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Acai Berry Customer Service Phone, Email, Contacts

Acai Berry
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4.2 501 Complaints
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Acai Berry complaints 501

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K
2:02 pm EST
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Acai Berry Cancelled ordered & was sent & charged twice for an order. Have returned both items and received only one Credit on my Credit Card

I ordered the Acai Berry Maxx Free Trial Offer, 11/30/2008. I was to pay $5.95 for the shipping . But found out later that in 10 days I
would be charged the full amount of $85.90 for the product. I cancelled my order that day 11/30/2008 at 4:34 PM order # 207222. I thought everything was just fine. But then on Jan 20, 2009 I received the order. I returned it Jan 30, 2009 and have USPS confirmation of the Max Acai Berry Company receiving it on Feb 2, 2009. I received a second order Feb 20 2009 and sent back Feb 21, 2009 with out opening it and put "RETURN TO SENDER' on it. But I was charged on my credit card before I received it. I have been given credit for the last order. But have not received credit for the original Charge on Jan 16, 2009. I want credit for that charge. I have not opened one bottle they have sent me and did not even open the last package. Besides I had cancelled the order long before they sent the first order. I am being cheated. I want my credit and nothing to do with the company again.

Sincerely,
Kay Dickison
4123 County Road 1530
Willow Springs, MO 65793
[protected]@socket.net

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Lacy
Center Conway, US
Feb 24, 2009 5:15 pm EST

MAX ACAI BERRY

File charges with the Federal Trade Commission in whatever State you got the product.

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J
1:23 pm EST
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Acai Berry Honesty

I CANCELED THIS PRODUCT OVER A MONTH AGO AND YOU SAID YOU WOULD REINBURSE MY MONEY, NOW THIS MONTH YOU DID IT AGAIN. THIS IS ###, ARE YOU JUST A BUNCH OF CROOKS. DO I NEED TO CONTACT MY ATTORNEY? I'M PISSED AS YOU CAN TELL. JIM JOHNSON [protected]

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Laura936552
New York, US
Jul 14, 2011 5:46 am EDT

I can recommend a reputable pharmacy www.pill24.org I received the order and it was on time and the pills work great.
P.S. 5% discount coupon code: 9sh73h

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eee
millbury, US
Apr 14, 2009 9:37 pm EDT

OMG - I never - wholly crapness - I've been had (taken) whatever the expression is. Dang, I don't like this. The free sample thing turned into crooks just stealing money from me... the ACAI watford / beri thing - OMG, I just can't believe it. Get ahold of your credit card company right away. Cancel your card and get a new card # etc. YUK - what a pain to deal with. What a shame people resort to such a life. lesson learned

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kim
Omaha, US
Apr 11, 2009 7:53 am EDT

I am a huge retailer on the Internet. I am an expert as to the customer-vendor goods for money world. It's easy first email the company and ask them to refund your money, explain to them you are exercising your option to cancel and because the product did not work as advertised. Wait 24 hours and and call your credit card company and tell them you want a refund you will need to explain to them what happened and the credit card company will give your money back to you. Save all correspondence the the retailer because the credit card company will ask you what the history is. One more thing, don't get upset, your credit card company is on your side. Compliments of www.1000bulbs.com.

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mspencer
Louisville, US
Mar 26, 2009 9:50 am EDT

How did you ever get through to get a return authorization number? Ive been on hold forever. I cant find the right website to correspond with customer support. No surprise there!
Mary
Louisville, KY
cruisemaster@bellsouth.net

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Victim
Dearborn, US
Feb 24, 2009 1:48 pm EST

Jim
I'm thinking you must think this website supports the product you got... it's just a Complaint forum...

I did get my money back but I had to file charges with my Credit Card Company and with the Federal Trade Commission in the State that I got the bogus product...

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M
2:36 am EST
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Acai Berry credit card charge

I was supposed to receive a free sample of this product to try for 15 days. That is how they rope people in. The product never arrived. After it had been 2 weeks, there was a charge for $79.96 on my bank account for my next "shipment." When I called to contest this based on the fact that the trial product never arrived they assured me there was nothing they could do as it was still up to me to call and cancel even if I never received the product. Very mis-leading and shady business tactics. I was not impressed by the way they handled this at all.

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Patricia L. Coates
New York, US
Jun 21, 2016 4:38 am EDT

I have filled out a complaint form on this website several times. On 2/2/09 my credit card was charged $4.99 for a trial (never received product). On 2/19, my credit card was charged $79.96, again no product. I completed online website form; no response. On 3/4/09, my credit card was charged $85.91; again no product. On 3/3/09 they shipped a bottle of the product with the packing slip clearly marked "Nature's Acai Berry Trial". I have again completed the online form stating immediately cease and desist from any additional charges and reversal of the 2/19 and 3/4 credit card charges. I have yet to receive any credit or product. From Google, it appears that these thieves have duped many people and should be shut down immediately with retribution to us, the customers.
Thank you. Patricia L. Coates

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michelle d.
canton, US
Aug 18, 2009 11:54 am EDT

I recently posted a complaint about a week ago when my mom and I ordered the Achai Berry and the Life Cleanse Colon Cleanser. Well I called and cancelled my order like my bank had told me to do. So they gave me my cancellation numbers for both products so I figured I will still receive my sample I paid for without being billed any additional charges. Well I was wrong. I was charges 87.13 twice for both products and an international shipping fee for an additional 2.00. I called my bank immediately after these charges took place and they credited my account back and are doing an investigation. My account was charged again and additional 87.13 for a totally different product before I had a chance to cancel my bank card. The bank had told me to call the co. and see if they would credit my account and they said sorry for the inconvenience and they would have to send everything to another dept. for a credit and that would take 5 days. She read me the cancellation # that I had been given a week prior and she said it didn't get cancelled in the system. Sure it didn't! I finally received my colon cleanser yesterday but have not received the achaii berry after placing my order 2 weeks ago. DO NOT ORDER ANYTHING FROM THIS CO.! ITS A SCAM!

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sherrie123
, US
Aug 05, 2009 5:32 pm EDT

I seen a special for the Achai Berry and the detox on a website that had a picture of Racheal Ray on it and had pictures of probably fake people on it that all had the exact stories word for word. When I visited the website when I first ordered it last week it had 2 before and after pictures of people that said they were from my home town. The website also didn't say anything about cancelling my subscrition within 14 days. So I figured for 99 cents shipping for the Achai Berry and 99 cents for the detox for a 30 day supply I thought it would be worth a try. My mom and I placed an order and she was told she would get her trial within 3 days and nothing yet. So we checked out the website and the page was now updated with the same pictures of the 2 women but different info. about each of them. Then at the bottom of the screen it says you must cancel your order within 14 days or you will be charged. No number listed so I called my bank to find out what to do and she knew about this scam. She had a number for each product available to call to cancel my subscription. The number for the Achai berry is [protected]. The number for the Detox is [protected]. Hope this helps for anyone having the same problems. I called to cancel my subscription and spoke to someone. She cancelled everything and game me confirmation numbers and told me I should have my free 14 day trial ( instead of 30 day trial) by next week. So we will see what happens.

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Very Upset customer
Loogootee, US
May 29, 2009 11:13 am EDT

I ordered this product for a free sample of a month supply/pay $4.99 for shipping. I used my bank debit card. I got the product in the mail. The following month, I got another bottle with no slip inside the bag or any kind of bill. I thought they accidentally sent another one. Well...I got another one the following month. I had trouble finding a phone number for it and that alarmed me that something was strange. So I checked my online banking and I found several charges that I had not even noticed! There was the initial 4.99 + 86.13 (3x's !). There was a phone number listed beside the charging company of AC Berry. I called and the person I spoke to could barely speak English and had trouble finding my account. Finally, he pulled it up and said that I had not canceled within 15 days of agreement and that I automatically began to receive the monthly amount and to be charged 86.13. He said that he could only refund the current month. I insisted that I would send back the un-opened product for a credit. I DID NOT HAVE ANY TERMS AND CONDITIONS WHEN I BOUGHT THE PRODUCT THAT SAID TO CANCEL WITHIN 15 DAYS! We went round and round and he hung up on me. I called back and spoke to an English speaking girl next. She gave me a confirmation number for one refund of 86.13 and told me that she would cancel the complete order. I was out $172 bucks. I asked to speak to her manager. Him and I went around for about 15 minutes. He told me that there were many websites out there that are not legal and they are copying their corporate website without terms and conditions listed ( as they were not to me...but how do I prove that? ) I said, why would someone copy your website to get nothing, while YOU are receiving MY money? He laughed and he said ma'am, if you are willing to put your credit card out on the internet and trust it, you are setting yourself up for problems and it's just that, your problem. He said that he even had an attorney call him w/ the same complaint that I had and admitted that 'wow, they had a good set up if there is nothing you can prove that they wrongfully took your money and are getting away with it' I was crying and screaming at him every name in the book at that point...As you can imagine.
So, I did receive a credit for the 86.13 amount and I called back to confirm the account was closed. Done. I was out the money and decided not to think about it anymore.
Last night I was paying bills and I came across a different credit card that had a higher amount then what I remembered. We do not put ANY charges on the card...it was only for a transfer of some furniture we bought to avoid finance charges. Come to find out...AC Berry made charges last Saturday of $83.01 + 2.00 + 1.95 and on April 22nd another of 2.00. I called the Berry company again as the credit card is under my husbands name. Not mine! They said they had no record of either of us or any charges made. Of course they wanted my credit card number.
So I called the credit card company and explained the problem..so, they are sending me a fraud package, and will send a new card/account number, etc, investigate the problem to hopefully remove the charges.
My fear is that these people have stolen information and may use my name or information for things that I am not even aware of. Next I am going to call them to let them know that I will be contacting the BBB and Federal Trade Commission as well as filing whatever I possibly can against these liars and scammers!

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rontrep
Providence Forge, US
May 15, 2009 4:43 pm EDT

Rip Off and Fraud.
The same thing happened to me as happened to many others. I received what was to be a free sample bottle of Achai Berry 3 weeks after I placed the on-line order. This was one week past the so called 15 day free trial. I had also received my credit card statement with the charge to my account before I even received the sample.
I returned the product with a letter requesting that I wanted to cancel all future shipments because my Doctor recommended that I did not take the Achai Berry suplements because of other medications I am taking. Make sure you ask your Doctor about taking this product. They still sent two more shipments and charged my credit card. I was finally able to reach a service representative by calling [protected], thanks to "madcustomer" for the correct phone #. They said that they would cancel the order effective 5/15. They said that the last charge was 5/5. I haven't received that shipment as of 5/15. Let all your friends know that these people are scammers.

madaboutachai

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goldwinggrandma
Tomball, US
Apr 24, 2009 7:10 am EDT

I received my "free" sample of the detox and started trying it. It's been 2 weeks and I haven't seen any results. My credit card was charged for my next shipment. When I called to contest the charge (because I didn't order anything) I was told pretty much the same thing as everybody else. I cancelled on the 16th day...the person I talked to said I needed to cancel within 15 days. The 15th day was Sunday so like an idiot I waited until Monday...BIG MISTAKE. I haven't received the product that I paid $87.66 for and probably never will. The person was totally rude, very hard to understand and when I got frustrated she terminated the call and hung up on me...I can't believe this can happen in the US. How can companies continue to charge people for stuff they never get and rip them off like this?

