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Acai Berry Customer Service Contacts

650 Manhattan Ave.
Brooklyn, New York
United States - 11222

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Acai Berry Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
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acai berry detox tablets and colon cleanse tabletsfree trial

this company advertised a free trial you pay p and p so you give your card details for this purpose only then they take unauthorised amounts from your bank in my case £75 plus £1.50 this has put me over my overdraft limit at my bank and I have incurred charges as a result of this it also left me and my children with no food or elec for a week. The only wellbeing they are looking after is their own.

DO NOT TOUCH WITH A BARGE POLE TRADES UNDER DIFFERENT NAMES MAINLY SLIMMING PRODUCTS ACAI BERRY ACAI DETOX ETC

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    Lb Envision Acaiberry & Life Cleanse — This company should be fined

    I have also fallen in this trap. I am from Brazil and when I heard about it I thought it was good for my...

    London

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Life Cleanse And Acai Berry DetoxLife Cleanse and Acai Berry returned to Trading Planet Ltd and no Refund

    I ordered both Life Cleanse and Acai Berry detox as free samples from Trading Planet Ltd (the small print about cancelling was so faint and small that you would need a magnifying glass to see it) These samples arrived - I did not get a chance to use them as I am so busy dealing with my husband who had a massive stroke last November. To my horror a while later I looked ta my Visa and found that four amounts of $133.79 each had been deducted I immediatly phoned Visa and said that I had no idea what these withdrawals were for - 2 were listed as Singapore and numbers and the last two were Life Cleanse and Acai Berry Detox still nothing rang a bell and then the very same day I received a parcel in the mail with a bottle of Life Cleanse pills and so I phoned Visa and said that I now knew what the withdrawals were. Then I phoned Trading Planet and explained that I did not want this product and where could I return it to - I was told not to return it and that I would get an e-mail telling me what I could do. The e-mail came and was of no use whatsover. So I phoned another number and explained that I did not want this product and wanted a refund when I had returned it. This time the woman hung up on me which I thought was very rude. A few days later another bottle of pills arrived and Canada Post wanted Duty to be paid so I refused the parcel - this happened once again and again I refused the parcel. I had also send back the original bottle of pills which had arrived after the free samples. I wrote a letter explaining that I had a very ill husband and I was a lady of 80 years and could certainly not afford and did not want these products - we both live on very small pensions. The second lot of pills have gone back to Trading Planet Ltd but I have not had any refund. The so called free samples I will have to pay for and call it a very expensive lesson to learn but I would like the second two amounts to be credited back to my Visa. It was extra expensive as the original price was in £ and then it was converted to US dollars and then to Canadian dollars.
    I am so disgusted with this whole mess and hope that something can be done. Trading Planet Ltd did not even have the courtesy to answer my letter

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      • Th
        thomas moreau Jan 12, 2010

        I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites like www. Vitality-clean.com with these fake diet products (colon cleanser, acai berry, resveratrol), and fake cosmetics products (dazzle white, face factor, etc.) . They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
        The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
        The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
        It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
        Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
        ACAIBERRYEXCLUSIVE.COM - Whois Information
        Registrant:
        Douglass, Clay [email protected]
        Viv3 Lab Limited
        Unit 5, Mill Road Industrial Estate
        Linlithgow, WL EH49 7QY
        GB
        Domain name: ACAIBERRYEXCLUSIVE.COM
        Administrative Contact, Technical Contact:
        viveraglobal, Hostmaster [email protected]
        Viv3 Lab Limited
        Unit 5, Mill Road Industrial Estate
        Linlithgow, WL EH49 7QY
        GB
        +44.[protected]
        Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
        Impressum:
        LB Pegasus Limited
        29 Wordsworth Gardens
        Dipton
        Stanley
        Co Durham
        DH9 9LG
        United Kingdom
        +[protected]

        LB is for Local Billing….
        And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
        Impressum:
        Trading Planet LTd.
        56 Thorton Close
        Pelton
        Chester Le Street
        Co Durham
        DH2 1QH
        United Kingdom


        Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is [email protected]
        Other addresses to find those sca...ers:
        Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
        [email protected]
        [email protected]
        [email protected]
        [email protected]

        0 Votes
      • De
        debra lee Nov 30, 2009

        i want to cancel my order with this company

        0 Votes
      • Ga
        Gaudreault Audrey Nov 08, 2009

        Bonjour, <br />
        Je me nommes Audrey Gaudreault. J'ai fais une commende sur internet le 28-09-2009 de produit tel que Life Cleanse et Acai Berry Detox. Je suis tombé sur le site par hazard et il disait ÉCHANTILLON GRATUIT... Je suis une Canadienne Française et ne comprend pas l'anglais, je ne parle pas et ne lis pas l'anglais. Donc je ne savais pas que des prélèvement allaient se faire sur ma carte de crédit, de montant faramineux... <br />
        Je vous pries de me désabonner et de me remboursser les montants qui ont été prélevés sur ma carte de crédit et ce ; Deux montants de 126, 15$ prélevé le 16 octobre 2009 et Deux montants de 131, 09$ prélevé le 30 octobre 2009.

        0 Votes
      • So
        sorry Oct 06, 2009

        It was unclear to me that when you did not react within 15 days that not only the order would be prolonged (alas), but also the free trail for appr 4 pounds (ie only shipment) would become a full order for about 80 pounds. <br />
        It also turned out that while offering for a 15 day trial, they ship you a bottle with a 30 days' full amount. They refer to the terms and conditions, but I found nothing of the sort that explained any of this. I made a phonecall to the callcenter (+[protected]) to ask about for an explanation, but eventually the phone call was cut short by them. I guess they did not like my questioning? The lesson to be learned? DO NOT ORDER!

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Global Beauty Acai Berry — scam scam!!

      this is the re-name company...formally or informally known as beauty sculpt...maybe changed name so it can...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Help Your Health - Acai Berry Detox & Life CleanserCredit Card Charged without permission

      I require your help with an item I ordered on-line: There was an advert for AcaiBerry Detox & Life Cleanser which you could receive free of charge the price to pay was just for postage, the amount for postage was taken from my account on the 16th October 2009. Also, on receiving my credit card statement today I see that there are 2 more amounts deducted from my card, both for £76.30 from HelpYourHealth. I have looked on the internet to try to trace this company but can not find any details, can you help pls?

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        • Ho
          HOH Dec 23, 2009

          I also am in the same situation - these would have to be the most expensive tablets ever! I have sent a formal letter advising that they are to remove my credit card details and to not send any further products. I received a further bottle and another charge of $133 Australian dollars! Today - I am organising for no further charges to be taken from my credit card. Is there somewhere where we can formally complain?? Also, I am unsure where you found this company advertising - mine was on FaceBook. Has anyone attempted to contact Face Book?

          0 Votes
        • Jd
          jdp185 Dec 21, 2009

          I too am in the same position & havent been able to get my money refunded. Credit Card company were great, but this company are just out to rip people off and should be stopped

          0 Votes
        • Ad
          a ditchburn Dec 16, 2009

          i have been ignored by this company when i phoned them up in uk they slamed the phone down on me when i told them i didnt want any more of these pills because of an elegic reaction yhey charged my account for 76 pounds they told me i would get it refunded but i never did then when i phond again the put the phone down on me we must warn people about this company as they are conning people out of money i cant get the web sight address

          0 Votes
        • Ww
          wwww Nov 18, 2009

          hello
          i have the same problem as yours. do you have any e-mail adress for that ompany???

