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Acai Berry

Acai Berry review: Enter 888 when calling the number for this company to get operator(human) 107

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11:03 pm EDT
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This company makes it very difficult to get a hold of them. To bypass the machine press 888 in rapid succession and you should get an operator.

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107 comments
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caroline butcher
Droitwich, GB
Aug 06, 2009 9:50 am EDT

I am outraged by this scam. I tried to cancel my order for Acai Berry, could not get through on the phone and could not cancel by email. They have charged me £280 in total for 4 tubs of tablets which are useless. Anyone reading this do not REPEAT do not have anything to do with this Company. I am getting legal advisers on the case. They never confirmed the intended cost of the product after the free trial. HARDLY FREE IT IS CLEAR ROBBERY.
Caroline Butcher

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adam townsend
Fairford, GB
Aug 06, 2009 9:42 am EDT

please help from the uk and dont know how to stop this order

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Pam Bouque
Lafayette, US
Feb 21, 2009 11:34 am EST

I ordered this product. It doesn't work. I it's impossible to cancel this order. I will take action to put this company out of business. All I can hope is this happens to you one day.

CANCEL PEOPLE'S ORDERS!

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Margaret Engels
Walker, US
Jan 06, 2009 8:09 am EST

PureAcaiBerry: I too received 5 pills then a $79.76 order all in 10 days. I cancelled the order and am now being billed $4.51 every two weeks along with a .04 cents international fee on my debit card.No Product is shipped.
I had to cancel my debit card and get a new one. I got no satisfaction when I called them and emailed them. With Oprah's and Ray's picture on the email ad I wonder what they would think of this scam.
I am turning the paperwork over to the State Attorney Generals office Elderly Affairs for investigation.

Be very careful as once they do an international billing with a fee of 1% per transaction your card is in the hands of foreigners that you may not be able to trace. Margaret Engels

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JoAnn McNutt
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Dec 03, 2008 2:55 pm EST

This is the second time I've asked this account to be cancelled, but it still appears on my credit card. Isn't anyone out there listening to customer complaints?

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carolyn mcknight
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Dec 03, 2008 11:50 am EST

need to cancel my order

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carolyn mcknight
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Dec 03, 2008 11:48 am EST

trying to cancel my order

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M. Elser
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Dec 03, 2008 11:48 am EST

Had charges show up on my Visa bill, too. Called
customer support at [protected] - complained -
and "a real person" said they are refunding the $$$ and it should show up next mo. on billing...we'll see. Didn't get any one on the [protected] number - so try the first number and you can cancel your
charges. Good luck.

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Phyllis Bromaghin
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Dec 02, 2008 2:23 pm EST

i ordered your free trial which i never received. I have been charge 4 different charges which total 216.86 I have been trying to call your company. I emailed you and asked for a refund but no response.
I want this cancelled and my money refunded. I am disputing the charges with my credit card company. You will be hearing from then.

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robert laino
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Dec 02, 2008 10:05 am EST

please return my money, $74.95, i have returned your product, i need the money, i have contacted my credit card company, please respond, my home number is [protected].

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Phyllis
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Dec 01, 2008 7:27 am EST

I have had the same dplorable dihonest experienc as all these complainants.

The best action so far was : Itook my complaint to my card account at visa and told them to stop payment. They want my bill
I am sending the emailed receipt of request.

I am sending the Oprah show this information so they stop advertising without knowing.

The next best thing is to get together and engage an attorney.

Good luck to all of us

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carol sember
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Nov 28, 2008 4:56 pm EST

This is my third request to cancell any orders which I have never received from your company. I would appreciate if you would credit my account of the $5.95 amount thas has repeatedly shown up every month on my bill. If this coninues to happen I have no recourse but to contact the Attorney General!

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JOHN KAY
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Nov 27, 2008 3:07 am EST

PLEASE CANCEL MY ORDER. I WILL NOT AUTHORIZE FURTHER PAYMENT. YOU ARE A FRAUDULENT COMPANY. THIS WILL BE REPORTED TO THE PROPER AUTHORITIES...!

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Chitralekha Etwarrow
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Nov 25, 2008 4:58 pm EST

I would like to cancel my order ASAP.
Please check with my name and cancel my order. Please also send an email to me confirming this cancellation.
My name is Chitralekha Etwarrow
Best Regards

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jeanne
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Nov 24, 2008 12:33 pm EST

The terms were CLEARLY stated if you read the whole thing including "Terms". Also, I have never had any difficulty reaching a human, or cancelling recently.

