This company is a complete scam!!! I requested a "risk free trial" sample for the shipping price of $6.95 for their teeth whitening system. By the time I received the product, I was receiving additional products that I had not requested nor had I gotten the chance to even try the trial sample. When I looked at my bank statement, I saw that they had already charged me for the whole package. When I sent the product back to Advanced Wellness, I called them to inform them that I wanted my money back. Their call center representative was very rude and stated that I would not get a refund. I have written several e-mails to this company and was told the same thing. So now these a--holes have their unopened product and my money. To date, my account has been charged $166.17! The call center representatives that I have spoken with barely spoke any English, they were all foreign which makes me think that they are all scamming us from another country. Anyway, I have read all of the complaints about this company and they all sound like my own story. Some attorney who has a set of ba--s needs to get wind of all of this and put these freaks out of business!!! Heaven knows the individual who took this case on would have plenty of screwed over Americans that would have his/her back. Before writing this complaint, I was asked if I could also recommend ways that they could improve to better serve the community.
Canceled this product 3 times spoke to agent 5306 the first time, agent 0102 the second and agent 243 the...
Ladies/Gentlemen, I have just spoken to the "Dispute Department" of my bank in regard to the continou...
Just wondering if anyone has had success if getting a refund for this bogus product? I have called and emailed this company several times and they refuse to give me the correct return address and an "RMA number" (whatever that is) since I canceled my account the minute I saw my bank statement so they could not make any more unauthorized charges. They said they would refund $40 out of a $78.93 and a $83.92 charge. $40 for charges of over $160?! They said I can keep the product as a "gift" - give me a break! I just wanted to correct address to return this garbage, so they couldn't use it against if they got returned to the wrong one. These charges directly interfered with me being able to fill my insulin prescription at the pharmacy when my card was declined because of them.
Has anyone had any success disputing the charges with their bank? ...since this company is no help, whatsoever. What legitimate business doesn't let you return an unused, unopened product for a refund? 110% SCAM!
Any help with these thieves would be much appreciated...
I saw an advertisement online, in an article on Barbara Walters, for two supposed wrinkle produsts that she...
Scam scam scam scam scam scam scam scam scam scam!!! 3 months of calling to cancel delivery I got 3 different...
I, too, have been charged $78.93 for a tooth whitening kit which I understood to be a free sample. Then my credit card company notified me of the charge. I spoke with a man at the company who was not willing to take back the product and correct the mistake. He told me that his supervisor was in a meeting that would probably last five hours.
This is an update on my dealings with this company.
Just like many of you, I fell for the free trial offer. When I received the package, I tossed it on the dresser and forgot about it. Life got in the way and I did not cancel during the trial 14 day period. The next thing I know, I've got a charge of $79.56 to my checking account for a 30 day supply. Like most of you I got very upset and called their customer service number. By the way, their marketing and customer service is being handled my a company called 'Netalab', Miami, Fl. The customer service number you call is for Netalab, not Advanced Wellness Research, the actual company behind Max White Teeth. When I called I was connected with a person with an Indian accent. I'm not sure if his name was Roger or Rajah. I expressed my concern and how upset I was about this charge. I was told I needed to read the Terms and Conditions. When I asked to speak to a supervisor I was told one was not available and that a supervisor would tell me the same thing. The CS agent was rude to me and stood firm that he was not going to give my money back. He made it out that it was my fault for not canceling before the end of the trial period. I canceled my membership them and there and GOT A CANCELATION NUMBER from him. I called back and spoke to a second agent. This one was much nicer and offered me a partial refund. A partial refund was not enough. I did not have the money to spare. Again I was told a supervisor was not available. Oddly though, the longer I complained, the higher the partial refund got. Not willing to accept the partial, I ended the contact.
I went to my bank and canceled my debit card so more charges could not be made on it. I asked about disputing the charges like one can do with a credit card. The bank said they couldn't withhold payment because it came through as a 'point of sale' purchase, just like making a purchase at a retail store. But I was at least able to have the bank waive the overdraft charges.
I checked with the Better Business Bureau. The BBB of South East Florida is the office handling complaints for this company. You can see their failing rating and the other things they are being investigated for at http://www.seflorida.bbb.org/BusinessReport.aspx?CompanyID=92012415.
Since they were so adamant about following their Terms and Conditions, I decided to go back to them. I FOUND A PASSAGE ABOUT RETURNS AND REFUNDS. THIS SHOULD HELP ALL OF YOU. WHEN YOU CALL, QUOTE BACK TO THEM THEIR OWN TERMS AND CONDITIONS - READ IT TO THEM! Under REFUNDS it says: "If You are not satisfied with the Product for any reason, ...To return the Product purchased after your 14-day Free Trial Period, please call Us at [protected] within 30 days of the ship date of Your Product. Refunds will be given on unopened Products only. Returned merchandise requires a delivery confirmation from the shipping provider. Refunds will not be given on packages marked “Return To Sender”. I called and just told Jason that I wanted to return for a refund the item purchased after the trial period and asked him to verify the address I should return it to. Should I send it to their warehouse address noted in the Terms and Conditions. Once I read it to him from the TERMS AND CONDITIONS, he put me on hold and a few minutes later told me he was ISSUING ME A REFUND OF $70.00 AND I DID NOT NEED TO RETURN THE PRODUCT. It was not the full amount but it was close enough for me. I suppose the $10 this is costing me can be considered the actual price of the trial sample - so it was not really free - or I can look at it as the price of an education. How many of us will jump on a free trial offer every again. I still have to see if the refund actually comes trough or not. I will keep you updated.
