing was expressing my disappointment with the airline. And if that wasn't enough, one of the male flight crew members stood in the aisle with his private parts in my face. It was a horrible experience overall.

But that's not all. On the return flight, they misplaced my wheelchair, and it took forever to find it. So, if you're disabled, I would not recommend using Frontier Airlines. The crew is not helpful, and they can be quite mean.

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Frontier Airlines Frontier Airlines: A Total Rip-Off During COVID-19 Pandemic

Frontier Airlines is a total rip-off! They took advantage of people during the COVID-19 pandemic by forcing them to reschedule their flights at almost double the price of their original ticket. It's like they don't care about the struggles of their customers during a national crisis. Shame on Frontier executives for being so selfish and greedy!

And don't even get me started on the terrible seats and high prices for low-quality service. You'll be lucky if you can even fit in your seat without paying triple the fees for your ticket. Seriously, any other airline is better than Frontier. Don't waste your time or money on this scam of an airline.

To make matters worse, their customer service department is a complete joke. I had to wait on hold for over an hour on three separate occasions just to talk to a representative. And when I finally did get through, they were unprofessional, disrespectful, and completely unhelpful.

I'm going to make sure that all of my friends, family, and even the media know about Frontier Airlines' terrible practices and failing policies. It's just not right to take advantage of people during a national crisis. I will never fly Frontier again, and I urge you to do the same.

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Frontier Airlines Frontier Airlines: A Nightmare Experience with No Customer Support or Refunds

So, I wanted to book a flight with Frontier Airlines, but I couldn't find any booking desk. I had to use an agent to book my flight in January 2023 for a flight in May 2023 through Expedia. I received a confirmation from Expedia, but I never heard anything from Frontier. When I tried to confirm my flight in May, I couldn't do it. I was so worried about my flight, so I went to BWI airport a bit early to ensure I could get checked in. But to my surprise, there were no humans in the entire airport who worked for Frontier. I was so frustrated that I had to ask the Maryland Transportation Police to help me, but unfortunately, not even one person could help me. I was so disappointed that I had to book a flight with Southwest to get home. But the worst part is that Frontier doesn't offer any refund for flights that they have cancelled, and they will never tell you that your flight has been cancelled. So, they have your money, and you have no way home.

Frontier Airlines doesn't have any chat for help, and if you try it, you'll see that it doesn't work. They don't even have any telephones, and all the links connect only to some Indian who will try to force you to buy an upgraded ticket on flights that may or may not even exist. It seems like they don't have any employees, and you are utterly screwed if you buy a ticket from them.

I have to say that there are bad airlines out there, but Frontier Airlines is the model for an incompetent, uncaring, idiotically managed fake business. I would strongly advise you to stay away from Frontier Airlines, or you will regret it.

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Frontier Airlines Unacceptable Customer Service: My Experience with Frontier Airlines

I had a really bad experience with Frontier Airlines recently. I missed my flight because the kiosk didn't recognize my flight information, which has happened to me three times in the last eight flights with them. Even though I was there in plenty of time, I had to wait an extra 45 minutes for them to take my ID and search for a supervisor. When they finally came back with an alleged supervisor, they refused to waive the rebooking fee, which I think is unacceptable since their staff created the issue in the first place.

I know Frontier is cheap, but I missed a really important family event and a meeting that cost me a lot of money. It would take 100 discounted flights to break even for the loss. I can understand when front line employees make mistakes, but when management arrives and doesn't even let me finish a sentence before declining my request, that's just not acceptable.

We fly weekly with a staff of four, and most of our flights originate from their base. It's going to be tough, but we're paying double now just to avoid the headaches. I feel sorry for the shareholders and employees who are actually trying to make things work, but the apparent short-term savings have cost me dearly.

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Frontier Airlines Frontier Airlines Overbooked My Flight and Caused Inconvenience - Refund Needed

I had a flight booked with Frontier Airlines to return to San Diego on May 30th. I was all set to fly out at 6:45 A.M. and had my confirmation and everything. However, when I arrived at the airport, I, along with many other people, were told that we had missed our flight. This was not true because the plane was still being loaded. The real reason was that Frontier Airlines had overbooked the flight and put about 15 of us in an inconvenient situation.

