this company advertised a free trial you pay p and p so you give your card details for this purpose only then they take unauthorised amounts from your bank in my case £75 plus £1.50 this has put me over my overdraft limit at my bank and I have incurred charges as a result of this it also left me and my children with no food or elec for a week. The only wellbeing they are looking after is their own.
DO NOT TOUCH WITH A BARGE POLE TRADES UNDER DIFFERENT NAMES MAINLY SLIMMING PRODUCTS ACAI BERRY ACAI DETOX ETC
I have also fallen in this trap. I am from Brazil and when I heard about it I thought it was good for my...
I ordered both Life Cleanse and Acai Berry detox as free samples from Trading Planet Ltd (the small print about cancelling was so faint and small that you would need a magnifying glass to see it) These samples arrived - I did not get a chance to use them as I am so busy dealing with my husband who had a massive stroke last November. To my horror a while later I looked ta my Visa and found that four amounts of $133.79 each had been deducted I immediatly phoned Visa and said that I had no idea what these withdrawals were for - 2 were listed as Singapore and numbers and the last two were Life Cleanse and Acai Berry Detox still nothing rang a bell and then the very same day I received a parcel in the mail with a bottle of Life Cleanse pills and so I phoned Visa and said that I now knew what the withdrawals were. Then I phoned Trading Planet and explained that I did not want this product and where could I return it to - I was told not to return it and that I would get an e-mail telling me what I could do. The e-mail came and was of no use whatsover. So I phoned another number and explained that I did not want this product and wanted a refund when I had returned it. This time the woman hung up on me which I thought was very rude. A few days later another bottle of pills arrived and Canada Post wanted Duty to be paid so I refused the parcel - this happened once again and again I refused the parcel. I had also send back the original bottle of pills which had arrived after the free samples. I wrote a letter explaining that I had a very ill husband and I was a lady of 80 years and could certainly not afford and did not want these products - we both live on very small pensions. The second lot of pills have gone back to Trading Planet Ltd but I have not had any refund. The so called free samples I will have to pay for and call it a very expensive lesson to learn but I would like the second two amounts to be credited back to my Visa. It was extra expensive as the original price was in £ and then it was converted to US dollars and then to Canadian dollars.
I am so disgusted with this whole mess and hope that something can be done. Trading Planet Ltd did not even have the courtesy to answer my letter
this is the re-name company...formally or informally known as beauty sculpt...maybe changed name so it can...
I require your help with an item I ordered on-line: There was an advert for AcaiBerry Detox & Life Cleanser which you could receive free of charge the price to pay was just for postage, the amount for postage was taken from my account on the 16th October 2009. Also, on receiving my credit card statement today I see that there are 2 more amounts deducted from my card, both for £76.30 from HelpYourHealth. I have looked on the internet to try to trace this company but can not find any details, can you help pls?
I ordered the ACAI "free trail" and paid the shipping charges on my credit card.
(Don't ever let them get your card number).
The product arrived 9 days after the order. The product was impure, as ACAI must be consumed alone with NO additives. There exist MANY additives in this material. It must also have USDA certification, which this material does not have. The product contains sand (silicon oxide).
I returned the "free trail" the next day following receipt.
I telephoned the company to cancel my account. I was assured that NO further charges would be made, and NO further product would be sent to me.
I found that another charge was made the following day. No product has been received.
I note from internet postings that these people sell product that is not pure, and not USDA certified. Also that this firm continues to debit credit card numbers that they have gleaned from their "free trial" scam.
To have these charges reversed is an onerous task. My advice is to NOT ever sign up for ANY "free trial" for anything, if your credit card number is required.
I have just received the second bottle of Acai Berry Detox pills, at a charge inc. postage of £82.95p EACH, when I only
agreed to a single trial bottle of this product at the cost of £1!!
Horrendous then to report that £195.90p has therefore been stolen from my account, and I would like financial restitution immediately, and an assurance that my credit card details have been eliminated from the records of this company.
There is no email nor website address on the 'Invoice/Receipt', and I'm not sure what I could be letting myself in for in terms of cost if I go for a long distance call.
