Acai Berry Nutrition
Koog Aan De Zaan
United States - 1541 EE
Like many posts on this site. I recvd sample. I cancelled any further product. I was charged twice for over $80. I recvd one bottle and returned it for refund. I recvd no refund. I see this story throughout the internet and yet the banks do not accept it as fraud. Bank of A investigated" so they say" and found this legit. They permitted the charges. I do not expect anything but "too bad " anymore from business. The lawyers have them protected to the hilt. We suckers suffer.
To the" told you so people take your know it all attitude back to the tv and monitor it for some triviality that upsets your self righteous you know what. Why are you reading complaints anyway if you are so perfect
I ordered my free trial for $2.95 s&h and called and cancled after first shipment. After I recived 3 more bottles and $87.13 was taken out of my account I called them. They said I never canceled my acount. I gave then the ladys name we talked to (sherry) and conversation # the said we never called to cancle they do not give out conversation #'s. We filed a complaint with bbb finaly after two weeks they responded back and said if we return them they money would be put back in my account in two weeks. They recived the pacage 10/21/09 I still do not have my money. Jan 5 I recived another bottle. Called them back and talked to six or seven different people. I g've had for 6ot cursed hung up on and told about anything you could think of. Come to find out they have been taking money out of my account for the last six months. They have made a total of $378.16 of unauthorized transactions out of my account. I had to close my bank account I have had for 6 years and start a new one. We are still in process of fighting to get our money back. Had to turn it over to bank and credit card company.
I did not bought anything lately I bought 2 acai berry bottles few weeks back and the other few months back...
I signed up for a free trial of Acai Slim online for $4.95 for just shipping and handling to just try the product. However two weeks later I received Acai Burn in the mail and aweek after that I called to cancel the product because my doctor said product was not safe to use. I returned the product and their warehouse received it on the 15th of October. I called them prior for the address and they assured me that if the product was returned by the 17th I was not to be charged. On the 20th of October they charged my account $87.62 plus $2.72 charged for international transaction. They have yet to return my monies into my account I have been calling everyday with the customer care reps being very unhelpful. The last four times I have called they assure me that they have forwarded to their corporate office. Still no response. My name is Ronquela Biggins my phone number is [protected]
I originally ordered acaiburn and I get that but I have paid for that and I have't submitted my order then another $119.02 was automatically added to my cost. I did read through the website but didn't see information regarding this cost! A week later $119.02 was taken from my account - statement said Web Access?? unsure what this meant but presumed I was charged for looking on the website. At this point I was going to cancel my card but due to forthcoming events I decided to leave it for now. I feel completely sick knowing that these people can take money whenever they want - and not show this information clearly on their website. I have never bought goods from abroad before but feel really silly that I have been conned
We made the mistake of ordering four (4) supplements online related to acai berry ffor "free trial offers", "just pay shipping". should have been 2 charges for $3.95, another for $4.95 & a last for $5.95. roughly $19 bucks plus tax for free trial's. all this started 8/10/09. to date our debit card has been hit with $525 worth of charges from the following companies:
Ph. no. found yet... jvr-supplements
[protected] golden health
Plus bank overdraft / return fees of $38.50 each for 12 valid purchases that didn't clear because of these unauthorized charges ($462).
We're looking at just under $1, 000 in unauthorized charges & fees from this $19 free sample!!!
The "samples" are sent in some cases from china with no invoice or packing slip to give you a clue as to how to return them.
The bank so far has been working with us to reverse some of the charges, but these unexpected deductions have caused household bills to be in delayed in payment.
The phone #s were almost all voice mails & the hoops you need to jump thru to get return addresses is just crazy.
In a poorly written email reply we're being told you can only return the unused portion within 15 days of purchase (not receipt) and then you pay shipping, and a 20% re-stocking fee!
If anyone from acai berry reads this, please stop sending any more products to me. I am receiving a package almost every 4 weeks. all I wanted was a free sample. if this is not corrected, and I am not contacted to confirm cancelation, I will take further action. i'm sure you can find my details in your system, and my number is above.
I look forward to hearing from you soon.
I am extremly upset that I have to pay for my order in u>s> funds and the product comes from canada. it is produced in alberta but in order to get another order you have to order from the u. s. this is a rip off and it should be stopped. I don't have a company or a web site and this will not be answered.
Please read it all! the complaint I have is the one of the fact the phones are tied up to talk to someone because all you people on here didnt read the terms and conditions of the website. some of you said that you got charged for extra charges, well that is because on the page it states that you will be getting two bonuses and if you had read in the terms and conditions it would state that they were both on a 14 or 28 day trial period and then you would get charged for monthly fees at which you can close the account at anytime with those two bonuses. then the fact of getting charged for the fees of a product right after you have ordered it. we all know that nothing is free in this world and like the site says, 14 free trial period, doesnt say free product nor does it say free sample. this product is a 14 day free trial to try out the product, and you will be charged a small fee for shipping and handling. under the terms and conditions it says that you will be charged 59.99 for the product at the end of that 14 day period, which is a 30 day supply (60 capsules). did you fail to also read that the product comes with a 60 day guarantee, which means that you can return any portion of the product or even an empty bottle back to the company to receive a full refund. so instead of calling about how you have been cheated out of something you need to read the terms and conditions and get off the phone so us people can get through on the phone. dont blame others for you not able to work the internet. you need to read, that is r e a d first, then if you understand the website, charges and terms and conditions then you place your order.