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madcustomer
, US
Mar 15, 2009 1:03 pm EDT

If you are reading the post written by Achai, the phone number isn't correct. It's really [protected]. When I tried to reach the number they listed, it didn't go through. What a rip off. I was also told that I should have called customer service. Kind of hard when the number isn't correct.

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lulu
, US
Mar 10, 2009 6:48 am EDT

Don't even think about it! It is not worth the hassle! I reached a customer service rep in Asia. After having to spell my name, repeat numbers in my address and phone number several times so I could be understood, and being put on hold several times I finally got someone to say that I would be refunded the original amount I spent. I am waiting to see if that happens. I was put on hold for a supervisor who never answered and is now suppose to be returning a call to me. I wonder how many trusting people get ripped off everyday by this company? Is there no shame? If the product is that great the people will reorder without being ripped off automatically. Why not be up front with people and tell them that it is not really a free trial and that the actual price of the product is over 75 bucks.

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Bonniegooddog
Tampa, US
Mar 07, 2009 9:01 pm EST

Rip Off!
By the time you see this post you too will have been ripped Off Just like everything else that Oprah is involved in. She gets her money! How the heck do you sleep at night Oprah? How big a cut does she get. In today's world I can ill afford the $80 buck charge. Never were you made aware that the free sample was just a come on to get you credit card number. But once they get it you get it if you know what I mean! I called and no one could tell me how to stop the little pills from coming. I just went and listed my credit card as lost/stolen and will have to wait to get a new card. Good luck on getting your money back!

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Cathy THompson
Garden City, US
Mar 04, 2009 9:20 am EST

The same thing happened to me. I order the free item and was told that I would only have to pay for the shipping and handling. I only ordered because per the ad, Oprah uses this item to help with weight loss. Again, per the ad. I gave my information, but now where did I see that I would be charged for a subscription of $79.96. I emailed the customer service dept to demand that money be released back onto my credit card, well needless to say, I havent received a call back yet. I have gotten my bank involved to get that charge taken off.
This company is a rip off. DO NOT ORDER FROM THEM!

ComplaintsBoard
F
5:49 pm EST
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Acai Berry unauthorized charges on credit card

We ordered the trial offer of the Acai Berry Detox. We decided that we did not want any more of the Product so we told them not to send anymore but to cancel any more orders and not to charge our credit card with any more charges. We even wrote them a letter to this affect. They said the order was cancelled. But we just got our bank statement for this month and Feb. and there is a charge on it. What do we have to do to convince them that we do not want their product and do not put any more charges on our card? The product doesn't work any way.

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alwolfe
Spokane, US
Aug 28, 2009 1:01 am EDT

Call your credit card company and file a dispute about the unauthorized charges. They will be refunded and they also will give you the option to change your account number so that this does not happen again.

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alwolfe
Spokane, US
Aug 28, 2009 12:22 am EDT

So im not one to check my credit card statements and when i finally did i noticed that there has been a 19.95 dollar charge twice a month on my statement since may. I dont know what to do. I put a block on my creditcard but its only good for 20 days and i cant use the card with the block on it, i owe to much to close the account, i just dont know what to do. If anyone has any information please let me know. I have called many phone numbers and have had no luck. Best wishes to all of you.

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Nancieann
, US
Jul 08, 2009 4:06 pm EDT

The number I got for UMG Money Ahead is : [protected]. I called today to find out what the $14.95 charges on my credit card were for. After reading other comments on this, I am cancelling my card so there will be no possibility of other charges. They probably got mine from the Pure Acaci Berry deal also.

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cliff_teacher
Apple Valley, US
Mar 07, 2009 6:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

We got ripped off too! Same scenario. Here are the toll free numbers I've collected for UMG as they may be changing them:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

ComplaintsBoard
J
8:29 am EST
Resolved
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Acai Berry cancel shipment/ membership

I fell for the free trial, but was alerted to the scam to late. Within minutes of ordering I tried to cancel, by phone but could not get through. I think the number they give is bogus. I read the return policy over and over. They get ya. Time starts the day they ship, it could take up to 5 days to reach you. That leaves only 10 days. If you want to return and cancel membership you have to return the product within 5 days of receiving. Because it takes up to 5 days to reach them. So if you only used the product for 6 days and returned it, you're one day over. (All RMA) requests need to be made within 15 days FROM THE DATE THE PRODUCT IS SHIPPED. If you DON'T return it with the RMA# posted on the outside of the package they screw ya over, because they won't accept it. Please send all returns to:
Natural Body Scape, LLC
ATTN: BerrySlimMD Returns
RMA#
1414 N. Cameron Street
Harrisburg, PA 17103

NOTE: Returns must include a RMA# (Return Merchandise Authorization Number) printed on the outside of package to be accepted and processed.

http://www.berryslimmd.com/d/40/returns.html#returnaddress

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Mary Heth
Oreans, US
Jan 27, 2009 2:16 pm EST

I signed up for a free sample and authorized a cc payment of $4.95 for shipping and handling. I received the product, plus some tea that I did not order. I was charged the s/h charge of $4.95 plus $34.95. Fourteen days later they charged me $80 for the "free sample!" because "I didn't cancel within 14 days" Then they billed me twice more for $80 although they never sent me any product! These people are CROOKS!

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Larryknows
Santa Rosa, US
Jun 08, 2011 1:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

For all of you who used a credit card and could not reach the merchant to cancel the order, you have the right called Chargeback rights for up to four months from the original purchase/transaction date. All you have to do is call your financial institution that issued your credit card and tell them you haven't been able to reach the merchant and you want to charge back all charges from this merchant and stop any future charges. YOUR BANK OR CREDIT UNION WILL DO IT! You don't have to be a victim of any scam as long as you use a credit card and act within four months. Good luck.

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Christinestime2
Oakland, US
Jul 11, 2010 12:16 pm EDT

I also fell for this scam, after countless times to cancel this order, and each time I called, the person on the phone told me the product would not be sent and I would be refunded the $3.49 for shipping. Well, the product still shipped to me and by the time I received it, the free trial was over and I was charged $79.00. I had to file a claim with my bank to get my money back. Next time I will be more careful to not get raked into a "too good to be true" trial offer

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GAYLENE10
, US
Feb 26, 2010 1:04 am EST

i also fell for BERRY SLIM MD scam. i finally had to go through my bank and when the packages came i took a picture and then a picture of me putting them in the post office box. i will never ever fall for the free trial again. i should have been smarter than that and it really makes me mad at myself. i would like to know if there is an agency we can call to report the people. GAYLENE

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bobby winn
Paris, US
Nov 20, 2009 12:16 pm EST

cancel my membership

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bobby winn
Paris, US
Nov 20, 2009 12:14 pm EST

I would like cancel my membership

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plyshavon
Murfreesboro, US
Nov 03, 2009 7:52 am EST

I to fell for this scam ordered Acai Berry got green tea and colon slim have yet to receive the Acai Berry I called the 1-800 number they answered I told them I haven't received it yet she said thats not their problem because UPS has it so I told her the trial will be up before I get it she said well how do u like it. What part of I DONT HAVE IT YET DO THEY NOT UNDERSTAND! Shavon Hurt

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sleepyinky
Georgetown, US
Oct 21, 2009 4:09 pm EDT

I wasn't trying to order their product, I thought I was confirming a different order. I calle dto cancel and receive a RMA, But never received the product. They charged my cc again. I filed a complaint with the BBB.

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God I trust
, US
Oct 09, 2009 6:27 pm EDT

>
I too fell for this ridiculous scam! However I was lucky enough to get through to Customer Service pretty quick with a toll free phone #[protected] and my membership I was told would be cancelled immediately. I did have a fee paid by credit card of $3.41 for shipping/handling which showed up the next day! The product did absolutely NOTHING for me~ no extra energy or weight loss as they claim~ What a surprise! Instructions for return was sent to my email and of course an offer to buy more products and a charge if I want to keep the rest of the supply`HELL NO!
Live and keep learning from these crooks!

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wontdoitagn
Plantation, US
Aug 27, 2009 9:32 pm EDT

Damn...when will I learn ...nothing is free. I ordered the free trail...THEN read these complaints. After ordering I suddenly got an email..that I now had a personal online trainer for only 29.99 a mth...what? anyway I called and canceled the trainer...and THEN called my bank and canceled my Card! BTW...yes I too see 2 charges already for 4.95...and YES I was declined the first time too and amazingly..it went through the second time...

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7:09 pm EST
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Acai Berry billed for what not received

i had ordered from a site i believe called acai berry colon cleanse. i ordered the berry pill AND the colon cleanse. i was supposed to have received a 14 or 15 day trial first and then if i liked i could order a bottle but i ordered on 1/20 and didn';t receive until 2/21 i believe. i had called them that last week of january as i was already billed for $89 and they said it had been delivered. i hadn't even gotten the trial of either. i was afraid they would keep sending me this and billing me so i told the girl not to send me any besides the initial amount. i have only rec'd one 60 pill bottle of the acai berry and never rec'd the full bottle or any of the cleanse. i have not yet been billed for any more bottles though.

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azgirl1010
, US
Dec 31, 2009 1:11 pm EST

Thank you all for your stories and I'm so sorry you got ripped off. I was just about to order this in an effort to speed up the whole diet/exercise process when I came across this site. THANK YOU! THANK YOU! I will not be buying this - I will stick with the all natural way - work work and discipline.

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colonzen-neveragain
Mac Arthur, US
Nov 30, 2009 11:34 pm EST

Here's what happened to me: I WAS aware of the trial period (now 17 days) and tried for several days before the trial period was up to call and cancel. The phone would ring once, I would get an immediate recording which didn't announce the name of the company or anything else. Only telling me to hold. Then music plays. When the sound gets so low you listen hard to make sure you aren't cut off, this shrill ear-piercing flute plays very audibly. After listening to this junk for about half an hour I can't handle it anymore & my barrery's going dead. I decide "tomorrow's another day". I try the next day, exact same results. After trying for several days I finally get through. I realize it is now past the 17 day trial. I explain to the rep. I didn't received ColonZen but Colon Cleanse, and that I have been trying for several days now to get through and wasted probably 4 hours of my time on hold. She is polite in telling me they had been experiencing "computer trouble". She advised me my card would not be billed. My card DID get billed. $79.63. Living paycheck to paycheck, I now have overdrafts. I called them & couldn't talk sense into anyone, and got disconnected any time I attempted to reach a supervisor. They would tell me "we have no evidence of you trying to cancel within the 17 days allowed". I told them of course, because they wouldn't answer the phone! (Crazy theory - a lot of telemarketing and customer service phone systems are linked to their computers to automatically bring up the caller's account info on a computer when the inbound call comes in. I know this. I've done this. Is it a possibility when they see the caller is in the middle of a trial period they just don't answer? I would say yes, even though the reps I spoke with today said it's "impossible" that someone didn't answer the phone.) Their rebuttal was always the same repetition - "we have no evidence of you trying to cancel within the 17 days allowed". After trying to explain this FIVE TIMES, I became seriously frustrated & advised I would have my attorney contact them. I know $80 isn't that much, but it is this close to Christmas. That $80 would buy my children some nice gifts! Besides, I'm tired of companies scamming and taking advantage of everyone, aren't you? More complaint boards like this one should help. Get all the evidence out there you can!

