PSI Services
Reviews and Complaints

I've written a NJ Real Estate salesperson conbo exam on 3Feb. 2016 at one of the PSI exam center in North Brunswick, NJ. During the exam, the fire alarm rang and we were asked to vacate the build which we did. we were outside in sub-freezing temperature for over 35 mins. when came back we were an option given that we can wave the exam and come back some other day. I decided to carry on with writing my exam. After getting my bearing back and almost 3/4 my way of the exam the fire alarm rang again. This time I decided to carry on and complete the remaining exam while high pitch alarm kept ringing. I was not asked for the waiver the second time not I signed any waiver the second time. Making story short I end up failing the exam by two points. I am asking the PSI center to refund my fee due to not providing services for a quality and quite an atmosphere to complete my exam as per paid services. I escalated the issues to the PSI Manager but he insisted not to refund. The point I am making is not passing and failing of my exam. what I am saying is that if I had the liberty of writing my exam under the normal circumstances I might/could have passed the exam but that was not the case. Under the benefit of the doubt, I am sure any other normal exam facility would have refund the fee.

I too share the opinion that PSI is poorly managed and not customer focused. As I am sitting here on hold, as per usual, my frustration is increasing. So I went to the web and see there are an enormous amount of people who share my exact same frustrations. I started thinking, how can this company still be in business. The answer is actually simple, the consumers are complaining sure, but there true “customers” are the organizations who contract with them for testing management. So, in addition to posting my complaint here. Moving forward I will send a complaint to the organization that has contracted PSI, I will send my complaints each and every time I deem there service is unacceptable. For instance, this morning I have now had to place six (6) calls to try and schedule my next test. Six calls starting at 6AM PST. It is now 7:23 AM PST, I have wasted an hour and 23 minutes waiting on hold. Sadly, I am still on hold and will probably have to call back another 2-3 times before I am even successful in actually scheduling my test. This is not a fluke or one time problem, this happens EVERY single time I have to schedule the next test for my module.

It is absolutely absurd to have to dedicate 2-3 times the time it would take to test for each module into the simple process of scheduling a test. I would recommend that each person reading this review, and each person who posted a review to focus your complaints toward your referring organization. Perhaps these complaints would be taken more seriously if they were coming from the customer that they are profiting from rather than the end customer.

Does anyone even monitor this company? On 8/21/2015 my daughter took the CNA skills test through the local community college and was told that only a Visa or MasterCard is accepted. Five days after they took my Visa credit card number, the test results were still on hold "waiting for payment". We call and are told that they don't take Visa but only take Discover or MasterCard. We provide a Discover card number over the phone to somebody named Patrick. Then we're told that they don't take credit card numbers over the phone. So I fax my discover card over, per their instructions. I call to verify receipt and then am told by some woman in Las Vegas or something that I have to mail a money order, after I already gave them 3 separate credit card numbers. I now have to stop 3 credit cards and order new ones because I have no idea why they kept taking my credit card numbers when they claim not take credit cards. Who in 2015 only takes a money order when the rest of the world mostly prefers electronic payments? Are they that worried about $76.00? I'm concerned that they have 3 of my credit card numbers and felt like this was some type of scam.

I completed the proctor tests for the PA National as well as State, Real Estate Salespersons exams. I have attempted to pass the Sate Exams (National and State) and fell short of the required score on the exam. In the PSI Study Guide, It is listed that I must complete 80 questions for the National portion and 30 for the Sate portion. When taking both attempts, at the PSI testing center, I was given a test with 90 questions for National and 35 questions for the PA State exams. I fee that I was chested out of 15 questions. What can I do?

Horrible customer service. I tried for 7 days straight to get through to a human. I left my name and number for a "24 hour callback". No one ever called. I am very disappointed that in order to take a state exam, this is my only option. This feels unfair. This company is not representing our government the way it was intended I am sure.

Psi state exams is a fraud if Ive ever seen one. I took their real estate salesperson test, confidently knowing I studyied hard and long. Failed. The questions they produce on these tests are absolutely deceiving, usuary, and several other harsh words I don't want to mention. I missed by 6 questions. The proctor tried to insist I retake it the next day at another 56.00. Do I have fool written on my face? without even knowing what I missed or how to restudy for this, why would I give them another 56.00 to fail again? the state needs to do do something about this fraudulent business that is taking good peoples money. Don't even try to tell me I didn't know the material. I did. they will not get anymore of my money.