This company.. acaiburn is not a scam... they are thieft with a cover!! this company sucks... they charge with no autorization to my bank 119.90 for 4 bottles and I only recive one.. I cancele it and still they charge me for the 1st bottle that I was suppose to be charge just 5 bucks and cancelet within 21 days...3 weekes later, they send me 2 bottles... I return them and I wait for my money to be back in my acount... but then.. they said, they sended me 3 bottles, so I have to pay for 1 bottle... this [email protected]#% are theft!!!
Do not, I repeat do not order this so-called free trial of acai burn. what a scam! I ordered their product that was touted as a free trial bottle of pills and $150 later I am finally getting out of this mess. stay away from it and everything that has to do with it!!! there is no truth whatsoever in their claims or their scruples. there are at least 2 different phone numbers that you have to call to cancel your "membership". omg what a horrendous business.
This is a complete rip off. the trial offer is not free. you place your order through their website and all you have to pay is a minimal amount for postage and handling of $us4.95. the trick is that the fee is in us currency to be posted in the us not international. the order confirmation they sent me via email shows the following:
Summary of today’s charges:
Item description price quantity subtotal
Acaiburn capsules free 1 free
Free trial 30-day supply
shipping & handling $24.95
priority upsell $0.00
grand total $24.95
Your shipment is estimated to arrive within 4-7 business days.
The capsules are not free!!!
Nz$59.95 has been deducted from my visa account. when I queried this I got this response on 23 february:
I would like to explain why we have charged you $ 24.95 for the shipping charges:
you have been charged $ 4.95 for the original shipping charges and $ 20.00 additional for the international shipping charges since you are in new zealand
I would like to inform you that we ship international shipments via best shipping method.in order to secure your shipment and our acai berry pills we charge an extra $ 20 for international orders. I hope you can understand.
I queried this further and have been told that due to currency conversion the shipping and handling fee is nz$59.95 and that:
we ship one months supply but we offer 14 days to try our acai pills and after that if you wish to continue with the pills after your free trial period gets over then you get charged $ 59.95 for the one months supply.
We shipped one month supply with the 14 days free trial period if you decide to keep the acai pills after free trial gets over then you will be charged $ 59.95 for that.
Most people I know usually cant be bothered returning capsules once they have received them.
This is a scam, buyer beware!!
I placed my order on february 15 2008 and still haven't received these yet, today is march 3 2008!!
You have been removed from the autoship program and you will not be receiving any further shipments. as per the terms and conditions you agreed to before placing your order, your card will be charged the discounted rate of $59.95 for the full month’s supply of amazing pills after the completion of trial period.
You will not be charged the $59.95 for the free trial if we receive the package back before the 14 days trial period is over. if the package arrives after that, then you will still be refunded.
Please return the portions of pills you wish to be refunded for to:
Po box 10233
Des moines, ia 50381
Please send package back either ups, fedex, or if you prefer to ship via usps, please ask for "delivery confirmation". you will be provided with a tracking code - it is very important so please keep this tracking code.
Refunds are processed every two weeks; you will receive an email from us immediately after we have refunded you. please include correspondence in the package with your reason for return and write your rma (return merchandize authorization) number clearly on the outside of the package so that we can identify it as yours, which is: [protected]
What we have charged you is $24.95 only for shipping and handling in usd and shipping and handling charges are non refundable.
I can tell you that although it may not be for everyone, acai burn amazing capsules personally helped me to lose weight and gave me an incredible rush of new life. I hate to see you go but I do understand how difficult losing weight can be. i'd like to thank you for giving it an honest effort.
Have I addressed all of your concerns or is there something else that I can help you with today?
Acaiburn support team
I ordered the free trial of acaiburn which was $5.95 and that was it, then they started charging me more on my bank account even when I called and canceled it. I was charged two times for this product which I only ordered once which was the free trial. then I was charged again for the product acaiberry which I "never" ordered, so I went to there website and sent them a message saying that I wanted to cancel the order and they said that i'm not registered to them. so I wonder, was am I being charged for the acaiberry product when I was told I was not registered to it. I was charged for acaiburn, acaiberry, acaiberryteaplus, teaacaiberry. I don't know if its the same company, but it keeps charging me. I even get charged so for membership, and I dont know why. and now, I want to know why i'm being charged for this poweracaionl. I was charged $94.57, I went to google and searced to see what it was and it brought me here. so how am I suppose to support my two kids when everytime I deposit money in the bank the acai places keeping charging my account. and now I don't even have a job. do you know how hard it is to have two kids, not have a job, having to pay the bills when you don't have money because of acai company keeps charging me for something I never even ordered or never even heard. I called to so many acai websites and canceled whatever I was registered to, but somehow i'm still being charged!!! I want answers to why this is happening. I want my money back!
I have been calling all of the numbers posted with out any success. the product made me feel really ill. I...
I, like many of you ladies, recieved a charge of $4.95 on my bank account but it was under web access along...
I also have been charged twice for $4.95 once for $59.95 and now a charge for $29.95. I read too late all the complaints coming from ordering acai burn. I have submitted a complaint to the BBB in hopes of getting some resolution to this problem. I hope that more complaints are sent to the BBB so that they can shut down this company who is just fraudulently continuing to charge unsuspecting clients.
I dont know if I have a complaint yet or not. ive read the other comments and am very concerned about getting...
I ordered trail size paid shipping charge of 4.95 12 days later there a 69.95 charge on my bank satement call...
I ordered package two which clearly states in the terms and conditions that it does NOT come with a...