I ordered the Acai Berry Maxx Free Trial Offer, 11/30/2008. I was to pay $5.95 for the shipping . But found out later that in 10 days I
would be charged the full amount of $85.90 for the product. I cancelled my order that day 11/30/2008 at 4:34 PM order # 207222. I thought everything was just fine. But then on Jan 20, 2009 I received the order. I returned it Jan 30, 2009 and have USPS confirmation of the Max Acai Berry Company receiving it on Feb 2, 2009. I received a second order Feb 20 2009 and sent back Feb 21, 2009 with out opening it and put "RETURN TO SENDER' on it. But I was charged on my credit card before I received it. I have been given credit for the last order. But have not received credit for the original Charge on Jan 16, 2009. I want credit for that charge. I have not opened one bottle they have sent me and did not even open the last package. Besides I had cancelled the order long before they sent the first order. I am being cheated. I want my credit and nothing to do with the company again.
4123 County Road 1530
Willow Springs, MO 65793
I CANCELED THIS PRODUCT OVER A MONTH AGO AND YOU SAID YOU WOULD REINBURSE MY MONEY, NOW THIS MONTH YOU DID IT AGAIN. THIS IS ###, ARE YOU JUST A BUNCH OF CROOKS. DO I NEED TO CONTACT MY ATTORNEY??? I'M PISSED AS YOU CAN TELL. JIM JOHNSON [protected]
I was supposed to receive a free sample of this product to try for 15 days. That is how they rope people in...
We ordered the trial offer of the Acai Berry Detox. We decided that we did not want any more of the Product...
I fell for the free trial, but was alerted to the scam to late. Within minutes of ordering I tried to cancel...
i had ordered from a site i believe called acai berry colon cleanse. i ordered the berry pill AND the colon...
Received sample but when I tried to contact the company to cancel my account the phone number listed dumps me into perpetual music, no message, person just music.
I tried to find an email address for the company but there is nothing in the paperwork sent with the product or on the product container that provided a viable email address.
Am I supposted to write to them via snail mail to cancel my account? Should I send it register and certified to avoid being billed for a refill?
Please help as I am having problems being reimbursed for returned products with another fine California company.
What should I do? How should I proceed to get my account closed?
I purchased the Natures Best Acai Berry Supplement for free and was told online that I would only have to pay the $4.99 shipping fee. I went to work the next day and showed a co-worker the product I was going to try and she stressed to me that it was a scam and that she had done it 2 months ago. She stated that she had called before the 14 day trial period to cancel and thought it was taken care of, but several weeks later she was charged for three different items totalling over $180. I called immediately to cancel the order and was told by a representative by the name of Maudi that I would not be charge anything and that my order would be canceled. Just to make sure, I followed up 3 days later and called again to make sure they canceled my order. I was told again by another representative that my order had been canceled. I still received the Acai Berry in the mail a week later and called back to find out why they still sent it. They explained that I was charged for the shipping only and I would get to keep the free sample. Approximately a week later I was charged over $180 for several different products. I called again for the fourth time and was told that they had never received a phone call from me stating I wanted to cancel. I was on the phone over 2 hours and they still did not cancel my order nor did the refund my money. I am still trying to fight this and would extremely encourage anyone NOT to order this product online.
Once they have your credit card number they can do anything with it and will continue to charge it. The price I'm having to pay for a bottle of pills has cost me time and money and I'm not sure how long this battle with this company will go on. I am in the process or working with my bank to stop the unauthorized charges. What ever you do, avoid purchasing anything online that is not a legitimate website and if anything sounds good to be true I guarantee you it is!