          0 Votes
        • Ca
          Carole Murray Nov 17, 2009

          I also got in touch with the credit card company today. They said they will put a stop on them taking any more funds out of my account from this date, however, there is nothing they can do to refund it. They gave me the UK number of the company so I called them and basically got nowhere. They refused point blank to refund. They would not let me talk to a manager and they were quite condescending. I am them to justify the extortionate cost of 28 capsules, basically they just ignored my question. I told them that I could not have cancelled the agreement on the site becuase the site does not exist, at which they said it does and quoted me the web address acaiexclusive.com. I have gone into this web address and nowhere does it allow me to do anything other than read about the products. Just prior to them cutting the call I told them in no uncertain terms that they were con artists. Hasn't got me anywhere but made me feel a bit better. Looks like I'm just going to have to live with this mistake - I wont make another one like this again thats for sure.

          0 Votes
        • Me
          Melbug Nov 16, 2009

          The same thing happened to me and after getting no where on having them cancle the subscription I just cancled my credit card. I didnt know what else to do. My credit card company gave me this number to call ; [protected] when I called they that there was an agreement that I had 14 days to cancle and that was it. maybe you will have more luck talking with them.

          0 Votes

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        Acai Detox BerryCharges after account closed

        I ordered the ACAI "free trail" and paid the shipping charges on my credit card.
        (Don't ever let them get your card number).

        The product arrived 9 days after the order. The product was impure, as ACAI must be consumed alone with NO additives. There exist MANY additives in this material. It must also have USDA certification, which this material does not have. The product contains sand (silicon oxide).
        I returned the "free trail" the next day following receipt.

        I telephoned the company to cancel my account. I was assured that NO further charges would be made, and NO further product would be sent to me.

        I found that another charge was made the following day. No product has been received.

        I note from internet postings that these people sell product that is not pure, and not USDA certified. Also that this firm continues to debit credit card numbers that they have gleaned from their "free trial" scam.

        To have these charges reversed is an onerous task. My advice is to NOT ever sign up for ANY "free trial" for anything, if your credit card number is required.

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Trading Planet Ltd/Acai Berry DetoxScam!

          I have just received the second bottle of Acai Berry Detox pills, at a charge inc. postage of £82.95p EACH, when I only
          agreed to a single trial bottle of this product at the cost of £1!!

          Horrendous then to report that £195.90p has therefore been stolen from my account, and I would like financial restitution immediately, and an assurance that my credit card details have been eliminated from the records of this company.

          There is no email nor website address on the 'Invoice/Receipt', and I'm not sure what I could be letting myself in for in terms of cost if I go for a long distance call.

          Help!

          Antonia Leach

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            Acai Berry / Trading Planet LtdSCAMMING THIEVES

            If anyone would like help to get their money back on the dodgy 'Trading Planet Ltd company as listed above, please feel free to try:-

            Email: [protected]@viv3.com or call [protected] (these are not directly associated with the company, just a call centre doing their dirt work, so please be nice, it may just help you)?!

            I know it has worked for some, but sadly not all, but you've lost nothing without trying.

            Whatever you do, do not even attempt to waste your phonebill on [protected] or [protected], they are not remotely interested or helpful and when the line of questioning gets too close for comfort (no phone rage required), they simply put the phone down!!! This goes to show that even the 'family' of staff are well briefed on what they are doing - RogueTraders and Watchdog seem like good places to start.
            Good luck people, I wish you well.

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              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Acai Berry / Acai Berry TropicalFraudulent Business Practices

              I ordered a sample Acai Berry Tropic product by phone, but canceled entire order before I hung phone up. Yes they had my account info. This company fraudulently debited my account first the "sample price + Inter. Trans. Fee" and after email and phone cancellation again, they took $88.64 + $2.66 International Transfer Fee 14 days later. I never received the sample product, still havent 2 months later. I had to change bank accounts so now they send threatening email "Collection Notices" demanding good account info.

              BEWARE...THIS COMPANY GETS YOUR ACCOUNT INFO AND WITHDRAWS FUNDS WRONGLY, DOESN'T SEND OUT ALL THE PRODUCT, MAKES COMMUNICATION FOR CANCELLATION IMPOSSIBLE, AND IS GETTING AWAY WITH IT IN MANY COUNTRIES: USA, UK, CANADA, ???