I had to book another flight through one of the airlines at the airport at an outrageous price of almost $800.00 just to get to San Diego. This was unacceptable, and I want half of my fare returned to me on my credit card or I will accept a check. I will not accept anything less. Frontier Airlines caused me a lot of trouble, including finding somewhere to stay for the night and getting me to El Centro, which was my final destination.

I have left a message on Frontier Airlines' complaints and compliments number, but they seem to think that I am not important enough to return my call within 2-3 days as they promised on the recording. I expect to hear from them soon, and I will not stop until I receive my money back. I am sure the other 14 people affected by this situation feel the same way.

Frontier Airlines needs to take responsibility for their overbooking practices and the inconvenience they caused their customers. I am willing to share my experience on social media platforms like Facebook and Twitter if necessary, but I hope Frontier Airlines can resolve this issue before it comes to that.

My booking number is *** and my confirmation ticket number is RKRMMD. The credit card I used to book the flight ends with the numbers 9404. I hope Frontier Airlines can rectify this situation soon.

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Frontier Airlines Frontier Airlines: A Tale of Incompetence and False Information

Frontier Airlines is the worst functioning business I have ever had an interaction with. I don't know how they spread so much disappointment and rage and still manage to stay in business. Our flight to Cleveland was one of hundreds canceled out of Denver the weekend before Christmas, but not before it was moderately delayed so we still had to get up at 3am and drive two hours through the mountains in the off chance that it left on time. They tried to claim it was weather related so they wouldn't have to comp any hotels or more expensive tickets for the thousands of people they screwed over, even though it had been beautiful for days and no other airlines were having these problems.

Lines were horrendously long to talk to customer service and remedy our canceled flight. We were the lucky few in the first thirty people or so of the line and only waited a little over an hour. Other poor souls were hundreds of people back in line and, if they are finally done waiting two days later, should sue for emotional distress damages. When we finally got up to the service counter, the customer service agent seemed like she could care less and just wanted a nap. She was not helpful at all. She had no recommendations for us. We were told we couldn't fly into Cleveland until Friday! (Mind you, this occurred at 9am Monday) We finally got out of her that we could get tickets on a flight to Cincinnati, but that was only after we asked about flights to 4 other cities. She was completely unforthcoming with any helpful information.

Upon asking about our luggage that had been checked to Cleveland, we were told that our checked bag would be taken off the canceled flight to Cleveland and we could pick it up at baggage claim, recheck it on the new flight to Cincinnati and go back through security. When we arrived at baggage claim there were hundreds or suitcases strewn around the carousels. After waiting half an hour (at this point our flight had been canceled for about 2 hours already), I was told that our bag was going to go to Cleveland anyway, despite the fact that the flight was canceled. I was ready to leave baggage claim on that knowledge, when my husband talked to someone else who said to wait there and the bags would come up on the carousel in about 45 minutes. Now we had conflicting information and we had to track down someone else to confirm which was correct. It turned out our bags would indeed be showing up. Get your story straight people! How does a company allow an employee to go around telling customers completely false information? If I had relied on that information my day would have been even worse! From the time the flight was canceled to the time the luggage made it back to baggage claim was almost three hours!

