I worked for uhaul, and they are the most expensive and the least reliable!
I would not rent toilet paper from them. They are really the white trash of moving truck rentals. I have worked directly with the upper mgmt of uhaul in Dallas and they do not take care of there own employees. I am surprised they are still in business. It is funny how people still shop at Walmart and Uhaul.
Stop using Walmart and Uhaul!
I hate U-haul, every time you go down the road you see one broke down on the side of the road. I found out if you call Scott Fall, President of U-haul of Alabama you get a little help. Scott Fall's office number is [protected]. If you get his Secretary John Bettis just tell him you want Scott, not his secretary.
A month ago I started receiving phone calls on my cell phone from NCO Financial. Someone named Greg Adams had given them my cell number as his business number and then apparently skipped out on a loan.
They were, from the 1st call, rude, and completely unprofessional. The one polite and helpful person I contacted assured me that they would take my name out of the computer and I would not be called again. That lasted two whole days. Their computer would call at 8 am, 1 pm, 8 pm. I informed the individual who called yesterday the I was filing a harassment complaint with the FCC and the Better Business Bureau. I filed the FCC compliant yesterday and haven't received a call last night or today. If they were a reputable company they would hire cautious, professional people. They would also verify telephone numbers through the carrier prior to calling. The logic that the person who skipped out on paying what they owe gave them a valid phone number and is then lying about who they are vs. the person having made up a phone number to begin with escapes me. Do NOT Deal With This Company.
My family is through with CVS! We have been going to the same store for 3 years (TOWSON MARYLAND STORE) and you would think that by now they might recognize you. NOPE...thats because they just don't care at all about their customers. They are rude, arrogant and have the belief that you are just one customer and if they lose you its NO BIG DEAL. They have MANY more. This time they were wrong. I am the head of my homeowners association of over 200 members. At the last meeting we all agreed to never shop there again. For that one store that is a lot of money! They WILL definitely feel this one. After multiple complaints to headquarters and nothing changed...that is what they get...What goes around...COME AROUND!
I purchased a pair of shoes from this what I thought was a safe website. On August 31,2006 I proceeded on the purchase be submitting my credit card info. Well to say the least they debited my credit card but I did not receive any shoes, They were for my son's fifteenth Birthday, Please advise me the holidays are vastly approaching what should I do? The site I corresponded with mostly was www.support@popularkicks.com I have various replies from these people claiming to be the manager of the store.
I can not get into the really important websites to me. Websites like American General Life or St Agnus Hospital. And if I do get into the website of my choice. it is only to browse; what about paying my bills or filling out a job application? I'm starting to get a headache! I know I have read page cannot be displayed at least ten time this morning. You may as well be reading the news paper instead of searching the web. I could not even open an e-mail I sent to myself because I did not write anything in the subject box.
Amazon shipped a package (tracking [protected]) to me on Nov 27, 2006 for 2 day delivery. The package went from Fernley, NV at 11:50 am Nov 27 to Fresno, CA on Nov 28 at 9:57 pm arriving Salt Lake City 2 days later at 3:39 am Nov 30, the day after it was already suppose to have been delivered to me. It then took 27 hours for it to travel less than 10 miles to West Valley City, UT arriving there on Dec 1 at 6:51 am.
Then DHL claims they attempted delivery of the package, now 2 days late, on Dec 1, but no one was home. That's a lie since I was home all day.
I bought a Berkline Shiatsu chair from Levitz & 7 year warranty; by StainSafe-all on same invoice. I've followed all procedures & after many phone calls, emails & regular mail; now I get a denial of claim. Said I didn't follow procedure: within 5 days. I even sent copies of invoice, warranty, e mails, w/dates & times. Damage noticed 9-18-06. First notifies 9-22-06; within the required 5 days of notice of damage. The motor won't run. The manufacture warranty was 1 year, StainSafe was to pick-up all claims for 7 years. Now they won't follow through on their part. They were ultimately paid for this service by Levitz; so Levitz says their off the hook.
