Menu
CB Online Shopping Acai Berry Enter 888 when calling the number for this company to get operator(human)
Acai Berry

Acai Berry review: Enter 888 when calling the number for this company to get operator(human) 107

P
Author of the review
11:03 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company makes it very difficult to get a hold of them. To bypass the machine press 888 in rapid succession and you should get an operator.

More Acai Berry reviews & complaints

Acai Berry - LB Envision Net Worldwide Ltd UK. 119
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acai Berry - Accounting discrepencies and lies about free trials 49
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acai Berry - fraud 55
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acai Berry - Acai Berry &Free Trial& Scam 78
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acai Berry - Credit Card Charged without permission 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acai Berry - Scam, Fraud, Bad Faith 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acai Berry - Advertised FREE Sample's for JUST Shipping and Handling 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acai Berry - Life Cleanse and Acai Berry returned to Trading Planet Ltd and no Refund 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
107 comments
K
K
Kelvin Larson
,
Nov 10, 2008 6:15 pm EST

How the HELL do I get hold of these people. I have called [protected], [protected], [protected], [protected]. No one can find my acct. info. or tell me how to cancel my future charges. What a SCAM outfit. Don't let anyone you know sign up. Opra must be in on this one.

A
A
Alta THAYER
,
Nov 10, 2008 5:22 pm EST

unbelevable they say all calls are very important to us .then they make you wait and wait then say all calls are taken in order. I am sad to see what scaming theives you. I went to my bank and changed my visa card # then reported you to the FBI. I demand that you retun my $78.33, for a second order which I never told you to send. this is so illegal we will have a class action suit. Everyone will be contacted. you will be caught. I know it. wire Fraud and stealing someones ID to steal money from their bank is not legal as you know.

C
C
Carol Bowen
,
Nov 09, 2008 9:53 pm EST

Iwant my name removed immediately from your direct shipment of Pure Acai Berry which I did not authorize! Iwill contact the Better business Bureau if I receive one more shipment!

R
R
Renae Smith
,
Nov 08, 2008 1:58 pm EST

I am still trying to cancel my account. If you do not do it, I will report my card lost so it can no longer be added to my card. Companies wonder why people do not want to do business over the internet, this is why. This is the first time in ages I have done it, and it will be the last. Cancel immediately!

J
J
Jessica Green
,
Nov 08, 2008 9:38 am EST

I used the www.gohelpnow.com and totally agree with all comments I have read. Unfortunately I did not researchthe product before I purchase my "sample". I did call and use the 888 in rapid sequence and never acheived anything. I called back several times and finally a recording came on to contact an operator call [protected] - Fish Point Marketing. I called, but today is a Saturday, so I got a voice mail box and left a message. Currently they are still charging my account $79.76.
We will see how this turns out...

T
T
Toni Vanmetre
,
Nov 07, 2008 7:33 pm EST

Im am returning the month supply of acai berry . I wanted the sample only. Ive contacted my credit card company and they said to return it and if you dont credit my account for the 79.76, they will be checking into it. Im to get the tracking number when i return it and that way they have proof that it was mailed back. Also a copy of this posting so they have proof that i wanted to return it and my money back.

Y
Y
Yelena litvinskaya
,
Nov 07, 2008 9:42 am EST

I did not apply for your membership, but you again charged me $4.51 on November 5. I sent you last month my e-mails to stop charge my credit card, but it still going on. STOP IMMEDIATELY CHARGE MY CREDIT CARD AND MAKE REFUND MY MONEY !

R
R
Rolande T.Trial
,
Nov 07, 2008 9:01 am EST

I ordered a sample for less than $2.00 for a 5 day course, I was recently billed 79.76 for a full order. Please be informed I cannot take this medicationper my PMD and I wish to cancel Please refund me my 79.76 and do not sent anymore of this product, do not withdraw anymore money from my account. Tnaking you in advance.

