The following email sent to the Company
Dear Mango and ColonCleanser customer service,
I want to lodge a complaint about the way you conduct your business. I am a relatively intelligent person, college graduate, working in the private sector for over 30 years. I am still working at the age of 70.
When I saw the advertisement for your product, endorsed by Rachel Ray, and the cost to me was less than $10 for a FREE sample, I thought I would try it. When it arrived, 8/6/12, I was on vacation and didn’t open it until this past week. I have been taking it for a week, and see NO results. The only thing I notice is that I feel a little tense, like when you are taking diet pills (my hands are a tad shaky). Other than that, my appetite is not decreased, and I am not “cleaning out my colon” (going to the bathroom more or different than usual). But I thought, well I’ll just continue to take the entire amount and give it more of a chance.
Today, I opened my credit card bill and saw two charges ($79.99 and 69.99) that I had no idea what they were for. I called the number on my credit card bill and got to talk to Stephanie in Minn. She explained to me that I hadn’t read the conditions set forth somewhere on the website stating that the product was only free for the first 10 days. But you could not return it if it was opened. Well now I am told that I have to eat the $149.94 charge for these two products.
I think this is fraudulent and a scam, and I intend to report you to the Better Business Bureau, and to write to Rachel Ray also about this deception. I am a senior citizen who feels like I have been preyed upon.
Stephanie said she was a third party (company?) and that the advertisement I saw with Rachel Rey was not really true, it was just a ploy to get me to check into your website to purchase your product for what I thought was $10 in shipping, but turned out to be $160.00 in charges.
I think you are unscrupulous and should be ashamed every day for what you are doing.
I understand that you are “covering your ###” by telling me about the terms and conditions. But I still think what you are doing is wrong, and I hope you are comfortable sleeping at night with your sneaky tactics.