Ordered the free trial 12/23/2008
both the acai berry and life cleanse
the confirmation code showed a debit to my checking account of 3.95 for the shipping for each product.
The target date for delivery was 12/30/2008
on 12/26/2008 the 3.95 was deducted twice.
By January 7, I have not received either product.
My account is being debited today $87.50 twice (the full amt of the free products)
According to Washington Mutual I can dispute this transaction tomorrow, but, I cannot cancel it today, unfortunately.
The woman at the bank tells me there have been a number of similar problems with this company.
There is a toll free number associated with the seller, visible on the banking statement, but it is not a working number.
surprise surprise.
So so so funny...really. (except that I'm furious). I NEVER do this...but I was bombarded with so much info about it, I just finally thought I'd try it.
Learned my lesson.
thank you to the person that suggested calling FDW Labs [protected].
I just called them: I have been promised a refund, 7-10 days, she has cancelled my account, and is checking on the shipment that I did not receive. which I no longer care to receive.
I remember reading on the site that there was a 30 day trial period...she said it was 14, which happens to be today, so, they charged my account today. Fortunately, I had checked my account as a matter of routine, and saw the debit there. Perhaps she was easily able to cancel my account because it was the "14th" day.
It's worth a try. She gave me cancellation numbers and the same phone number reaches the billing department, where I'm told the refund is being processed.
Call them!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am sooo glad I found this comment! lol
I just checked my bank statement today and noticed that I was charged $87.13 2 days ago, and that I had been charged the same amount in december! I'm not sure how that payment had gotten by me, but I'm pretty sure it was because I was on vacation with my husband.
Anywho, I called the number [protected] and spoke to someone about cancelling my account. I am to be refunded both amounts of $87.13 within the next 7-10 days.
Those sleezy ###! It must have been in very small print somewhere that if you didnt cancel your account with them they would continue to bill you that amount every 2 weeks. jerks!
Keep checking your account to make sure you get that refund!
After getting ripped off myself, I did some checking and many people have issued complaints that they were told they were to receive a refund, but never did! Check out www.callercomplaint.com. It opened my eyes!
I called today 1/14 and was told I would receive a confirmation email regarding my refund from the billing department in the next 48 hours. Sounds fishy. They wouldn't let me speak to a billing representative directly either...
Good luck to you.
They are chrging me 87 dollars per each product. i dont know what to do. I need to cancel the order!
Where do I call? i ordered weeks ago and i still have not gotten anything. I have an overdraft in my bank account!
what do i do? where do i call?
Complain to:
http://us.bbb.org/WWWRoot/SitePage.aspx?site=113&id=6cda12e2-5967-437f-876e-bd452a591b91
and retain any email and communication records.
LIFE CLEANSE & ACAI BERRY SCAM ALERT!
WARNING!
DO NOT ORDER THE LIFE CLEANSE OR ACAI BERRY OFFERING A RISK FREE TRIAL . . . . THIS IS A SCAM!
NOT ONLY DOES THE PRODUCT NOT WORK . . . THEY TELL YOU THAT YOU HAVE A 15 DAY TRIAL BUT YOU ACTUALLY HAVE 14 DAYS FROM THE DATE THAT THEY SUPPOSEDLY SHIP THE PRODUCT WHICH SKIMS 8 DAYS OFF OF THE “15 DAY TRIAL”. THEN, WHEN YOU CALL TO CANCEL, THEY TELL YOU THEY WILL CANCEL YOUR ORDER BUT, YOUR TRIAL PERIOD HAS EXPIRED SO THEY CHARGE THE ADDITIONAL $87.13 TO YOUR CREDIT CARD. SO THEY MAKE $90.00 OFF EVERY DESPERATE OVERWEIGHT PERSON WHO BUYS INTO THE “RISK FREE TRIAL” SCAM!
IF, WHEN YOU CALL AND FIND OUT YOU ARE 3 DAYS TOO LATE AND THEY HAVE ALREADY BILLED YOUR CREDIT CARD FOR THE $87.13, YOU SAY YOU WOULD LIKE TO SPEAK TO SOMEONE WHO CAN TAKE THIS CHARGE OFF YOUR BILL, THEY WILL PUT YOU ON HOLD FOR AN ETERNITY AND RUN UP YOUR CELL PHONE MINUTES HOPING YOU WILL HANG UP. AFTER 40 MINUTES AND 5 SECONDS, I FINALLY HUNG UP.
