The complaint has been investigated and resolved to the customer’s satisfaction.
I have two units in my home and I had a mice prob. Well, I plugged in 7/18/08 and 7/23/08 I found a mouse in the house caught on the Tom Cat glue trap. That mouse had ears and this crap doesn’t not work it’s a fake. I want my money back! I paid about $60 bucks for this crap and it doesn’t work. How do they continue business with this type of fraudulent...
The complaint has been investigated and resolved to the customer’s satisfaction.
Travelnow.com charged us for a cancellation that they confirmed in an e-mail which had been booked with them three hours prior. We also made a phone call to their customer care number and was told 'not to worry about it' since the booking had been made only hours beforehand. They say they have no record of the call but we have the confirmation number which...
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband had signed up to win a free grill at Home Depot to be given away from Rainsoft if we allowed them to come out and do a water test. I knew they would try to sell us a system, but I thought it would be interesting to see what product that had. I very specifically asked how long the demo would take. The person making the appointment said 45 minute...
The complaint has been investigated and resolved to the customer’s satisfaction.
I would have posted this on-line, but I don't know the company address or e-mail address. Please post this for me:
A month or so ago, I received a call from some woman asking me to complete a quick survey about indoor air quality - would I answer a few questions? Sure. However, as soon as she asked me what type of vacuum I had I told her I didn't need a...
The complaint has been investigated and resolved to the customer’s satisfaction.
Blizzard appears to me to be extremely reckless handling and selectively enforcing its rules, EULA, and ToU.
They even violate their OWN rules. I am developing a list of allegations which I believe Blizzard needs to address. In addition, I'm not sure this forced agreement (http://www.worldofwarcraft.com/legal/termsofuse.html)complies in full with...
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a wall oven (an expensive one) from Bray and Scarff. After a few months of (infrequent) use the electronics went haywire. 3 visits from a service rep failed to solve the problem. I was forced to keep calling B&S Customer Svc to tell them the problem was unsolved. They kept requesting to send the same rep back even after he claims he swapped out...
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently ordered Verizon Business DSL for my flower shop in Boston. The first sign of trouble was that I received a bunch of emails requiring me to confirm my order. However, I could not follow the instructions because it required the DSL to first be operational. When I called, I was sent into a customer service loop in which none of the reps I spoke with...
The complaint has been investigated and resolved to the customer’s satisfaction.
I went to the warwick store to purchase a generator, $450.00, and an 8' X 4' trailer, $275.00. I was told they were both out of stock. The generator floor modle was offered to me and I accepted. When I asked for the next model trailer up, $299.00, I was told that was not in stock either. So...I asked for the floor model of the $299.00 trailer and was told...
The complaint has been investigated and resolved to the customer’s satisfaction.
My wife and I wanted to see the Mediterranean area as a nice second anniversary trip. In the past, we have traveled on land tours and have enjoyed seeing many countries in Europe, Asia, and South America. This time, however, we felt that a cruise would be the best option to see these coastal areas.
Upon arrival in Rome, Italy for our cruise, the problem...
The complaint has been investigated and resolved to the customer’s satisfaction.
In Feb 2005, I made an arrangement to pay an amount to resolve an issue with them, which I did timely. Impressively it has taken until April 2008 to resolve the issue with them. Because the information was not properly reported to the credit bureaus I have an impressive house mortgage rate over 9.8% and other loans with incredibly higher than average...
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a Westinghouse 32' TV/LCD 2 years ago which is just starting to cut off after 30 min of being turn off for no apparent reason. I have to turn it off wait a few minutes then turn it back on, , it will work for a while then shut off agian, & agian I have to turn it off, do this several times till it stay on for a while. After I turn it off myself the...
The complaint has been investigated and resolved to the customer’s satisfaction.
When I order from Newport News, I get no order confirmation email with the information of the items I have just ordered from Newport News. Again, I know I can and do visit my Newport News Cust #, but the information is sparse at best and Newport News provides this information and according to one of the Newport News Customer Service Reps at least i...
The complaint has been investigated and resolved to the customer’s satisfaction.
If you think the insurance that you have on your Cricket phone is worth the monthly fee, you are wrong.
My Kyocera Slider Remix is malfunctioning; I can only hear the person calling me if I use the external speaker (speaker phone). So, naturally I go through the process of having it replaced because I have insurance on it which costs $4.95 a month. Thi...
