The complaint has been investigated and resolved to the customer’s satisfaction.
I took my car to pep Boys to get a free Brake Inspection, They had told me that I would need
new rear brakes, Master cylinder, two new tires, and to repack the barings. I t would cost $450.00 verbal estimate. No written estimate was given to me, they told me that my car would be done that Friday.
I called it was not done now it would cost another $100.00...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a ticket for a trip for April 2008. Due to a family emergency I needed to cancel the flight. The ticket agent (name Sherri) assured me that she would waive the cancellation fee due the nature of the cancelation. When I went to use the eticket I was told I would need to pay a $75 fee even though I was told I would not have to pay it. When I asked...
The complaint has been investigated and resolved to the customer’s satisfaction.
Just over a week ago I received a notice in the mail concerning proposed changes of terms to my Shell gasoline credit card account. Early on in the provided literature there was a notice that account holder could opt out of the proposed changes by calling the inserted toll free telephone number. I elected to do so immediately.
I have done this on a few...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a laser printer (Samsung ML-2510) from Buy.com one month ago. Buy.com now has third-party sellers who are small time retailers. I happened to purchase the printer from this company called Techsunny.com and when I received the printer 10 days later, I found out that it did not work. I asked for my money back; I called and emailed several time...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a Husqvarna stitch plate on June 1, 2008 and the store immediately took payment of $39.95 from my account. Today is the 13th of June, I cannot get any response from emails and the phone number is only an answering machine with no response to my messages. This business is a SCAM!
The complaint has been investigated and resolved to the customer’s satisfaction.
When it comes to rebate, this company is the KING of the ###. EVERY time I have purchased one of their products, be it from Fry's, Buy.com, Amazon, etc., there is a problem with the rebate. This time I purchased an MX-100 Hard drive enclosure from Buy.com back in March. Two months after I submitted the rebate, I called to inquire and was told it was never...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have never dealt with a company like expedia before. I would never recommend them! I recently booked a hotel room for Denver last week. I booked two weeks in advance and paid and received confirmation. A week later they sent me an email saying they were unable to accommodate my reservations at the hotel where they sent me a confirmation. What’s the point...
The complaint has been investigated and resolved to the customer’s satisfaction.
Lowes is charging for water bottles $13.99, if you return a bottle it is $6.99.I got rid of my water cooler and brought my empty bottles back and was told that they are worth nothing. They said it is not a deposit but a promotion. I paid $7.00 for those bottles and I don't care what they call it they need to return my money or give me store credit. I call...
The complaint has been investigated and resolved to the customer’s satisfaction.
The store is dirty inside and out.
The people who work there are not helpful, stand and talk to each other and ignore customers.
Check out lines overly long not enough checkers.
Store not stocked, empty shelves everywhere, can't find what you would like to buy or need.
Poorly managed.
No one in Carlsbad, NM is happy with this Wal-Mart in fact quiet a...
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes they came out talked for and hour to tell me it would cost 23, 000 for the pool I told him he's nuts, then got on the phone and got it down to 12, 040 I told him he was crazy, I told no I told him I wanted the 299 pool he said he didn't no anything about a 299 pool I told him I have add I printed off the internet he said no they would sent something he...
The complaint has been investigated and resolved to the customer’s satisfaction.
With the economy we all are faced with this institution constantly has been hassling me for a late payment, when they don't pay there debt on time.
When refunding for escrow account overpayment they on 3 occasions sent the wrong amount, who does there record keeping?
I like all of you fill the hands of the oil companies sliding into my pocket daily for my...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a mattress, cost $549, at 15:45 or so. Spoke and called a few places, and could save a lot of money, @ 16:15 called Overstock to cancel, they refused. Claim to charge me from $100 to $649..if they cancel; first I need to speak with a special representative; then Overstock.com will decide if they accept the cancellation. I am desperate at thi...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been waiting since March, 2008 for a $5.31 credit to be posted to my local AT & T invoice. I have made at least 6 calls to Customer service, including talking to a supervisor. They have called me back with a message that I will be receiving my credit within one or two billing cycles. The phone message says that you should receive the credit within...
The complaint has been investigated and resolved to the customer’s satisfaction.