Seller was antagonizing while trying to "up-sell" me on camera accessories. Seller lied about battery and memory performance; I called him on his inaccuracies. He told me if I wanted a new camera vs. refurbished, I would have to buy the things he was trying to sell. The web site mentions nothing in regards to refurbishment. Seller called me STUPID and was obviously upset that I was catching his lies and would not buy more. Seller told me he was going to cancel my order. I told him I was going to report him to the BBB and he said he owned the BBB. He was laughing all the while and had no regard or respect for me or his company.
Bought a Ryobi MultiTASKit Laser Level Kit on line 11/26/2006 for $9.99 3 days later it shows up as back ordered even though the CSR 5 minutes early said it was being filled.Two days later back on line being sold for 49.99 today back on the back ordered list I figure I will never see this item for $9.99
I received a message on my answering machine while I was out of town attending to my critically ill mother, saying that I needed to call ATT at the number they left.
Did so and got put on hold for 30 minutes with no answer ... twice! Logged onto their website and found that they had my account listed as delinquent (I had mailed a check through another overpaid and substandard "service provider"... the USPS), so I processed an on-line payment. Their automated reply confirmed that the account was brought up to date. Another automated reply told me that my next bill would have a service restoration fee of $28.25 applied (Kansas' maximum is $18, according to one of the idiots who finally answered their phone). I called the number that notice listed and spoke to "Dana"... told her the situation and she argued that my phone had been disconnected, so the fee applied. I asked for the name and physical address of a supervisor, so she transferred my call to another idiot, Cheryl. Repeated the process and she, too, transferred me to a third, "Mrs. Walker" who said they would waive the fee as a "one time courtesy." These people wouldn't know the meaning of courtesy if it slapped them in the face! Why is this awful company rearing its ugly head again?! Didn't they get broken up due to just this kind of crap? I'm starting my search for a replacement today and plan to have it in place by January 1. I HATE AT&T. Will NEVER get any other "service" from them and will work to keep others from making the mistake of becoming their customers. This company really needs to be forced out of business... they don't care about their customers, their workers (if you can get through the multi-level automation to get to them) are incompetent and their automation is grossly overdone. Their physical address, should anyone else become exhausted before finally getting it is:
ATT
Attention: Customer relations
P O Box 1530
Houston TX 77092
My next stop for complaint is the FCC.
I plan to do whatever I can to irritate ATT as much as they have irritated me.
These bottles were the only bottles my child would use when I quit breastfeeding. I had no problem with them until a few days ago my son got his finger stuck in one of the small slits on the bottle. Luckily nothing serious happened he got a small cut, I am just very upset you would make a bottle that a child could get their finger stuck in. Thats not very safe.
I've been with Verizon for over 3 years. Over 6 months ago I referred a friend, who had been with Spring for many years and convinced him to switch to Verizon, I was supposed to get a $25 credit on my account for the referral.
As of today both he and I have spoken to several customer service reps at least 3 times each; every time they told me the credit would be on my next bill. Today I called again and now they tell me there is no evidence of that credit ever being requested. To access my friend's account I was asked for his SSN which I obviously don't have. I asked to speak to a manager, they wouldn't let me, but the rep I spoke to told me he spoke to a manager and she couldn't do anything about it. Now I'm sitting with a referral promise of $25 and no credit. None of the reps I spoke to in the past left any info on my account regarding this and every time I call I have to repeat myself. This time I was on the phone for 27 minutes with negative results. It's incredible how this billionaire companies spend ridiculous amount of money every year in advertising to attract new customer but don't spend a penny to keep those they have. My next step is to complain to the Better Business Bureau and the Federal Communication Commission, at this point is not even for the money anymore (my time is worth more than they stupid $25) but as a matter of principle.
VERIZON IS A LIAR. By complaining to the above entities it affects their overall rating and I encourage anyone who has had problems with them and any other dishonest company to do the same.
Verizon Wireless - We Never Stop Working For You. YEAH RIGHT!