On 1/30/09 I responded to a promotional offer to receive a 14-day supply of an acai berry product and would be charged only for S/H, $4.99. I never received the product, but I continued waiting. I got my current MC charge ststement and the $4.99 was charged. On 2/21/09 I called the company's customer service number to cancel my account and advise that I never received the promotional bottle. I was told they would ship the promo bottle, but there was nothing they could do about the "TWO" charges. When I asked what "two" charges, I was told $79.96 was charged because I did not call on the 13th day of the Trial Period to cancel! I asked how I could have done that when I never got the 14-day promo bottle
to begin with. He said there was nothing he could do. The young man spoke hard-to-understand English, so all of this was frustrating. I finally told him I wanted to speak with his supervisor. I had to hold for probably 15 minutes, but did speak with Supervisor Henry. He listened to my tale and eventually agreed to credit my account for $79.96 and close the account to future charges. He was courteous and apologized for my long wait on hold. All in all, this endeavor took up too much of my time, but I guess I am lucky that I got off with having to pay only $4.99 since no one would credit my account for the S/H charges on the bottle that never reached me. I have learned a valuable lesson...pay attention to the small print!
Nature's Best ACAI Berry and Bromalite companies advertised FREE sample products you just pay Shipping...
Well, they got me too! I ordered teh "free" Trial of Natures Best Acai Berry for a paltry $4.95. I read the "fine print" but since I only got the product a couple of days before my "trial period" was over, I decided to cancel anyway. HaHa! Every time I call the number on my order form (the one that says "For Customer Service please call") [protected] all I get is a recording that says "Welcome" and then it goes straight to music. I have tried this daily to no avail. I had made a bank deposit on 2-19-09 and that evening I used my debit card to get $20.00. The balance on my receipt was way less than my deposit minus $20.00. It was then that called the bank! NOt only did they "STEAL" $80.00 bucks from my account, it put me at negative $17.00 so now I have to pay an addititonal $29.00 insufficient bank fee! They may have gotten me once but not next month. I have cancelled my debit card and have an appointment at the bank on Monday to "dispute" these charges. Good Luck to the rest of you who have been scammed. Believe me, from now on if I can't get it at my LOCAL HEALTH FOOD STORE, I will just do without it!
NATURE'S ACAI 14 FREE TRIAL IS A SCAM!!! 14 days really is only 4!!! It took them 10 days of the 14 day...
In their advertisement on the internet for the item PURE ACAI BERRY supplement for weight loss, the company promoting this product did not list all of the ingredients which include gelatin, cellulose, magnesium stearate and silicon dioxide. I am allergic to some of these additives and taking this pill would have been harmful to me. The word PURE has been misused thereby rendering this product fraudulent to the consumer.
I called the company wanting to return the first bottle unopened, which was supposed to be free and the second which was sent a bit later also unopened. The customer service manager at the ab ove number refused to take the first bottle back and the second, both unopened, still sealed intact, even though I would have had an adverse reacation to taking such a product. I am being charged $4.99 for shipping and $78.81 for a product that was never used. They only took the price of the second bottle off my payment. This is fraud at its best. SHAME ON THEM
I order acai berry trial for 5.95 on the internet. The site did not mention that I would be recieving shipments monthly unless I cancelled. Perhaps, I did not read the fine print. So I tried to cancel through phone calls and numerous emails. I sent back the product and paid for shipping, they do not allow return to sender.
I thought I had cancelled. was even willing to pay their 30% for handling when I got another bottle with a bill of $85 from a company of a different name that I know I did not order from. I called to cancel and got the same story. My credit card company says that I can deny the chardes but my only recourse is to change my card number. i have had this card for 30 years and do not want to have to do this. This is harrassment. What can I do at this point?
I ORDERED ONLY THE FREE SAMPLE FOR 4.99 SHIPPING. I EMAILED THEM STATING I DID NOT WANT ANY FUTURE SHIPMENTS OR CHARGES MADE TO MY CARD. AFTER THEY RECEIVED IT THEY CHARGED MY CARD 85.91. I CALLED AND TRIED TO GET A CREDIT. SHE DID NOT SPEAK ENGLISH WELL SO IT WAS HARD TO COMMUNICATE. I GOT AN EMAIL SAYING IT WAS CANCELLED AND THAT I WOULD RECEIVE CREDIT. IN THE EMAIL AT THE BOTTOM IT SAYS IT MAY TAKE 4-6 WEEKS FOR CREDIT. I'M AFRAID I'LL NEVER GET IT.
