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Frontier Airlines Customer Care Service

Frontier Airlines, Inc.

PO Box 492085
United States - 80249

Customer Support Phone Numbers

+1 720 374 4621 1 0

Frontier Airlines Complaints & Reviews

Frontier Airlines / Horrible experience

Lisamcross on Aug 21, 2017
I should have read all of the stories before booking the tickets. I wish I knew how bad this company was! Flight attendants were late for the flight and it was delayed for over 3 hours. Everyone was waiting for them to find replacements. This is so wild and unprofessional. I don't want to...

Frontier Airlines / Flight attendant service during flight

carol a roberson on Mar 18, 2017
Flight Attendant ignored assisting with lifting carry on to overhead on Flight 718 from Denver to Washington Reagan on 17 Mar 2017 at 1045 AM from Gate A36 arriving in DCA at 410 PM. She was a slender about 5'8 - 5'10, middle age, long black hair with some grey. Her hair was pulled back in a...

Frontier Airlines / Cancelled flight - no real options!

Dora Fuentes on Dec 29, 2016
Scheduled flight from lax-ord 12/20/16.. Few hours before my flight, I received an email that it was to be cancelled. No reason given. I tried to call customer service and waited for 45 minutes before I was disconnected. 3 options were given that were not accommodating to anyone! Full...

Frontier Airlines / Air travel

Carol Ann Fitzgerald on Dec 19, 2016
We were scheduled to fly out on December 18, 2016 at 2 o'clock in the afternoon, flight was canceled two hours before take off. Frontier airlines would not help us schedule another flight or give us comps for hotel. They can only get us from Miami to Denver but not Denver to Salt Lake...

Frontier Airlines / Flight Reservations were delayed and told me that I couldn't get home for two more days from my booked flight

Stephanie Snow Watkins on Jul 25, 2016
This is the worst experience I have ever had with any company I have ever done business with in my 49 years of life. I've never even written a complaint about any other company ever but felt I had to warn other people about this unethical and unprofessional business. I booked a flight for...

Frontier Airlines / Customer Service

Lisa0019 on Apr 27, 2016
I dropped my niece and her friend off at Orlando International Airport at 0900 more than 2 hours before their flight was to leave they waited in line for more than an hour with 3 agents on duty. Not that this is a surprise but the way these two young adults were treated is. Over the...

Frontier Airlines / Delayed flight and then gave away my seat

Tara578 on Mar 26, 2016
My flight was delayed twice. I did not stand by the fair when the flight was delayed 2 hours so they gave away my seat. stoof at the customer service desk for 60 min to no avail. My flight was from Boston to Orlando and they offered me a flight from Chicago. With no way to get to Chicago...

Frontier Airlines / Passenger Ticket

pissed off 9999 on Mar 19, 2016
DO NOT EVER FLY FRONTIER. NO MATTER WHAT THE PURPORTED PRICE OF THE TICKET IS YOU'RE BUYING, IT'S NOT FULLY DISCLOSED. READ ON. I'm no lawyer but it seems that Frontier is engaged in deceptive business practices. They do not list the fact that you'll be required to PAY additional money if...

Frontier Airlines / Terrible everything

Reviewer10915 on Dec 20, 2015
I have been trying to book a ticket for the past five days and it's IMPOSSIBLE to do this with Frontier. I have 46, 000 FF miles, that expires a week ago. They never told me the miles were going to expire. Now if I want to re-instate them, I can but after 3 different CS people and an hour...

Frontier Airlines / The entire customer experience has changed

Reviewer47504 on Nov 22, 2015
Frontier Airlines used to be the seamless and most dependable airline to fly. WARNING: This airline no longer is functionable and has lost its integrity. Once you purchase your ticket, you must expect the following: incredible delays: your incoming plane for your flight will not arrive a...

Frontier Airlines / Terrible experience

Reviewer22652 on Aug 27, 2015
My boyfriend booked a flight with Frontier to fly from Detroit to Portland (layover in Denver) for this weekend. We drove to the airport, he went to use the Kiosk to print his boarding pass, the Kiosk was out of service and said "see attendant" and there were no attendants. There were...

Frontier Airlines / Credit for airline miles

Fromtier Licks Diick on Aug 9, 2015
Frontier Airlines refuses to credit my frequent account with the correct mileage from a flight I took back in April, 2015. Repeated attempts to get this corrected have largely gone unnoticed by the airline. Exasperated, I am posting on every available site in the hopes that no else will do business with this terrible company.

Frontier Airlines / Communication regarding luggage

Girltravis on Aug 6, 2015
Aug 1, 2015 Unprofessional Atlanta Airport Staff with Luggage issue. Saturday 8-1-2015, I flew Frontier Airlines from MSP to ATL, I checked 3 pieces of luggage. Once I arrived to ATL, I only received one piece of luggage. I then talked to ATL Frontier Baggage Staff, the had me filled out a...

Frontier Airlines / The worst customer service ever!

Pteetlaydie on May 4, 2015
Hello, I am a Licensed Real Estate Broker in two states...Wisconsin and Georgia. I am the CEO of both of my companies. I have done lots of flying with Frontier and I am an Early Returns member, and have flown frequently with Frontier within the last year. All you have to do is look up my...

Frontier Airlines / late and rude

straight face on Mar 10, 2015
Our flight times were changed twice and the plane was 40min late leaving!! Upon our return flight, the plane was 20 min late and had to be cleaned making it later! when we got on the plane to be seated the flight attendent was rude and unprofessional. The pilot was driving faster than...


JOYCE15 on Feb 4, 2015
BEWARE OF DECEPTIVE PRICING BY FRONTIER AIRLINES. I have been monitoring airfare for possible spring break trips. yesterday i received an email from frontier and it had very attractive prices for denver to cabo san lucas. i was happy to select flights (from their fare calendar for the...

Frontier Airlines / Rude Unprofessional Staff

TEMost on Oct 31, 2014
If your traveling on and airline and dont mind being late leaving the your gate, Frontier Airlines. If your traveling and dont mind missing your connecting flight, Frontier Airlines. If your traveling on an airline and dont mind being disrespectful flight attendants and gate staff, use...

Frontier Airlines / Airline Police: Unprofessional Conduct

Brenda McCullough on Oct 22, 2014
At Midway Airlines, at approx 6p on Tuesday, October 21, 2014, near the waiting area at C2, I entered a room designated for yoga. I didn't know Frontier offered such a service. Before entering, I asked an employee if the general public was allowed in the room. The employee to whom I...


Derek Flynn on Sep 3, 2014
I made reservation for my wife son and I to fly to Memphis TN.Reservation code DNVTON on Aug. 13th - Aug. 15th. After realizing that we were not going to have to stay over til the 15th I called a re booked to return on the Aug 14th...fully expecting there to be some charge for doing so...

Frontier Airlines / Frontier hidden fees, bad service, etc.

Marlena_MN on Jan 6, 2014
November 2013 - Flew from MSP to LAX, with a connecting flight in Denver. Our flight was with Frontier Airlines. At MSP, we were told about the baggage fee for carry on luggage. When my sister said she called and was told there was no fee, our tickets were updated to show carry-on luggage...

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