I HAVE TURNED THEM IN TO THE BBB.
Life cleanse scammed me out of 90.00! I filled out the info. on the page then decided to not order it so I erased everything and backed out of the page. Now 2 months later I recieve a bottle of Life Cleanse and am told that I did order it and since I didn't cancel before the free trial period was up (didn't know it was ordered so how could I know I had to cancel?) I owe them a lot of money for nothing! I am sooooo pissed off. Then I tell my husband (computer analyst) what happened and he said you don't have to hit the submit button because they have it set up as soon as you finish putting your info. in it automattically sends the order in. Could have used that info. 2 months ago...
I have called this company several times for charges on my credit card account that was not authorizes. They kept saying they would refund my credit card for the charges. I received one refund and we are still fighting over the last charge. Please beware of this company they will shaft you.
NATURAL CLEANSE, AC BERRY AND PROBULARY ALL THESE OTHER WEIGHT LOSS PROGRAMS ARE MOST
LIKELY THE SAME. [protected] AND [protected] ARE THE SAME COMPANY. COMPLAIN TO YOUR CREDIT CARD ALSO. NEXT TIME USE A PREPAID CREDIT CARD AND CUT THEM OFF.
NATURAL CLEANSE AND AC BERRY CYCLE ARE BOTH
RIP-OFFS THERE NUMBERS ARE 888-271-2458AND [protected] BOTH THE SAME COMPANY. CALL AND CANSEL YOUR CREDIT CARD WITH THEM THAN REPORT THERE ###'S TO YOUR CREDIT CARD COMPANY TO GET YOUR MONEY BACK. I THINK ALLOT OF THESE WEIGHT LOSS PRODUCTS ARE ALSO THE SAME COMPANY OPERA SHOULD CHECK OUT WHO SHE ADVERTISES ABOUT.
I got caught on the same ad! They talk about the "FREE TRIAL" in large letters & no place visible do they say that you'll get charged in 14 days IF you don't call to opt out (cancel).
A number of companies are doing this same thing. One I went to, www.whiteningnow.com has the "14 day rule" info tied to a button that you have to push to bring up the "agreement".
If the companies were really HONEST, they'd have the 14-day rule there in print when you punch in your order!
HOw do I report them to my credit card company? call the bank or what? They already took the 87.13 out of my account even after I had called and canceled my order. the bank said that if they dont call me back or get back to me that I can get them on a pergery charge. I wont be refunded any of my money which pisses me off, but they wont be able to take any more out of my account. Does anyone else have another Idea how i can get my money back?
Bonjour,
J'ai commandé 1 bouteille de chaque produit avec l'essaie gratuit. Premièrement, vu que je suis au canada le shipping ma couter: pour Acai berry : 17 $ et pour Colon Cleaner :7, 14$. Je me suis dit que ce n’était pas si pire quand même. J'ai reçu la bouteille de baie d'Acai mais je n'ai jamais reçu celle de nettoyeur du colon. Je me suis désinscris des deux compagnies la journée après avoir reçu ma bouteille de baie d'acai ( apres environ 5 jour de mon inscription) et pour cette simple bouteille j'ai été chargé sur la carte de crédit sans préavis d'un montant de 68.22$ et puis hier un autre montant de 92.33 est passé sur ma carte. Alors ma simple bouteille d'échantillons ma coûté 177.55$. J'ai contacté ma caisse pour leur dire que je n’avais pas autorisé ses paiements et elle m'a dit qu'elle ne pouvait rien faire. Quand j'ai regarder sur Internet j'ai bien vu que je n'étais pas la seul a m'avoir fait avoir. Alors oui peut-être que se sont de très bon produit, mais quand on commence la dedans on est pris avec tout ça parce que j'ai eu beau téléphoner et envoyer des courriels personne ne me répond.