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Chuck Turner
Sandy, US
Nov 17, 2009 8:16 pm EST

Here is a company promoting this ColonZen scam (see their Twitter page for proof):

ColonZen (Coupon) is our top converting colon offer on the network now! Be sure to use the coupon code on your LP to increase conversions. 5:33 PM Nov 16th from Twidget
http://twitter.com/ewanetwork

Eagle Web Assets Inc.
207 Willow Parkway
Buffalo Grove, IL 60089

Ryan Eagle
ryan@eaglewebassets.com

Harrison Gevirtz
harrison@eaglewebassets.com

EMail: advertising@eaglewebassets.com
Phone: 805.680.8449

http://www.ryaneagle.com/
http://www.facebook.com/people/Ryan_Eagle/37608408

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acai colonzen SCAM
, US
Nov 10, 2009 3:40 pm EST

its a scam and if you dont read your terms and condition you are screwed.
so be aware of those websites and never buy it online!
just go buy it at regular offline shops where they would sell mutivitamins and stuff
and in other case, you can maybe ask a pharmacist ...

and never can trust whats on websites..
people can be selling anything;; so be careful
and this acai berry...
if you want to end it as free trial you have to cancle within 14 days but
when i called before 14 days they didn't even answer the phone and yet they already
charged me ...

i had to call 2 days and to finally get hold of one lady in philipine or so;;
those 1800 numbers you can't even get hold of and they were making no sense
they were telling me i had to cancle in order to be not charged within14 days
but i told them you guys didnt' even answer the phone and...
man...the number on there wasn't the right kind i had to search everywhere to
find it and finally cancled it..

or other way to do is change yoru account if you think you got scammed and
tell bank to despute the charges
and just never ever order those online again.
and never use your debit card to pay them or give it to them because then
they willl have access to your account adn withdrawl money on your account every time.!

so becareful
its scam!

hope my advises helped a bit..

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curioustoknow
, US
Oct 28, 2009 9:07 pm EDT

Could you guys post what sites you have ordered from please. There are many sites that sell Colon Zen and the reviews seem to be very good so people are getting it from somewhere. Thanks

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Jerry J
, PH
Oct 24, 2009 12:04 am EDT

Was in the process of ordering this product and sure am glad I came across this web site. Thank you everyone for your imput. CBS which is promoting this product should pay mind to what is happening to the people that are listening to them and ordering the product.

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KleinO4
Caro, US
Oct 01, 2009 11:09 am EDT

Too little to late... I just ordered both for free trial w/ promo code 10 min. ago... then search how to cancel and found what happened to too many of u. Just canceled card hope the dont stick it too me too bad. thanx for ur comments... I cant believe they can flippin' get away with that! I tell ya some people!

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amy4
Nashville, US
Sep 28, 2009 5:48 pm EDT

Thanks for all your comments. I almost ordered too. I'll go to the health store and get something similar if this works. It makes you wonder if they might just send you sugar pills?

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DallasGirl2010
Dallas, US
Sep 05, 2009 6:23 pm EDT

wow! i almost ordered this stuff! Thanks to all of you for your comments and good luck to you!

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OneUpOnThem
New Creek, US
Aug 21, 2009 10:06 pm EDT

Similar problems with my order as well, but I looked for reviews while I was WAITING and WAITING for my order to arrive! Found these comments, and immediately cancelled my credit card before they put the screws to my account. That is the way they work. They delay sending your trial offer until it is time for regular shippments to begin. It also states in the FINE PRINT on the website that it will be 15 days, but in most cases it is only 10 to 13 days when they try to re-bill your credit card for the full monthly supplies. I ordered my trial order on July 30, and did not get them until August 19. After the reviews I have read I am now afraid to even use them. If they scam people like this over and over, God only knows what could be in this stuff! Also, on top of the shipping charges for the trials I was also billed a total of $1.50 extra...still haven't figured out what that was for! Steer clear of this scam!

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Acai Berry not able to contact company

Received sample but when I tried to contact the company to cancel my account the phone number listed dumps me into perpetual music, no message, person just music.
I tried to find an email address for the company but there is nothing in the paperwork sent with the product or on the product container that provided a viable email address.
Am I supposted to write to them via snail mail to cancel my account? Should I send it register and certified to avoid being billed for a refill?
Please help as I am having problems being reimbursed for returned products with another fine California company.
What should I do? How should I proceed to get my account closed?

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Lynn
Cutler Bay, US
Mar 11, 2009 8:29 pm EDT

I just want to say that I wished I had read your complaints before I got myself into this mess. My complaint is the same as everyone else except that I neither received my trial bottle which is the $4.99 for S&H or month supply $79.96 which the billed me for even though I canceled. I've been fighting with them for one month trying to get my money back for products that I've never received. I finally got an address that to a corporate office and sent a very upsetting letter. While the representatives are quoting terms and conditions, who breaches those terms and agreements when you never receive the product. And of course their response is "the computer showes your correct address and we've verified with the post office that your product has been shipped so you must have received it." After writing that letter I finally got a refund number for both charges, it remains to be seen if the actually credit my account. I was told by the representative that she was sending me an email confirmation but guess what? Never got it. Oh and don't forget to cancel all those memberships they sign you up for and get cancellation confirmation codes from them. Anyway, if anyone is interested the corporate address got was: Nature's Best Acai, 305 W. Broadway, Suite 114, New York, New York 10013. Oh and I got another address just in case I received the product I should return it to: Amir Sanchez, Nutraceuticals, 20100 S. Vermont Avenue, Torrance, CA 90502. Now who the H..is Amir Sanchez? People watch out!

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gupton
Owasso, US
Feb 28, 2009 3:33 pm EST

The above listed number dumps you into a an operator database where someone with an east indian accent takes your name and number so that a company rep can call you back. I gave em my info but won't hold my breath. Man what a scam. You think your just into it for $4.99 and they get you "slick willy" style. Bad bad business practice. Here is another number to try for cancellations that I found:

[protected] (mon-fri 9am to 9pm est)

Good Luck, I'm pissed off too.

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Company Employee
West Lafayette, US
Feb 27, 2009 3:44 pm EST

Pamela,

On behalf of Nature's Acai Berry, I would like to apologize for any problems or concerns that you may have had while attempting to cancel your order. The phone number listed on our website [protected]) is 100% reliable and customer service representatives are standing by! Nature's Best Acai and its employees are unlike any other offer out there and we stand behind our products completely and your satisfaction is our number one concern. Please feel free to try the listed phone number once again and allow our service agents to take care of your situation. Keep in mind that hours of operations are Monday-Friday 9-5 EST. We hope to hear from you soon. Have a great day!

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Lori
, US
Feb 27, 2009 3:43 pm EST

I used the following phone number this morning and I got a live customer service rep...[protected]. I was one of the unlucky ones who received unauthorized charges on my account this morning and I immediately called. They of course gave me the run around and several cancellation numbers and a refund number. They claim they will credit my account when they receive my returned product. Good Luck. I hope you are able to cancel your account.
Angry in PA

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Acai Berry Purchase Scam for Acai Berry

I purchased the Natures Best Acai Berry Supplement for free and was told online that I would only have to pay the $4.99 shipping fee. I went to work the next day and showed a co-worker the product I was going to try and she stressed to me that it was a scam and that she had done it 2 months ago. She stated that she had called before the 14 day trial period to cancel and thought it was taken care of, but several weeks later she was charged for three different items totalling over $180. I called immediately to cancel the order and was told by a representative by the name of Maudi that I would not be charge anything and that my order would be canceled. Just to make sure, I followed up 3 days later and called again to make sure they canceled my order. I was told again by another representative that my order had been canceled. I still received the Acai Berry in the mail a week later and called back to find out why they still sent it. They explained that I was charged for the shipping only and I would get to keep the free sample. Approximately a week later I was charged over $180 for several different products. I called again for the fourth time and was told that they had never received a phone call from me stating I wanted to cancel. I was on the phone over 2 hours and they still did not cancel my order nor did the refund my money. I am still trying to fight this and would extremely encourage anyone NOT to order this product online.

Once they have your credit card number they can do anything with it and will continue to charge it. The price I'm having to pay for a bottle of pills has cost me time and money and I'm not sure how long this battle with this company will go on. I am in the process or working with my bank to stop the unauthorized charges. What ever you do, avoid purchasing anything online that is not a legitimate website and if anything sounds good to be true I guarantee you it is!

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Update by LCW
Feb 21, 2009 5:22 pm EST

I totally agree with you. The exact same thing happened to me.

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deidson
Turlock, US
Apr 20, 2009 10:41 pm EDT

I ordered Natures Best Acia Berry and also the Probiotic complete for a complete colon cleanse, so they said. Supposed to be $4.95 each bottle for shipping and handling free trial offer, what an idiot I was when the product finally came, I saw that it said that I had join a club and had to cancel within 14 days or they would continue sending me the product. I received the product on Saturday and called them Monday to cancel, they gave me 2 cancellation numbers and said it was cancelled.When I received my credit card statement I was charged a total of $192.78. I thought ok my fault, I just got Scammed, I'll keep the product and try it. I didn't have a bowel movement for three days. Next credit card billing date I was charged another $85.91 for Acia Berry that I didn't order or receive. I called customer service, they once again gave me a cancellation number and said that I had never canceled it, I gave her the 2 cancelation numbers and she said she could not find them. I called my credit card company and they said that they receive a lot of complaints about the company, he also said that they charged my credit card account $85.91 for the following month, what a Scam. Credit card company said that they would take care of it and that I would see no more charges from Natures Best . DO NOT BUY THIS PRODUCT

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SJenkins
Pentwater, US
Feb 25, 2009 10:49 am EST

Same situation happened to me. However, this is what I did.

I called the customer service number and verbally went around in circles with the first rep about the ridiculous charge and the "15 day" trial period. Then I got sick of dealing with her so I demanded to speak with her supervisor.

After going around in the same circles with her, she confirmed that my "membership" had been canceled and that I would not be charged again, to which I replied that "I will be talking with my bank to ensure no charges go through from the Natures Best company". At which point, she asked if I intended to dispute the previous charge, which I confirmed. Immediately, she said that she would provide me with a full refund of the charges already made.

She verbally gave me a confirmation number on the refund, membership cancellation, as well as confirmation numbers for two separate SPAM membership cancellations. I also requested those confirmation numbers by email as well, which I have received. This just happened, so we'll see if the refund is ever credited, but at least for the time being, you all can attempt to do the same.

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Acai Berry Never receiving promotional product but being charged $4.99 S/H then being charged for $79.96 for additional product

On 1/30/09 I responded to a promotional offer to receive a 14-day supply of an acai berry product and would be charged only for S/H, $4.99. I never received the product, but I continued waiting. I got my current MC charge ststement and the $4.99 was charged. On 2/21/09 I called the company's customer service number to cancel my account and advise that I never received the promotional bottle. I was told they would ship the promo bottle, but there was nothing they could do about the "TWO" charges. When I asked what "two" charges, I was told $79.96 was charged because I did not call on the 13th day of the Trial Period to cancel! I asked how I could have done that when I never got the 14-day promo bottle
to begin with. He said there was nothing he could do. The young man spoke hard-to-understand English, so all of this was frustrating. I finally told him I wanted to speak with his supervisor. I had to hold for probably 15 minutes, but did speak with Supervisor Henry. He listened to my tale and eventually agreed to credit my account for $79.96 and close the account to future charges. He was courteous and apologized for my long wait on hold. All in all, this endeavor took up too much of my time, but I guess I am lucky that I got off with having to pay only $4.99 since no one would credit my account for the S/H charges on the bottle that never reached me. I have learned a valuable lesson...pay attention to the small print!

