Protea Hotelsfire and ice

M
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Never stayed in such badly equiped protea hotel. 1 no railings for towels (never experienced any hotel in the world without towel railings.2 no soap dish (wet soap falls off counter) 3 no toothbrush holder 4 ventilator in toilet not working which is spesifically necessary for such an enclosed toilet 5 no reading lamps 6 no bar fridge previously there was 7 no complimentary water. Went to reception to complain about above and reason was renovations were done to downscale. How on earth do one dowscale on things like towel railings. Later on returning to room one reading lamp instead of two and a bar fridge were in the room. Where suddenly did it come from? On arrival one person was at reception and only after a while after asking loudly if there is no service a barman helped us saying he dies not do arrivals and a lady called Avril appeared. Why must a booked client wait so long and asked for service to book in. The front office manager on duty was Bartman friendly but what could he really do? This was a fourth visit for this year on my partners procard, Martin Samuels, number [protected] but the worst visit in any hote

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  • Ke
    Kele Malepe Oct 19, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Protea Fire and Ice Menlyn...

    We were there for a buffet and needless to say got served rice chicken and fish. When booking for a buffet we expect countless dishes for us to enjoy and devour not a row of salad and 3 hot dishes. This was reallt disappointing and not worth the money we spent at all. On top of that the waiters were rude and sitched off the oghts while we were paying our bill because we had apparently overstayed and they needed to set up for the next day. Can you not give customers 5 in to settle a bill? The service we got was really below par and would not recommend anyone for a buffet dinner.

    By virtue of being Protea hotel we expect excellent service and this was really poor.

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