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                • Ab
                  ABTmanager Jan 06, 2010

                  Hi,

                  We would like to apologize if there was any confusion regarding our trial offer when you placed your order. We would like to help you resolve this situation as soon as possible. We try to make the terms of our trial offers as clear as possible which is why they are displayed right at the top of the order page. These terms explain how our trial offer works, however we understand that misunderstandings sometimes happen. In addition to providing the terms and conditions of our offer on the order page, they are also displayed on the terms and conditions page which can be found by clicking the link at the bottom of the order page, and the homepage.

                  To help resolve the situation we ask that you please contact our customer service department toll free at [protected]. Here you will be able to speak to one of our highly qualified and expertly trained customer service representatives for a full refund. Our customer service department is available Monday through Fridays between the hours of 8am and 9pm EST. We are also open on Saturdays from 8am to 4pm EST. We are happy to assist you with ANY questions or concerns you may have.

                  Once again, we apologize for the inconvenience and we truly want to keep our customers satisfied with our products. We are always open to suggestions for improving our offers and we would love to hear yours! We look forward to helping you resolve any problems that you may have.

                  Thanks,

                  Joe C
                  Manager

                  0 Votes
                • Di
                  diannajo Nov 12, 2009

                  please help me get the e mail adress For Acaipoyer max

                  0 Votes
                • Di
                  diannajo Nov 12, 2009

                  can you give me the email adress as i can not find it and they are doing the same thing to me thank you
                  miss kitty

                  0 Votes

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Fwm Laboratories Hollywood Fl. Acaiberry And Probotic Cleansecharged on my debt $88.00 twice

                I paid for shipping and handling for two products which were a 30 days free trial. Two weeks pass and my bank account was overdrawn by $74 dollars, which was a Saturaday. By monday my bank account was over drawn by $265.04. Part of it was what I spent on my debt card, which I thought I had money to cover. With all overdraft fees and the $88 dollars charged twice I owe big bucks that I do not have to cover my debt. When I called the company the lady demanded what I want done with the account. I said what account? I was not aware thast I had an account of any kind with this company. All I did was pay for shipping and handling for two free products. Once I asked the lady to give me my options she cancelled my order. Once I did that I thought I was doing something to help the situation. I then went back online and found out that if cancelled my order I gave up any chance I had for a refund or help at all. Its a big scam for money besides the fact that the pills were not even what I expected from an acai berry grown in the rain forest in Brazil. What can I do now? Iam a single mom with 6 kids. Work 50 hours a week to support them. All I wanted to do is lose some weight. Now Iam in debt.

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                  The complaint has been investigated and
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                  Acai Berry Detox SCS Health ProductsScam, gross misrepresentation of charges

                  SCAM! SCAM! SCAM! Avoid this company!<br />
                  Advertises a free trial with small shipping charge. Then, within 15 days they start charging your account $80 and make it very difficult and expensive to cancel.<br />
                  They've recently changed the wording on the disclaimers, probably to avoid being sued. But it's still a gross a scam and they grossly misrepresent their charges. <br />
                  Dealing with them has been a nightmare!!<br />
                  SCAM! SCAM! SCAM!

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                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Acaiberryexclusivecredit card charged

                    ordered free trial paid postage now am getting billed monthly for something i didnt order or receive . help stop this and get my money back.

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                      • Lo
                        Lorene Van Bracht Dec 07, 2009

                        Initially received free trial of Acaiberry. Now unauthorised amounts of money being deducted from my credit card monthly and Acaiberry product continuing to be sent. I need to know how to cancel & stop this from continuing asap!!