Verizon customer service agents are very nice, always apologize and always mentioned they cannot guarantee the order been placed, and always request money need to be guarantee paid on time.
Verizon customer service agents can miss type the address from APT 1 to suite 2 or drop out the APT 1.
Verizon customer service desk refuses to take the responsibility to correct mistakes they made, however they apologized.
Verizon service center supervisor mis-read the information, can cancel order without customer knowledge, however, she apologized.
In 2 weeks time, tons of apologies but end with DSL still not up and running.
Why is Verizon still around?
On August 5th I placed an order on HomeDepot.com. I had order 2 54 In. White Callaway Ii with Remote and High Efficiency Blades for a total of $321.10.
I received the fans shortly after ordering them.
On installing the first fan, I had one of screws break off. I called the Home Depot in Mira Mesa. The associate in the electrical depart told me that I should return the fan and exchange it for another one.
I called Home Depot and started the process of my return. Home Depot sent UPS to come pick up the fan and told me it would be 30 days for me to receive my refund.
I had also installed the second fan. The fan was very noisy. I had called the Home Depot in Mira Mesa again. They had told me to give the fan some time to break in. In the noise was not reduced after time to return the fan. I gave the fan 2 weeks. The noise was still way too loud. I called Home Depot once again to have the fan returned. Home Depot told me that someone would come by and pick up the fan.
Two weeks had passed and still no one had come to pick up the fan. I called Home Depot on September 11th, 2006 to inquire why no one had come by. They had said that they were back logged it should take one more week. I also inquired about the other fan I returned. They stated that fan was not marked as received in their system. The called the warehouse and found that fan had in fact been received and that they would start processing my return. Once again they told me it would take 30 days. I was also told that 2 more fans would be sent to me to replace the fans I returned.
Another week passed by and still no one had come to pick up the fan. Once again I called Home Depot. They had stated the reason no one came to pick up the fan is because the person who had done the original entry of what it was returned forgot to enter the reason why it was returned.
The entered that the fan was too noisy and told me it would be a few days before someone would come to pick up the fan. I also inquired about the replacement fans. They told me that I need to place the order myself. At that point I was very frustrated with Home Depot and talked with one of their support managers. The support manager apologized and gave me 10% off of the replacement fans.
UPS came by to pick up the second fan around Sept 29th. UPS had shown that they were supposed to pick up two fans even though we returning only one fan. The driver said it wasn't a big deal and he took the individual fan. At that point we thought everything was being processed as normal.
A few weeks went by again. I called Home Depot again to find out what the status of my return was. They apologized for the delay and told me to give it a few more days.
I waited till the beginning of October and called again. They apologized for the delay; they said they would do an emergency RMA and said the credit should show up soon. Yet there wasn't any return. I once again had called around Oct 20th. This time the support person said they would do another emergency RMA and I should see the credit on my credit card within 3 days. The 3 days passed and this time half of the amount $160 was credit to me.
Once again I called several times and talked with several people. Each person had stated I should expect my return with in a couple of days yet I did not receive anything.
I recently called Home Depot on November 28th, 2006. I was told the rest of my refund was not given to me because UPS did not show the package as received. I was not told this by any agent in the previous calls. I was continually told that I would receive it in full within a couple of days yet Home Depot had a problem with UPS. When the UPS driver picked up the package, as stated above, he expected two packages. The driver canceled the original track number and generated a new one. Home Depot did not have any record of this but neither did UPS. I was told that UPS would put a trace on the package and respond to me in a couple of days. I have been promised a full refund several times yet I still have not received a fill credit.
I finally got frustrated and emailed the Director Customer Care Group. My email was given to a corporate support person. Once again the corporate support person apologized and told me that she would look into the problem. I was given a gift card for my trouble. She had said she would call me with status within 48 hours. 48 hours passed and no call. Finally four days later I received a call stating that I need to deal with UPS in finding the package because UPS had not record of it. After tearing apart my house I finally found the originally receipt from the UPS driver. I gave that to the corporate customer service person. She told me that I could either take a gift certificate for more money than what the return was worth or wait on the return. At this point I couldn’t take it any more so I took the gift card just so I would not have to deal with Home Depot.
