Public Service Electric & Gas [PSEG]
Reviews and Complaints

They no showed twice for scheduled appointment. Very disappointed.

I have tried several times to speak with a representative from Credit and Collections but every time I call, I keep getting a damn computer that details my account history and balance. I cannot speak with representative and when I get a call back, the person cannot help me and transfers me to the same damn recording.

It's hard to argue with real experiences but unfortunately these things happen, however the reality is that you shouldn't t have to put up with it. And the great thing is that you don't: there are other choices to get energy out there - I am of course referring to solar energy.

You may have heard about solar before, but what you may not have heard is that solar can offset you bills to practically nothing and it is far more affordable than you might think:
a) If one has the means they can purchase it for cash, It pays for itself in about 6 to 7 years. No more bills plus it earns you an income. Enough said.
b) One can also take out a loan and finance it that way. Immediate savings can still be achieved from day one even with a loan however the payback term is slightly lengthened to account for the loan interest payments. You still get the income through selling your energy credits and when the loan is paid off you have full energy savings and the income combined; or
c) the third option that one can take is to lease a solar system. In this case the leasee is able to lower their electricity bills today and continue to pay that same low amount each month for the entire lease term of eight years - and with no upfront cost to the leasee.
For example, if you are paying an average electricity bill of $120/month (1, 400/year) you will only have to pay about $96/month (or $1, 152/year) for the next eight years -- even if electricity rates are sky-rocketing. At worst you save $288 in the first year for doing nothing, and as rates rise you save more. The best part is you don't have to pay anything to have it installed: The financier takes care of that.

It's awful to hear stories like these, but because it's PSE&G it means you're in New Jersey and New Jersey happens to be the best state in the country for assisting individuals with adopting solar. So, if PSE&G are causing you grief then give solar a thought.

If any of you have interest in finding out more, please do not hesitate to contact me at patrick@civitasenergy.com, or, visit our website at www.civitasenergy.com.

Regards - Patrick Gallagher

No, they will not call and threaten to shut you off...they will show up when you are in the shower and shut you off...even if you did pay your bill four days earlier.

I am a disabled senior citizen who had a REAP Energy Evaluation with LIPA three years ago, and it was determined that I needed a new refrigerator. Lo and behold, two months later my bill shot up to $3, 000, and nobody wishes to investigate this, not PSEG nor the PSC. I suspect that it's either a clerical error or that I'm being charged for the evaluation as well as the refrigerator (list price on that model is $2, 000). In the meantime, I have been making two payments every month from whatever is left of my social security check, yet continue to get termination notices from these crooks. I would appreciate any attorney who wishes to handle this case. Contact: squafdonoboles@inbox.com

They send outrageous bills out of the blue and have a customer service department trained by Naziis.

I have the same problem! Its unbelievable! I am curious to know if you were able to resolve this issue and if so how?

This is almost the same story to that has happened to me! I'm curious as to how or if you were able to resolve this mess?

Bet you cant guess where their new computer system comes from...hmmmmm

If you guessed GERMANY you are right

Do yourself a favor. DO NOT get this service. You will be wasting your money for months, and when you need service, they will come to your house to tell you that the part is not covered, simple as that. The tech didn't even bother to open the equipment. he just saw it and say, it is not covered. Months ago, I had a problem with the dryer. the first technician couldn't even figure out what the issue was. the second technican ordered parts that were already working. I was going to close the service and the rep ask me to give them one more chance, and they end up sending yet another tech. the third tech knew right away what he was doing. come to find out, it was a screw that he needed to tighten. . I let it go back then because after many tries, at least they fixed the problem. but now is a no no. I don't trust them and I'm not paying for a service that later on, when I need service, I'm told is not covered.

if you are thinking about service, instead, pay outside warranty. not only you will pay less, but also you will be assured that you will get the service when you need it.