Merci
Geneviève
Bonjour,
Heureusement j'ai vu vos messages, quand même après le paiement des 2 produits (je suis en France donc ça fait 8 Euros total). J'ai du téléphoné tout de suite à ma banque pour faire une opposition de ma carte bancaire donc ma carte est annulée. C'est le seul moyen pour bloquer le site arnaqueur. Je crois que je vais perdre 8euros mais ce sera mieux que 160 euros après 3 jours de commande sur net comme vous avez dit. Merci beaucoup pour nous avoir donné des nouvelles.
Kim
Hi,
I don't speak very well english but i'll try to write to you some sentences. I saw your message after i payed the two products then i called my bank immédiately to cancel my bank card (visa). It's only this way we can block this website to take us 160 euros (i'm in France) but i think i'll lost 8 euros of the commande. I'll say you the news in the next days. Thank a lot of your complaint.
Kim
I just got billed 87.13 and 39.95 for the "FREE TRIAL " free my foot.
The number to the company(Ac Berry Cycle) is [protected], they change their name from (Pure Berry Max) once you received your first order for $1.95. Tweety289 you have to get in contact with bank an notify them of the fraud on you account. Requesting a refund for the merchandise you didn't receive. Yes, this company is a fraud and you will never receive your merchandise
I had ordered only the Acai Berry without the colon cleanser. Received a call 2 days later telling me that I had to take both products for the free offer so told the agent on the phone to cancel the entire order. She hung up and I had the product 2 days later. This group bills immediately and it is next to impossible to get through to them.
The company keeps you on hold for 15-20 minutes - then disconnects you if you complain.
I have no idea if the product works or not since the warning not to take it if you have high blood pressure wasn't something I saw until the product arrived.
DO NOT BE TRICKED INTO TRYING THIS PRODUCT.
i was also bombarded by many ads and thought i`d give in and try.
i recived the item as and was charged two sets of £3.74 and two sets of £1.50 for card charge.
now i`ve had two amounts of £74.47 come out with out my permission. there was nothing stating i had to be a member or pay more money. it was a free trial. i`ve been in touch with my bank who are going to question it and see if they can get my money back, but what if they dont? what do i do? thats alot of money i dont have.
my bank account has been frozen for the time being so i am without money all coz of this.
Hi guys, i found his email ! the owner of Acaiberryexclusive.com
clay.douglass@viveraglobal.com
i still don't know if i can cancel it or not, i've just ordered. it was shocking to see all this information that you guys have posted.
i was also overcharged for these bottle $141.00 per bottle i am very angry and want a refund this is disgusting liz
I'm just wondering... How many of you have submitted disputes to your Credit Card companies and actually gotten your money back that way? Also, how did you get the full company name for the dispute? Is it just Viv3 Labs? Is the only way to get your money back by being persistent with Viv3? I would love to hear how some of you got your money back from them since I am in the same boat as you, but whenever I email them they just send automated emails back. I have called and gotten a cancellation code, and they said that they would send a refund request email in about 2-3 days but I don't believe them. Also, does anyone have the return address for this company? They gave me a PO Box number, but you can't return things to a PO Box because it isn't a confirmed return that way. Has anyone gotten a Return Authorization Number from these people? Please feel free to contact me at dariel.filwood@gmail.com. THANK YOU.
Bonjour tout le monde qui s'est fait avoir comme moi!
J'ai commandé les échantillons d'acai berry et de life cleanse, et environ 2 semaines + tard, jai été facturée deux montants de 132$$ et quelques sous sur m carte visa. Je ne comprenais pas ce qui arrivais, car je n'avais pourtant rien commander d'autres...
J'ai donc canceller ma carte visa, et après maintes tentatives pour trouver un numéro de téléphone pour rejoindre la compagnie, j'ai enfin réussi.
Si cela vous arrive je vous conseille de:
1) Canceller votre carte de crédit, et ne pas en activer une autre sur la même compagnie, car il peuvent retrouver la trace si vous n'avez pas annuler à temps votre commande et vous rechargé. Votre compagnie de crédit vous enverra des lettres de contestation à remplir.
2) envoyer un email au "support@viv3.com" Ils vous reverront un email automatique qui vous donnera le numéro de téléphone à rejoindre pour annuler votre commande. Faire le imprimer, garder le comme preuve.