Stay away from HomeDepot.com. If you need to return something it will be a long painful process. Home Depot puts ownership of the return on the customer. You will have to make sure the product is picked up, keeping the tracking receipt in case they lose the product, make sure they make the product as received and then make sure you get your refund. It should not be this way. If you order something from other on-line stores like the Gap you can actually return the product to the store and be done with it.
I will prevent anyone I can legally influence from buying from Best Buy!
Below is a letter that I sent to Best Buy customer service after repeated attempts at online and telephone escalations. Bottom line as others have found, an arrogant "no escalation" approach to their return policy which in this case was terrible flawed.
Besides my restocking fee refund, what I really wanted, was to hear directly from a corporate officer, that they stand behind the final decision in this case despite the fact that I was able to demonstrate a failure in front of them. I am happy to report that I believe I have successfully influenced at least $100,000 in purchases to other stores just within my circle of friends and family. Having just found this website I hope to divert another $10m in purchases to other retailers...
"I purchased a Toshiba laptop for $1600 on Sunday from your store in Frye Road in Chandler, AZ. Two days later I had three technical issues that affected my ability to use the laptop.
1) Wouldn’t start up from off or hibernate with a USB device plugged into one rear port
2) Some keys wouldn’t register on the screen when I typed (known issue by the way based on other user opinions on web forums)
3) Audio output to external speakers would crackle unless the jack was seated just right
I went to return the laptop on Tuesday with original receipt. Upon bench screening, the tech and another person showed me how they went through their diagnostic script and couldn’t detect the audio or USB issue, and all of their typing appeared on the screen. Fair enough, I understand they have a diagnostic script and trouble tree to follow. I then typed a complete sentence in front of the tech and returns agent on the keyboard and it did not register about 6 letters in about 20 words. (been typing for about 20 years by the way and never saw this problem before, so I know my way around a keyboard)
Long story short I was told by a “manager” I guess in the returns dept that their diagnostic is final, the unit is classed as "No Trouble Found" and that I will be charged the restocking fee which in this case came out about $240.
I asked to speak to a senior manager and was told no she was the final escalation. Unless you have 20 year olds as GM’s for the store, I have a hard time believing there was nobody else to talk to and I am extremely dissatisfied and am prepared to never do business again with Best Buy.
I also told the folks involved that I was prepared to go back and pick out another system at the time by the way as an exchange and continue to do business with your store.
I recently purchased another laptop from you in December among many other electronics for the holiday season as well as many other major purchases over time.
On Sunday I had also signed up for your small business services as my wife is about to open up a business in the area and we will need approximately $10000 in professional services and hardware by May. I am also about to purchase a big screen TV in time for the super bowl and as usual Best Buy would have been my first stop.
Don’t waste your time quoting corporate policy around no trouble found and customer induced damage and how you need to recover the cost of an open box sale or return to vendor as No Trouble Found and get penalized by them. I get that.
I am responsible for all computing applications for returns and repair centers worldwide at a major electronics manufacturer through which about $500M in returns flows annually. Nobody understands more than me the impact and cost of invalid returns. In this capacity I spend much of my time negotiating No Trouble Found / Customer Induced Damage and diagnostics with OEM, distis, channel partners, suppliers, and end-user groups. You won’t find anybody in the industry working harder than me to reduce invalid returns.
(By the way just some general feedback, if you’re going to screen at point of return, you need to train your techs in customer service. These guys came across as smart-### with all of the answers and addressed me the customer as if I had some major burden of proof to provide to get a remedy.)
I didn’t even go into the point of a poorly designed keyboard which includes right shift key that is a fraction of the size of the left one. That to me is a design flaw that should be warrantable within itself since I as the customer was not satisfied, period. However I’m didn’t even bring that up and it is not a basis for my argument here.