I had PSE&G install a A/C unit for my one family home, the unit started to mal function and I called WorryFree to come out and fix it. It's been over 1 year and they still have not been able to fix it. Last summer they came out at least 8-9 times and about 5 of those were a waste of time because the repair person makes an excuse to come out another day or they tell me that I have to wait 2-3 weeks, in 90+ heat.

Never again will I make the mistake of paying about $8k for the unit (York) through PSE&G and $500+ in Worry Free contracts through them. They don't back the products they sell and don't really care about the customer.

***DON’T WASTE YOUR TIME & MONEY***

PSEG will find a way not to honor the coverage you have been paying for.

***ALSO, be prepared to wait AT LEAST 30 MINUTES whenever you call***

I had WorryFree for my refrigerator and the freezer door started icing up and not opening well. I called and scheduled a service appointment. The technician came out and after looking at the fridge for 30 seconds said he knew exactly what the issue was. I was told I needed a new compressor. I asked if that was covered by WorryFree and he said it sure was, but he kept repeating that someone will call me in a day or so to discuss coverage and if anything needed to be paid out of pocket. I thought it was a bit odd since he just told me it was covered by WF.

Next day I was left a voicemail by someone from PSEG saying the parts are NOT covered and I would need to pay +$600! I called, waited for 45 minutes, and asked WHY?! I spoke to a rep who was useless. She confused me initially by her rudeness, I thought I called the DMV by mistake. I was told a supervisor would call me back in a few days. Took a few days for the supervisor to call but it was the call center supervisor, not the service department supervisor I needed to speak to. More time waste!

Finally spoke to a service department supervisor who spoke in a tone just shy of angry yelling, and was repeatedly told they do not cover pre-existing conditions and that the issue had to have been present for a long time and their policy will not cover.

...then WTH is the point of buying insurance?! One buys an insurance policy to cover unexpected expenses. What’s the point of getting flood insurance if the insurance company tells you your house was in a flood zone so won’t pay for your flooded basement?

I just could not believe they were running such a scam! I realized after the call how well scripted and executed this supervisor’s response was. From the tense intimidating tone to the repeated barrage of reasons they are right and you are wrong and stupid for not knowing the items hidden in the fine prints, rarely allowing for a response to be made.

In the end, I cut my losses and cancelled the WorryFree coverage. I plan on just calling a local servicer. Unfortunately PSEG is the only option for gas in my area so reluctantly I still give them my business.

What I feel the worst about is that I used to have WorryFree for YEARS at my old house. All that money I gave them for service they would have never provided!
Don’t be a sucker.
It’s not “Worry Free”.

My wife has lymphedema which requires constant air conditioning in the summer months. Our bill averages over 400 dollars from June until September. We also had a worry free contract just in case something broke down. Her doctor faxed the requirement to PSEG explaining her need for air conditioning. We got some help from the state, but was not enough to cover the costs. We are on a fixed income and every penny counts. When we make a payment, PSEG takes that money and puts it toward the utility bill leaving out the worry free payment. I got a notice stating my worry free contract has been canceled. How can I pay for both? They will not take a partial payment to reinstate my worry free plan. If something breaks and cannot be fixed, do they care if she dies? They don't care !

No issues. Always come out within a day or two and repairs are done correctly. If the problem is a part they do not have on the truck because it’s an oddball you’re gonna have to wait for it to be ordered. Happened with my exhaust blower for my boiler last year. This year they replaced a faulty gas valve on the same visit. Have replaced capacitors on ac units the same day also. They can’t carry every part for every make and model unit out there. They would need a tractor trailer. So far it’s payin off for me. Have never told me I needed a new appliance. Repairs always fixed the problem. Sorry you other folks are having issues.