After checking our bag to Cincinnati, the plane to Cincinnati ended up being 5 hours delayed! At one point, it was delayed a half hour every half hour for three hours. Get it together people! Don't string someone on like that. As hope that we would make it to Cincinnati that night and still be conscious enough to drive to Cleveland ebbed away, we started looking for other options. We ended up getting on a standby list for a flight to Columbus and getting on that plane. With all this bouncing around between flights, I was told we could fill out a form directing the airline to ship our bag to us in Cleveland when it landed in Cincinnati. When we landed in Columbus I asked a frontier agent where I could fill out the form. She didn't know what I was talking about! She told me to call customer service. More conflicting information, imagine that. I called customer service and proceeded to wait on hold for 2.5 hours! Yes, the entire drive from Columbus to Cleveland consisted of me waiting on hold with Frontier customer service. But wait, there's more! Upon talking to a person, she told me my bag had actually been pulled off the Cincinnati flight when it was discovered we were no longer on it and was in Denver. She took the address for delivery and said the bag would be overnighted. Imagine my surprise when I got a voice mail the next afternoon saying I had to call Frontier baggage at Cincinnati and provide delivery information because our bag was actually in Cincinnati! Six hours and 20 phone calls later, I was finally able to talk to someone who said my bag did, in fact, make it to Cincinnati and I had to give them delivery information to ship it.

Does no one know anything? Who spreads all this false information to so many employees? How is it that one company can have so much conflicting information? This fiasco is the absolute epitome of incompetence. And my story is better than some others. I made it home that day. The same cannot be said for everyone Frontier screwed over this past weekend. I hope these atrocities indicate a company in its death throws that will soon be nothing but a distant memory of anguish and a warning to others how not to run an airline.

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Frontier Airlines Complaints 253

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On January 8th we took off on our flight home. After we landed we went to collect our checked bad but found that it had one wheel missing, one broken, and likely one that was damaged. We as inexperienced college students knew nothing about following established grievance policy and so lugged our overweight suitcase home. Within the next few days we started...

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Frontier Airlines name change charge

on January 9th i purchased 5 airline ticket,

after i paid it switched me to bags and seat location.

at that time the middle initials for all 5 tickets were in the wrong place, i put them back into the middle name box and you charged me $450.00 for name changes that i didnt change

i want a refund.

my comf. AB248M

thank you

Kevin Nolan

Phone number [protected]

Claimed loss: $450.00 for name changes i didnt make

Desired outcome: refund my money

Confidential Information Hidden: This section contains confidential information visible to verified Frontier Airlines representatives only. If you are affiliated with Frontier Airlines, please claim your business to access these details.

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1:40 pm EST
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Frontier Airlines Excessive complaint ratio

This company has an excessive complaint ratio, and they just stole $130 from me for a refundable ticket. I purchased the refundable option, and they changed it to nonrefundable. Reported them to the BBB. Stay away, pay more money for a better airline. They don't even have a customer service phone line. Make sure you do your research, it is a shame we live in a world like this.

Claimed loss: $130

Desired outcome: Reported to the BBB.

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Is Frontier Airlines Legit?

Frontier Airlines earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Frontier Airlines to be a trustworthy company. Although there's a 11% resolution rate for customer complaints, which deserves attention, Frontier Airlines is known for their high standards and safety. If you're thinking about dealing with Frontier Airlines, it's wise to check how they handle complaints.

We found clear and detailed contact information for Frontier Airlines. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Frontier Airlines has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Frontier Airlines has claimed the domain name for flyfrontier.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Flyfrontier.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Flyfrontier.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

According to our analysis, Frontier Airlines appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

The Frontier Airlines website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up Frontier Airlines and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Frontier Airlines has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 253 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
  • We conducted a search on social media and found several negative reviews related to Frontier Airlines. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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On November 9th we were at gate 12 at 7:30 waiting to load for Syracuse and at NO time did the three people that were on gate mention to us that the gate had been changed , we printed off our gate info at 6 and nothing of any changes, at 5 to nine i went up and ask the man when are we going to board and he said OH ITS AT GATE 16 which is very close to us at...

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Frontier Airlines takes advantage of people by advertising you are able to fly whenever, wherever, as many times as you'd like with the GoWild Passes as long as it's not during blackout dates and reservations are made 24 hours before. This is a lie and false advertisement! Every time I tried to book a ticket to go anywhere, their system would not allow me...

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Original schedule: Nov 18, FFT 2850, Departing STL 20:40 to MCO. Repeated delays until CNXd almost midnight,with instructions to return 08:00. Returned to STL, 08:00, Nov 19. Found more delays until now (I am waiting at gate C23 now) scheduled ETD 13:00. Throughout,no apologies or expressions of consideration with single exception: gate agent "Brennan"...