3) Si vous être au Canada, le numéro sans frais est le [protected] (ils parlent francais)
Attention! je ne sais pas où le centre d'appel est situé, mais il y a 4 heures de différence avec le Qc, lorsqu'on vous renvoie le mail, regarder lheure qui est écrit dans le haut et vous pourrez ainsi faire la calcul avec votre propre heure, car vous devez appeller entre 9h et 18h, à leur heure.
4) Retourner tous vos produits...si vous les avez recu!
5) Conserver tous les documents que vous pouvez en papier pour avoir des preuves des démarches que vous avez faites pour avoir votre argent et annulé votre commande. Cela pourra vous servir si jamais ils continu à vous facturé même après une annulation.
Pour ma part, le monsieur m'a dit qu'il m'enverrait un email comme de koi j'avais bien cancellé ma commande dans les prochains jours, et qu'il serait également en mesure de me dire si j'aurais un remboursement. Je n'ai toujours pas reçu de produits...ce que je lui ai mentionné, il m'a dit qu'il écrivais un rapport.
Bonne chance à tous!
HI,
I order echantillon acai berry and life cleanse and 2 weeks later, I was charged twice 132$ on my credit card. I was very surprised, and I wasn't understand what was going on...I wans't ordered any other products. IF something like that has hapenned to you, my warnings are:
1) First, cancell your credit card and don't active any other credit card if you don't have cancell your order yet.
2) Send email to "support@viv3.com" It's the mail of the compagny. The will send you a email you will give you the phone number that you need to call to cancell your order. In canada, the number is: [protected]
You have to call between 9h-18h. Chek on the email they send you to adjust the hour as your's, it can have a difference, you have to call between their hours.
3) Send back all the products they charged you if you receive them.
4)Keep every documents you can have for your tentative to cancell your order and the every procedure you have done to join them. It can be helpful if they charge you again, even if you cancell your order...we never know...
For my part, I cancell my order recently and I obviously cancell my credit card as soon as I saw the fraud on my credit card! I don't know yet if I'm gonna have my money back, but I hope so!
Good luck everybody!
FRAUD FRAUD FRAUD. SCAMMERS. THIEVES.
Had to cancel my credit card immediately. Recieved the product on the 14th day of the trial. How could I possibly try this product and know whether I like or not? Terms and Conditions clearly stated on the very top of the page that we can get the product 3 to 5 days anywhere in Canada! What a bunch of BS. There is nothing the credit card company can do. After much investigation I found a few telephone number;
[protected]
[protected]
[protected]
[protected]
the first 3 numbers are all for the same company - you will not get to speak to anybody. They will keep you on hold until you give up. I stayed on for 22 minutes and it disconnected me. As you're on hold they tell you to visit www.assistmyorder.com to chat with somebody live. This too is fraudelant as the submit button was just there to look pretty. The 4th number I had better luck with. I finally got to speak to somebody live, however they did not speak English too well. I asked to cancel and complained about their services asking for my money back. She said that I will not get my money back since it's something I agreed to and that there is no fax number or email for me to be able to escalate the issue. She gave me a cancellation reference# and said that somebody will email me about my complaint and rushed to get off the phone. I finally found an email address. I sent a letter of cancellation to this email addres support@viv3.com, a few minutes later I received an automated message asking that I contact them directly. The number they provided were all long distance but one, which is the 4th number above. So, I was right back at square one. I contacted BBB and filed a complaint. I will have to contact VISA now and see what else they suggest or if they can assist me with anything else, however after speaking to them yesterday there isn't much they can do. I think I may have lost my money, I did learn my lesson, that's for sure! Should anything positive come of this I'll be sure to post another message for all you concerned consumers.
VIV3 Ltd and Trading Planet Ltd are Thieves!
Robbed Consumer*
Robbed Consumer follow up;
Recieved a response from support@viv3.com, they said that they do not take cancellations via email and I was to call the number which I had contacted earlier today - they were absolutely no help. [protected]. Visa had given me a fax number to send a cancellation letter to, [protected] the letter did go through succesfully. I just hope it isn't a false fax number like everything else about this company.