After reading all the previous comments, we feel very fortunate. We've had a worry free contract with pse&g for more than 20 years and we update every time we purchase a new appliance. They kept our central ac unit going with repairs, including replacement parts, for 25 years. Yes, our ac unit is over 25 years old and at the end of last summer, the fan broke again, and we knew it was past time for a new unit. They have repaired and replaced parts for our refrigerator, our wall oven, and our glass cook top. We purchased a new dishwasher which came with a 2-year warranty. We didn't initially add the dishwasher to the worry free contract because of the warranty, but thankfully I was diligent and added the dishwasher to the contract at the end of the warranty period. As fate would have it, 2 months past the warranty date, the dishwasher broke. We called pse&g, the repairman told us the motor was shot and it would be a $600 repair - all covered by the worry free contract! They ordered the new motor and they had to pull the dishwasher out from under the kitchen counter and turn the dishwasher upside down as the motor was on the bottom of the unit, with no access other than from the top of the unit. The repairman was pleasant, skilled, and cleaned the entire area after putting the dishwasher back underneath the kitchen counter. We have absolutely no complaints but kudos for their service. Please keep up the good work. We are having pse&g give us an estimate for replacing the ac unit.

In 2005 I moved into my house and it was a financial stretch so I got worry free to help protect me. 2008 on the hottest july day the ac failed. I called worry free and they were out so fast the next morning. they examined the system and gave me the bad news — it needed to be replaced so I got three options and selected the high efficiency unit. it has not worked dependably since installation. heat was a problem because a 12 v fuse kept going out. one tech said that the vent was not glued and the condensation was causing it to burn out. I called for all the problems and had to do that menu and miss work. a few times they never showed and I waited eventually I complained to the nj board of public utilities and then I had a contact person. that was 2012. since that time I have had problem after problem. most problems are in the cooling season so much so that I have had to buy roll away ac units and window units. I also have electric space heaters. last year the thought they fixed it all but come may I put on the ac and it froze again. I was livid and still am. I made contact with the man who had been working on my system and he promised me that if the system had not leaked freon then they would replace the system. two days later he told me his supervisor told him not to come and all my contact should be with claims because it is a bpu issue. claims said he was unaware of this development. i'm done. worry free is a waste of money and the utility cannot fix a system that they installed. I plan to call the $12, 000 installation a lesson... get a new system then sue.

Stay away from the WorryFree contract. After several calls and speaking to a supervisor I finally got an appointment for repair of my hot water boiler. I have the premier plan. Two service calls later they decide to just start changing out parts to see what works. The tech says don't worry you have the premier plan. The parts are covered. The boiler works now but who knows what part fixed it. My bill comes with an extra $265 charge for a part. I call the customer service who says my contract is for a hot water boiler and the tech notes they worked on a furnace. After trying to explain that my furnace is a hot water boiler system I ask for a supervisor. Conveniently there are none available. Thanks Josie. A call the next day resulted in me at least understanding what the equipment is and that I am covered. However he say one of the parts, a gas valve, is not covered under the premier plan. I advised what the tech told me and he had to refer me to the worry free department for a ruling. Been days and no call. As soon a s the winter is over, I will cancel this scam of a contract. Stay away people.

I have been paying for my "worry free" warranty for about fifteen years. I used it once about six months ago for a small repair. a few days ago, we noticed that our upstairs unit was not heating the area. we called for service. they arrived as scheduled. the two men opened up the furnace and told me that they had bad news. they said that the furnace could not be repaired and had to be replaced, which was not covered by the contract. they sent over a rep to give me an extimate the same day. he quoted me $5, 100.00 to replace my unit. I didn't feel right about having to replace a fifteen year old furnace so I made some calls. the net day, I was referred to a heating repair man who came over, on a sunday. he opened the unit and found that the flame sensor needed to be replaced. he charged me $200.00. did the pse&g guys lie in order to sell me a new unit? shouldn't they have checked the flame sensor before arriving at a more expensive conclusion.? I will be canceling my "worry free" contract.

I had a very bad experience with them today. We've been paying for their plan for 10 years (almost $800!) and we just moved houses a few months ago and did not realize the plan did not transfer.

Ironically, we never needed them when we had the plan but we used them for the first time today without the plan. They would not retroactively let us add the plan even though we had it at our previous address for 10 years, and I explained how we mistakenly thought we still had it, but I let that go because that might have been expecting too much.