If anyone would like help to get their money back on the dodgy 'Trading Planet Ltd company as listed above, please feel free to try:-
Email: [protected]@viv3.com or call [protected] (these are not directly associated with the company, just a call centre doing their dirt work, so please be nice, it may just help you)?!
I know it has worked for some, but sadly not all, but you've lost nothing without trying.
Whatever you do, do not even attempt to waste your phonebill on [protected] or [protected], they are not remotely interested or helpful and when the line of questioning gets too close for comfort (no phone rage required), they simply put the phone down!!! This goes to show that even the 'family' of staff are well briefed on what they are doing - RogueTraders and Watchdog seem like good places to start.
Good luck people, I wish you well.
I ordered a sample Acai Berry Tropic product by phone, but canceled entire order before I hung phone up. Yes they had my account info. This company fraudulently debited my account first the "sample price + Inter. Trans. Fee" and after email and phone cancellation again, they took $88.64 + $2.66 International Transfer Fee 14 days later. I never received the sample product, still havent 2 months later. I had to change bank accounts so now they send threatening email "Collection Notices" demanding good account info.
BEWARE...THIS COMPANY GETS YOUR ACCOUNT INFO AND WITHDRAWS FUNDS WRONGLY, DOESN'T SEND OUT ALL THE PRODUCT, MAKES COMMUNICATION FOR CANCELLATION IMPOSSIBLE, AND IS GETTING AWAY WITH IT IN MANY COUNTRIES: USA, UK, CANADA, ???
I paid for shipping and handling for two products which were a 30 days free trial. Two weeks pass and my bank account was overdrawn by $74 dollars, which was a Saturaday. By monday my bank account was over drawn by $265.04. Part of it was what I spent on my debt card, which I thought I had money to cover. With all overdraft fees and the $88 dollars charged twice I owe big bucks that I do not have to cover my debt. When I called the company the lady demanded what I want done with the account. I said what account? I was not aware thast I had an account of any kind with this company. All I did was pay for shipping and handling for two free products. Once I asked the lady to give me my options she cancelled my order. Once I did that I thought I was doing something to help the situation. I then went back online and found out that if cancelled my order I gave up any chance I had for a refund or help at all. Its a big scam for money besides the fact that the pills were not even what I expected from an acai berry grown in the rain forest in Brazil. What can I do now? Iam a single mom with 6 kids. Work 50 hours a week to support them. All I wanted to do is lose some weight. Now Iam in debt.
SCAM! SCAM! SCAM! Avoid this company!<br />
Advertises a free trial with small shipping charge. Then, within 15 days they start charging your account $80 and make it very difficult and expensive to cancel.<br />
They've recently changed the wording on the disclaimers, probably to avoid being sued. But it's still a gross a scam and they grossly misrepresent their charges. <br />
Dealing with them has been a nightmare!!<br />
SCAM! SCAM! SCAM!
ordered free trial paid postage now am getting billed monthly for something i didnt order or receive . help stop this and get my money back.
I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites like www. Vitality-clean.com with these fake diet products (colon cleanser, acai berry, resveratrol), and fake cosmetics products (dazzle white, face factor, etc.) . They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
ACAIBERRYEXCLUSIVE.COM - Whois Information
Douglass, Clay clay.[protected]@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster [protected]@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
LB Pegasus Limited
29 Wordsworth Gardens
LB is for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Trading Planet LTd.
56 Thorton Close
Chester Le Street
Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is [protected]@phytoscience.co.uk.