E
E
Evelynn Stephens
,
Nov 06, 2008 9:20 pm EST

Please cancel my order immediately
Thanks

D
D
Dorothy Lyons
,
Nov 06, 2008 6:14 pm EST

I, too, ordered JUST a sample and was charged $4.87. I DID NOT agree to receiving any more shipments, but I received two monthly shipments and was charged $79.76 in September and October. During that time, I tried to contact this company, via e-mail and phone, to no avail. I then went to my bank and spent a lengthy time filling out and signing an affadavit attesting to the fact that I did not give my permission to monthly charges to my checking account (debit card). The bank will not reimburse me for my loss unless I provide them with a cancellation date and cancellation number. I explained to them that I have tried in vain to track down the company (Performance Health) that has cheated me out of $159.56. The phonoe number the bank gave me to call is [protected]. When you call that number, you get a recording telling you to go to this website for a cancellation or refund, as well as another phone number to call [protected]). After calling, I was told that this is not Performance Health, the company that sent out the product; it is merely a number for a customer service call center. I was told it was "too late" for me to receive a refund, as my "60-day limit" has expired. My first mistake was ordering the sample and the second mistake was paying by debit card instead of a credit card, which I could have refuted immediately and gotten some reimbursement. What surprises me the most is that this company is not tracked down and put out of business for their unethical and illegal practices!

M
M
Mark
,
Nov 06, 2008 3:51 pm EST

$100.85, was being charged on my credit card each month for dietary supplements, this was groundless, now I have called Perfoemance Health's Service department, November 6, 2008, and a clerk told me she would cancel any future transactions. I am anxiously waiting for that statement to arrive in the mails.

G
G
G Carol Wright
,
Nov 06, 2008 1:18 pm EST

I ordered just a trial of this product Pure ACaiBerry,
and now I see my credit card was charged, I didnot
give you permission to charge more, AND I don't
want anymore of this product and do NOT charge
my card anymore or I will turn it over to the
attorney general office, your are thieves, stealing
the use of my credit card without my permission.
Absolutely no MORE charges or you will be sued.
G.Carol Wright 1232 Walter St. Alpena, Mi. 49707

B
B
BETTY LAMMENS
,
Nov 05, 2008 11:31 am EST

I want to cancell my order & charges refunded. I got 5 pills charged 79.76. This is a scam. I will report to the better business if you don't take me off your order list.

A
A
Ali Woods
,
Nov 04, 2008 3:30 pm EST

I ordered a sample for 4.59 and now i have had 79.79 drafted from my account 3 seperate times.. as well as 4.59 3 seperate times.. i would like a full refund and to be deleted from any membership that i did not sign up for.

P
P
Pam Harrison
,
Nov 04, 2008 8:56 am EST

I am requesting my order to be cancelled and my money refunded. I did not authorize any further charges to my debit card. I will be reporting your company and it's practices to the BBB.
Pam Harrison, pamkharrison@earthlink.net

L
L
Larry Bishop
,
Nov 03, 2008 11:53 am EST

Please refund the $4.51 that was charded with out my consent. I did not order anything so stop tyaking money from my account or I will call the attorney general and repot this operation as fraud

L
L
Larry Bishop
,
Nov 03, 2008 11:46 am EST

I Am being charged for a product that I never ordered.
$4.51 from Advanced Health Force. I have tried to cancel over the internet and there isn't even a place to cancel. I've also tried the phone # listed and they don't work. So please credit my account for the $4.51 and don't send anymore phony orders. This is the number that was attached to the charge on m y account [protected]. I donot have a confirmation code because I never ordered anything

G
G
gwen guye
,
Nov 03, 2008 10:09 am EST

2wks, have pass, i have ask you too cancel this product my dr. does not want me too take this product, i wwill sent this product back, there no real address.you have taken money out of my account, please put it back, this is the second time that ihave e-mail you.i'm in no condition too give money away.put it back, or i will take further action.

P
P
pat britt
,
Nov 01, 2008 12:37 pm EDT

i also fell for this scam. i am being charged 5.95 a mo. for some kind of e-mail news letter to which i didn't order nor want and have not received. i had to cancel my credit card. i want my 11.90 returned

J
J
j in jonesboro
,
Oct 31, 2008 6:52 pm EDT

This company should be shut down. You state that the email address should be on the product. I have looked at all three items and not one of them have any email address as you have claimed. You cannot get any on the phone the wait time are ridiculous and if you take the time to wait they cut you off and you have to start over. You also claim that everything is disclosed when you order. That is just a plain out right lie. The email address of www.gohelpnow.com is bogus. If your correct about your customer service and being able to cancel in just 5 minutes why are so many people have a problem with your company? I guess all these complaints are invalid and most of us are just stupid and cannot read. You can put lipstick on a pig but in the end it still just a pig.