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Jeanne Radysh-Oury
Glendale Heights, US
Mar 25, 2009 12:25 pm EDT

www.nature's - acai.com:

I NEVER rec'd the samples...got billed for it on 2/13 at 4.99 and then on 2/28 I was billed 79.96 for 60 tablets which I never ordered.

PLEASE DO NOT BILL OR SEND ME ANY MORE PRODUCTS.

I to be REIMBURSED FOR PRODUCT THAT WAS SENT WITHOUT MY
CONSENT AT ONCE.

Thank you.
Jeanne Radysh

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tinajo1987
, US
Mar 16, 2009 11:47 am EDT

i agree completely. I ordered the product and it never came. when i called i told the lady that it didnt come so she "extended my triual period" then the next day i was charged 79.96. i called and talked to a supervisor and she said she would refund me but still hasnt happened!

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D. W. USA
, US
Mar 15, 2009 7:55 am EDT

I have also been scammed. I did receive my "FREE" bottle but returned it well within the 15 day trial. Never opened the bottle. And, they now have deducted $79, 96 out of my account. And I don't have any of there products in my possesion. Well, now 3/13/09 they have gone in there to my account again and took another $85.91 from me. So I am now in the process of getting my lawyer involved. They are terrible people to contact, they want respond to emails and they want answer the phones.
very upset! D.W. USA

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connie
Cleveland, US
Mar 12, 2009 9:04 pm EDT

I ordered the product via computer. After submitting my order I then noticed that I had 20 days to cancel my order plus other incentives. Only a receipt came with my pills. When I called to cancel, everyone was very polite, and did agree to refund my $79.96 after asking to speak to a supervisor.

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Susan
Woburn, US
Mar 11, 2009 6:53 pm EDT

OK this is a continuation to the above! They will not refund my money I spoke to Eric Andra, Supervisor who was civil to me but explained that I did not call within the 14 day period to cancel, I explained to him that I was not told I had to, no paperwork came just the bottle. I think it is in there somewhere very small print for those of you who have not cancelled they will charge your credit card again... CANCEL NOW! They will give you a confirmation #.

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Susan
Woburn, US
Mar 11, 2009 6:09 pm EDT

OMG These people are criminals. I did receive my order and signed up to pay only $4.99 (shipping) which my account was charged. Then the following month because I did not call within 13 days they charged my account again $79.96. There was never anything about cancelling within 13 days I got no paperwork with my bottle so how was I suppose to know about the 13 day trial. I am on hold right now for the second time because the first time they hung up on me (after waiting 20 minutes for them to answer) after I asked to speak to a supervisor. I am not letting them get away with this - I will seek a lawyer and maybe even call Susan Warnick - channel 5 to investigate! Mad as hell...

Susan
Boston, MA

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whiskeygirl95
Yelm, US
Mar 10, 2009 8:34 am EDT

I received my product with no paper work ad when the trial was up so they charged me the 79.96. I called and the lady was rude and a liar ! She said they were open 24/7 .. then why did they not answer when I called on SUNDAY! They are a rip off ! JUST WANTE TO ADD
Yelm WA

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qsmom
, US
Mar 05, 2009 1:45 pm EST

I am on the phone right now with these people... She started giving me the "well..." I told her I wasn't going to take the run around and she need to get a supervisor for me. Of course she had to speak with her supervisor and such... As soon as I said I would contact my bank and state that it wasn't a charge I authorized she got the approval for the credit. Be strong with them and don't let them do this to other people

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scott weber
Sugar Grove, US
Feb 27, 2009 9:20 am EST

The exact same thing happened to me, although I was not transferred to a supervisor just simply hung up on.I am now disputing with my credit card company.
THis company should be investigated by law enforcement.

Ripped off in Illinois!

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Acai Berry Advertised FREE Sample's for JUST Shipping and Handling

Nature's Best ACAI Berry and Bromalite companies advertised FREE sample products you just pay Shipping and Handling charges of around $5.00 each. I received the Bromalite in about 3 days and the ACAI Berry in about a week and a half later approx. 2/16/2009. I checked my bank statement to find additional charges for these products of $69.95 for the Bromalite and $79.96 for the Nature's ACAI Berry pending transaction on 2/18/2009. I notified my bank of these scam charges and she advised me to wait until these charges leave the pending transactions into posted transactions and then file a complaint with my bank to have these charges reversed. Pleasve advise if any of these companies are held accountable for their scam operations and if so what happens to these behind the scenes scam artist.

[protected]@aol.com

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Delphine-B Smart
Clearwater, US
Mar 21, 2009 12:56 pm EDT

Hi, my name is Delphine.Abrams im truley sorry for
all of our lost.But let the truth be told ...too these insensitive money hungry ### thieves...This is a crime no matter how you look at it.I to also purchased ACAI BERRY DEXTOX ULTIMATE FAT BURNER...People we all need to be SMART and protect youself.I GAINED some weight about200lbs.So i said what the heck and placed a order for a FREE trial Acai Berry Detox guess what 1M0NTH LATER im still200lbsPLUS2overweight.Now suffering with MIGRANES&CONSTIPATION DAILY.NEXT TIME LESS OUT SMART THEM LIKE I DID...I USED A PREPAID VISA from ACE check cashing LOADED the card with the EXACT AMOUNT for S&H NOW CHARGE THAT TO MY ACCOUNT.Never use you BANK CARDS OR CREDIT CARDS ONLINE...GET U A PREPAID CARD SO WHO U DO BUSINESS WITH CAN ONLY CHARGE THE AMOUNT U AGREE TO.ONLY load the PREPAID CARD for only what want to spend...NOT WHAT THE THIEVES WANT TO STEAL...They will get whats coming toTHEM!There is a HIGHER POWER THE BIBLE SAYS WHAT SEEDS U SOW INTO A PERSON LIFE U WILL REAP A HARVEST...U WILL REAP WHAT U SOW...GALATIANS:6:7 THIS THE NEW TESTAMENT OF THE BIBLE...MY CONTACT
#[protected] I GOT A BILLING STATEMENT@THE
SAME TIME I GOT THIS HEADACHE weight loss that dont work NEVER THE LESS i did NOT recieve my colon cleanse yet!PLEASE PASS MY COMMENT ON TO OTHERS LIKE US...BE SMART LIVE LONG&STRONG GOD BLESS U...PUT A STOP2 GREED&CORRUPTION...

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Nance
Jemez Pueblo, US
Feb 21, 2009 10:07 am EST

Sorry gave incorrect AG address.
Bromalite from Lewes, DE:

I already went through the hoop dance calling [protected], and Chatted on line (have the chat log to include in Attorney General Complaint)

There is no 30-Day RISK FREE TRIAL, as Michelle wrote in my complaint (see Nance complaint)

They scammed us.

Contact Attorney General Office where product shipped.

RETURN THIS FORM TO:
CONSUMER PROTECTION UNIT
DEPARTMENT OF JUSTICE STATE OF DELAWARE 820 NORTH FRENCH STREET, 5TH FLOOR
WILMINGTON, DELAWARE 19801
Phone: [protected] or [protected]
Fax: [protected]
Email: consumer.protection @state.de.us

Write complaint to internet fraud:
www.ic3.gov/complaint/default.aspx

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Nance
Jemez Pueblo, US
Feb 21, 2009 9:51 am EST

Contact the Attorney General's office where product was shipped. In your case, North Carolina

http://www.ncdoj.com/default.jsp

STATE OF NORTH CAROLINA
Department of Justice
9001 Mail Service Center
Raleigh, NC [protected]
CONSUMER PROTECTION
[protected]
[protected]

Cancel your credit card, reporting abuse/fraud.

Contact internet fraud and complain.
www.ic3.gov/complaint/

Go on every consumer complaint web site and make your complaint be heard.

I was duped, too, thinking they were legit.

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Acai Berry UNAUTHORIZED CHARGES AND BOGUS PHONE NUMBER

Well, they got me too! I ordered teh "free" Trial of Natures Best Acai Berry for a paltry $4.95. I read the "fine print" but since I only got the product a couple of days before my "trial period" was over, I decided to cancel anyway. HaHa! Every time I call the number on my order form (the one that says "For Customer Service please call") [protected] all I get is a recording that says "Welcome" and then it goes straight to music. I have tried this daily to no avail. I had made a bank deposit on 2-19-09 and that evening I used my debit card to get $20.00. The balance on my receipt was way less than my deposit minus $20.00. It was then that called the bank! NOt only did they "STEAL" $80.00 bucks from my account, it put me at negative $17.00 so now I have to pay an addititonal $29.00 insufficient bank fee! They may have gotten me once but not next month. I have cancelled my debit card and have an appointment at the bank on Monday to "dispute" these charges. Good Luck to the rest of you who have been scammed. Believe me, from now on if I can't get it at my LOCAL HEALTH FOOD STORE, I will just do without it!

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Judith
Inwood, US
Feb 18, 2009 11:08 am EST

I sent information to a completely different company for a free trial offer on a supplement containing ACAI. somehow this company got my information, including my credit card, and was going to charge approx. $80.00 for services I did not even order. when the other website was given the information my credit card billing address was different than my shipping address. By mistake the billing address was never given which should have made it impossible for them to charge my card. The original company did not send me the product or bill my card because of that reason. This company, Natures Best did bill my card and when called was extremely hard to understand, never admitting that they should have not done the billing. By the time it was all over I am in possession of FOUR cancellation numbers for additional product and services and am still being billed $4.95 for shipping of a product I never ordered. I am very disturbed that this company can be so underhanded and continue to do business. Time will tell if I really do not get billed. BEWARE

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Roberta Hileman
Warren, US
Mar 02, 2009 12:58 pm EST

I tried to return unopened bottles of the Natures Best Acai Berry Supplements. In the Terms they have a section called "Return Policy". It has a phone number and the address of the company. NO WHERE does it say in the Policy or the Terms that you cannot return the product for a refund. When I received it I was shocked to find that it is nothing but their version of "SPEED". It contains Green tea extract (225 mg), EGCG (135 mg), Caffeine (200mg) and ONLY 50 mg of Acai berry. They also don't tell you that when you purchase it. They are misrepresenting their product and are not stating facts that we should know. And what company won't give a refund on their product?! In my eye, a RIP OFF COMPANY!

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Macey's Mom
Sparks, US
Apr 17, 2009 2:42 pm EDT

I got a second bottle of Nature's Best Acai in the mail yesterday, with charges to my card for $87.13.

However, I did call [protected] (# listed on the packing slip) and did get a hold of a live person. The customer service rep was not helpful at all and wanted me to "verify" my card number with her, no way.

Once I told her I wanted to speak to a boss, I got a man named Eric, who claimed he was the Customer Service Supervisor, who spoke perfect english, cancelled my "subscription" and gave me a cancellation confirmation number.

In a couple of weeks, I guess I'll see if I get another shipment. In the meantime, I feel better about this.