Set up to test @ 9:00am got there 10 to 15 minutes late because of weather & multiple accidents. Drove 2 1/2 hrs. The ladies were very rude. One said, you are late! My boyfriend tried to explain when he was rudely interrupted by the other lady saying, "take off your coat and hang it up!" Then they proceeded to say how booked they were. REALLY! All these testers schedule this. The testing facility can only take so many. I should have recorded these ladies. People are nervous enough coming in there. They don't need to be like that. If they don't like their jobs then they need to stay home. You do not treat people like that. I tested for my insurance license at a different facility and wasn't treated like that. This needs to stop! I will file complaints over & over if this continues. It took a lot for me to not go in there and say something to those unhappy people that work for PSI.

Recently purchased a online practice test it is amazing how well you can get robbed by psi! Do.not get fooled and ripped off like how i did! Do NOT ever purchase an online test from psi! 50 questions for a one time test, 30$? That is the biggest rip off! I called and both the representative and supervisor were evil rude no help at all. Bottom line do not purchase a "practice test" no help at all.

I have taken the PSI Real Estate State Exam 3 times.
I studied from a book that said "Pass the Real Estate Exam the First Time." I studied the material, on all the examinations I took I scored from 85 to 100%. When I took the exam, most of the questions in the exam were not in the material that I studied. Especially the questions that they ask about Miss Utility. Even at that, I still don't believe that I missed 10 questions. I spent countless hours of studied time, and also have previous experience as a real estate agent. They tell you that you have 40 questions on the test, but in taking the test there was 50 questions. When I talked with PSI they informed that the additional 10 questions are not counted against you, and that these questions are asked to get more test questions. But expecting to test on 40 questions, and then there are 50, kind of throws you off a little bit. My first examination I didn't pass, which cost $60.00.

I asked if I could retake the exam. I was informed that I could do it as a walk in the next day at 12:30pm, but it would costs another $60.00, and an additional $15.00 that had to be in a money order. But I shouldn't make it out to anyone. So, that afternoon, I did get a money order for 15.00, left it blank, (paid PSI over the phone the $60.00) and the next day arrived at the PSI Testing Center. The evening and morning before the test, I restudied, also found a resource on the internet on Real Estate Regulations that consists of 84 pages. Studied this also, along with the real estate book that says pass the first time. Arrived at the exam center to take my exam for 12:30pm as a walk in. As I was checked in I was told to make the money order out to PSI.

I took the exam, double checked my answers, and was confident that I had passed. They have a survey at the end of the exam that you take before you get your test score. So being confident I had passed, even though unsure about the Miss Utility questions asked, that where probably 2 questions, I did the survey, gave an excellent score. Ended the test, and didn't pass again. The proctor signed me out, as he did, he wasn't able to choose my name, because an error came up. So the other proctor signed me out, and I informed her, that something wasn't right, because I know that I didn't miss 10 questions. This time I missed it by 2.

I contacted PSI to let them know that there was an error in scoring my exam. I was told that if I would have made a comment on any of the questions than they would be able to do something. That there were no adjustments that could be made. In PSI's bulletin information, it state's, should there be error, which is "rarely". That scores would be adjusted. Meaning that it does happen sometime.

After, awhile I cooled down. My husband encouraged me to retake the exam. This online exam company did cover the material on the exam. So I studied that, along with the regulations that I found on the internet, that also covered material on the exam. I took the exam until I scored 100%. But, still no information on Miss Utility. I did find information about Miss Utility on the internet. Studied that. But, still unsure if it was enough information to cover any questions on the test. So, I took the exam again. Didn't pass. Missed it by 1. On this same computer, the proctor was not able to print out my score, the other proctor had to. I noticed that these were different proctor's than before. I asked what happen to the other proctors, the gentlemen gave me info and stated that they were a husband and wife team. I also informed the proctor, that I know that I didn't miss 10. He encouraged me to try again, since I just missed it by one. I was really upset. Because, I double checked my answers, and knowing in my heart, that I didn't miss 10 questions on the test.