I contacted BBB, they couldn't handle the case as the company is in the UK. BBB, suggested I contact www.econsumer.gov. I filed a complaint there.
I suggest to everybody who has been scammed by this company to please file a complaint with www.econsumer.gov If they get enough complaints it could end up being positive for us.
i too have been over charged i am from australia so i had to remenber the 10 hopur difference i rang at 11pm at night the international number oo11 44 [protected] and they said they cancelled but agrue bl;ack and blue re being over charged that its a 14 day trail and after 15 days in the contact they charge the full amount .
i also email the said company three times at on the following emaikls until i got an response support@viv3.com which i recived an unattended email automatic reply also mitch.platt@localbillinglimited.com the owner of the company but no response .I sent a letterb to Viv 3 Labs viveraglobal.com unit 5 mill road industrial estate linlithgow, west lothian EH497qY SCOTLAND.
ONCE I RANG THE COMPANY THE THEY ACKNOWLRGED MY EMAIL; AND SENT ME A ID NUMBER I AM NOW WAITING FOR A REFUND OF THE OVER CHARGEB WE WILL SEE. I AM MORE ANGRY WITH MYSELF I NEVER GO INTO THIS STUFF BUT THE OLD SAYING NOTHING IS FREE ... GOOD LUCK TO ALL WHO HAVE BEEN SCAMMED BY THESE ROTTEN BA...D '''''''''''''''''''''''''''''
You Guys are lucky, I've been getting charged $134 x2 every month for two cheap bottles of capsules that did nothing. I too was caught in the free trial scam and the e-mail support"viv3.com just returned my complaint with a message saying they dont give support by e-mail and to call one of the phone numbers they give which of course don`t work. My only recourse was to tell my credit card company I had lost my card and have it cancelled to get a different card.
I fell for the weight loss scam free trial offer from viv3lab under Judy's weight loss, where you get an invoice for £3.95 for each product but this month they have taken nearly £150 from my credit card.
I have written to them but to date have not received my refund. I was shocked when I googled the lab only to find so many people have also had this problem.
I only paid for a trial and you have gone into my credit card several time over and charged me over $500 I have only recieved the trial pack and do not want any more wasnt happy never ordered any more have not recieved and you have continued to take money out of my credit card
Another set of details - who are these people and what are their connections with all of this? BTW this is public information... available to anyone for a quid at
Companies House
Another set of details
Name & Registered Office:
LB ERIDANUS ENTERTAINMENT LIMITED
9 UNITY TERRACE
TANTOBIE
STANLEY
CO DURHAM
DH9 9TD
Company No. [protected]
You can get this information from Companies House and the details are as follows
Director 1
Kirsty Willis
9 Unity Terrace
Tantobie
Stanley
Co durham
DH9 9TD
DOB 28/10/1985
Company Secretary
Bournewood Limited
Palm Grove House PO BOX 438
Road Town
Tortola
British Virgin Islands
BMIE
Mark Colin John Quirk - Trust Manager
22 Roxwell Avenue
Chelmsford
Essex
CM1 2NR
DOB 1/11/1977
1 share held by Fermoya Ltd
1 share held by BMIE Ltd
BMIE is registered at
De Burgh House 2nd Floor
Market Road
Wickford
Essex
UK
SS12 0BB
1 Share owned by Fermoya Ltd
1 Share owned by Lenia Management Limited
Looks like this maybe a scam as well http://www.haveperfectskin.com/#utm_source=none&utm_medium=none&utm_term=none&utm_content=Perfect+Skin
HavePerfectSkin - owned by LB ERIDANUS ENTERTAINMENT LIMITED
Yip- check the small print, it has the same wording, different company.