Try asking for Eric if you call [protected].

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swinginchaz
Greenville, US
Mar 17, 2009 2:15 pm EDT

This company is a rip off. I actually called the very same day I order the product to cancel and they still charged my credit card the $79.96. Tried to call this company and I get no satisfaction. So now I turned them into the Better Business Bureau and my Attorney Generals Office.

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Susie
Coeur D Alene, US
Mar 12, 2009 6:36 pm EDT

I received the Acai Berry supplement and was reading the bottle. I saw the distributors name Amir and Sanchez Neutraceuticals and checked on the web. I sound this site and was really worried at the information here. So I checked my credit card account and sure enough $79.95 charge. I called for information. They gave me the phone number to call the Amir and Sanches Nutraceuticals. The company put me on hold for 15 minutes and then cancelled three! things I had signed up for when I authorized $4.95 for shipping charges. I had 14 days to cancel but I did not received the product until the 14 days was up! They apologized for the late shipment.

My credit card company Bank of America said that they would not dispute the claim since the policy stated the trial period was not 14 days after receipt but 14 days from sign up period. I cancelled my credit card and the total rip off was $79.96 in charges!
Bank of America was flooded with the same request as mine. They were very familiar with the sign up policy and refused to help. I will not be doing business with B of A ever again either!
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Company Employee
West Lafayette, US
Mar 03, 2009 11:34 pm EST

Roberta,

On behalf of Nature's Acai Berry, I would like to apologize for any misconceptions that you might have had about our amazing weight-loss supplement. I understand your concern about returning the product. Keep in mind, of course, that we cannot redistribute the product, so having your return it is not really necessary. However, in speaking to our customer service representatives, you should be able to cancel future orders and get your confirmation numbers to ensure that we cease the shipping of our product to you. Furthermore, depending on your circumstances, it might even be possible to get you a refund, though that will be up to the customer service agents dealing with your situation. I hope that we are able to resolve this issue to your satisfaction. Please feel free to contact the company again and see if they can further resolve your complaints. We hope to hear from you soon. Thank you and have a great day.

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scammed0372
Salem, US
Mar 02, 2009 10:47 am EST

The same thing happened to me! I thought it was a free trial and I just had to pay the shipping and handling. I called the [protected] and waited for a long time and then I could barely understand the customer service rep! She basically yelled at me when I said that I wanted to cancel my membership and get a refund for the $79.96! She said that it was past the 14 day trial period. How is that so, I only had the product for less then a week! Horrible practice and scam! I am going to my bank tomorrow to dispute the charges and cancel my debit card! Ridiculous! Now, I am out 79.96. I cannot afford this! I guess live and learn...I am too, only going to go to the store to buy this stuff no more internet scams for me!

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Raymond Majeski
Oceanside, US
Feb 26, 2009 2:10 pm EST

Oceanside, California.,
The same thing happened to me. I was able to get through to the customer service number800 983-7968 and I complained about this shoddy business practice. I got stuck with $79.96 on my bank card.
My bank will dispute this charge just as soon as it comes off pending status. When I told them that I had filed a complaint, they said that they will refund the charge in 10-14 business days. I also learned a lesson that from now on I will buy only at the local health food stores.
I will watch my account closely to see if the charge comes off.
I have learned not to buy on line anymore.
It sounded to me that the customer service was in India...which is normal nowdays.

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marie
Fredericksburg, US
Feb 22, 2009 11:18 am EST

The same thing happened to us and we did not even receive the trial 30-day supply.

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Acai Berry 14 DAY FREE TRIAL RIP OFF

NATURE'S ACAI 14 FREE TRIAL IS A SCAM! 14 days really is only 4!

It took them 10 days of the 14 day free trial for me to receive the product even though it also took them 6 days to charge my account. They claim they will ship the product 24 hours within the time you place the order. Instead they waited 6 days AFTER I placed the order to charge my account. So, you mean to tell me that they shipped the product prior to me paying for the postage? How does this make sense? When I called to cancel the "membership" they said I was already 3 days past the 14 day free trial...to simplify:

Feb 3rd: placed order, 14 day free trial begins
Feb 9th: (day 6 of 14) credit card charged $4.99/shipping
Feb 14th: (day 11 of 14) received product
Feb 17th: (day 14 of 14)unaware 14 day free trial ends
Feb 20th: (11 days after cc was charged, 6 days after receiving product) charged $79.96 for NEXT 30 day supply that I have NOT received and won't for 30 days AFTER the original order was shipped.

SCAM! They will not help you, the customer service reps are difficult to understand and keep repeating themselves over and over stating that I should have read the terms of offer. Clearly they are on a mission to NOT reimburse/satisfy their customers. I keep seeing the same 800# on all these posts along with apologizes from Nature's Acai representatives. they will not help you or satisfy your needs.

DO NOT fall for this scam unless you are willing to spend the additional $79.96 when the 14, actual 4, day free trial is up.

JA

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Update by lucygrrr
Mar 22, 2009 6:39 am EDT

Thanks for the the words of wisdom Harry-"butkrak"! Without this knowledge, I'm not quite sure I would have been able to handle my problems without you sharing such advice.

Anyway, to all those that are dealing with this situation, I disputed the charge with my bank as I never received the product and still haven't to this day...a month later. In the terms of use it states that you will receive the product 30 days after they ship you the "trial period product". It's been 1 1/2 months. As of right now...I'm winning. I suggest that ya'll try it as well. Good luck!

Update by lucygrrr
Mar 04, 2009 1:59 pm EST

ONE MONTH SINCE ORIGINAL ORDER...CUSTOMER SERVICE ISSUES...

Still no success with asking for a refund or extension for the 14 day trial even though the COMPANY EMPLOYEE above had suggested such a thing. Although charged for the product 2 weeks ago, I have yet to receive it. They will still not refund the $79.96 even though the product isn't in my possession.

They continue to hang up when they do not have the answers. The customer service reps kept talking in circles and had ZERO answers when I asked for dates of shipping and conformation numbers from the USPS. They only offered the order conf#. They had ZERO proof of shipment. Being in retail, I know that all shipping co's have a shipping conf# with all packages up to and including the United States Postal Service. Again...click...they hang up. BUT I WILL NOT GIVE UP!

The last thing before getting hung up on again was that there wasn't anything they could do about me not receiving the product. Just to continue waiting to see if maybe I might get it and to give them a ring when I do/don't get it to see what they might do next. When I asked for the answer...they hung up...again.

Clearly this is an on going problem as I overheard the same run around being communicated to others by neighboring customer service workers while I was "on hold". I ask all to NOT give up and demand your money back!

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Chelle
Shelby, US
Mar 22, 2009 7:08 am EDT

Oh I agree with the rest of you, I cancelled mine without problem. I'm sorry you all had this grief. But just a suggestion on the ACAI, they do carry an ACAI product at GNC. I just bought some for $12. Try that instead if you like. Good Luck and really sorry SO many people got burned.

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Harry_butkrak
Columbus, US
Mar 22, 2009 1:13 am EDT

Sometimes when Im sad I scrape my balls with a cheese grater until they are red and chaffed. Then I rub salt and gas on them. It burns so bad I soon forget about my other problems.

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BOUTBIZNESS247
Douglasville, US
Mar 16, 2009 4:00 pm EDT

WOW, I'M GLAD I READ THIS I WAS JUST ABOUT TO ORDER THIS, ESPECIALLY AFTER MY CO-WORKER TOLD ME ABOUT IT BEING ON TV AND OPRAH LIKED IT...SHE EVEN PRINTED OUT THE PAPERS FOR ME...OOOH THANKS FOR THE POSTING ...AND MY HEART GOES OUT TO OYU GUYS THAT WERE SCAMMED! THEY SHALL HAVE THEIR DAY...THEY WILL HAVE TO ANSWER FOR SUCH BEHAVOIR!

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JNJ
Derwood, US
Mar 16, 2009 12:04 pm EDT

Same thing has happened to us. The above comments are accurate with Kathy's summation being the most succinct.

JnJ

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Kathy Wilson
, US
Mar 14, 2009 3:04 pm EDT

Will not help with anything.They only have 1 line sorry I can't help you.You should have read terms.
They are big scammers.They can't speak english.DO NOT FALL FOR THIS SCAM.

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blondbunn10
Crystal Falls, US
Mar 13, 2009 8:14 pm EDT

The same thing happened to me, I noticed that 79.95 dollars was being taken out of my account without my concent and as far as i know that is ILLEGAL! Varies charges were put on my account. I only received 1 bottle of the crap for almost 300 dollars, it is a big scam! i called the company and complained more like lite a fire under their ### and i am expecting to get a refund check in the mail. if you have problems or have i suggest printing out the origianl copy of your order suggested and your checkings account records and bring them to the local police department. you'll get your money back!

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Tonya
Germantown, US
Mar 12, 2009 10:41 pm EDT

I got the same run around with the product. Ordered on Feb 10 didnt recieve until March 1. In between time I called the customer service dept and was then given a date of March 15th to cancel my order. On March 11 my acct was charged not once but twice. Once for the trial bottle and once for the next bottle in the shipment. I didnt even get the chance to cancel before they started charging. I called and got the run around from a rep and was then given to a superviser who told me that it was in the fine print and there was nothing I could do about getting my money back. Did I mention that the charges caused my acct to be overdrawn and the bank charged me 35 for each of the transactions that was affected. There were 5. I hope to get some reaction from a letter i will write to the office in New York but probably wont.

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Company Employee
West Lafayette, US
Feb 27, 2009 9:48 pm EST

Lunaprrr7 and Mike,

On behalf of Nature's Acai Berry, I would like to apologize for any problems or concerns you may have had during the shipping of your order. Thousands of orders are received every day and our agents do their best to ensure that all mailing addresses have been properly entered, but occasionally a mistake might be made. For this issue, we apologize. Feel free to contact our customer service representatives at the listed number [protected]). Our agents will be more than happy to look up your order and verify that the address has been entered correctly and then reship you our fat-burning Nature's Acai Berry Supplement. They will also be able to extend your trial period! Furthermore, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. If you have since changed your mind, remember that you have the option of canceling your orders at any time by contacting our helpful customer service representatives at the number listed on our site [protected]). Your satisfaction is our number one concern, so feel free to contact us to resolve any issues. Thank you and have a great day!

Lastly for Lake,

Please note that your post has no relevance to the company being discussed here in. You have posted a complaint by "Sam" about a completely different company that Nature's Acai Berry has no affiliation with. While we can understand that there are many companies out there, we do not desire our superior product or our outstanding customer service to be mistaken for those of another company. Nor, mind you, do we wish for Nature's Acai to be misperceived due to false complaints. Hopefully, those who view this site will recognize your mistake. Thank you.