So I agreed to pay for their service, but I had to wait 2 days to get an appointment - no exceptions for the fact that its december and very cold. I agreed to tough it out with space heaters, and when they finally get here, they diagnosed a simple "thermocoupler" problem which we had already researched and learned that the part only costs $10-$15. But they charged us $123 for the whole thing (including labor). Which is not anything cheaper than what a private company was charging, probably a bit more in fact, since one private company was charging about $90 for a thermocoupler change (which we suspected was the problem from our internet research and attemps to light the pilot).

Even that I was okay with, I had hoped pseg would be a bit more reasonable in price, but at least they agreed to come out for free and diagnose the problem first before charging, most private companies charge just to come over, period. So I let the pricing go as well.

But what really made me mad was that the pilot went out again after they installed the new part and they wanted to make an appointment 2 days later to come fix the same issue! I was quite angry - I was able to excuse them for the first 2 days of delays and no heat, but to come out and not fix the issue and give me appointments another few days later made no sense. This should all have been part of the same service call.

After much polite but insistent pushing on my part, they agreed to make an "exception" and come out after 4 pm, but they said if it didn't work in the evening, I would have to make another appointment. They wouldn't necessarily charge me for more labor if they were replacing the same part, but the fact that I had to wait 2-4 days to get them over here, possibly more if parts needed to be ordered, was unacceptable!

I even tried to talk to a supervisor about it (and since they knew I was going to ask for an "exception" they put me on hold twice for 5-10 min each just to get through to him). When I finally got him on the line, he was very cold and unsympathetic. I offered to let them off the hook for the 2nd appointment if they would not charge me for that morning and I could prove that I went with a private company for the same issue. I let them know very nicely that I trusted their work, it was just that I found it difficult to make an appointment for something that was an emergency and should be treated as such. They kept making all kinds of excuses for themselves (it's cold, a lot of breakdowns, it takes time for us to free up a technician, etc).

I'm sorry, but if you are in the business of heating repairs, you should have enough techs on hand to deal with emergencies! That's part of your business. Otherwise, don't claim to be in that business. Would it be acceptable to go to an emergency room and be told that critical injuries couldn't be looked at for 2 days? They argued with me that all contractors in this field have delays, but that isn't true, the 2 private companies I called were ready to send someone immediately, and i'm pretty sure they would have costed the same if not less, and been available to make a repeat trip back if the issue wasn't fixed.

Even though I rarely write reviews, I am one of those who will do it occasionally for exceptionally good or bad service. I have done good reviews as well since I believe people's good deeds should be recognized as well.in this case, I was angry enough to get off my lazy duff and write this time-consuming review. Because I rely on reviews from other people and I believe its only fair that I contribute mine occasionally to warn people so they don't go through the same hassles I went through.

I hope that was helpful... This review was written on dec 2, 2014, in case the date is in question. So if anyone out there is thinking of getting pseg iworryfree in the next 6-12 months, I wouldn't - perhaps try again in 2016 and pray their service is better.

WOW... These folks are so bad. They came to shut off my power over a fight on Gas readings and their estimates. The PSE&G guy said to me that I could "buy" him some dinner and he mark it shut off and leave it on. Then I can pay the bill whenever. I gave him $20 and he kept his hand out and when I ran out at $50 he got in his little company (gray) car and drove away.

I tried to report it when we finally squared the account and they couldn't or wouldn't believe it. They came to put it back on and said it was never locked out or removed... some employee integrity

I too need help with PSE &G. I have been renting a 2 bedroom apartment on Prospect Street in East Orange and my bill is nearly $600 per month! I've contacted PSE&G numerous times, I 've contacted my landlord and no one seems to care. I lost my husband in part because of our fight about this utility bill. We were only two working adults and a 12lb dog, it's impossible for 1 refrigerator, 1 television, and one microwave to cost $600 each month. Prior to moving to this apartment, our bill was never over $65 a month. Can someone please help me?! I just paid $900 last Thursday but if my bill is excessive for June, I have no choice but to move out. I will not go into a 3rd year in this place paying $600 a month when 12hours a day, I am away from the house working.

