I was looking for cell phones to buy because my contract was up in a month. I was looking on different website and found wirefly. The site said two Sony Ericsson phones for 69 dollars cant beat that. I went into the site and gave wirefly my address and phone number if I wanted it shipped in 2day it would cost me 15 dollars so I said yes. Well 2days later no phone, so I called wirefly up and asked why I did not receive my phones in the 2days they had promised. Wait you will like this one that wirefly told me they told me that I do not live at the address that I had put down. I have been living at the same address for last 35 years. I asked them were the company was based in the USA and wirefly told me NO!. I was surprised that a company not based in the USA told me a citizen of the USA that I did not live at the address that I gave wirefly. Boy that pissed me off the balls of this company has. I found my phones sitting at a UPS station. I call UPS to find out where station was located at and 1 ½ hours later I picked up my phones. I called back wirefly and asked if they would send me the 15 dollars and the said they would but 8months later not a word.
Beware!
During a dental emergency that was going to be $3500.00 that insurance did not cover. The dentist had an option, GE MONEY BANK. With not much choice it sounded like a good idea and GE was a name you can trust. That was a mistake. The first bill came I paid what was due and then with 2 kids in collage I took a home equity line to help. So I put this down as an auto pay off and got confirmation that they sent the money. When I received my next bill from GE it showed a credit for the full amount but not a zero balance. I had two late charges I called GE they said the full amount was paid but it was late and then the second late charge was only for the first late charge. I told GE I had not received any bill and was told oh well. I ask to speak to a supervisor and was given to Brock who would not give his full name but badge #74217. I was told by him I should take better care of my finances. I explained I had not received a bill and I knew the balance was paid I did not think to call GE at that point. I tried to work out something but I was told and this is a quote (you signed the paper you owe us the money). Next time I will seek out a loan shark the treatment will be better.
My laptop was originally having issues with the screen so I sent it into HP to have it repaired during the summer before I went back to school. I received my laptop back and it was working fine and they didn't replace any parts. Only a week after I got back to school, I started having the same issues again. So I called HP and they recommended sending it in for repair. I did it and they had my laptop back in a surprising three day turnaround. The repair summary said that they had replaced my system board and reinstalled Windows. I noticed immediately when I went to use my laptop that USB devices weren't working properly, my touchpad wasn't working, and it took forever to load Windows and sometimes it wouldn't load at all. So I sent my laptop back in for repair and this time they kept it for five days and replaced the system board again. I just received it back and now the fan is running constantly on the system board and it didn't do this before. I called HP and they said that I should send it in again for repair. I expressed my disgust about their service to them and they told me that all they could do was have it sent in again and said that it would receive "priority" repair. As a result of this, I was going recommend to my father a new HP laptop, but now I don't think I am. This is getting to be extremely frustrating and by now I think I deserve my money back or a new laptop.
On October 10, 2017 I bought six plane tickets at $455.50 each for a total of $2,763.00. Just 5 days later I wanted to buy one more ticket, and found the price was $272.50. That would mean that five days earlier I paid $1,128.00 total over the current price. I contacted American Airlines and they said that after fees and penalties, instead of $1,128.00 I'd get back $408.00 in a travel voucher that I had one year to use on any American Airlines flight. I was disappointed, but thought that at least something was better than nothing. To add insult to injury, American Airlines then told me that I'd have to pay an additional $90 out of my pocket ($15 per ticket) to get the voucher. So to get a $408.00 voucher, I had to pay $90.00 cash. No WONDER the airlines are bankrupt. Apparently, they think that abusively fleecing the customer will make you want to fly with them again. Next time I'll take the train.
I placed an order on 6/17/04 which was the beginning of a nightmare! I could not get accurate inforamtion about my order and their customer service hides behind email because I was unable to contact anyone by telephone. I was told on one occasion(via email) that my order had been shipped but when I attempted to check on the shipping status I was informed that my order was still being processed. Finally, after three weeks I received the telephone with a congratulatory letter welcoming me as a customer and informing me of my new wireless telephone number with AT&T but by then I had decided to cancel my order and return the phone. I followed their instructions to return the phone and when I called AT&T to cancel the service I was informed that a number had not been activated for me and the number Wirefly/Inphonic told me was mine, was actually assigned to someone else and in use. When I called to get a return authorization I finally got to speak with someone in customer service who wanted to know why I wanted to return the phone. He didn't seem to be too concerned when I outlined the problems I had experienced.