Other addresses to find those sca...ers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
On 9/29/09 I responded on line to a 14 day free trial period to try Acia Berry Tropic Dietary Supplement, I had to pay $4.95 shipping that was to be charged to my card to try the product risk free for 14 days, a few days pass and a solicitor called me from some company that mentined my free trial of Acia Berry Tropic and was trying to give me a $50 gas voucher, I cut them short and declined their offer and said I wanted to cancel my 14 day free trial of Acia Berry Tropic. 25 days passes and I receive a bottle of Acia Berry Tropic on 10/24/09, decided to try any ways since it showed up, 3 days after (10/27/09) receving the product I received a e-mail saying my credit card refused the transaction for $88.64 and that they had been trying to contact me with out sucess, I never received any notice by mail or phone from Essential Health Brands of Wilmington, DE, they stated that if I did not respond in 5 days that I would be turned in to a 3rd party collection agency and that my credit score and rating would be affected. After several attemts to contact them I finally got through and talked to a representive after I blocked my phone number, she said I was obligated to pay because the trial period started the day I placed the order not the day I received the product and that I needed to read the terms and conditions...I had been Scamed, I checked my credit card statement and have been charged $4.95 for shipping the day after the order, $88.64+fnfee of $1.77 =$90.41 twice 14 days apart, the first charge was 10/15/09 the second was 10/29/09, and now have a charge from build wealth on the 10/20/09 for $30.00 that I have no idea what it is!!! from the time I placed the order to today it has been 36 days and I have charges totaling $215.77 on my Visa Credit Card... Beware!!! This Company has Scam and Fraud Written all over it...Please Beware this is Fraud!!! Contacting Better Business Bureau, State Attorny General Office in Delaware and Washington State, US post master for mail fraud, and Visa for Credit card fraud!!! And the media!!! http://www.essentialhealthbrands.com/index.html
had got a free trail and gave details of card for postage and package thought nothing of it went to bank 2nd nov check accounts to find that 74.49 and 15.74 taken from my accounton 27/10/09 and 29/10/09 went in told a lady in bank who then gave me a number to phone to cancel bank card which i did when i got home then i opened my post in was my bank statement which i checked and noticed 8th october 76.81 twice taken out but had not ordered this same name as on 27, 10 2parcels arrived today 3rd nov containing a caiberry detox which i had not ordered and 2 invoices for 82.95 one dated 22.10 one dated 26.10 also colon cleanse and acai berry dettox not ordered went on internet looked up trading planet ltd it came up a scam ws going on so phoned nos for police with log nos, phoned our police so how and wot do i do know to get my money back
I responded to a 'free trial offer' for Acai pills which should have cost me $2.95 for shipping...
On October 28th I received 1 jar of Acai Berry Detox and 1 jar of Life Cleanse both to the value of £ 39.50 per jar, in total £ 79.00 + shipping and handeling £ 3.95. In total £ 82.95 has been charged to my creditcard, without my acceptence - I have never ordered these products. On October 29th I send both jars back to:
HealthScience, Ordman House, 31 Arden Close, Bradley Stoke, Bristol, BS32 8AX, United Kingdom.
I have asked HealthScience to cancel any account I may have with them and also demanded my money be returned to be. Also I have made a police report regarding this theft from my creditcard.
impossible to get hold of the above.also no e-mail address could be found.for obvious reason, they dont want...
Signed up online for the free sample of Acai Berry 500. Now automated payments are being withdrawn from my...
This is a FRAUDULENT Company. I ordered the ACAI BERRY & COLON CLEANSE. I read all the fine print and I knew that my 14 day free trial began the day they actually shipped not from the day I received the product. I used the tracking number to check when it actually shipped and was in my city Post office to call them. I called on Oct. 14th to cancel and was told it needed to be return postmarked in 6 more days. With the RMA# which was the same as the order #. I was told it was canceled and would not be charged if I returned it postmarked before the 20th. They had not even shipped the Acai berry yet but was told it was shipping out that day and needed to be postmarked by the 26th. I received the colon cleanse on the 15th and I took out my 14 days worth for my free trial and went directly to the post office. I paid $1.80 to return it with delivery confirmation. I checked it made it back to them on the 20th which it only needed to be postmarked by. I did the same thing with the Acai berry, I received it the 21st, I took out my 14 day trial and went directly to the post office, they also received it the day it was supposed to be postmarked on the 26th of October. GUESS WHAT? MY VISA COMPANY called this morning to say that a known fraudulent company had placed two charges on my account. One was charged on the 20th, and the other on the 26th. those were supposed to be postmarked dates not actual received dates. Anyway my charge company said they were an overseas international company and are running a SCAM!! When they saw the second charge a red flag went up and they called me to verify the charges. I told them the story and they are denying the charges, and any future charges by this company. So I suggest anyone who has ordered from this company to call their charge card company immediately and let them know when you have canceled the product, and to deny any further charges from the company. To be honest I haven't even tried the product I am too afraid too!! If they are a fraudulent company, how do I know the product isn't fraudulent also??