PSI Services review: Escalation!!! Pending since 6/29 and 8/2023 // refund requested for psi exam (oh title serices 11-37) and psi practice test (oh title series 11-37)

We understand your frustration with the situation you've encountered with your practice test and the PSI exam.

Since you've already attempted to contact PTsupport and the provided phone number without success, I recommend sending a detailed email to ptsupport@psionline.com. In your email, include your full name, exam confirmation number, and a comprehensive description of the issue. Make sure to reference the relevant ticket numbers and previous interactions. Explain the difficulties you faced while attempting to request a refund and the extended time you spent on the phone without resolution. This email should provide a clear account of the situation and your attempts to seek assistance.

For the PSI exam termination and subsequent refund request, if you have already communicated with PSI and have not received a satisfactory response, you may want to send an email to the same email address (CDcareweb@psionline.com). Provide the same details mentioned above, including your full name, exam confirmation number, and a clear explanation of the situation. Reference the response you received from PSI regarding the exam termination and your request for a refund based on their own assessment of the camera position. Make sure to emphasize that you took prompt action to adjust the camera as needed and were not advised otherwise by the proctor.

By providing this information and documentation, you are offering a complete overview of the issues you've encountered and your attempts to resolve them. This will enable the customer support team to better understand your situation and hopefully provide you with a timely and appropriate solution.

I hope this helps, and I wish you the best in achieving a positive resolution. If you need further guidance or assistance, please don't hesitate to reach out.