The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
PSE&G Electric and Gasfailure to restore provide services

Lost power due to storm on Saturday, Mar 13 promised restoration of services no later than following thrusday 4pm. As of 11am Friday services not restored and will no longer make commitment as to when full service will be restored. Unable to get contact anytime or get solid answers as to the specific reasons of the delay. Meanwhile 98% of the outages are corrected while we remain without and withotu reason. Never been late account is current. Out area is not under water. Overall, PSE&G is thge worst utility in NJ. Every time we have a breeze down our block the power goes out for 5-10 hours. At least 5 times a year we have power disruptions of 5 hours a more. Now its been over 6 days, without heat and its cold. We pay high rates never miss a bill.

Responses

  • Ci
    Civitas Energy Nov 23, 2010

    It's hard to argue with real experiences but unfortunately these things happen, however the reality is that you shouldn't t have to put up with it. And the great thing is that you don't: there are other choices to get energy out there - I am of course referring to solar energy.

    You may have heard about solar before, but what you may not have heard is that solar can offset you bills to practically nothing and it is far more affordable than you might think:
    a) If one has the means they can purchase it for cash, It pays for itself in about 6 to 7 years. No more bills plus it earns you an income. Enough said.
    b) One can also take out a loan and finance it that way. Immediate savings can still be achieved from day one even with a loan however the payback term is slightly lengthened to account for the loan interest payments. You still get the income through selling your energy credits and when the loan is paid off you have full energy savings and the income combined; or
    c) the third option that one can take is to lease a solar system. In this case the leasee is able to lower their electricity bills today and continue to pay that same low amount each month for the entire lease term of eight years - and with no upfront cost to the leasee.
    For example, if you are paying an average electricity bill of $120/month (1, 400/year) you will only have to pay about $96/month (or $1, 152/year) for the next eight years -- even if electricity rates are sky-rocketing. At worst you save $288 in the first year for doing nothing, and as rates rise you save more. The best part is you don't have to pay anything to have it installed: The financier takes care of that.

    It's awful to hear stories like these, but because it's PSE&G it means you're in New Jersey and New Jersey happens to be the best state in the country for assisting individuals with adopting solar. So, if PSE&G are causing you grief then give solar a thought.

    If any of you have interest in finding out more, please do not hesitate to contact me at [email protected], or, visit our website at www.civitasenergy.com.

    Regards - Patrick Gallagher

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