Thank you, Laura Cirino
Lauracirino90@gmail.com

I noticed an enormous bill when I moved into my new apartment 2 years ago. When I called to complain about it I was told that the usage was estimated. When I was able to get a meter reader to come out the first month my bill dropped from $200 to $60. I have since moved into another apartment where PSE&G continues to bill the previous tenant for service in my apartment and sends me a bill of usage on an apartment in my building that does not exist. I think a class action suit needs to be filed against this company what they are doing is called stealing nothing else

Also watch out for their appliance protection plan.

as they like to collect money - but are not as anxious to do the required service on the appliance. you've got to twist arms to get them to give you the required repair on the appliance you've insured.

I live in a studio apartment and have received numerous bills in excess of $1000. I complained enough that they came out and actually replaced my meter. I was given a number to call in two weeks to receive the results of tests on my old meter, to determine if it was running fast...the number they gave me was their general customer service line, which has no option to receive the results of such a test. They say I still owe them nearly $3, 000, which is an impossibility. They are most definitely crooks, and their customer service people are the rudest I've ever encountered.

I am also recent victim of their "estimated" meter reading scam. They sent bill TWO weeks late and when I submitted meter reading, they refused to adjust bill because it's too late for system to take adjustments.
I am thinking to file complaint in board of public utilities but above post says, it's no use

I am having the same problem. They are charging an estimated gas bill and have been for months. I have called and no one is coming out to "investigate". I refuse to pay them $70 a month for just gas when the only things in my house that are gas are my stove and hot water. I work 2 jobs and am not home to even cook. I eat out almost every noght and I dont shower but 2 times a day. How is my bill $70? More over I checked my meter and it read 5132 but PSEG has my reading at 7139. Thats 2007kwh more than what I should actually owe. So my estimation is they owe ME!

i just got my bill from pseg and that they are saying that i use over 4 thousand dollars in a one month time. and that i live in a second floor apartment that is on one bedrooms and what i have plugged in does not use that much electric. now what i want to know is how they think that some one that is on ssi and ssd can afford to pay this bill. the people at pseg do not care about any one all they care about is them self and no one else. i feel that some one needs to get a lawyer and also get them out of newark new jersey

It's hard to argue with real experiences but unfortunately these things happen, however the reality is that you shouldn't t have to put up with it. And the great thing is that you don't: there are other choices to get energy out there - I am of course referring to solar energy.

You may have heard about solar before, but what you may not have heard is that solar can offset you bills to practically nothing and it is far more affordable than you might think:
a) If one has the means they can purchase it for cash, It pays for itself in about 6 to 7 years. No more bills plus it earns you an income. Enough said.
b) One can also take out a loan and finance it that way. Immediate savings can still be achieved from day one even with a loan however the payback term is slightly lengthened to account for the loan interest payments. You still get the income through selling your energy credits and when the loan is paid off you have full energy savings and the income combined; or
c) the third option that one can take is to lease a solar system. In this case the leasee is able to lower their electricity bills today and continue to pay that same low amount each month for the entire lease term of eight years - and with no upfront cost to the leasee.
For example, if you are paying an average electricity bill of $120/month (1, 400/year) you will only have to pay about $96/month (or $1, 152/year) for the next eight years -- even if electricity rates are sky-rocketing. At worst you save $288 in the first year for doing nothing, and as rates rise you save more. The best part is you don't have to pay anything to have it installed: The financier takes care of that.

It's awful to hear stories like these, but because it's PSE&G it means you're in New Jersey and New Jersey happens to be the best state in the country for assisting individuals with adopting solar. So, if PSE&G are causing you grief then give solar a thought.

If any of you have interest in finding out more, please do not hesitate to contact me at patrick@civitasenergy.com, or, visit our website at www.civitasenergy.com.