I wonder if I can declare the $10 on my taxes as an educational expense.
Hi I am also a victim of this same company with multiple names as mention before Advanced Wellness Research, Whiteningnow, and Brightteeth. I sent for the free trail which was stated only charge would be shipping charge three days after I received the product my card was charged 78.93 without me knowing what happen I call and ask for my refund and I haven't yet received it. I didn't even get to use the product. And even if I did I wouldn't pay that much for it. When I could have went to my dentist for whiten. They don't give you time to read everything only that it's free. Free I want that not 78.93 worth. Please refund my money
SCAM adverstising! Having located a particular research paper I noticed a "banner blog" about teeth whitening...the blogger wrote about obtaining free samples from 2 companies for under $10 shipping fee. Visited one company and could not sign on for the free sample; visited the second company and was able to order my sample for the shipping fee of $6.99. What the company does not clearly tell you is that this is not a free sample - even though that is how they pull you in. Once on their site, the switch happens; I actually signed up for a "free trial" of their product. After 15 days they charged my credit card for close to $79 for product I could not test, because it is impossible to push out of the syringe they provide. When I contacted them via phone, I was kept on the line for over 15 minutes by a very condescending person, who advised me that he "understands my problem", but it is my fault - I did not read through the terms and conditions. Lesson learned!
Ordered teeth whitening kit. Called and cancelled after I received second shipment. Like some other complaints mentioned, in that call they kept saying they couldn't hear me and to speak up. I was practically screaming in the phone so that they would hear me. Requested they cancel my membership. The next month I received another shipment and they charged my credit card. I called them and they said that the person I spoke to last month did not cancel the monthly shipment, however, he had record that I had called. After going back and forth with him about this unauthorized shipment and charge, he finally said he would credit me the charge and I won't receive any more shipments. He also said he would send me a confirming email. I haven't received an email nor have they refunded the charges to my credit card. I have contacted my credit card and asked them not to accept anymore charges from them as they are not authorized. What a scam this company is. There really needs to be a class action lawsuit against them.
Are you the victim of the internet scam which claims to give you 'no risk free trials' of tooth...
I ordered a 14 day free trial for a tooth whitening product. I saw nothing stating you had 14 days from the...
Advanced Wellness research (Teeth Whitening) is a SCAM. I ordered and have been charged 69.99 for something I didn't click on to order. After I read the agreement on how they were going to charge I clicked off the screen. But I guess they already had my information and I received a box in the mail. NOTHING in the box stated I had 30 days to cancel, so it sat and then I received another box in the mail. When I opened my credit card statement I had been charged $54.98. I immediately called to cancel and they did credit my account. But then I received another credit statement and saw they charged my the 69.99 for the 1st box. THIS IS A SCAM. DON'T ORDER ANYTHING FROM THE COMPANY. I offerd to return the unopened boxes and they don't want them, JUST YOUR MONEY.
PLEASE DON'T ORDER FROM THEM. NO CUSTOMER SERVICE, JUST WELL PROGRAMED AGENTS WITH SCRIPTS ON WHAT AND HOW TO ANSWER YOU.
By my own mistake, I did not read the small gray print area. Free product was shipping only-$4.99. Next charge, because I did not cancel was $78.81. I called cancelled and asked for refund. Next charge-$83.80. I called to cancel and demanded refund. Told to go online to submit my credit card statements to verify that I was charged. Online I said to cancel and wanted refund. Emailed me back and said to call to cancel. I have called and cancelled, this time being told I never had cancelled. This is theft and fraud, as far as I am concerned. I have never used their product, but have now been charged for three deliveries and have only received two, both of which remain unopened. I have an email from this company listed an address in Florida, another address in Idaho, and still another in Illinois.
Ordered online with this company for a 14-day free trial, offer claims you will be charged $6.99 for...
Ordered trial product using credit card. First small payment was OK then they start running my cad for 2 lots of $80+ amounts - completly unathorized. They sent an email confirming the 'second order' - which they claim I made in the middle of the night! They refused to cancel this order and refused to tell me which credit card of mine they used - I had to do my own research to try to stop the payment. They would only tell me I had used a Mastercard - in fact it was a Visa!! 100% total scam artists. Beware!
Ordered a "free trial" for the cost of shipping. Received it over a week later.
Was charged for more product exactly 2 weeks after the order was placed (rather than after it arrived)
Had not even had time to try the product.
"Customer Service" is supposed to be "easy cancel".
When I called, I was told no one was authorized to cancel anything!
This "offshore" call center told me to call back when a manager was there - at about midnight my time!
I've little doubt there will not be a manager there when I call back!
I recently purchased the Teeth Whitening Now product on a $6.99 trial basis on 03/08/09, and there is nothing...