In regards to the questions. in the prep exam book, that I have, it states that you have 3 banking business days, to deposit an earnest money check, but in the other information, that I have, it says 5 banking business days. I went with the 5 banking business days, which seems to be correct according to one of the questions on the 3rd test that I took. $195.00 have been spent on a test that costs $60.00.

I have also sent an email to the President, in regards to this issue.

"I just want to sell real estate"

I went for the second time to take my real estate exam which i missed last time by one question! The entire time during the exam the proctor was literally having a party in the waiting area the entire time! The whole time we were trying to take the test there was shouting, laughing and all kinds of CONSTANT loud and disruptive noise. I even put in the ear plugs and could still hear them! Needless to say we couldn't concentrate at all! I failed AGAIN by 1 damn question! I was doing the compucram at 85 and 90% last night and having no problems! This was very unprofessional and a waste of my money!

My fiance took the electrical test thru PSI a few weeks ago. We had read all these complaints on how no one ever passed this test on the first try. It made him a little nervous and thought just maybe he would not pass. Well, the first time he took it, he DID pass the exam. So for anyone reading this who is fixing to go take a test, don't read all the complaints and get discouraged because when it comes down to it, it is all based on what you know and what you don't know.

I dealt with psi now for the past like 4 months now nothing but headaches. I have a learning problem. They think its funny and its a game 2 managers laughed i got a retake test free from that but not they having problem with state law thinking its not really a law for people disabled. I told them willing to show any and all proper paper work they said no. We can only do this for you half what i need, lucky i get some help. but state law demands school and testing to help out much as possible. Psi is a joke...if you are looking for any schools that need testing after check if psi is it if so do not take the course i am warning you.. plus other headache things i can add put would make this post way to much

WARNING !
Please read the following facts before dealing with these con men.

NRED confirms that PSI Test Center is the only game in town. Can you say "kick backs" ?!
Secretary of State/Nevada can not confirm certain CEO licences. Nor do they care...
PSI will not acknowledge any study sources, and/or outside learning material. They compose the testing, and grade it themselves. You basically take the test based on outside entity materials unrelated to the actual exam. Exams and pass/fail statistics are not published. If you fail, they don't tell you why. You receive a one page print out on what you allegedly were tested on. WITH NO PROOF. You basically pay for a service and leave empty handed.
Test questions are based on semantics, and speculation, only half are factual.
They publish NO information what so ever. You go in blind, an leave frustrated less the $100 test fee.
They make more money on failed tests because of the return rate, and fact that they have no competition.

PSI wouldn't allow me to take exam with model I provided because examining proctor refused to accept models Government Issue Identification. But under PSI guidelines It's stated that a Government issue identification is acceptable. PSI is robbing the State of Texas, solely because I have to reschedule my exam and pay an additional 78.00 dollars which the state is paying for through the Department of Assisted Rehabilitative Services. They are only concern with taking money and not following state guidelines for examination procedures.

PSI Seminars are a rip off and they destroy families and friendships. My sister has been brain washed by them. She has just ended a 10+yr relationship one that she told me just 6 mos. ago was the best thing she ever had in her life. Now she has walked away from it..destroyed our family with her new attitude towards all of us….spent upwards of $30, 000. towards ‘healing’….and it isn’t stopping….these groups need to be stopped…they are racking in the money and destroy many lives along the way….they aren’t helping them at all they are taking their money and making them believe everything they say is ‘gospel’….one of their lessons is ‘if a loved one won’t come with you …won’t find the money to pay for these seminars…then you need to walk away from them and find someone who will…”….I once loved my sister….now I can’t stand to be around her….and if she ever talks to or treats our 81 yr old mother again the way she did….God help her.

took the electrical exam the first time with the 2011 code book and failed it. I scheduled the second test weeks later and the same 2 ladies that checked my book the first time said i was not allowed to use the 2011 code book on the test. they said either take the test without the book or loose my money. I would not only be loosing my my for the test but also a day off of work and gas to drive to and from. I lived about 35 miles form the psi test site. I had no choice to take the test and hope that i would pass it. I had no book or charts so needless to say i failed it a second time. I called the psi headquarters in utah and they basically said there wasn't anything they could do about it. I think its wrong for what they did and i am out all this money because of there mistake. They sure know how to rob you thats for sure. $78 dollars each time and now i have to go a third time and pay for it again and i may need to buy a 2008 code book. Really, how much of a differance is there between the too books.