PSI Services review: VA Salesperson Real Estate Exam

I recently took the VA Salesperson Exam on Thursday, December 21st, unfortunately I failed the exam because time ran out. I was given 90 minutes to complete 90 questions on the National part of the test. Only after rescheduling the test did I notice on my receipt the duration for the National Exam is listed as 105 minutes. This is 15 minutes more than what was granted to me when I initially took the test. If I was granted the full 105 minutes as stated on the PSI receipt, I would have had sufficient time to complete the test and pass, as I was only 4 points away from a passing score.

Please explain this discrepancy and how can the situation be rectified, as I have paid an additional $60 to retake the test on January 2, 2024.

I have contacted the PSI Center number [protected], ext. 7040, several times to have this issue resolved before my re-examination and each time, I am told to call back within 48 hours.

Desired Outcome:

Option 1: Grant me a Passing grade, as I was only 4 points away from a passing grade, in which I would have passed had I received the full time.

Option 2: Provide the 15 minutes to complete the remaining 8 unanswered questions.

Option 3: Waive the $60 Exam fee to retake the test.