On the 09/07/2008, I ordered 3 remote vehicles for total of $94.07 shipping incl. on 14th I received a free matchbox sized car in the mail but never received the 3 remote cars I paid for. They confirmed receipt of my order, issued a Number 842847, I’m still waiting for my purchase. The cars were ordered by email out of a BCA magazine ad.1. 1966 Dodge Viper...
The complaint has been investigated and resolved to the customer’s satisfaction.
My phone service and DSL internet through AT&T keep getting disconnected for no reason. This is now the second time it has happened in 2 weeks.
Each time, AT&T told me they would restore my phone service within 24 HOURS. How ridiculous is that? I have no phone service and no one seems to care. I can't call the help line because I have no phone and when I...
The complaint has been investigated and resolved to the customer’s satisfaction.
Comcast and the new schemes they're using to lower high user bandwidth is just outrageous, they advertise as unlimited download/upload but the upload stream is capped and now on continuous download it keeps disconnecting, I was assured by the technical staff that there is no problem at all but they all lie, I'm already paying $75.00 a month just for...
The complaint has been investigated and resolved to the customer’s satisfaction.
Their Anaheim branch is simply horrible. The sales manager, believe his name was Ryan, cannot be trusted. In their sales pitch, they claim their so much better on the service end of things than their competition. I don't think so. Their "own" Bay Alarm technicians are the most inexperienced in the industry and are only capable of doing very "bare bones"...
The complaint has been investigated and resolved to the customer’s satisfaction.
I received an email telling me that I had won a FREE trip to Cancun for 4 days and 3 nights. So I read all the information and of course it said no purchase needed. As instructed I called the 1-800 # were a sales person proceeded to tell me about trips I won to Daytona, Orlando and Jamaica. I informed her more than once that I was calling about the FREE...
The complaint has been investigated and resolved to the customer’s satisfaction.
I just wanted to say that I will never ever purchase from Dell again. They have no regard whatsoever with customer service and their tech support overseas is absolutely horrible. I own a laptop that I spent over two thousand dollars on 13 months ago. I purchased every upgraded warranty that I could get my hands on to protect it and give me peace of mind...
The complaint has been investigated and resolved to the customer’s satisfaction.
This is from a current CarMax employee who has worked in several of their used car departments.
Sales - The sales people are actually pretty well trained, but there are still those that don't have a clue to what they are doing. The longer they go in training, the better for them. $12.00 an hour isn't bad for 40 hours a week for training. Oh, and unless the...
The complaint has been investigated and resolved to the customer’s satisfaction.
We've been a loyal customer of Direct TV going on 10 years. We've always paid our bills on time and used to recommend them to everyone. In the last several years their customer service has tanked and their prices continue to go up.
When we moved at the end of 2007, we used their move services. They stood us up for installation NOT ONCE, NOT TWICE, NOT...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have used peoplepc as a dial up service to connect to the internet for about a year. I found out that I received FREE wifi in my home, so I decided to cancel my service with peoplepc. When I called to cancel it wasn't that bad to do so. I got through the we'll give it to you for this much now, blah blah blah, I repeatedly said no thank you.
So I canceled...
The complaint has been investigated and resolved to the customer’s satisfaction.
This company suck big time, lies, deceits, transfers, lies, lies... on whole for 20-30 min, rude, mean... something needs to be done, and soon, these people call you On Sunday, few min before 9, the ones that been there longer, really know how to hurt you. But what goes around will soon comes around, and this big company going to fall hard. Company full of...
The complaint has been investigated and resolved to the customer’s satisfaction.
I called to reactivate my phone and was told it is no longer usable in my area. They would send me a new phone and what comes in the mail the cheapest model they can send you and it is a reconditioned used model. When I called to complain they told me that my phone I paid 30-40 dollars for is now only worth 14 what a RIP OFF. I was told this is the phone I...
The complaint has been investigated and resolved to the customer’s satisfaction.
For some reason, it is next to impossible to get anyone to answer the phone at this Lowe's location in Brooklyn. I wanted to order an expensive appliance from them and just called to see if it was in stock. For several days, I couldn't get anyone to answer the phone in the appliance department or the manager’s office. I'm glad I took my business elsewhere...