I cancelled due to medical difficulties and would do business with them in the future if able.

I was treated very nicely by both young men that I spoke to at 2 separate times and both issues were taken care of promptly. Also, I have had no trouble reaching anyone by phone - listen to the recording...

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Wayne Miller
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Nov 24, 2008 10:48 am EST

I am trying to cancell my order and geta refund. I have been unsuccessful getting anyone. Please help

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constance gay
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Nov 24, 2008 10:28 am EST

please cancel my order.i did not ask for you all to take any money out of my account i will file a complaint against this company

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Risa Kibiloski
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Nov 24, 2008 10:19 am EST

I have done everything to get my refund and now they tell me they only gave me so many days to send the product back. They never gave me a date to return the product by. This company is such a scam I am going to contact my lawyer. They shipped me 2 bottles at $79.76 and I can't even get them to refund 1 bottle. I hope all of these comments gets something done about their scam.

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Brenda Bryant
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Nov 24, 2008 6:57 am EST

Please cancel my order for Ultra Relief. Thank you

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carolina daniel
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Nov 23, 2008 3:21 pm EST

I CANCELLED THIS PRODUCT ON 10/15/08 THEN i GOT ANOTHER CHARGE OF .451 ON 11/10/08, THEN ANOTHER ON 11/19/08. I DO NOT WANT ANY MORE PRODUCTS CHARGE TO MY ACCOUNT, I HAVE CONTACTED THE BETTER BUSINESS BUREAU AND I AM SENDING YOU PRODUCT BACK TO YOU CAN REFUND MY $79.89 BACK INTO MY ACCOUNT. IF I SEE ANY MORE CHARGES ON MY ACCOUNT I WILL SUE THE OPERATION I SPOKE TO AND THE SUPERVISOR, BY LAW I CAN SEE THE TELE-MARKET PERSON $10, 000. 00, TO THEM PERSONALLY FOR A SCAM LIKE THIS. CANCEL MY ORDER AND REFUND THE AMOUNT YOU FRAUDULENTLY TOOK OUT OF MY ACCOUNT.

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Marvin Q. Caudle
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Nov 22, 2008 4:22 pm EST

i am trying to cancel my order with your company. I really don't have a need for this product.

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Maria Velasquez
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Nov 21, 2008 1:54 pm EST

I want to cancel order # 1827184 i did not authorize my daugther to do that

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kerri gentry
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Nov 21, 2008 12:12 pm EST

[protected] and I talked to a human too. It took five minutes. good luck

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cindy gould
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Nov 20, 2008 10:21 pm EST

I have a charge of $79.76 on my credit card from your company. You cannot talk to anyone nor does the email go thru. I have contacted my credit card company and am disputing the charge. This company is a definite rip0ff. I requested a sample of the product and next thing I know, there is this charge on my credit card. DO NOT USE THIS COMPANY. YOU WILL GET RIPPED OFF! Watch your credit card charges.

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rumy kostova
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Nov 17, 2008 2:14 am EST

Please people help to stop that crysiness...where to go what to do to stop them to charge my ceditcard for somethihg i DIDNT order and DIDNT recevied

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Linda Rizzo Crowley
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Nov 16, 2008 12:23 pm EST

This is my second contact. I continue to receive Acai Berry Capsules which I did not order. I have contacted Better Business Bureau and in process of joining a class action suit against your company. If I receive one more shipment...will go on CNN with this story. My Brother works for them!

STOP SENDING ME YOUR PRODUCTS...NOW!

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Steve Bewley
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Nov 15, 2008 12:37 pm EST

I've been charged two months in a row $79.76. I would like to know what is going on. I only order a sample. Why am I getting charged this amount. I've tried to call but can't get nobody to talk to me. I need my refund back.

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Margaret Willis-Wade
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Nov 14, 2008 11:35 am EST

I would like for someone to call me about my last bottle of pills. I received an email asking if I would like the last order of product shipped to me and I have not being able to talk to anyone about it. I would like the alst bottle of pills send to me since my credit crad has already being charge and I cannot receive a refund for it.

Thank you,
Margaret Willis-Wade

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LaSonna Collins
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Nov 14, 2008 11:17 am EST

I am very upset I thought that I was buying a product for only 1.85 and the total was 84.70 I want my money back ASAP or I was take further actions.