                        0 Votes
                      • So
                        sol ferreras Nov 09, 2009

                        MY NAME IS SOLDERLYN FERRERAS... NOVEMBER 11/09/2009

                        I AM SOW HAPPY BECAUSE A GET A LETTER AN A CHECK WHY 2.900.00 DOLLAR BATH I NET TO TAKE TO THAT PRESIDENT CAROL BECAUSE I WINNER 95.000.00 OR 8.000.000 MILLION..BECAUSE I DONT NOW PLEASE CALL ME AT [protected] AN MY E-MAIL IS [email protected]
                        SOW YOU KET TELL ME WHAT I NET TO DO TO GET MY MONEY...AN I AM THAT 3 WINNER THAT WHAT THAT LETTER SAID...PLEASE CALL ME... PRESIDENT CAROL...


                        MY ADRESS IS 136 ST.STEPEHEN ROAD
                        BILDING 10 APARTAMENT 211
                        BRIDGEPORT CONNECTICUT 06605
                        [protected]
                        [protected]

                        0 Votes
                      • We
                        WebbT Sep 29, 2009

                        I requested the "FREE TRIAL PACK" of Acai Berry and Detox capsules, providing my credit card details to cover the postage costs. It is supposed to be a secure business, it shows all the "legitimate" logos and information the Site, but it has now been taking lump sum payments from my credit card account!!! When I call there is no answer on the phone!! What are Britain's Police doing about this?!?! There are other reports about this company, I'm just discovering them!! PS: THE PRODUCTS DON'T WORK, I WAS VOMITTING WHEN I TOOK THEM!! IS THAT WHAT IS MEANT BY "DETOX" AND "LOSE WEIGHT QUICKLY"!?!?!?

                        0 Votes

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Acai Berry Detox tabletsOver charged for free product

                      I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites like www. Vitality-clean.com with these fake diet products (colon cleanser, acai berry, resveratrol), and fake cosmetics products (dazzle white, face factor, etc.) . They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
                      The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
                      The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
                      It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
                      Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
                      ACAIBERRYEXCLUSIVE.COM - Whois Information
                      Registrant:
                      Douglass, Clay clay.[protected]@viveraglobal.com
                      Viv3 Lab Limited
                      Unit 5, Mill Road Industrial Estate
                      Linlithgow, WL EH49 7QY
                      GB
                      Domain name: ACAIBERRYEXCLUSIVE.COM
                      Administrative Contact, Technical Contact:
                      viveraglobal, Hostmaster [protected]@viveraglobal.com
                      Viv3 Lab Limited
                      Unit 5, Mill Road Industrial Estate
                      Linlithgow, WL EH49 7QY
                      GB
                      +44.[protected]
                      Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
                      Impressum:
                      LB Pegasus Limited
                      29 Wordsworth Gardens
                      Dipton
                      Stanley
                      Co Durham
                      DH9 9LG
                      United Kingdom
                      +[protected]

                      LB is for Local Billing….
                      And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
                      Impressum:
                      Trading Planet LTd.
                      56 Thorton Close
                      Pelton
                      Chester Le Street
                      Co Durham
                      DH2 1QH
                      United Kingdom


                      Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is [protected]@phytoscience.co.uk.
                      Other addresses to find those sca...ers:
                      Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
                      [protected]@contactcenter.com
                      clay.[protected]@localbillinglimited.com
                      mitch.[protected]@localbillinglimited.com
                      [protected]@gmail.com

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                        • Ch
                          Charmain Elliott Nov 05, 2009

                          I have just ordered the above and intend on sending them back. I hope that this does reflect on my account. I think it is terrible that these people are allowed to get away with this kind of thing. It can pose serious health risks on people's lives.