At the end of the day, I had a unit that was defective in three areas, could prove one on the spot, in front of your agents.
Rather than get terribly upset I walked away absolutely stunned. I could not believe that I had just come away from any retail store in the year 2006 with that customer experience. I cannot even begin to comprehend how far off the scale that store is in terms of providing excellent customer service. I have to believe this is an anomaly and that your corporate strategy really includes wanting to be world class but correct me if I’m wrong.
Anyways unless I’m wrong and this isn’t an anomaly, and you stand by your decision to charge me $240 for a defective unit, I’d like to hear that directly from an executive staff member.
If you wish to provide me with a remedy so that I may continue to do business with best buy, nothing short of a complete refund of the 15% re-stocking fee that I was charged will suffice.
I would appreciate a prompt response directly to me."
I had been with Sprint for 6 months when my daughters cell phone fell into the pool. Trying to replace it (yes, buy a new one!) has been a nightmare.
Since I hadn't been with them for a yr, I wasn't entitled to ANY discounts and only phones to buy are $200+. (funny, the cheapy free phone I was given when I signed on is "not available anymore-huh?) You're told one thing via the phone, another thing in person at store. They dont care one bit about customer service AFTER the sale, they're ONLY interested in signing up new customers. . Was told by a Radio Shack mgr, "try buying one on Ebay" So i did, now Sprint is telling me I now have to wait another year to receive a "discount" on replacement phone. Can i purchase a new line with existing contract, get a new phone? Nope. Can I buy a used phone thru you? Nope. Ask in store employee for suggestions? His answer " you should have bought replacement insurance". Thanks for the help. Terrible company, even worse customer service.
Imagine you are waiting in the checkout line to purchase the two new, fancy, techno electronic items sitting in you’re shopping cart at Circuit City.
Suddenly the manager –or some boss- comes from behind you, pulls the two items from you’re shopping cart, puts them back on the shelf and increases the price of the items by 20%. When you ask what is going on, the manager states that it is company policy that they can remove the items, change the price of the items, will not honor the price you wanted to pay for them, and that the shareholders are what drives this “policy”.
This is exactly what happened to me when I tried to make an online purchase on the CC website; It goes something like this:
I am browsing the CC site and find a computer monitor and small LCD TV that I want to purchase. The prices have this red line through them stating that if I want to see the “real” price I need to place them in my shopping cart. I am elated when I find that I am going to be saving an additional 20% on the purchase of these items and promptly go to the checkout process to purchase them.
This 3-step-process of checking out and purchasing the items are basic: 1: Provide your shipping address if the shipping address in not correct then provide that. 2: Input any coupons that you may have, summarize you’re purchase and shipping. 3: Provide a payment method and finalize the purchase. I received this nifty –get a free gift card worth 10% of your purchase of $199 or more- coupon and entered this “code” into a field on the 2nd step. After the code was entered something strange happened, the 10% gift card was ADDED to the total of my purchase items, that is, the two items plus 10% of their total cost was added to the total the CC site was asking me to pay for.
I thought this strange and proceeded to the 3rd step to see if it would be removed before I paid for these items.
I inputted my Circuit City Credit Card number –that had a $3000 limit- and as my finger is about to click the process key the step 3 of 3 page with all my information, CC number and summarized purchase disappears. I click the back button and I am informed that my shopping cart is now empty.
I though this just to be another –internet snafu- until I went back to add these items back to my cart. These items where now not red-lined and where not on sale anymore and where now 20% more than what I was going to pay for them! I was livid to say the least. Fortunately for me I hit my print screen of the 3 of 3 page before my items where taken back.
I immediately called customer service to get my items back in my cart –at the negotiated price I was going to pay for them- and after an hour on the phone told me that I needed to go to my local CC store and ask the manager to honor that price -if I had proof- and that there was nothing that they could do about it because that is there right, and I am bound by the terms of these purchasing policies when I go to make online purchased through their website.