The complaint has been investigated and resolved to the customer’s satisfaction.
Great cruise but regrettable experience with the travel agent:
AMERICAN EXPRESS MARINER CLUB handled the arrangements poorly (I wound up correcting several things myself), failed to make a payment until I called them, and other matters.
The last insult was a discount of $1000+ which was to have been credited BACK to my credit card after I had made FULL...
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently stayed at the Best Western for 2 nights. I checked out and signed my credit card statement, which was for the 2 nights I stayed. A few days later I check my bank account on line only to find out they came back and charged me for a 3'rd night. So they charged me an extra 88.14. I called and spoke to the manager who told me she would not be...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a Dirt Devil vacuum at a local Target store on 02.28.08.
This vacuum, although it works well, breaks belts about once a week. I have had other vacuums over the past 30 years that I or my wife have used in exactly the same way and with the same frequency, and we have never had this problem.
When it broke its most recent belt the other day, I...
The complaint has been investigated and resolved to the customer’s satisfaction.
A few days earlier my partner noticed the tire on the right passanger side was going flat.. So I reinflated it.. Yesterday she again noticed it was going flat.. Last year I bought four new tires and paid extra for the lifetime warranty.. So I called walmart asked the woman to look up my info and asked her if my warranty covered replacing my tire she said...
The complaint has been investigated and resolved to the customer’s satisfaction.
I am battling the corporate giant and getting nowhere...
In October 2006 the Disney Movie Rewards program began and the ONLY reason I decided to participate was a reward advertised for the past 20 months as a "Tour of the Walt Disney Studios." This reward has always been advertised as "Coming Soon" and was to require 2200 points for redemption.
Now they...
The complaint has been investigated and resolved to the customer’s satisfaction.
We moved to the Pacific NW about 30 days ago from Oklahoma. Having used Cox Communications I thought we should go with a cable internet connection here in Oregon. We subscribed to Charter Communications. Every night between 8PM and 9PM our internet connection dies. At first I thought it was our wireless router. Figured it got bumped in the move and was just...
The complaint has been investigated and resolved to the customer’s satisfaction.
On the website pettags shows tags with large print. I ordered a tag for my dog and the print was so small I (w/20/20 vision) could barely read it. I can't imagine someone finding my dog and being able to read her name and the #s printed on it! When I called the woman I spoke with was rude and said she's been printing (ripping people off) these for 20 year...
The complaint has been investigated and resolved to the customer’s satisfaction.
Beware of potential problems booking and paying for a vacation with Vantage Deluxe World Travel. They will cancel your trip that was already paid in full, not notify you in a timely manner, and not reply to your concerns. Vantage cancelled my vacation (that was paid in full) in May 06 and didn't notify me until Sept 06. Over the past year and a half I have...
The complaint has been investigated and resolved to the customer’s satisfaction.
I would like to express my extreme dissatisfaction with the Maytag
service group. I scheduled service on my Maytag wash machine last week.
Service was expected today between 8AM-12PM. Now is 3:30PM... up to this time, no one show up!
Because I cannot took the day off from work, I left an adult person to be at my house waiting for this service. But thi...
The complaint has been investigated and resolved to the customer’s satisfaction.
We recently purchased two items from Sears. The first one is a Ping Pong Table. I asked the Sales, do they deliver and assemble for us. Of course, he replied. We paid the additional charge for delivery. Afterward, SEARS called us (very rude) and confirmed the delivery date. Once they delivered to my house, they simply put it on the floor. I asked them "are...
The complaint has been investigated and resolved to the customer’s satisfaction.
Ok I wont go into a long dragged out story here's the gist..we needed a laptop so we stopped at Aarons just outside of Apopka..I had done business with them in the past and was until that day a preferred customer (they would actually call ME and ask me to rent to own from them..offering me deals if I would come in and talk with them) well, I moved and wa...
The complaint has been investigated and resolved to the customer’s satisfaction.
Placed an order on 6/23 for 2 rugs. Both rugs received on 7/2 incorrectly - one was the wrong size and both were the wrong color. Sent two emails to customer service -no reply. Spoke by phone with a rep was told I had to send an email to returns department with digital photos of the rugs and it would take 5 days for a reply. No response after 7 days. Spoke...