                          0 Votes

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        acai berry tropicScam, Fraud, Bad Faith

                        On 9/29/09 I responded on line to a 14 day free trial period to try Acia Berry Tropic Dietary Supplement, I had to pay $4.95 shipping that was to be charged to my card to try the product risk free for 14 days, a few days pass and a solicitor called me from some company that mentined my free trial of Acia Berry Tropic and was trying to give me a $50 gas voucher, I cut them short and declined their offer and said I wanted to cancel my 14 day free trial of Acia Berry Tropic. 25 days passes and I receive a bottle of Acia Berry Tropic on 10/24/09, decided to try any ways since it showed up, 3 days after (10/27/09) receving the product I received a e-mail saying my credit card refused the transaction for $88.64 and that they had been trying to contact me with out sucess, I never received any notice by mail or phone from Essential Health Brands of Wilmington, DE, they stated that if I did not respond in 5 days that I would be turned in to a 3rd party collection agency and that my credit score and rating would be affected. After several attemts to contact them I finally got through and talked to a representive after I blocked my phone number, she said I was obligated to pay because the trial period started the day I placed the order not the day I received the product and that I needed to read the terms and conditions...I had been Scamed, I checked my credit card statement and have been charged $4.95 for shipping the day after the order, $88.64+fnfee of $1.77 =$90.41 twice 14 days apart, the first charge was 10/15/09 the second was 10/29/09, and now have a charge from build wealth on the 10/20/09 for $30.00 that I have no idea what it is!!! from the time I placed the order to today it has been 36 days and I have charges totaling $215.77 on my Visa Credit Card... Beware!!! This Company has Scam and Fraud Written all over it...Please Beware this is Fraud!!! Contacting Better Business Bureau, State Attorny General Office in Delaware and Washington State, US post master for mail fraud, and Visa for Credit card fraud!!! And the media!!! http://www.essentialhealthbrands.com/index.html

                        Beware!!!

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                          • Ka
                            Karen from NY Feb 27, 2010

                            I have been going round and round with Healthbrands for about 5 months now. They charged by credit cards for a $.99 free trial and $88.64 for the Acai Berry juice but guess what - They never sent me anything ever. I never received any product from them. When I complained to my credit card company originally I said I didn't recognize these charges forgetting I had signed up for a "free trial offer". My credit card company investigated and when they came up with my sign up I was stuck. They said I needed to go back to Healthbrands and get a refund from them. I have made several phone calls, complained to the Better Business Bureau (who did nothing for me) and sent a certified mail letter to this company with proof they got they're money back from the credit card and still no credit from them. This company is definitely a fraud. Beware!! Can't anything be done about them. I'm out nearly $90. and never even received any product. My next step is the Delaware State Attorney General's office. Anyone who has a complaint about these people please do the same. It's not even the money anymore, it's the principle!!

                            1 Votes
                          • Fm
                            F.M. Bass Feb 20, 2010
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I also took the free offer on line for AcaiBerry Tropic and I found out to late that it was not free, when I called I got a foreign speaking girl who told me that i had agreed to purchase one a month at $88.74 and if I sent it back they would not refund my money so I may as well keep it and use. I told her that I was canceling my further orders and if there was any more charges to my card I would be seeing a Lawyer, After futher discussion she finally agreed to cancel my supposely agreement, I will find out the first of the month, This is definatly a scam, so I think I should have my card #s changed, what a mess, I should know that nothing is free.Is there anything that can be done about these people?

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                          Resolved
                          trading planet acai berry detoxrefund

                          had got a free trail and gave details of card for postage and package thought nothing of it went to bank 2nd nov check accounts to find that 74.49 and 15.74 taken from my accounton 27/10/09 and 29/10/09 went in told a lady in bank who then gave me a number to phone to cancel bank card which i did when i got home then i opened my post in was my bank statement which i checked and noticed 8th october 76.81 twice taken out but had not ordered this same name as on 27, 10 2parcels arrived today 3rd nov containing a caiberry detox which i had not ordered and 2 invoices for 82.95 one dated 22.10 one dated 26.10 also colon cleanse and acai berry dettox not ordered went on internet looked up trading planet ltd it came up a scam ws going on so phoned nos for police with log nos, phoned our police so how and wot do i do know to get my money back

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                            Vibrant beauty/Acai Berry — Taking money without authority

                            I responded to a 'free trial offer' for Acai pills which should have cost me $2.95 for shipping...

