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CB Colleges and Universities PSI Services Escalation!!! Pending since 6/29 and 8/2023 // refund requested for psi exam (oh title serices 11-37) and psi practice test (oh title series 11-37)
PSI Services

PSI Services review: Escalation!!! Pending since 6/29 and 8/2023 // refund requested for psi exam (oh title serices 11-37) and psi practice test (oh title series 11-37)

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11:53 am EDT
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See the latest ticket #3631476 - Previous ticket #'s [protected] (6/30/2023), [protected], [protected], and several others; For the Practice Test Issue, PTsupport did not provide me with a ticket # but said to call [protected] x7030 and request a refund. I did so and just got passed around from one person to the other. I was on the phone for 3 hours.

For the PSI Exam itself that was terminated for looking elsewhere, which I already knew at the time of termination, the video was reviewed, and this was PSI's reply:

Test takers exam was terminated for looking somewhere else. It

appears that the camera the TT was using is an external camera and

the position it was placed in, shows that the TT was looking at the

screen.

My response to that was ok, please give me a refund since you have also confirmed that I was looking at the screen. Keep in mind during that first test when I got the error messages, I contacted the proctor immediately and was NEVER told to move my camera to a different position. I did so myself on the first warning as it had inadvertently moved to catch only half of my face. No response, even after SEVERAL and I mean SEVERAL follow-ups to my INITIAL question asking for a refund.

Desired outcome: I want a refund of the first exam and I want a refund of the practice test immediately. I can be reached at <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>@arieslandtitle.com or <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> x102 I appreciate your consideration.

Aug 22, 2023 2:38 pm EDT
PSI Services customer support contacts
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611 N. Brand Blvd., 10th Floor, Glendale, CA, 91203, US

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We understand your frustration with the situation you've encountered with your practice test and the PSI exam.

Since you've already attempted to contact PTsupport and the provided phone number without success, I recommend sending a detailed email to ptsupport@psionline.com. In your email, include your full name, exam confirmation number, and a comprehensive description of the issue. Make sure to reference the relevant ticket numbers and previous interactions. Explain the difficulties you faced while attempting to request a refund and the extended time you spent on the phone without resolution. This email should provide a clear account of the situation and your attempts to seek assistance.

For the PSI exam termination and subsequent refund request, if you have already communicated with PSI and have not received a satisfactory response, you may want to send an email to the same email address (CDcareweb@psionline.com). Provide the same details mentioned above, including your full name, exam confirmation number, and a clear explanation of the situation. Reference the response you received from PSI regarding the exam termination and your request for a refund based on their own assessment of the camera position. Make sure to emphasize that you took prompt action to adjust the camera as needed and were not advised otherwise by the proctor.

By providing this information and documentation, you are offering a complete overview of the issues you've encountered and your attempts to resolve them. This will enable the customer support team to better understand your situation and hopefully provide you with a timely and appropriate solution.

I hope this helps, and I wish you the best in achieving a positive resolution. If you need further guidance or assistance, please don't hesitate to reach out.
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