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Frontier Airlines lost bag

my luggage was lost on the 4th of nov flew from atlanta to denver and my suitcase never made it out of atlanta now it has been in denver since tues and was told that i should see it by the end of the day never got my suitcase that day and today is friday and still have no suitcase all of my daughters clothes as well as my husband is in that suitcase. I have had to replace my daughters clothes at a cost that i could not afford as i am now a single mom. my husband can not be replaced however i really need my suitcase as i am now out alot of money

also would like to have people answer phone calls and not type to people as they can not feel the frustration that people have over the incompetence of the airline

Claimed loss: clothes and other personal items

Desired outcome: i want my suitcase and reimbursement for the replacement of the clothes as well as other items that need to be replaced

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Let me begin by saying I’ve been flying nearly weekly for over 35 years and this experience with Frontier Airlines ranks at the top of poor encounters with travel. The level of customer service failed at every step of the way. I have been in contact with Frontier Customer Service through e-mail since they report they have no ability to discuss by phone...

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On October 9, 2023 we had schedule two flights: F9 1138 from New Orleans to Orlando Fl. (F9 2755) and F9 2755 From Orlando Fl. to Ontario, Ca. (ONT) Upon arrival to Orlando, our tickets said Flight F9 2755 was departing from gate# 87. We confirmed the gate with the Flight Board and rushed to gate 87 having to go through a massive line at the TSA Security...

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Frontier Airlines Unable to cancel reservations

I've been trying to cancel my reservation #K6TBJL with Frontier and request a return of my requent flyer miles. I cannot do it through CHAT as they tell me their system is 'Utterly' unavailable and I should try again. How can you run a business and block your customers from being able to communicate with you when a Chat Call cannot resolve it.

HELP!

Desired outcome: Cancel booking and return my frequent flyer miles

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3:57 pm EDT

Frontier Airlines $399.00 flight pass

I purchased a pass for myself and one for my wife. I tried several times to book flights... All to no avail. I did not book a flight, I did not take a flight and I was unable to reach anyone on the phone. I do not have the ability to text.

I disputed/cancelled the charges on the amex cards. Now there is another two charges; one for me and one for my wife.

We received no benefit from the service. I do not want to pay the nearly $800 charge, have been unable to book a flight or to fly.

Jeff philbrook [protected]

Desired outcome: Contact from Frontier. If not...complain to FAA

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Frontier Airlines Inability to get a refund

I purchased a flight on Frontier Airlines on 5/15/23 (J8F7WI), Frontier cancelled the flight and stated a refund was issued for 185.96 cc ending in 5999. I purchased the ticket from Affirm and did not use a credit card. I have spoken to them since flight was cancelled attempting to find out where they issued to name on credit card or what ever information they had about

CC so I could attempt to

find out where refund was

Issued, I have not received

any assistance from Frontier

To resolve this.

Desired outcome: Refund of 185.96

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Dear Frontier Airlines, I am writing to express my disappointment with the recent changes to my flight itinerary. I had booked a flight to Orlando arriving on October 11 to pick up my father-in-law who is traveling from Brazil. He is 78 years old and does not speak English, so it is essential that I am there to meet him at the airport. Unfortunately, my...

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Frontier Airlines I want my money back and compensation

I booked a flight with frontier. When I got to the counter, there were a bunch of people in line waiting to check in luggage etc. I was in line for over an hour with only 2 gals working the desk. The ladies working the desk said frontier over sold the flight and I was unable to board. I am having trouble getting a refund or getting a hold of a live agent to assist me with the process. I had to buy a $400 ticket to get home to oregon from san diego. I am super frustrated. Can someone help me?

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5:54 pm EDT

Frontier Airlines Cancel flight and it refund due to contracting covid.

