The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a self propelled Sears Craftsman lawn mower one years ago. That means, this is the second season I have used it. I paid $300 for this mower.
It is a model # 917.377842, 6.5HP Honda engine, and "features" easy height adjustment with one lever each for the front and back wheels (2 levers).
The steel levers slip into slots on the aluminum deck...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased living a sections living room set from BOBS from bobs and they delivered the incorrect pieces, not once but 3 times, then the pieces didn't match at the end, I was told I would have to call customer service and have a repair man come out and adjust the furniture so the sectional would connect - match up (this would take a 4th visit.
Oh yes, I...
The complaint has been investigated and resolved to the customer’s satisfaction.
After the initial rude treatment for not ordering all the extras they try to force on you I finally received my glasses. They were the wrong prescription.
I called and they said to bring them back for a refund the next day. When I got there I was told, very rudely, that I would have to come back another day.
I explained to the "lady" that I lived an hour...
The complaint has been investigated and resolved to the customer’s satisfaction.
I left a voicemail and never received a return call. I went to the office and the lady at the desk was rude and impatient. I was inquiring about special directions my doctor attached to my test and she told me that was Labcorp's business. I remained polite and left. I'm guessing the standard's aren't very high to work there if you can't even get subpart...
The complaint has been investigated and resolved to the customer’s satisfaction.
Rca/Thompson is ripping people off that bought the Model #DRC8335. We bought it and it didn't work and they sent another one (Which we paid shipping for) and it didn't work. Now they say their system is down and they can't send another one for a while. They can't even say when they will send one. And my warranty will go out soon. We are out the money...
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a Aspire laptop in April, 2007, it gave me the "blue screen of death" twice in 11 months - Acer did not honor their warranty ( I guess they are good at this). I contacted the Texas Better Business Bureau, filed a complaint... Acer has agreed to a mediation session over my complaint. (I had to pay a small fee to the BBB). Good news, Acer is trying...
The complaint has been investigated and resolved to the customer’s satisfaction.
We purchased an Oakwood mobile home for our retirement home. Big mistake. It's a piece of junk. I have contacted the president of the company to no avail. At first they promised to make things right and even to sell it for us. Never happened. They use inferior everything in this house. No upgrades are available. Every counter in this house is scratched and...
The complaint has been investigated and resolved to the customer’s satisfaction.
Wedding set bought in Nov 07, started wearing in Dec 07. In May the diamond tier fell off, had it repaired myself. In June the band broke in two. I called to try and exchange it, they tell me there is only a 30 day return policy. I told her since I didn't want a credit, I only wanted to exchange it, they should extend the policy due to the item being...
The complaint has been investigated and resolved to the customer’s satisfaction.
I was talked into buying this great sounding warranty (I’m a sucker) &later realized that I would never be able to afford it. As soon as I received the paperwork in the mail I called & cancelled my warranty. The guy told me they needed a written cancellation, so I emailed them on 06/09. I just received my refunded down payment today 07/23, 43 days from...
The complaint has been investigated and resolved to the customer’s satisfaction.
33% cancellation fee in my case. My in-laws who are in there mid 80"s had a medical emergency and couldn’t fly up from Florida. There are no conditional reasons for cancellation acceptable to JetBlue.
Be very sure you are staying healthy prior to your trip.
If you purchase a $100 ticket you lose 100% of the purchase regardless of the circumstances. What'...
The complaint has been investigated and resolved to the customer’s satisfaction.
I am completely fed up with Walgreens. We have been going to Walgreens since we moved to Carlsbad 16 years ago. Our small town has had the store move to a new location. When the store was at the end of a small strip mall it was great. You could go in, drop off and get your prescription when they told you it would be ready. 10 15 minutes meant exactly that...
The complaint has been investigated and resolved to the customer’s satisfaction.
I went to Steve Madden to buy a comfortable pair of work shoes. I tried some on and bought them. The first and only day I wore them I ended up walking barefoot through the streets of DC because I could not stand to take another step in them. My feet were bleeding. I noticed after wearing them for the first and only day that the seams were fraying so I...
The complaint has been investigated and resolved to the customer’s satisfaction.
This company does not answer its phone, does not respond to complaint emails and does not hohor its' "money back guarantee." It does not hohor its' 100% satisfaction guarantee. When I called its "customer service" number 888-465-7765 I was put on hohd for over 8 hours until the phone hung itself up with a recording the entire time telling me that they were...
The complaint has been investigated and resolved to the customer’s satisfaction.