Regards - Patrick Gallagher

Maybe we all need to make a complaint to the state, Maybe the state could help us.

I live at 290 montclair ave newark, nj the bill is very high I went to complaint I was told a investigator would call me, This was in Nov of 09. My Name Mr. Mendez. I still waiting I live in a two apt house, but there are 3 apts.

They have overcharging me. Today somene came to shut down my meter. Can you believe that? ! I have always paid without hesitation. I declined to pay $300 for heating in July (summer!). I went to their offices & they assured me that not to worry thet I "only owed $200 in for both July & Aug". Now They want to shut off my accts saying I still owe "all the money from b4".

And they say that there's only one other company that offer their services. So, is this a monopoly then?

I am horrified by what user Nabils has said now. Who do I go now?
S

I RECEIVED A PSEG BILL FOR THE MONTH OF SEPTEMBER THAT HAD AN "ESTIMATE" READING CHARGES. CALLED CUSTOMER SERVICE WHICH BY THE WAY WORSE THAN CALLING INDIA AND IT WAS A NIGHTMARE. WAS ON HOLD FOR ABOUT 10 MINUTES TILL AN AGENT CAME UP. I REQUESTED TO HAVE SOMEONE COME ONSITE TO READ THE METER FOR "ACTUAL" READING AND THE AGENT STATED THAT THE BILL SHOWS THAT SOMEONE DID COME OUT BUT MY LANDLORD DIDN'T LET THEM IN BECAUSE NOONE ANSWERED THE DOOR WHEN THEY ARRIVED. THE AGENT ALSO TOLD ME THAT "THEY CAN ONLY COME ONSITE AFTER R THREE OR FOUR ESTIMATED READINGS, I CAN MAKE A SPECIAL APPOINTMENT TO HAVE SOMEONE SHOW UP ON A SATURDAY (BECAUSE EVERYONE IS OFF THAT DAY) TO READ". I NEVER HEARD OF SUCH THING BEFORE. PSEG IS TRAINING THEIR CUSTOMER SERVICE AGENTS NOT ONLY HOW TO BS CUSTOMERS BUT HOW TO ARGUE INSTEAD OF BEING PLEASANT. TOO BAD WE CANNOT CHOOSE A DIFFERENT PROVIDER. F*** U PSEG

they do comit fraud even if rates fall they still try to get their money back from yhe public .they charged me 850 dollars for nat gas, when all i have is a hot water heater. this cmpany has rippng off the public for60yrs.

I began with the equal payment because they were undercharging me and there was like a $1000 lump sum that I had to scramble to get. But since then my average spending is about $200 so I don't understand why j still have to pay $427/mth...oh excuse me...they just sent me the GREAT NEWS that they're lowering it to $410. I have NO BALANCE THO...calling Monday morning to opt out of this frivolous plan!

I have no problem paying anything I owe. My problem is that PsE&G knew the whole time they were undercharging me just so that they could charge a lump sum in the end. If i knew this would be the result I would have never signed up for the plan. They should really be ashamed of themselves!

One last thing! I move into a new apartment. It wasn't brought to my attention until TWO months later the meters are located INSIDE the basement of my apartment, meanwhile this JERK OFF company PSEG has been making estimates on Gas/Electric Usage. Now 2 months later I have to pay for all the usage from previous months $698. They're joking right? Thats more then HALF my rent. I barely am able to mke ends meet as it is and now you want me to dish out $698, $250 of that in DELIEVERY charges. So now I have to pay you to deliever services that you're RIPPING me off on to begin with. I can go on and on about this company. It really isn't fair AT ALL. Yet I need these services to survive. Go freakin' figure!

I completely AGREE! PSEG is such a rip off company and they knew we need them, so they do what they want! When does it all end?