T
T
Tom Hanley
,
Oct 30, 2008 6:19 pm EDT

I want you to cancel my order A.S.A.P. without any problems and I want to get 100% refunded for the last shipment that I refused and returned. I have been in contact with my bank my Lawyer and the Better Business Bureau and I want FAST results. Your so called product is nothing but a big scam!

N
N
nicole springer
,
Oct 29, 2008 6:07 pm EDT

I am being charged 5.87 each month for something and do not know what. I need this cancelled any and all future orders and charges on my account. Please Nicole Springer . I got the $80 charge cancelled but need whatever the other charges are cancelled too.

J
J
Juanita Budde
,
Oct 29, 2008 10:25 am EDT

why do you keep charging my account when i canceled.

please call or e-mail me [protected]

D
D
DMD
,
Oct 28, 2008 5:44 pm EDT

OH YEAH! If somebody from your company actually reads these, MAKE SURE YOU CANCEL ALL FUTURE CHARGES & SHIPMENTS TO ME! AND IT WOULD BE WISE TO REFUND WHAT YOU CHARGED FOR BEING SO DECEPTIVE! MAKE SURE YOU SEND MY EMAIL ADDY A CONFIRMATION OF MY CANCELLATION OR I WILL MAKE AN EVEN BIGGER PUBLIC SPECTACLE OF YOU ON MY PERSONAL PAGE! I HAVE A BUNCH OF FRIENDS THERE & CAN POST A BULLETIN THEY MAY IN TURN RE-POST & COUNTLESS PEOPLE WILL BE INFROMED NOT TO BE ###ED BY YOU!

D
D
DMD
,
Oct 28, 2008 5:36 pm EDT

GIC Shipping Department
134 NW 16th Street Suite 1
Boca Raton, FL 33432
*****************************************************
I just found this address for returns! I clicked on the link above "ExtrmeAcaiBerry.com" scrolled to the bottom & clicked on "Returns _____something?" a window popped up explaining returned bottles have to be sent to this address & they take 30% off the refund for their troubles (###S) & only give you 15 days to return items (###S) I also found another ph# which does not even ring, it just goes dead? At least these MrFr's only got my secondary debit account #! The way it's supposed to work is, charges will not go through unless I place funds into that account, so they just bounce off & cancel themselves out! I've gotten burned before & got a bit wiser... I have a primary account to pay all my bills with it's own debit card... My secondary account I use to make purchases from places online or wherever I do not feel "SAFE"! Others BEWARE & GET SMART! I'll still probably have to cancel my card & have them send a new one cause I have other auto-ships from reputable comapnies that come out of that account, then I have to call them with the new info & hand my bank $10 for the new card! Thank You ###s!

D
D
DMD
,
Oct 28, 2008 4:58 pm EDT

This totally sucks! Especially after reading other complaints here! Now I'm even scared I'll be charge & not be able to resolve this quick enough! First, I was ticked that I was told I would receive a month's supply & got 10 capsules per bottle! Now, I'm afraid I'll have to cancel my debit card & have my bank send me a new card so these people can't charge more $$$ & have an awful little surprise on my bank drafts! I'm going to send a certified letter to these people too so they cannont say they never received notification of my cancellation! Screw this! I hate places you call & cannot get a person to answer! I don't even really like to go through automated screening calls to get to the right department! They should shoot whoever came up with that idea! Anyway, let me send these people a letter tomorrow & they can F*** off!

K
K
Kamala Stevens
,
Oct 28, 2008 3:54 pm EDT

I made one error in my complaint. We were charged $79.76 for the product that we don't want.

S
S
Sarahbess N Rodgers
,
Oct 28, 2008 3:41 pm EDT

Cancel my order as of 10-28-2008, I am unable to contact you whether by phone or email.

K
K
Kamala Stevens
,
Oct 28, 2008 3:03 pm EDT

My mother and I, too, were scammed by this "company". We made the mistake of using our debit cards and have had to cancel them, but are still getting charged the $74.76 plus the $5.95. We were told we had 14 days to cancel and the charge came in on the 10th day. I live paycheck to paycheck and now don't have the money to cover all of my bills I had paid. All we wanted was a sample and we got conned instead. I have done eveything the phone operator said, plus going to the website and nothing has changed. Thanks for reminding me to be suspicious of everything. The order sent is being rejected and sent back. Hope this will stop it all!