In April 2008 we received order from Sheila M. for Panasonic PV-GS80 MiniDV Camcorder. The product was considered new-open box because the box was not sealed by the manufacturer anymore but the product, the camcorder was never used, therefore, brand new. Before shipping it to the customer, weve taken it out of the box and checked everything was ok and that...
The complaint has been investigated and resolved to the customer’s satisfaction.
In January 2005, I purchased $25 worth of long distance service from Tel3Advantage (through Tel3Advantage.com), and was given an additional $7.25 as part of a promotional offer. As of the end of 2006, I had only made a few calls and had a balance of approximately $28. In late December 2006, I began getting emails stating that Tel3 Advantage was unsuccessful...
The complaint has been investigated and resolved to the customer’s satisfaction.
I called A&E to repair my KitchenAid oven and microwave door springs. On the first service call, the tech said he'd have to order parts. Ten days passed, parts arrived, and late in the day of the scheduled install, the tech called to say he was sick. He rescheduled. On the reschedule day the dispatcher called us in the afternoon to say the tech was still...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased five items this day, which included a necklace and earring set. When I arrived home I realized the sales person had not put the necklace set in my bag. I called the store, the person I talked to said yeah! the set was there. I said I could not come back to the store this day but, I would pick it up the next day. The response was yeah you can...
The complaint has been investigated and resolved to the customer’s satisfaction.
My boyfriend, a friend of ours, and myself had decided to go through the Mcdonalds drive thru for a quick dinner. We wanted:
1 Quarter Pounder meal with Mello Yello
1 Double Quarter Pounder with Root Beer, no pickles
1 Big and Tasty sandwich
Not a difficult order, right?
Wrong!
We got into the drive thru around 7 pm, it was not too busy. We placed our...
The complaint has been investigated and resolved to the customer’s satisfaction.
Leevan Lawrence Coryatt (Zion Armor) D.B.A. Utopia Physiques Therapy Spa & Workout Studio, 2640 Fountain View suite#225 Houston Tx 77057, company headquarters 611 Cannon Lane Sugarland Tx 77479, was hired to train us. Training sessions were to begin with Leevan Coryatt/Utopia Physiques on August 7th. On August 5th, Leevan Coryatt/Utopia Physiques asked if...
The complaint has been investigated and resolved to the customer’s satisfaction.
On March 27th, J2 Communications stole my phone number which I have had for over 15 years. It appears that someone switched it on the internet into my sons name. Obviously this was done without my permission. I lost a lot of business not to mention an incredible amount of hassle and wasted time. I wrote J2 and asked for compensation, but they did not...
The complaint has been investigated and resolved to the customer’s satisfaction.
This is my letter to gerald arpey, pres. & ceo of aa. To which I received an e-mail from their customer service dept. Saying so what, who cares - basically.
My family and i: susan r. Reid (me); brian k. Reid (my spouse); courtney rogers (our daughter); amanda reid (our daughter); jessica reid (our daughter); jesse reid (my brother-in-law); barbara reid (my...
The complaint has been investigated and resolved to the customer’s satisfaction.
I WAS A POTENTIAL CUSTOMER OF HH GREGG. THEY ARE LESS THAN 1 MILE FROM MY HOME AND MY BUSINESS AS WELL. A RECENT INCIDENT CHANGED MY MIND ON USING THEIR SERVICES.
AN HH GREGG DELIVERY TRUCK, WHILE DELIVERING TO A NEIGHBOR ACROSS THE STREET FROM US, PARKED ON MY FRONT LAWN. UPON LEAVING DESTROYED APPROX. 30' OF NEW LAWN. I POLITELY CALLED THE LOCAL STORE...
The complaint has been investigated and resolved to the customer’s satisfaction.
On May 1st I placed an order with WetSeal.com for several tops and items. I was offered a "Seal Deal" card at check out. This discount card would supposedly save me money on future purchases. I bought the card for $20. About a week later I received my order which included the discount card. A few days later, I decided to go to their site and see if they had...
The complaint has been investigated and resolved to the customer’s satisfaction.
I was inquiring about the services which were included in the $20.00 Value pack on my cell phone. When I went to access something on my phone I was warned that there may be a surcharge. It recomended I contact Rogers.
So I sent an email, and the response I go was not clear. So I sent another email. Teddy H. had this to say.
Thank you for taking the time...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been trying to get Pool Town for
Over 30 days to come back to my property to finish work they have started. A mountain of dirt has yet to be removed, grounding wires left exposed, construction debris, left unattended. The masonry work has not been done, the pump is leaking, guard rails have yet to be installed. They went from placating us with...