When I went to my local Circuit City store in San Luis Obispo I was told by the manager that the only people that could authorize the sale of my two items was corporate and provided me with a number to call –the old pass the buck. I told him that I already had talked with corporate and that they told me to talk to him. At this point I was given a 5-minute speech about how he would fire one of his employees if they ever tried to lower the in-store advertised price of an item and was more interested in providing me with a detailed summery about is job function then trying to solve my issue with his company.
As I cut my Circuit City Credit Card in half and handed it to him, I provided him with the fact that if you piss-off one customer you loss the business of 20 other people.
If I was a stockholder of this company I would be outraged at how my investment is being treated as my dividends depend on how my customers are treated and how I want them to come back and make future purchases. This is why CC is a bad investment, bad company to work for, and have the lousiest customer policies in the business. BEWARE AND NEVER DO BUSINESS WITH CIRCUIT CITY!
I ordered flowers for delivery directly from the FTD website on Thursday, 12/7/2017 for my mother's birthday. I requested a delivery date of 12/9/2017 and completed my order as instructed -- by providing my email address, my daytime phone and my evening phone.
On Saturday morning, 12/9/2017, I emailed Customer Service at approx. 10:00 a.m. requesting confirmation of the delivery. Finally at 2:00 that afternoon, I received an email response from Customer Service stating that the arrangement I had requested could not be delivered until 12/12/2017 and suggested that I call Customer Service if I wanted to discuss the order or cancel it. I, of course, called Customer Service and proceeded to hold for 40 minutes (ironically listening to their taped recording of how important my business was to them). When a live person finally answered, I gave her my order number which she was unable to pull up on her computer as it was "pending." So there was nothing further that she could do. To wait for 40 minutes for this type of response was unbelievable. I asked to speak to a supervisor -- by this time I was less than amused and asked if it was company policy to NOT notify customers of impending problems with delivery. I stated that a 1 minute phone call from an employee notifying me of a problem at any time prior to the delivery date would have avoided all of the frustration (otherwise why ask for all of my contact details) -- not to mention saving my sanity from being on hold with the monotonous recording telling me how important I am. As it was, my mother never received her flowers for her birthday and it was much too late by then to make alternative arrangements. I could kick myself because after checking around online -- obviously this is not a new problem with FTD. I personally will never use FTD again. It's much too frustrating and upsetting.
I have been a consultant for over 10 years, so I have used just about everything out there in the way of laptops (IBM, HP, Gateway, Dell) and have nothing negative to say about them until now.
Within 3 months, my Toshiba power supply would no longer charge the battery or provide power to the computer. After about 18 months the computer started to overheat and was not reliable. I cleaned the boards and fans and bought a cooling plate so I could use it. I now have an additional systems problem and their solution is to scrap the computer and reload it or buy a new computer. I would not buy another Toshiba if my life depended on it. As a consultant my livelyhood depends on it and I have found the Toshiba to be the worst computer I have ever owned.
I have been buying from Amazon since 1999 without any problems, but in the last year or so I have noticed their shipping has really slowed down.
Today was the last straw for me. I placed an order for three items on Dec 4th, one was a book that was a pre-order and was to be released on Dec 12th. Because of that, I did not choose super saving shipping because I wanted the other two items to ship right away to make sure I had them in time for Christmas, so I paid for the shipping option. My confirmation states that the two items besides the book would ship on Dec 5th. Today, I noticed my credit card still hadn't been charged so I checked my account online to see if they'd shipped, well the shipping info had been updated and showed they were waiting to ship all items together and they would ship on Dec 18th, it even said in my account that the items would not arrive before Christmas. So I sent them an email asking why this had been changed, and let them know I was upset since they never bothered to notify me that my items would not arrive before Christmas, even though I had paid extra for them to ship earlier. There response was, "Sorry you didn't understand the shipping times when you ordered the items. Our site currently states the one item will ship in 4 to 6 weeks" so there is nothing they can do. The site clearly did not state that when I ordered it and I have a confirmation stating differently. I was bothered they didn't notify me of the change, since it was pretty significant. I am cancelling my order and am getting the items from another site which can deliver before Christmas.