Our neighborhood experienced two power outages within one week. Unacceptable. When we called PSEG emergency phone line, we were told that our addresses do not exist. The customer service representative did not know how to locate addresses or phone numbers. She repeated disputed the fact that I was telling her the correct information (as if I'm lying about my own home address). She even started shouting at me and said I was not "reading" the correct information from my bill (as if she thought I couldn't see or read properly). Does PSEG train their customer service representatives to speak to their customers courteously and patiently on the phone? All I could hear was that representative showing discontent and impatience to help me resolve our power outage problem. When I asked for her supervisor, she claimed that her supervisor was not available. I ended up calling another customer service representative and he took down my complaint and asked me to wait for their supervisor to call me back.

I would like to just let you know I am a very calm person. I hate arguments. I just received a bill that is 40 dollars more my usual amount. Not only did the lady start yelling at me. I had to have a verbal agreement. I had to specify to her what I use in my home, and she ended up hanging up on me because I couldn't take it anymore and I said f****. They are the most horrible customer service agents I have ever encountered. They messed with the wrong person because I am going to do whatever possible to get her fired!

Your facts are a little wrong. We NEVER take more than 24hrs especially in october TO RESPOND. Your claim of 24days is so not true, and your the type of person that would call in a gas leak because your impatient, btw if you have a pending no heat call and you decided to call in a gas leak our dispatcher will send an apprentice that IS NOT qualified to work on your heater. So keep your money our just wait your turn, wait i have a better idea hire a contractor and see how thats works out!

I have the same experience with them. It's not worry free, but worry full and horrible experience. Total RIP OFF, stay away.

I paid for two years for the "Worry Free" contract. Today (10/02/09) is the first time my furnace has some problem and I called them to fix it. I was told the earliest service date will be 10/26/09. I have a two-month old baby in the house. THERE is NO WAY I can wait for more than THREE WEEKS for them to fix my heating system under this weather! I STRONGLY AGREE that PSE&G "Worry Free" contract is a total "RIP OFF"!

It's hard to argue with real experiences but unfortunately these things happen, however the reality is that you shouldn't t have to put up with it. And the great thing is that you don't: there are other choices to get energy out there - I am of course referring to solar energy.

You may have heard about solar before, but what you may not have heard is that solar can offset you bills to practically nothing and it is far more affordable than you might think:
a) If one has the means they can purchase it for cash, It pays for itself in about 6 to 7 years. No more bills plus it earns you an income. Enough said.
b) One can also take out a loan and finance it that way. Immediate savings can still be achieved from day one even with a loan however the payback term is slightly lengthened to account for the loan interest payments. You still get the income through selling your energy credits and when the loan is paid off you have full energy savings and the income combined; or
c) the third option that one can take is to lease a solar system. In this case the leasee is able to lower their electricity bills today and continue to pay that same low amount each month for the entire lease term of eight years - and with no upfront cost to the leasee.
For example, if you are paying an average electricity bill of $120/month (1, 400/year) you will only have to pay about $96/month (or $1, 152/year) for the next eight years -- even if electricity rates are sky-rocketing. At worst you save $288 in the first year for doing nothing, and as rates rise you save more. The best part is you don't have to pay anything to have it installed: The financier takes care of that.

It's awful to hear stories like these, but because it's PSE&G it means you're in New Jersey and New Jersey happens to be the best state in the country for assisting individuals with adopting solar. So, if PSE&G are causing you grief then give solar a thought.

If any of you have interest in finding out more, please do not hesitate to contact me at patrick@civitasenergy.com, or, visit our website at www.civitasenergy.com.

Regards - Patrick Gallagher

I also have a similar problem with PSEG. In one of the bills they over estimated it and I payed the bill. Now, they have corrected the reading but are not crediting my payment and inturn asking me pay 750$.
Everytime I call PSEG to explain the situation I will have to wait first 15 mins minimum and then to explain the customer representative it takes around 30 more minutes. They understand the issue they will escalate to their supervisor and they say it will be taken care of.
But still I get a bill saying that I owe PSEG around 750$. I have called them like 10 times and they don't even acknowledge that I called before. Everytime I call I have to explain the whole issue but still no solution.

