CB Colleges and Universities PSI Services Unable to register for Illinois broker exam

PSI Services review: Unable to register for Illinois broker exam

Charissa Serviss of US

Sep 14, 2023 12:38 pm EDT

Verified customer

Replied

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I have tried to schedule my Illinois Broker Exam on PSI but failed to do so because it states I do not have eligibility. Even though I have completed my required course work and confirmed through the CE Shop, who I took Broker Pre license courses through, state that they have sent over the proper documentation and completion records. I have contacted multiple people over the last four weeks at PSI through email/phone and I have been told numerous different answers. Some state that they cannot find my account (even though I can log in and schedule different tests but not the one I need). Others state that the CE shop did not send over my information, or my account has been deactivated. I am struggling to figure out who to contact for the right information. I have been given many different emails/wrong phone numbers for PSI. Sometimes I don’t even get a response. I am beyond FRUSTRATED as I need to take this exam, but people cannot seem to give me the right solution/answer. I JUST NEED TO TAKE THIS TEST.

Desired outcome: To be able to register and take my exam

PSI Services response

Sep 19, 2023 11:57 am EDT

PSI Services customer support contacts

Phone numbers

+1 (800) 367-1565

+44 176 325 7100

Address

611 N. Brand Blvd., 10th Floor, Glendale, CA, 91203, US

Website

www.psionline.com

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We hope this message finds you well. We understand your frustration and apologize for the difficulties you've experienced while trying to schedule your Illinois Broker Exam through PSI. Please be assured that we are committed to resolving this issue promptly.

To assist you further, we kindly request that you provide us with the following information:

-Your full name.

-Exam confirmation number (if available).

-The email address associated with your PSI account.

-Any additional details or concerns related to this issue.

Once we receive this information, we will investigate the matter thoroughly. You can send this information via email to CDcareweb@psionline.com. Rest assured that our team will prioritize your case.

We understand the importance of taking your exam and are dedicated to helping you navigate this situation. Your patience is greatly appreciated, and we apologize for any inconvenience this has caused.

If you have any further questions or encounter any issues while sending this information, please do not hesitate to let us know.

Thank you for choosing PSI, and we look forward to assisting you in scheduling your exam.

Thank you for getting back to me with the next possible steps. However, based on what I have read on this website, I have already sent an email to the suggested email address above on September 6th, 2023. I still have heard nothing back. I will send another email today.