Attempted to cancel flight of Sept. 9 on Friday Sept 8 (TTM to TPA confirmation cos 197H5S) but system indicated my confirmation code could not be found and I attempted to do so many times But with the same result So since I was unable to cancel before flight I tried to obtain a refund but system stated that covid was not a reason for refund of missed flight. Frontier Airlines is willing to expose all of the passengers and flight crew to vivid instead of doing the right and proper outcome. I believe if I had the opportunity to speak with a live person instead of a chat not we would have been able to resolve issue.

Desired outcome: Refund

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5:29 pm EDT
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On August 31, 2023, I was on a flight # 662 (Frontier Airlines) from San Francisco to Denver. Before boarding, I paid an additional fee of $69 to take my carry-on luggage aboard with me. I had arrived to the airport 2 hours before departure. There was considerable chaos at the check-in counter. Seeing as the flight time drew closer, I asked the ticket agent...

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10:04 pm EDT
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Frontier Airlines Go wild pass

No live customer service support - I have chatted with (4) specialist - 3 hours and nothing was resolved - I purchased (2) go wild winter passes - they do not show up on my profile - I waited for the dates to begin to check again - just to make sure - nothing - I was told to log out and change my password - 6 requests with temporary password and the system is now down for 24 - 48 hours. 22 to 24 hour flights - no refund aloud - must be within 24 hours of purchasing the pass! I have lost $600!

Desired outcome: I want a REFUND

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11:07 am EDT
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Frontier Airlines Charged without confirmation and use of flight.

On June 14, 2023 I tried booking with Frontier and your system kicked me out and took payment without a confirmation. I then disputed this with Frontier and my bank to get my $416.96 back and now you took it from my Chase bank account. I did not use or purchase this flight plan as you kicked it out and still took my money. Please return my $416.96 before legal action is taken. This was disputed June 14th, 2023. Again this flight never happened because your system never completed the transaction. There is not any confirmation number and or tracking number.

Desired outcome: Return my $416.96 to my account.

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7:16 pm EDT
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Frontier Airlines Unfair treatment

Summary: My name is Gail E. Walker. Last year this time my son got very sick and passed away in Sept 2022. Leaving behind three children. 13yrs, 12yrs and 11yrs. I purchased tickets from Seattle, WA to Savannah, GA to get them and help their mother with them for the summer. In July of 2023 I purchased the tickets to take them back home to Savannah, GA leaving on July 30, 2023. On that night arriving at about 6:30. After checking my bag. My boarding passes did not work.

My name is Gail Walker I purchased tickets to leave on July 30, 2023, leaving from Settle. WA to Jacksonville, FL. I arrived at the airport (Sea Tac) at about 6:30 pm. Flight #422 Conformation Code EJ47NE. I went up to the front desk to check my bag. I was told to go to the kiosk to purchase my sticker for my bag to be checked. I did that. I was sent a receipt of that $79 at 6:51 pm. The young lady took my bag, (looked to be of African American with braided hair.) She asks was there something else I said that I needed my boarding passes. She told me that I could pull it up on my phone. I tried to get it up and could not. I told her that I did not know how to get there on my phone. She took my phone and pulled it up and gave me the phone. I thanked her and proceeded to the check point 2. When we got up to the security, the boarding passes didn't not work. Security then took my phone to scan it. It did work. She realized that my boarding passes was a screen shot. She asked if I screen shoted it. I told her no the young lady up front pulled it up on my phone for me. Another security person came over to help. She then put in Conformation Code. And that still not work. She said that They did not check me in up front and that I needed to go back and get boarding passes. Well, when I got back up there no one was there. All this tool so long to try and just get through. Thus, I missed the flight. Even though the flight was delayed from 9:08 pm to 9:25 pm. I could not get real boarding passes. I was accused of being a no show (not true!) How can my bag get checked if I was a no show? My bag went on to Jacksonville, FL. Obviously nothing worked to get me and my grandbabies through. I asked for a chance to get on another flight on another day the answer was no. I asked for my money back the answer was NO. I was given a credit of $277.32. I do not want that. I was treated unfear. I my anxiety has been extremely elevated because of this. My bag was in Jacksonville, FL for six days. This unfear treatment is not right. I intend to see this through. We were there on time; it was not my fault that the boarding passes did not work. My Conformation Code didn't even work. I have sent my complaint to the FAA and to Frontier Airline. I intend to see this through. This has caused me so much anxiety. I have had to be late on paying my rent to be able to purchase more tickets to take them back home. I need for this to be resolved. Gail Walker.

