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Protea Hotelsfire and ice

1
M Sep 29, 2018

Never stayed in such badly equiped protea hotel. 1 no railings for towels (never experienced any hotel in the world without towel railings.2 no soap dish (wet soap falls off counter) 3 no toothbrush holder 4 ventilator in toilet not working which is spesifically necessary for such an enclosed toilet 5 no reading lamps 6 no bar fridge previously there was 7 no complimentary water. Went to reception to complain about above and reason was renovations were done to downscale. How on earth do one dowscale on things like towel railings. Later on returning to room one reading lamp instead of two and a bar fridge were in the room. Where suddenly did it come from? On arrival one person was at reception and only after a while after asking loudly if there is no service a barman helped us saying he dies not do arrivals and a lady called Avril appeared. Why must a booked client wait so long and asked for service to book in. The front office manager on duty was Bartman friendly but what could he really do? This was a fourth visit for this year on my partners procard, Martin Samuels, number [protected] but the worst visit in any hote

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