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lake
Del Mar, US
Feb 27, 2009 6:10 pm EST

Pure Acai Berries
Posted: 2009-02-11 by sam

SCAM SCAM SCAM

Complaint Rating:
Company information:
PURE ACAI BERRIES
Oak Hill, West Virginia
United States

I AM 61 YRS OLD AND WHAT A FOOL I WAS, TO FALL FOR SUCH A SCAM AS THIS COMPANY HAS, ONE MINUTE AFTER I HAD FILLED IN THE FORM AND GAVE THEM MY DEBIT CARD NUMBER, I KNEW IT WAS A SCAM... I CALLED MY BANK AND TRIED TO HAVE THE PAYMENT STOPPED, THEY WOULD NOT DO THIS FOR ME.. I WAS TOLD CANCEL YOUR ORDER OR YOUR DEBIT CARD... I HAD ALREADY READ THAT YOU COULD NOT CANCEL THE ORDERS, FROM READING COMPLAINTS, ONLINE..SO I HAD TO CANCEL MY DEBIT CARD... I COULD NOT LOOSE ANY BIG AMTS . OF MONEY..
MY SON WORKS FOR THE FBI, AND WHEN I CALLED HIM, AND TOLD HIM WHAT HAPPENED, HE SAID TURN IT IN TO THE FBI, MOM..SO I BEGAN MY PLAN, I CALLED THE NUMBER AND ON THE SECOND TIME THEY ANSWERED, I TOLD THEM HOW ANGRY I WAS TO BE SCAMMED, AND THAT I HAD ALREADY CANCELLED MY CARD, THEY COULD NOT CHARGE ME ANYMORE, I INFORMED THEM I WAS TURNING THIS IN TO THE FBI.. AND THE NEXT 2 DAYS, THEY CALLED ME ON THE PHONE, FIRST TWO CALLES I DIDN'T ANSWER, NOT KNOWING WHO IT WAS, THIRD CALL I PICK UP ON.. THEY ASK FOR ME BY NAME AND ASK ME IF I KNEW THAT I WAS ENROLLING IN THEIR CLUB, WHEN I ASK FOR THE FREE SAMPLE, I SAID NO, NO.. AND REMINDED HIM THEY COULD NOT GET ANYMORE MONEY FROM ME... I THEN EMAILED THEM WITH THE FACTS THAT I DISCOVERED ON THEIR WEBSITS, WITH PROOF THAT THEY WERE SCAMMING PEOPLE... WELL THE NEXT DAY THEY CHANGED THEIR SITES.. REMOVING SOME PICTURES OF A GIRL CLAIMING TO BE TWO PEOPLE WITH THE SAME STORY OF WEIGHT LOSS.. BUT I HAD ALREADY COPIED THESE PAGES.. AND ALSO COPIED THE LATER, WHICH I AM TURNING OVER TO THE FBI.. I FEEL FOR ALL YOU, JUST AS I FELT FOR MYSELF, KNOWING WHAT THOSE KINDS OF WITHDRAWALS FROM MY MONEY, WOULD KILL ME.. I FEEL VERY GLAD THAT WHEN I STOPPED MY DEBIT CARD THE 5.95 WAS THEN PUT BACK IN MY ACCOUNT, BUT I PAID 30.00 DOLLARS TO STOP MY CARD... I WANT THIS MONEY BACK FROM PURE ACAI BERRY... PLEASE STOP YOUR CARDS FOLKS ... WE NEED TO STOP THESE SCAMS..

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lake
Del Mar, US
Feb 27, 2009 6:07 pm EST

Good Info Mike! Will keep this info going for other Consumers that have been scammed...

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12:44 pm EST
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Acai Berry Fraudulent Advertising -Scam

In their advertisement on the internet for the item PURE ACAI BERRY supplement for weight loss, the company promoting this product did not list all of the ingredients which include gelatin, cellulose, magnesium stearate and silicon dioxide. I am allergic to some of these additives and taking this pill would have been harmful to me. The word PURE has been misused thereby rendering this product fraudulent to the consumer.

I called the company wanting to return the first bottle unopened, which was supposed to be free and the second which was sent a bit later also unopened. The customer service manager at the ab ove number refused to take the first bottle back and the second, both unopened, still sealed intact, even though I would have had an adverse reacation to taking such a product. I am being charged $4.99 for shipping and $78.81 for a product that was never used. They only took the price of the second bottle off my payment. This is fraud at its best. SHAME ON THEM

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jay
Deerfield, US
Feb 19, 2009 12:48 pm EST

I found this on this website and it's just part of it:

Two dietary supplement marketers that lured consumers on the Internet with allegedly deceptive weight-loss claims and bogus "free" sample offers, and then debited their bank accounts or charged their credit cards for continuing shipments without their consent, have agreed to settle Federal Trade Commission charges that they violated federal law. With the increase in Internet marketing, the FTC staff has issued a report providing guidance for marketers to help them avoid deception in making online "negative option" offers. (With negative option marketing, a company takes a consumer's silence or failure to cancel as acceptance of the offer and permission to bill them.)

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jay
Deerfield, US
Feb 19, 2009 12:47 pm EST

If you look up in the dictionary to part of the ingredients: it says "NOT DIGESTIBLE BY HUMANS."

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Acai Berry charginng my credit card for something that I did not order

I order acai berry trial for 5.95 on the internet. The site did not mention that I would be recieving shipments monthly unless I cancelled. Perhaps, I did not read the fine print. So I tried to cancel through phone calls and numerous emails. I sent back the product and paid for shipping, they do not allow return to sender.

I thought I had cancelled. was even willing to pay their 30% for handling when I got another bottle with a bill of $85 from a company of a different name that I know I did not order from. I called to cancel and got the same story. My credit card company says that I can deny the chardes but my only recourse is to change my card number. i have had this card for 30 years and do not want to have to do this. This is harrassment. What can I do at this point?

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7:27 am EST
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Acai Berry SCAM, UNAUTHORIZED CHARGES

I ORDERED ONLY THE FREE SAMPLE FOR 4.99 SHIPPING. I EMAILED THEM STATING I DID NOT WANT ANY FUTURE SHIPMENTS OR CHARGES MADE TO MY CARD. AFTER THEY RECEIVED IT THEY CHARGED MY CARD 85.91. I CALLED AND TRIED TO GET A CREDIT. SHE DID NOT SPEAK ENGLISH WELL SO IT WAS HARD TO COMMUNICATE. I GOT AN EMAIL SAYING IT WAS CANCELLED AND THAT I WOULD RECEIVE CREDIT. IN THE EMAIL AT THE BOTTOM IT SAYS IT MAY TAKE 4-6 WEEKS FOR CREDIT. I'M AFRAID I'LL NEVER GET IT.

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Steve
Caldwell, US
Feb 27, 2009 9:59 am EST

I have been on hold for 30 minutes and then was hung up on. Called back and still trying to cancel. The product gives me cramps and other things I can't mention. Be sure to cancel within 14 days or you will be charged.

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Company Employee
West Lafayette, US
Feb 26, 2009 6:26 pm EST

Sherri,

On behalf of Nature's Acai Berry, I would like to apologize for any issues or concerns that you might have had while cancelling your order of any future product. If you have any further difficulties or want to verify any of the information that you have been given, feel free to contact our helpful customer service line as listed on our website [protected]). Representatives are standing by to assist you. Your satisfaction is our number one concern. Thank you and have a great day!

Karen,

The phone number that you would want to use is listed on our website [protected]). As I informed Sherri, there are respresentatives standing by to assist you to the best of their abilities. It is our goal to keep our customers ( future, present, and past) satisfied. Please try this number and hopefully your problems will be quickly resolved.

Mag,

I would like to apologize to you on behalf of Nature's Acai Berry for any misconceptions that you might have developed about the nature of our risk free trial. All of the terms are fully disclosed to our valued customers when they sign up for our amazing weight-loss product. Also, it is important to note that, as with any weight-loss supplement, continued use is very important to see the results that you might desire. Remember, our site clearly states that a minimum of three months is recommended to get the full benefit of our breakthrough product. Hopefully, however, all of your issues have been resolved. If this is not the case, feel free to call our helpful customer service line and discuss your case with one of our representatives. Thank you and have a great day.

Laura,

I certainly hope that all of your issues have been resolved to your satisfaction. Nature's Acai Berry is dedicated to providing our valued customers with the best products and the lowest price possible. I would like to apologize if there were any misconceptions that you might have had about the nature of our risk free trial or the trial period. Please be patient with our customer service representatives. They are working hard to ensure your future satisfaction. Hopefully all of your issues have been resolved but if not feel free to call the number listed above. Thank you and have a great day!

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laura
Clifton Park, US
Feb 20, 2009 6:59 pm EST

I am also on hold trying to get funded. I've only been taking the product for only 5 days but since I placed the order over 2 weeks ago it's already too late. I'm still on hold...

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mag
Campbellsport, US
Feb 20, 2009 6:41 pm EST

Yes they are a scam. You don't even get 14 days to try the product and they have already been charged. When I canceled the same day as I was charged they didn't even tell me that you will still be charged, because you should have canceled before the 14th day. right now I have been on the phone for 30 minutes trying to get this resolved. Also the product only made me jittery. The caffeine made me feel unhealthy and I didn't see any weight loss results.

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Karen
, US
Feb 19, 2009 7:24 pm EST

I bought this product - what # did you call to cancel, if you don't mind?
Thanks,
Karen

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5:15 pm EST
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Acai Berry Fraud

This company is a fraud. I need to cancel my membership for future products but no one is picking up the phone to cancel.

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Madame
Laval, CA
May 02, 2009 10:01 am EDT

I also got screwed, I was charged 2 times (over 200$) and never received the product, but what is amazing is that this guy john.keenan8@g-mail.com still replies to me saying he didn`t do nothing wrong!.

john.keenan8@g-mail.com
leigh.brianca@g-mail.com
eliteselling@g-mail.com
coolreps@g-mail.com
sales@acai-elitetrailsnow.com

all these e-mail adress showed up when I was asking question about my packages I never received, how to get reimbourse... they don`t seem to understand english.

Some other poeple had invigates and found the source in CHINA.
China is known to be very good to copy and do FAKE product.

I also complained to ACAI BURN since they are loosing customers and they should help to stop these thieves since the`re loosing customers.

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Kristy
Burnie, AU
Apr 29, 2009 7:54 pm EDT

I agreed to a free trial of vitamins on the internet and the page said only pay $5.00 p&h. They have now taken nearly $300 from my credit card using different names. Recently a company has been defrauding people by selling "Acai Berry Samples" and using Evital Health on the credit card receipt. They are not affiliated with this company and do not sell this product. I need to dispute any charges made by this company. This company is fraudulently charging hundreds of credit cards. We know that the company is using this website and the following emails:http://www.acai-elitetrials.com/acaibest1@gmail.comeliteselling@gmail.comacaibest@gmail.com
Some can no longer be accessed.
They are using the following names on my credit card statement:
Healthy Solutions, purecleanspro, e-vitalhealth.
Is there any way to get my money back?

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Wizard
, US
Apr 25, 2009 4:13 am EDT

Acai Berry Website needs to be kicked off the web. They drove me nuts when I tried to get them to give me a refund. They never answer their phone nor emails. Finally I got through and after yelling my head off at them and threatened police action they credited my account. Online companies like this make me wish there was someone policing what is allowed to be on the web. The web has become a scammers paradise. It is more than about time the ISP's provide some policing and kick these ### off the web.

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Awmowbray
Marietta, US
Apr 22, 2009 7:33 pm EDT

This is a total scam. Although I got through to someone and they said it was cancelled, I will have to see if it is on my next statement. Everyone I talked to was foreign so it was hard to understand what they were saying. Not only did I get the Acai berry but also Total Cleanse which was on my credit card bill under two different names and telephone numbers. Even thought the last shipment was unopened, I was told that I could not return it and could only get a small portion of my money back. I will be contacting some legal people if it is not cancelled.