The new online bill paying service being offered DOES NOT work properly. It asks you the amount you wish to pay. So you enter the amount, so far so good. It even tells you what amount will be deducted in USD (US dollars) I was not aware we could pay in pesos or dinars. So you click continue and the next page tells you that o.oo USD was deducted and your orignal balance was same. You have 2 choices on the page, a. Go Back or b. Print. So thinking you have made a mistake you go back and start over...you keep ending up on the same page that says Go Back or Print. Everytime you do this, Go Back or Print they are hitting your back account. So thinking I still not paid I called the payment center who at first said if I have not received a confirmation notice then the payment did not process. Still wanting to pay I attempted to pay through his online check. It said I could'nt. Checking further he found that they had debited two 400.00 payments from my bank account. Mind you, I used the online system over 24 hours prior to talking to him. Low and Behold after hanging up with him, not more than two minutes passed and I received Two payment confirmations in an email. This system should be offline. Personally, I'd send it back to Germany where they got it.

Gas rates for a single person living in a small apartment are way to high, considering that I barely use the heating, because I am out from 5 am to 9 pm, and when I do it, I set the meter to the lowest. So. to me, this is like a hold up. Thanks for your kind attention.

Gas rates for a single person living in a small apartment in South River N.J. compares only to a hold up. ! Some person or group should do something to stop this abuse !

iam having same problem i paid 300 first.. but they didnt take out money from my bank account... so I try again with 500 with same account number... they took 500 first and 300 later... now iam having 3 or 4 overdraft fees on my account... they have to change the system

I used the auto bill pay vs. doing it manually each month and it was fine. I switched it so I could pay it manually online and that is when all the problems started. A few weeks before Christmas instead of taking the $450 payment they deducted $1500 from my account! Of course, now I didn't have any money for Christmas or to host the Christmas dinner I planned. Since then, I cancelled the online bill pay altogether. Terrible system...

How many times to I have to sign up and sign up again for this?

I know my user I.D. and I know my password. I am on the 3rd time of having to register for the 3rd consecutive month in order to pay my bill. Argh! I have not had such problems with any other on-line payment site.

Their website stinks, the old one was much better, I had to reset my password 3 times and it still doesn't work, cannot log in

I had the exact same expierence when trying to pay my bill online a week ago. What is going on? I logged on this morning or should I say I tried to log in. I was told the site was down and try later. I guess they don't want my money!

I Jeanette Rodriguez of 874 South 16ST . newark nj [protected] . I am concern about the bill you are saying i have to pay the account #s do not match and i dont have any old bill to but my recent bill pay .call at [protected]

I just sat on hold for 32 friggin minutes and then they disconnected the call...fml

For those of you that don't know. If you have a shut off notice these utility companies will tell you what they WANT you to pay so they won't turn off your electric/gas. However, there is something called the 25% rule which by law, allows you to pay only 25% of your utility bill to keep it turned on. PSEG doesn't like to tell you about this but next time you're being threatened with shut off tell them you would like to pay 25% of your bill according to the 25% rule... it's a law in NJ for sure and they can't say no.

I strongly agree with you. I have a pre-paid cell phone and I was on hold dor 1 hour and then I ran out of mins. I pay more for delivery chargers than I do for what I accuatly use what can we do about this. If anyone knows please email me at annsluckey69@yahoo.com. They came out and shut me off and would even give me a payment option they wanted almost $800 to turn it on. I just today got a letter than I am eligible for the usf program, but they won't give me Fresh Start. They make no sence. AnnMarie

I too have been having problems with my PSE&G bills. The therms reading for my May & June 2009 gas bills were 10 times higher than May & June 2008. I called in May, they had me read my meter of the phone. Customer Service said they would reissue a corrected bill. My June bill has the same reading for May and another extremely high June reading. Now PSE&G increased my budget payment. I know these numbers are wrong. Who is going to step up and fix this issue ? Tried to call today, received same message to call back later, wait time was at least 10 minutes. HELP!