This company is a fraud. I need to cancel my membership for future products but no one is picking up the phone to cancel.
This is a total scam! The advertising is set up in such a way that your "free trial" starts the day of your order, is only for 15 days of a 30-day supply, and the product doesn't ship for 3-5 days from the date of your order. Your "free trial" doesn't end, but you get charged $87.13 repeatedly. They say in the Terms and Conditions that you agree to at the on-set of the "free purchase" that you can only be credited one refund per product. Thus, even if you cancel it and they continue to charge you, you are only entitled to one refund for the product.
I have contacted my bank and been told that since I signed up for the "free trial" and authorized the purchase initially, I am now stuck with the automatic reorder. They said that the only way to stop this is to cancel the card that this was ordered on, wait for two weeks and if no product is sent, to file a challenge to the charge for failure to receive the product. Or, if it is sent, to return it via certified mail to the company and dispute their failure to charge it back. However, the contract says they won't accept product back without an RMA (Return Merchandise Authorization), that I have requested both via telephone and email--they won't give one. My bank has said they consider this company fraudulent, but you have to follow the process they described in order to get credited back. I have also been transferred back into a que to wait to speak with a supervisor. I have over five and a half hours of being on hold in this que. This is completely bogus! My bank indicated they are in the process of setting up automatic denials for any attempts to use their cards to pay for these products from this company.
I hope other consumers find this warning and can protect themselves from a product that doesn't work and from the most fraudulent and predatory business practices I have ever seen.
Basically I ordered a product which said that you paid only for shipping, then you call to cancel any further...
I too fell victim to the online ad last month. Read the customer blog and ordered a bottle of the Acai Berry and one bottl of Bromolite from 2 different sites for FREE (supposidely) - just pay shipping and handling. I was veru careful to read the fine print and said no to any extra offers. I received my Acai Berry within a week - and the Bromolite within a week and a half. The only stipulation was that the Bromolite had to be canceled within 14 days so no auto ship would ensue. I did so before 14 days. I did notice though that there was a foreign currency charge on my credit card and when I called the bank they said it was associated with the Acai Berry Company - was the shipment coming from another state? When I called the company they flatly deinied the charge was from them and that my bank was incorrect. I also notieced that the Bromolite was mostly Lactobacillus in ingredient - which I know from personal purchase should be refrigerated and it was not. About 3 weeks later, there was an additional $78 dollar charge for Acai Berry - when I called the company they said that there was NO FREE sample and that if I read the fine print I would have known I would be charged $78 after 14 days if I did not cancel my order. I was enraged and demanded a refund - when they asked me to return the product. Luckily I had not opened the bottle or I would have not gotten my money back. I consequently had to pay for return shipment. They refunded me my money and oddly enough 1/2 foreign currency fees that they had previously said was not associated with them! To add insult to injury - this week I found an unauthorized $29.9f charge from LifeSyleFit.com - charged the night before when I was sleeping! When I went to the website it was a couples personal body building webiste. Calling the number on my bank transaction I found out like the others that it was for enrolloment in Fit Factory - again in the fine print that no one sees! The refused a refund until I threatened to turn them into the Better Business Bureau - they then came back and said he was able to grant me a one time courtesy refund - and that it would post by the end of the month!!! Tonight I saw the same ad online and clicked on it and it was the same blog setup with another person's picture. It is obvious this is a scam and a way to rip off people who they hope will never fight to get their money back like me. I still do not know if the fiasco is over and check my online back statement daily. I wish I had read this site before purchasing. It would have saved me a lot of grief. Buyer beware! Go to a reputable health food store instead. Pass this on to all who will listen - DON'T trust this scam!!! As seen on Oprah and Dr. Oz endorses ... my ###!
Terms & Conditions Welcome to the Natural-Acai-Berry website located at natural-acai-berry.com(the...