                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            Healthscience/acai Berry Detox & Life CleanseThey charge creditcard for products that have never been ordered

                            On October 28th I received 1 jar of Acai Berry Detox and 1 jar of Life Cleanse both to the value of £ 39.50 per jar, in total £ 79.00 + shipping and handeling £ 3.95. In total £ 82.95 has been charged to my creditcard, without my acceptence - I have never ordered these products. On October 29th I send both jars back to:
                            HealthScience, Ordman House, 31 Arden Close, Bradley Stoke, Bristol, BS32 8AX, United Kingdom.
                            I have asked HealthScience to cancel any account I may have with them and also demanded my money be returned to be. Also I have made a police report regarding this theft from my creditcard.

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                              Acai Berry&life Cleansing — LB Envision Net Worldwide Ltd UK.

                              impossible to get hold of the above.also no e-mail address could be found.for obvious reason, they dont want...

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                              resolved to the customer's satisfaction
                              Resolved
                              Acai Berry 500 — unauthorized payments

                              Signed up online for the free sample of Acai Berry 500. Now automated payments are being withdrawn from my...

                              Melville

                              The complaint has been investigated and
                              resolved to the customer's satisfaction
                              Resolved
                              PMA LLC. / Acai Berry & Colon CleanseFraudulent Charges

                              This is a FRAUDULENT Company. I ordered the ACAI BERRY & COLON CLEANSE. I read all the fine print and I knew that my 14 day free trial began the day they actually shipped not from the day I received the product. I used the tracking number to check when it actually shipped and was in my city Post office to call them. I called on Oct. 14th to cancel and was told it needed to be return postmarked in 6 more days. With the RMA# which was the same as the order #. I was told it was canceled and would not be charged if I returned it postmarked before the 20th. They had not even shipped the Acai berry yet but was told it was shipping out that day and needed to be postmarked by the 26th. I received the colon cleanse on the 15th and I took out my 14 days worth for my free trial and went directly to the post office. I paid $1.80 to return it with delivery confirmation. I checked it made it back to them on the 20th which it only needed to be postmarked by. I did the same thing with the Acai berry, I received it the 21st, I took out my 14 day trial and went directly to the post office, they also received it the day it was supposed to be postmarked on the 26th of October. GUESS WHAT? MY VISA COMPANY called this morning to say that a known fraudulent company had placed two charges on my account. One was charged on the 20th, and the other on the 26th. those were supposed to be postmarked dates not actual received dates. Anyway my charge company said they were an overseas international company and are running a SCAM!! When they saw the second charge a red flag went up and they called me to verify the charges. I told them the story and they are denying the charges, and any future charges by this company. So I suggest anyone who has ordered from this company to call their charge card company immediately and let them know when you have canceled the product, and to deny any further charges from the company. To be honest I haven't even tried the product I am too afraid too!! If they are a fraudulent company, how do I know the product isn't fraudulent also??

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                                • Id
                                  IDELISA Dec 04, 2009
                                  This comment was posted by
                                  a verified customer
                                  Verified customer

                                  FIND THAT THAT PARTICULR COMPANY NAME WILL NOT CHARGE BUT THEY ARE RUNNING A SCAM AND THEY CAN USE ANOTHER "COMPANY NAME" AND RUN YOUR CARD WITH OTHER CHARGES

                                  0 Votes
                                • Sm
                                  smat2001 Nov 27, 2009

                                  I too have been scammed by this company. I ordered the Acai Berry XS "free trial" off of their website. It stated that I had 14 days to send back and not be charged. I immediatly went to the post office and returned the bottle unopened. I have receipts to prove I sent back. Within 10 days my credit card was charged $85.91 for the bottle I sent back. I called the company twice and was told that I was suppose to call the company upon sending product back to let them know. Know where on the website does it state that even though the operators tell you it does. Therefore I have been swindled out of the money. Do not buy anything from these people and make sure your bank knows not to accept anymore charges from the.

                                  0 Votes

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