Desired outcome: to be paid all my money back. And for my anxiety plus the days I did not have my bag.

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4:20 pm EDT
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Frontier Airlines Cancelled flight #519

My name is Peter Harris. I booked flight #519, flying Savannah to Philadelphia, and then Philadelphia to Denver after a layover. After arriving in Philadelphia, the flight was scheduled for 8:48 pm, but was delayed multiple times until finally being cancelled around midnight that night due to maintenance issues. After attempting to book a flight with Frontier to fly to Denver as early as possible, seats filled up quickly and I was unable to fly out of Philadelphia that next day. I decided to book a flight with United airlines to fly home as early as possible. The reason for getting home quickly is because I own a small business, a chiropractic office in which I see more than 200 patients weekly, which about 80 were scheduled for Monday. These patients rely on me for their health and ability to function throughout the week. Some of these patients can only come in on Monday mornings. I unfortunately had to cancel my Monday morning because of the inconvenience with the cancelled flight, which also cost me business.

Desired outcome: I would like a refund for flight #519 ($473.58 ), the United airlines flight #699 ($482), as well as a refund for flight #456 and #455 ($217.96) due to costing me business.

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About Frontier Airlines

Screenshot Frontier Airlines
Frontier Airlines is a low-cost carrier that operates flights to over 100 destinations across the United States, Mexico, and the Caribbean. Founded in 1994, the airline has grown to become one of the largest ultra-low-cost carriers in the country, offering affordable air travel to millions of passengers each year.

One of the key features of Frontier Airlines is its commitment to providing low fares to its customers. The airline achieves this by offering a range of fare options, including Basic, Classic, and Plus fares, which allow passengers to choose the level of service and amenities they require. This flexibility has made Frontier Airlines a popular choice for budget-conscious travelers who are looking for affordable air travel without sacrificing quality.

In addition to its low fares, Frontier Airlines is also known for its customer-friendly policies. The airline offers a range of services and amenities to make the travel experience as comfortable and convenient as possible, including online check-in, seat selection, and baggage options. Frontier Airlines also offers a frequent flyer program, Frontier Miles, which allows passengers to earn and redeem miles for flights, hotel stays, car rentals, and more.

Another key feature of Frontier Airlines is its modern fleet of aircraft. The airline operates a fleet of Airbus A320 and A321 aircraft, which are known for their fuel efficiency and passenger comfort. The airline also has plans to expand its fleet with the addition of new Airbus A320neo and A321neo aircraft, which will further enhance the airline's efficiency and sustainability.

Overall, Frontier Airlines is a reliable and affordable option for travelers who are looking for a low-cost carrier that offers quality service and amenities. With its commitment to low fares, customer-friendly policies, and modern fleet of aircraft, Frontier Airlines is a popular choice for budget-conscious travelers across the United States and beyond.
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Overview of Frontier Airlines complaint handling

Frontier Airlines reviews first appeared on Complaints Board on Sep 5, 2006. The latest review Scammers! was posted on Jun 16, 2024. The latest complaint Airline Flight was resolved on May 06, 2022. Frontier Airlines has an average consumer rating of 1 stars from 266 reviews. Frontier Airlines has resolved 29 complaints.
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  1. Frontier Airlines Contacts

  2. Frontier Airlines phone numbers
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    Corporate Communications
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    Aircraft Maintenance
    More phone numbers
  3. Frontier Airlines emails
  4. Frontier Airlines address
    PO Box 492085, Denver, Colorado, 80249, United States
  5. Frontier Airlines social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 18, 2024

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