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Helen
Duluth, US
Apr 22, 2009 9:24 am EDT

Acaiburn called me 3 times in one morning a few days ago, this is after I had already cancelled my membership. I still do not know if I will continue to be billed on future statements, but I have disputed them. The phone call was to ask me if I wanted to upgrade my membership! Unbelievable! When I finally spoke with a supervisor, he advised me "That will teach me in the future to read all of the fine print before signing up for something". I am sure you all know what I wanted to say back, but I held my tongue. Let them bill me by mail.
Helen

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Norma Las Vegas
Las Vegas, US
Apr 19, 2009 2:42 pm EDT

Same issues as the rest. I felt I might be lucky that I found the site with Oprahs, Dr. Oz's, and NBC's accrediation. I ordered both trial samples of the Acai Berry and the Colon cleanse. Although I did catch the first charges, past the trial charge, on my debit card while they were still pending. Filed the complaint with the bank as my card is backed by Visa. Still have yet to hear back. However, I did cancel the card as "comprimised". Two days later in addition to the $85.00 plus per bottle charged, shows up a transaction fee for foreign currency with the same phone number as the unauthorized charges. I guess I feel lucky although with a lot of arguing, I received RMA numbers for both products and have returned them both WITH delivery confirmation. I never even opened them as one has a high blood pressure warning - not all natural I guess. I will wait to hear and good luck to you all.

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muffet
, US
Apr 15, 2009 7:55 pm EDT

I also ordered the free sample pack of the Acai Berry and the Bromalite at the beginning of March and now have been charged $83.18 & $74.85 three times since then. I called two different phone #'s [protected] & [protected] after I seen the first charge and they gave me confrimation #'s from both places saying my supscription is cancelled. Then I turn around and look at my bank statement again about 3 1/2 weeks later and there are two more charges for the $83.18 and two for the $74.85. I have been calling these companies almost every day to get refunds and they say it is still in the works and I should see refunds in about 10 business days. have yet to see them! Then I get a charge for $29.95 for DJM LIFSTYLEFIT.COM which I had know idea what that was until I called there # [protected]. Turns out that is support web program to loose weight. This I did not sign up for either. Though I did receive a credit from this company I don't see how they could have charged me to begin with. So much for free samples! I will never do that again. I work too hard and too many hours to get ripped off!

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Sunnie
Sparks, US
Apr 15, 2009 7:17 pm EDT

You can file a complaint with both the Better Business Bureau at www.bbb.org. Look up the company by either search for life cleanse aka fwm labortories, Hollywood florida.

You can also file a complaint with the Florida Attorney General who is already investigating the company. The more complaint they get the faster they will work to stop them from ripping off consumers. http://myfloridalegal.com/consumer

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Tony B.
, US
Apr 15, 2009 2:23 pm EDT

I too had a tough time cancelling out of this. I could NOT get VISA to block charges from Acaiburn, so I also had to cancel my credit card and get a new number issued.

These websites are SO misleading. There is NO 14-day "free sample" for $4.95

The $4.95 is postage to mail you the first bottle. IF you don't return it, they then Charge your credit card the entire purchase price FOR that bottle.

Thereafter, they automatically send and charge your credit card for 3-month supplies without any confirmation from you.

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FeelSoDumb
New Bern, US
Apr 15, 2009 11:48 am EDT

I too cancelled my order within 20 mins of ordering. I called [protected], that was the number that was on the charge to my card. I was then informed that They would cancel my order and I told her I didn't even want the product sent to me. She said that was fine it was taken care of. I come back from vacation, and not only is it sitting in my mail box, but the charge of 89.31 was on my bank card. I shipped the package back without opening anything. I called repeatedly a number I got from a complaint board, [protected], but was put on hold and would wait close to 30 mins only for the phone to ring and to get put back on hold. I finally got up with someone after over a 30 min wait today just to get hung up on. I called back again and when someone finally answered the phone I was informed I had called the wrong number to cancel my order. She refused to refund my money, and I told her I was going to my bank for fraud, she kept repeating the same thing to me. You called the wrong number, like a flipping parrot. So I called my bank, told them I had cancelled, but the co sent it to me anyway, and charged my card. My bank is filing charges and investigating to try to get my money back.

I like a dummy was looking into the combo of Acai and the colon cleanse deal they had going on. I called both places to cancel. After I spoke to the GNS woman she refunded my money. The other place is refusing. Good Luck to you all. I will never order anything like this offline again. These free trials are scams and rip offs.

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Acai Berry Fraud; Failure to Cancel; Deceptive Advertising

This is a total scam! The advertising is set up in such a way that your "free trial" starts the day of your order, is only for 15 days of a 30-day supply, and the product doesn't ship for 3-5 days from the date of your order. Your "free trial" doesn't end, but you get charged $87.13 repeatedly. They say in the Terms and Conditions that you agree to at the on-set of the "free purchase" that you can only be credited one refund per product. Thus, even if you cancel it and they continue to charge you, you are only entitled to one refund for the product.

I have contacted my bank and been told that since I signed up for the "free trial" and authorized the purchase initially, I am now stuck with the automatic reorder. They said that the only way to stop this is to cancel the card that this was ordered on, wait for two weeks and if no product is sent, to file a challenge to the charge for failure to receive the product. Or, if it is sent, to return it via certified mail to the company and dispute their failure to charge it back. However, the contract says they won't accept product back without an RMA (Return Merchandise Authorization), that I have requested both via telephone and email--they won't give one. My bank has said they consider this company fraudulent, but you have to follow the process they described in order to get credited back. I have also been transferred back into a que to wait to speak with a supervisor. I have over five and a half hours of being on hold in this que. This is completely bogus! My bank indicated they are in the process of setting up automatic denials for any attempts to use their cards to pay for these products from this company.

I hope other consumers find this warning and can protect themselves from a product that doesn't work and from the most fraudulent and predatory business practices I have ever seen.

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Acai Berry
Cortez, US
Jan 12, 2009 10:01 pm EST

I ordered one bottle each of Acai Berry Cleanse and Detox as a free trial w/ $3.95 shipping a piece on 12/10/08. My account was credited $87.13 twice on 1/02/09 and then again on 1/10/09 for a grand total of $348.52. I have yet to see any product. I tried to contact the phone # given on the bank transaction, recording said I'd have to wait for 3-5 min. due to large volumn of calls. I waited for 20 min and got a recording that the ext. I was calling was not available. Big rip off! Beware! Naomi - CO

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minie
Ramsgate, GB
Nov 19, 2009 4:12 am EST

I have just been on the phone with my credit card discussing my charges I have recieved from this fraud company ! I am really upset and cant believe I have got charged 2 x £75.37 for a free trail I thought it was. My credit card company put me through to the actual company and told me to ask for the cancelations numbers for the products, which I now have. I spoke to the credit card company again and they have said I just have to wait and see if I get charged and if I do they can claim back of them now. I asked if I can get a refund from the charges before and she said I had to write to the legal company on the web address www.acaiberryexclusive.com. I am worried I am going keep getting charged even though I got these numbers! I will have to cancel my credit card now!

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Gale Tracy
Surrey, CA
Nov 06, 2009 8:04 pm EST

I have just had my Visa debited for $132 by Life Cleanse and $132 by Acai Berry Detox
I had no contact information. My bank said I have to call the number on the Visa statement to cancel and get an authorization no. and they will stop the debits to my visa.
I cant believe I fell for this. The trial was only $4 and now I am looking at $264.00 I cant get back for nothing.
I had adverse side effects to the Acai Berry Detox as I didnt know it had 200 mg of Caffeine in each capsule and one of my breasts became hard and painful. I went to the doctor and he told me it was the Acai Berry Detox because of the dangerous amount of caffiene that could also cause heart problems.

What a scam, I am furious at myself.
Vancouver, Canada

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MonV
Perth, AU
Nov 06, 2009 12:04 am EST

I am waiting for my order to arrive, has anyone out there had a good result from this product? Should I cancel my credit card now before they charge me for the free trial?

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rharha
Manjimup, AU
Oct 28, 2009 9:35 pm EDT

i to havent receved anything from them! not happy has any one worked out what we can do about it? :(

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Mthom
Windsor, CA
Aug 18, 2009 4:42 pm EDT

Received the free samples only to find my credit card was charged $131.00 for the 2 samples.Now i have received another supply which i did not order and my credit card was charged $134.00 for each sample.Who do i contact to cancel? Return address is Great Britain,

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RebeccaE
Carlsbad, US
Aug 17, 2009 7:02 pm EDT

I got sucked into the same issue. I do online banking and check my account regularly when I noticed this charges. I think called the number under the purchase talk to some woman who barely spoke a word of englsh. She told me She had canceled my "subscription" and gave me a RMA # and told me to send back the product (at no refunded cost) and once they receive the product they will credit back my account. I have yet to receive the product and it's been well past the date of arrival. I then noticed the other day ANOTHER charge for 87.13. I called my back (since its pending and cannot see what the charge is for) and asked them to tell me what was the charge. Again for the same company I told them what was going on and how I canceled the order and asked for the number under the descrip. The number was a complete FALSE number. It was to some pharmaceutical company who has nothing to do with the product, but to my amazement I was not the first (and I'm sure I'm not the last) person to call them about this. She told me she doesn't know why their number is listed with this product and then sent me an email with this link and a couple other links on how this company is bogus.

I just got done filing a claim with my bank when I read the first post. I'm really good at reading the terms and conditions and I SWEAR! I never saw anything about "subscriptions" or continuous charging. I'm glad to see that I am not alone in this battle. I like the women above me, WILL get my money back. One way or another.

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dbalma1984
Zeeland, US
Jul 23, 2009 12:23 pm EDT

Wow, I can honestly say that I am FURIOUS with this company, not only could I not get through to anyone when I found that I had the charge on my bank account, but I was absolutely ASTONISHED that they could charge me when they had never even sent me anything! This is disgusting and I WILL GET MY MONEY BACK, one way or another... At least I know I am not the only one out there getting screwed!

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nikki Rodriguez
Winchester, US
Mar 10, 2009 10:15 am EDT

I also ordered their products and did not know about a charge after fifteen days until i saw my statement. when calling the company, i talked to a girl who said i would receive the refund and to check my email for confirmation. i did and there was nothing. so i called and spoke to a manager who told me he was the only manager and could not give me the name of any other manager. he then told me the charge was my fault for not looking closely enough. i mentioned what the lady told me earlier and he disregarded everything. he began to become very sarcastic with me until he hung up while i was talking. i have never been treated like that before. is there something that can be done?

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Basically I ordered a product which said that you paid only for shipping, then you call to cancel any further orders. I have called dozens of times within the specified time limit and the customer serfvice person says that they can't hear me and hang up. I have informed my bank of this and warn others that the internet is a place to be wary of...