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GLORIA WALKER
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Nov 14, 2008 10:04 am EST

I DID NOT ORDER YOUR PRODUCT AND THEREFORE I WILL NOT PAY FOR IT. IT SOUNDS LIKE THE COMPANY HAS TAKEN ADVANTAGE OF A LOT OF POOR PEOPLE AND I FEEL IT SHOULD BE STOPPED. WHY ARE YOU AFRAID TO TALK TO ANYONE? ALL YOU HAVE IS RECORDINGS AND STILL YOU CAN'T DO WHAT YOU NEED TO DO TO GET THE PROBLEM SOLVED. SUCH A RACKET - YOU NEED TO BE PUT BEHIND BARS FOR THE REST OF YOUR LIFE FOR STEALING FROM THE POOR CONSUMER. ESPECIALLY ECONOMY BEING THE WAY IT IS.

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Cheryl Ballou
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Nov 14, 2008 9:55 am EST

Please discontinue my order immediately. Five days is not a good sample. By the time the sample was gone you had delivered another bottle and billed me for $79.76. Please cancel my order. I don't recall reading in the literature the cost of this product. Again, please concel my order immediately.

Thank you.

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CASSANDRA GREENE
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Nov 14, 2008 9:28 am EST

THE COMPANY CONTINUE TO CHARGE MY CREDIT CARD. LIKE THE INDIVIDUALS ABOVE I'M UNABLE TO REACH ANYONE. I CANCELED MY ORDER ON LINE BUT THEY CONTINUE TO CHARGE ME I ALSO HAVE MULTIPLE CHARGES LISTED ON MY CREDIT CARD

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whintey koons
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Nov 13, 2008 6:53 pm EST

I did not order any additional bottles of this product. I want to cancel any future orders. I want a refund on my credit card immediately! I have already been in touch with my bank about this transaction and they are looking into it.

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joel friedman
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Nov 13, 2008 6:10 pm EST

a scam. They charged my credit card after I ordered free samples only. Upon receiving my credit card bill todayand findidng I had a charge of $78.33, I called the credit card company to tell them I did not order these pills except for the free sample ...telling them further that I had attempted to contact the pill comapany but there was no recourse other than to go to their website at Gohelpnow.com. to cancel. The web site stated that if I paid $20 they would cancel my order. This is blackmail. They said I would not have to return the subsequent shipment that I should be receiving a credit of of $78.33 if they comply with the cancellation.

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Louise Doucette
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Nov 13, 2008 1:29 pm EST

Confirmation number is 2822684

I was charged Canadian $134.50 for a product i did not receive. I AM CANCELING FUTURE ORDERS...
I would like the bottle i paid for or a refund...Please send confirmation of cancelation...

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Roy Ridguard
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Nov 11, 2008 11:21 am EST

kindly, cancel all products now . have been receiving severial months supplies after agreeing for samplies only.

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jo
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Nov 11, 2008 10:51 am EST

I tried the www.gohelpnow.com and it is only for specific products. Not like mine, of course. I am so worried about this, but what CAN WE DO. Start a class action suit?

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Robyn
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Nov 11, 2008 10:35 am EST

Unfortunately, I too was a victim of this company. By contacting them on their "gohelpnow" website, which they direct you to, I was able to get my money refunded. I had not even accepted the first shipment but cancelled almost as soon as I signed up (aif you go the acai website, there is a way to cancel an order) and returned that first shipment. They still had charged my account for the $79.96. I was so angry and upset and I too tried to reach them by phone. I finally sent an email with the date of cancellation, the date they charged my account and the date of shipment and return, and demanded a refund. They sent an email back saying it would take up to 45 days to process my refund and if I contacted them again it would take even longer, that it was the bank's policy that a refund could take a long time to process. I wrote back immediately and said basically, that's b-s***; if my money is not in my account by tomorrow, my attorney would be contacting them. And it was, they refunded the entire $79.96. However, I have since discovered that they are continuing to charge me the "monthly fee" and am in the process of attempting to reach them yet again. Acai - if you are monitoring these - stop the monthly charges immediately.

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marilyn linda jones-hayes
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Nov 10, 2008 7:42 pm EST

My sister ordered this "sample" on my card. I have also been billed for a month supply. Called & canceled on phone & on their so called website & am still being billed. My card company stated that the only way to stop this automatic billing was to cancel the account & card. This is very inconvenient since I have other legitimate bills with automatic withdrawals related to this card. DONT GET SUCKED INTO THIS MONEY DRAINING PIT & FRAUDULANT COMPANY!

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James Venable
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Nov 10, 2008 7:19 pm EST

Please cancell my order. I don't want to receive anymore and do not charge my credit card again.

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