I m already a post-paid customer of tata mobile and tata walky. My tata mobile number is [protected] (plan 499) and my walky number is [protected](plan 349). And both facilities are using with your free of cost handset and walky scheme.
I m not very big customer but i m a good customer for tata-indicom. I think that. I am very happy with my tata connections.
But now i m very sad with this because i lost my mobile since 4-dec-06. So, i m already complain to police and submit a xerox copy to tata office.
Now, i want a other mobile set for using my connection, but your customer care officer say that it is not possible & and you are buy a new mobile for this. But i m not in this situation that i buy a new cell. So, i m given a option that i have already a gsm mobile set so please provide a sim for this of my number.
But officer say that it is not possible.
Then, i say that if all are not possible so please disconnect my mobile account. But now he say that we can disconnect this but you are pay rs.2500 for disconnect fee before account closing.
Then i object that why i pay this amount. Then he say that you are already sign 2 years agreement for this account.
I had purchased a Videocon TV on dt 21/01/2006. For the last few months I can observe a Yellow color patch on the corner of the Picture tube. Don't buy Videocon TVs.
1. October 14th was my birthday. My husband and parents gave me the money to get a Viper 771XV remote start/alarm installed in my new car.
I had been looking at it at Best Buy and was very excited about getting it installed. I purchased the device and set up my installation appointment.
2. October 23rd I had the appointment to get the remote start/alarm installed. They told me it would take about four hours. After four hours I called three times and was told that it would be two more hours each time. I had left my car off at 10:00 AM, I got it back at 7:30 PM. I was told by the installer that the reason it took so long was because they wanted the “new guy” to learn how to install the device and he did not come in to work until 2:30 PM. I wish they would have told me this in advance. After waiting at the store for an hour, I called my husband and had him come from his work to drive me home where I waited and waited and waited.
3. October 24th When I got my car back and put it in the garage I noticed two dents in the hood. I called the store and they told me it was too late to do anything about it that night, they would call me back the next day. They did not call me back. But they did not deny that they had caused the damage. There were many dirty finger prints around the dents. It looked like they had been examining them.
4. October 25th I called the store and spoke to a manager named John. He had someone contact me to let me know that Best Buy’s insurance would contact me.
5. October 26th Heidi G called me and gave me a claim number [protected].
6. October 30th I got a repair estimate from Davidson’s Collision Center.
7. October 31st My husband faxed the estimate to Heidi G.
8. November 6th I called Best Buy to check the progress on my claim.
The person I spoke to, Darlene, was rude and told me there was nothing she could do I would just have to wait to hear from the insurance adjuster.
9. November 7th I faxed Heidi G with my information once more.
10. November 9th Heidi G called to let me know my claim was denied because there have been “hail storms” in our area. I keep my car in the garage and the hail in our area did not occur in my area. I asked to talk to her supervisor and I was told I couldn’t. I asked for the name of her company and was told I didn’t need to know it and she hung up on me.
11. November 9th After Heidi G hung up on me I called the Best Buy
Corporate office. I was given a confirmation number: [protected] and I was told to contact my local store or the insurance company.
12. November 9th I called my insurance and they suggested that I have Davidson’s Collision Center inspect the car to see if it was “hail” or other damage. Davidson’s Collision Center updated my estimate and said it looked like fist marks to them, and not hail damage. I went to the store with my updated estimate and they said there was nothing they could do.
This is by far the absolute WORST and I mean WORST cell phone provider on the face of the planet. I purchased a a Blackberry 7100i with GPS and was told that was the only Blackberry available with GPS (a total lie).I will never use this company for anything and will resort to tiering two cans together with string to communicate before I ever use them. It is by no coincidence that their stock performance is dismal and C Level Execs turn the door quicker than your neighborhood fast food joint turns burger flippers! They do not back any of their products and hire sub standard employees.