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Acai Berry Acai Berry and Bromolite Online Ad

I too fell victim to the online ad last month. Read the customer blog and ordered a bottle of the Acai Berry and one bottl of Bromolite from 2 different sites for FREE (supposidely) - just pay shipping and handling. I was veru careful to read the fine print and said no to any extra offers. I received my Acai Berry within a week - and the Bromolite within a week and a half. The only stipulation was that the Bromolite had to be canceled within 14 days so no auto ship would ensue. I did so before 14 days. I did notice though that there was a foreign currency charge on my credit card and when I called the bank they said it was associated with the Acai Berry Company - was the shipment coming from another state? When I called the company they flatly deinied the charge was from them and that my bank was incorrect. I also notieced that the Bromolite was mostly Lactobacillus in ingredient - which I know from personal purchase should be refrigerated and it was not. About 3 weeks later, there was an additional $78 dollar charge for Acai Berry - when I called the company they said that there was NO FREE sample and that if I read the fine print I would have known I would be charged $78 after 14 days if I did not cancel my order. I was enraged and demanded a refund - when they asked me to return the product. Luckily I had not opened the bottle or I would have not gotten my money back. I consequently had to pay for return shipment. They refunded me my money and oddly enough 1/2 foreign currency fees that they had previously said was not associated with them! To add insult to injury - this week I found an unauthorized $29.9f charge from LifeSyleFit.com - charged the night before when I was sleeping! When I went to the website it was a couples personal body building webiste. Calling the number on my bank transaction I found out like the others that it was for enrolloment in Fit Factory - again in the fine print that no one sees! The refused a refund until I threatened to turn them into the Better Business Bureau - they then came back and said he was able to grant me a one time courtesy refund - and that it would post by the end of the month! Tonight I saw the same ad online and clicked on it and it was the same blog setup with another person's picture. It is obvious this is a scam and a way to rip off people who they hope will never fight to get their money back like me. I still do not know if the fiasco is over and check my online back statement daily. I wish I had read this site before purchasing. It would have saved me a lot of grief. Buyer beware! Go to a reputable health food store instead. Pass this on to all who will listen - DON'T trust this scam! As seen on Oprah and Dr. Oz endorses ... my ###!

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AMMM
, US
Dec 05, 2009 12:55 pm EST

I too fell for the combo AcaiBerry Detox and Bromolite. Must say the first day showed "results" after that NOTHING other than headaches. I was billed a rediculous amount and had to contact my bank to cancel the transaction. Also called the company for AcaiBerry and received a confiirmation number of cancellation. Guess the bottom line is beware of "specials" offered On Line.

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JustRead
, US
Feb 13, 2009 11:06 am EST

Most of these Acai Berry sites that sell a "free trial, " of their product, do say that you have X amount of days to call and cancel from the date you gave them your card number. Whether you've recieved the product or not, by then, they WILL CHARGE YOU, since they do not show you called to cancel within the X amount of days. These sites/companies pretty much count on people NOT to read the "fine print." They hope you will just keep clicking submit, continue, and OK all the way to the end without reading much more, than those buttons. If you go to a site that says "FREE TRIAL, " and then a page or two later they're asking for a card number, checking acct number, and a routing number, DON'T TYPE A THING... THEY WILL MORE THAN LIKELY CHARGE YOU SOMEWHERE DOWN THE LINE. Read the fine print, print the fine print for your records BEFORE YOU GIVE THEM ANY FORM OF PAYMENT. If you cancel BEFORE the trial period ends, be sure to get a cancel confirmation number, take note of the date, and get the name of the person you spoke to, this will help your financial institution if they will try to dispute your charge. If the merchant has all of their terms posted out there and you the consumer are in too much of a rush to receive your "free trial" of the world's latest/greatest product and you DON'T READ THE FINE PRINT... YOU SHOULD BE CHARGED EVERY PENNY.

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Acai Berry TERMS AND CONDITION

Terms & Conditions

Welcome to the Natural-Acai-Berry website located at natural-acai-berry.com(the "Website"). This Website is brought to you by Cheshunt Overseas Ltd.(the "Company", "we" or "us"). By using, accessing and/or making a purchase at our Website, you are agreeing to comply with and be bound by the following Terms and Conditions (the "Agreement"). Please review the following terms of this Agreement carefully. If you do not agree to this Agreement in its entirety, you are not authorized to use this Website in any manner or form, whatsoever.

Upon ordering the Trial offer of Natural-Acai-Berry you automatically become a member of our Complete Weight Loss Club. By being an exclusive member of our Complete Weight Loss Club you are entitled to receive a discount of 20% off the regular price of Natural-Acai-Berry. The regular price of Natural-acai-Berry is $89.95. For the trial offer your credit card will be charged only $4.95 for a 10 day supply of Natural-Acai-Berry. This charge will appear on your credit card with the merchant name (Online Supplement). You will have 14 days from your original purchase date to decide if Natural-Acai-Berry is right for you. If you are satisfied with Natural-Acai-Berry you need to do nothing, and at the end of your 14 day trial period you will be charged the discounted price of only $69.95 for a 30 day supply of Natural-Acai-Berry. That's 20% off the regular price because you are a valued member of our Complete Weight Loss Club.

Approximately 30 days from your original purchase date and every 30 days thereafter you will be sent another fresh Bottle of Natural-Acai-Berry and your credit card on file will be billed the exclusive Member’s Only discounted price of $69.95. Again that’s 20% off the regular price because of your membership. You can cancel anytime simply by contacting our Customer Care and Support staff. But remember that it takes almost at least 3 months of continuous and regular use of Natural-Acai-Berry to see noticeable results. There is no obligation to remain in the Weight Loss Program and you can discontinue future shipments at any time. But we do have a limit which is one Natural-Acai-Berry Trial bottle per household.

1. Return Policy

ALL SALES ARE FINAL.

Packages marked Return to Sender, Refused, Attempted not known will not be processed or refunded. By hitting the Submit Button (order button) on our site shows you are aware of and agree to our return policy. Due to the nature of our products and to protect our customers we will not accept return products. We will not attempt to resell or restock any of these items.

THIS PARAGRAPH IS FOR THOSE PEOPLES WHO ARE FILING FAKE COMPLAINTS AGAINST THIS COMPANY.
(SO WHAT PROOFS THAT IT IS A SCAM)

ITS MY PERSONAL EXPERIENCE THAT I HAD USED THE NATURAL ACAI BERRY, IT WAS A BIT HELPFUL FOR ME ... AND THE BEST PART IS THIS IT DOES NOT CONTAIN ANY HARFULL CHEMICAL

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Brenda Perron
Bristol, US
Oct 28, 2009 9:12 am EDT

Charged debit card after cancelled order and returned product

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Marci Cuff
Wheatland, US
Jan 09, 2009 7:26 pm EST

I was on a site a website and this acai berry thing kept popping up saying try it for free, its a dietary supplement. So i clicked on it and read, atleast i thought i read all of it. It said only pay the shipping $4. 95, so i orderded it. It came in the mail, in an envelope like package, no paperwork! Just the pills. I tried one they made me sick, made me dry heave all day. I have not taken anymore. I thought oh well for under five bucks no loss. . . Next thing i know im on the computer balancing my check book and i see $70. 51 deducted from the same company! I immediatley called them and they were like sorry no refunds, sorry you did not read the terms and agreements, sorry i will not give you my supervisors number. I said your site said 100% satisfaction guaranteed, i explained that i got sick off the pill i took why would i take anymore and that i am not satisfied! No refund. I cancelled my order, i cancelled our credit card. I am disputing this charge. The website that used to pop up all the time is not popping up, there are many just like it, and its funny because they all have similiar names like super acai berry, natural acai berry, they all have pictures of the same girl, showing her weight loss, but she has a different name each time. I dont know what to do!

Marci cuff

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Susan C
Marietta, US
Jan 09, 2009 12:46 pm EST

After trying to reach the 1-800- number without success, I am know going to write both Cheshunt Overseas Ltd. and its parent company, Tesco. My thanks to Lynn P for giving me Tesco's name and address. It seems to me that it would be illegal for me NOT to be able to cancel this product without contacting my credit card company. This is a scam, and if it's true that the product was on the Oprah Winfrey show, shame on her for endorsing this product.

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Graham Watson
, US
Jan 12, 2009 6:27 pm EST

NATURAL ACAI BERRY-----------------WE ALL REALISE NOW THAT WE'VE BEEN RIPPED OFF.
NOT MUCH CAN BE DONE ABOUT THAT BUT THE PROBLEM NOW IS---------------HOW CAN WE STOP OTHER PEOPLE FROM BEING RIPPED OFF?
ALL PHONE NUMBERS ARE A SCAM ALSO.
THE HARD PART IS HOW TO STOP OTHER PEOPLE FALLING INTO THE SAME TRAP THAT WE FELL INTO

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Debra DellaBella
Welli, US
Feb 03, 2009 12:44 am EST

I ordered this product online for a one time trial period. My credit card was billed and I found that the product doesn't work. I never gave authorization for this company to ship or bill my account again. They have taken it upon themselves to continue to do so. My budget will not withstand this monthly deduction or the fraudulent manner in which it is being done. I need this to cease immediately otherwise my next complaint is to the Better Business Bureau.

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Dee Middleton
Conway, US
Oct 01, 2008 4:52 pm EDT

I ordered a free trial size bottle of this product and paid shipping. Received trial size bottle, then a week or so later received a full bottle with NO paper or invoice in package. My account was charged $79.76 UNAUTHORIZED! I want my money back! Somebody PLEASE do something.
Thanks, Dee Middleton
(gmiddleton@conwaycorp.net)
2216 Arkansas Ave.
Conway, Arkansas 72034
[protected])

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Carol
, US
Jun 27, 2009 4:13 pm EDT

In early December, 1008, I asked for a free trial of acai berry (Natural acaiberry.com) for just their cost of shipping and handling --$4.95. I was shipped another bottle of 60 tablets with no information or pamphlet included. I did not ask for this renewal. I was charged 69.95. I believe this transaction is a scam.

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Deborah Surnbrock
Cincin, US
Mar 25, 2009 9:29 pm EDT

I ordered the free sample of acai berry and paid the postage. I have since received a shipment and was charged $69 that was not authorized. I want my orders cancelled.

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Rachel Stafford
Beaver Dam, US
Jan 30, 2009 12:56 am EST

i tried to reach the company to cancel, but the phone number listed is bogus and the website is bogus. so meanwhile my debit card is being charged for something i cant even stop with out cancelling my debit card. i hope those people rot in hell. what if people were gettting sick? like with the peanut butter? i think that all websites that go onto the internet should have to be legitamate. someone needs to do something now.

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alma salinas
Fennville, US
Jan 26, 2009 12:04 pm EST

ive been triyng to return this product an cancel my order so i dont receive anything any thing because im not satisfied with thi product but their is no way for me to get a hold of them the phone # they put is not a working # and i dont know how else to and i dont want to be charged on my account anymore what can i do

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Overview of Acai Berry complaint handling

Acai Berry reviews first appeared on Complaints Board on Aug 11, 2008. The latest review Non-delivery was posted on Oct 29, 2012. The latest complaint Free bottles charged for was resolved on May 27, 2011. Acai Berry has an average consumer rating of 4 stars from 501 reviews. Acai Berry has resolved 408 complaints.
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  1. Acai Berry contacts

  2. Acai Berry phone numbers
    +1 (347) 987-4198
    +1 (347) 987-4198
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    +1 (347) 987-3880
    +1 (347) 987-3880
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  3. Acai Berry emails
  4. Acai Berry address
    650 Manhattan Ave., Brooklyn, New York, 11222, United States
  5. Acai Berry social media
Acai Berry Category
Acai Berry is related to the Diet Products category.

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