Name & Registered Office:
LB CYBERNET ENTERTAINMENT LIMITED
19 PRINCESS AVENUE, BLACKHILL
CONSETT
DURHAM
DH8 OLG
Company No. [protected]
Company Number: [protected] Date of Incorporation:29/12/2006
Company Name: LB CYBERNET ENTERTAINMENT LIMITED
Registered Office: 19 PRINCESS AVENUE, BLACKHILL, DURHAM, DH8 OLG
SECRETARY: BOURNEWOOD LIMITED
Appointed: 29/12/2006
Nationality: BRITISH
No. of Appointments: 327
Address: PALM GROVE HOUSE
PO BOX 438
ROAD TOWN
TORTOLA
BRITISH VIRGIN ISLANDS
DIRECTOR: PARKIN, STUART MR
Appointed: 29/12/2006
Nationality: BRITISH
No. of Appointments: 5
Address: 19 PRINCESS AVENUE
BLACKHILL
CONSETT
DURHAM
DH8 0LG
Just want to add that the web site company name when we ordered was
Trading Planet Ltd
56 Thorton Close,
Pelton,
Chester Le Street,
Co Durham,
DH2 1QH
Trading Planet is now being removed as a company and the websites have changed the contract names to LB ERIDANUS ENTERTAINMENT LIMITED. When we signed up we bought off this company - this was the contact address to send letters to. Thats where our (unreceieved) cancellation went to. NOW THE COMPANY ADDRESS has changed on the website.
Trading Planet was run by Derrick Phillips, 31 Arden Close, Bradley Stoke, Bristol, BS32 8AX. Apparently he runs about another 100 companies.
Curious, it's being shutdown because it hasn't traded? The companies reports show that on the date I purchased this stuff it was run from Trading Planet... 14/9/9. The date of the Companies House filing declaring that it had not traded was the 8/9/9. Sounds suspicious to me... would that be fraud of some kind?
i cancelled my order within the 15 day trail peroid on the 8 /10/09 i hope it is cancelled and they dont bill me
also they have changed the terms and conditions so it doesnt even tell you what number to ring to cancel
or that you are going to be charged monthly at an excessive rate
I have had a similar experience, got sent the free trial then 15 days later $130 was on my credit card. I have been trying the 'Customer Service' number for 2 days trying to get hold of them and cannot. Has anyone been able to contact them from Australia? If so I'd love the number. Also how are you all stopping getting sent the bottles and most importantly, stopping getting billed?
I have a similar experience, got the free trial, paying for postage and then was billed $130AUS for a supply I did not order. The Terms and Conditions do say that if you DON'T call and cancel further orders within 15 days they will automatically send you the first order.
I cannot get through to their Customer Number, has anyone been able to do it from Australia?
What are people getting ripped off like me doing to cancel these orders at the very least and stopped getting billed? Is anyone able to get a refund! Any phone numbers to contact these guys would help! Thanks
More information on this scam and advice on how to get your money back can be found at this website:
http://strangelyperfect.tv/6568/dangerous-effectivecleanse-and-scams-too/
Where to file complaints:
FTC: https://www.ftccomplaintassistant.gov/
http://www.econsumer.gov
The Attorney Generals office in your state.
Good luck to all who have been caught by these scammers!
I was scammed and have been trying to find a number I can call to at least try and get my money back, but any number I have found from someone stating they were refunded, doesn't work anymore! Is there any number in service I can call?
I have ordred this medicine on 16/9/2009 and still I have not recd it and they have already deducted $500 from my credit card, This is a lesson that such sites are not reliable.
I have been scammed by this company, I ordered a free sample of both Acai Berry and Life Cleanse in October 09, I received this order within 1 week, when I ordered I used a bank account in my name only, when I put the credit card details in it told me that the transaction could not go through as there was a problem with my card, so I used another card for a different account, the transaction was accepted. Today I went to my bank account to check the balance, this account is not used for anything my wages go in fortnightly and I leave it there until we buy something big, so I dont check this account regularly, and I found over $600 missing, there were about 6 different company names withdrawing random amounts from my account. THen I checked my other account, (the one that was refused as there was a problem with my card) and big surprise they had withdrawn from that account also, overall I have lost over $800 in one month, my friend also used her credit card and has lost $1500, she is a pensioner with an invalid husband. These people should be thrown in jail and the keys melted down so they never get out. It is disgusting how they prey on vulnaruble overweight people who would try anything to reduce their weight.
I am decieved too. I am charged already 4 times worth 250 dollers. I think I am a big stupid to order these products. Please help me.