R
R
Roxanne
,
Oct 28, 2008 1:51 pm EDT

I also tried to cancell, by phone, and by computer. I even closed out my credit card. I was sent a new card with new number. One month later my new card was charged. (how did they get my new number? This is B---S---

S
S
Shirley Mitchell
,
Oct 28, 2008 11:54 am EDT

I have tried to cancel this product for two months, but to no avail. This product doesn't do what it is suppose to. Still can't find a human to talk to. I have been charged $5.87 for 3 billing periods. Haven't received the product for the last 2. Also the $79.76 charge for something I don't want is also a bit much.

J
J
Judi Keller
,
Oct 28, 2008 10:01 am EDT

I've tried to contact this company (Performance Health USA...They say you can not refuse package but yet I have cancelled several times...They tell you when you call to go online to cancel..>There is no where to cancel..Then when I called the number for the RMA number to return package...It disconnects...I have contacted my credit card company to dispute. matter...THEY ARE A RIP OFF>

Y
Y
YL
,
Oct 28, 2008 9:53 am EDT

I HAVE CANCELLED THIS ORDER THREE TIMES AND CONTINUE TO BE BILLED - I TALKED TO A HUMAN BEING TWICE - WHEN I TRIED TO CANCEL AGAIN, I GOT THE GOHELPNOW.COM REFERRAL - I CONTACTED MY CREDIT CARD COMPANY AND THEY ARE DISPUTING THIS WITH THE BANK OF THIS COMPANY, BUT SAYS IT CAN TAKE THREE MONTHS. THE CREDIT CARD REP SAID HE HAS FOUND HREE ADDITIONAL CHARGES NOW FROM TIS COMPANY WHICH WILL ALSO SHOW UP ON MY NEW STATEMENT. THIS IS A FRAUD AND ROBBERY! I HAVE CONTACTED THE BETTER BUSINESS BUREAU. I HAVE A NOTE TO THE POSTMAN ON MY MAILBOX AND DOOR REFUSING ANY PACKAGES FROM THIS CO.

H
H
Helen Goldberg
,
Oct 28, 2008 9:27 am EDT

This a bogus company, and needs to be taken care of. I am in touch with my credit card company...

H
H
Helen Goldberg
,
Oct 28, 2008 9:03 am EDT

I do not want anything, and wish to return what you sent, , there is no address, , , , where do I retrun it to?

C
C
carol sember
,
Oct 27, 2008 7:17 pm EDT

This is my second request for a refund of 5.95 and a second charge of 5.95, both on my credit charge account. I previously cancelled my account with your company and therefore I should not have been charged for items I did not receive. My credit card company advised me to inform you of this matter. After reading all the other negative Emails, I am very upset. If I am not refunded for these two charges of 5.95 each, I have no other recourse but to inform the authorities.

C
C
carol ann didier
,
Oct 27, 2008 7:04 pm EDT

I, too, only ordered the sample bottle and have tried to cancel ever since. Please delete me from this scam and do not send anymore bottles of anything. I am 70 years old and on a fixed income, I cannot have my card charged with this amount every month. Please delete my name from you billing department post haste and credit myu charge card.
Thank you. C.A. Didier

R
R
Rebeca Bello
,
Oct 27, 2008 5:55 pm EDT

Please refund the charge you did on my account for $79.95. I only ordered the trial size.

S
S
stephanie boone
,
Oct 27, 2008 2:49 pm EDT

ive called cant get threw to you pepole my doctor said i cant take this because my ms i want a refund for two charges to my account of79.76 i cant use thisplease help me with this matter i cant use this again because of my ms thanks so much

T
T
Tracy Haggerty
,
Oct 27, 2008 11:00 am EDT

I have recieved the same response from this company. This month, they withdrew two payments, back to back, the same day. I have contacted my bank each month but they still authorize the withdraw. The bank said the only way to guarentee stop payment is to close this account and re-open a new account. I hate to be scammed. I hope some one steps in and close out such scams. Does anyone know the name or number of the government agency that would handle such a claim? Please help! Thanks

Learn how the rating is calculated

Write a review File a complaint

Acai Berry contacts

Phone number
Website
Category
Trending companies