Paid a $400 deposit due to no credit history back in August 2003. Since that time i have not recieved any of that deposit back and have not be given any reason as to where my $400 went. i stopped my verizon wireless service in early October of 2006 and have been trying to collect my deposit back. i have a copy of the contract that i signed that states the $400 deposit and i also have a bank statement showing i made a payment to verizon wireless for the $400 deposit. now since i have cancelled my service back in the beginning of October, i have been trying to collect my deposit that i never recieved back. i have talked to more then five verizon wireless customer service agents, including managers and supervisors and they have given me nothing but the run around. they requested a fax of the contract and the bank statement, and i sent them both pieces. so with those two documents its more then enough proof that i paid them a $400 deposit and i have not yet herd anything about getting it back. all the verizon wireless agents tell me is that they cant find proof of me paying the $400 or that they need to research the case. its been three weeks and they both pieces of proof in thier possesion and yet they still cant resolve this issue for me and keep giving me the run around.
I'm sorry to read that Ms. Palmer believes dating (or matching?) services have it made...at the expense of their clients.
Nine years ago I, too, signed up for the Right One's matching service (guaranteeing 12 matches, or 'in-person' meetings). At almost $2,000, it was a lot of money then...and still is now.
My first match WAS a bit disappointing. However, I never got beyond the second match. I was 50 when we married in 1999, and Brian was 53. (And I was his 11th match!) I decided to add my two cents here, because the Right One did work for us. I believe each of us can create some of our own destiny!
On 9/2/06, I bought a Panasonic Lumix digital camera from Circuit City. 23 days later it was buzzing loudly and would not focus correctly. I took it to Circuit City that day, but they refused to even consider helping as it was after the 14 day cut-off. I called Panasonic, they said I would have to have it repaired under warranty. I paid the $10 to insure it and ship it. It cost $303 new, and then more to fix it after only 23 days. I don't really want it back now, I don't trust it. I want to return it, and buy a different brand or upgrade out of the Lumix line. I would certainly think that $303 would buy a decent digital camera.
Steve Pettit
SEARS DOES NOT CARE ABOUT YOU AND HAS INCOMPETENT WORKERS. I bought a BOSCH dishwasher from SEARS. The dishwasher has broken after only three years. It is very obvious that the motor that pumps the water out is broken. I called SEARS service and made an appointment for the following week to have a service man come to fix it. They said that they would be there between 12 and 5. I took the afternoon off from work and waited only to get a call at 4:30pm that they were stuck in traffic and could not make the appointment. I had to call the service center back and reschedule for the following week. This time they were to come between 9 and 12 so I took the morning off. At 11 I get a call that they will not be at my house because the service truck has broken down and I needed to reschedule for the following week. AT this time I thought I was on candid camera, I was furious and told the scheduler how I felt and she said she would have customer service call me. I NEVER GOT A CALL, EVER! The following week a sears service man came as scheduled to inform me that the pump was broken a new one was to be ordered and he would come back in 10 days. I recieved the part directly and the service man arrived 10 days later which was 5 days before Thanksgiving. He opened the box with the part in it and said "oh boy, this isn't what I ordered they sent the WRONG PART" I was in shock, you can't be searious! I told him I had 20 people coming for 3 days to my house for Thanksgiving and after washing dishes for over a month I was not going to have a dishwasher. I called sears and they said they would call me back. I NEVER GOT A CALL. I emailed Sears and all I got was a form letter reply. I had to buy a new dishwasher that I don't like. I want my old one fixed ( which sears told me was 5 years old and Bosch told me was 3 years old like I thought). Unfortunately for sears I just bought 20,000 in appliances for a new vacation home and they lost out on that sale. I have since gone in to the store to let them know that I never got a call back from the appliance manager and guess what, I NEVER GOT A CALL BACK!
Its very very worst customer care in India
While my friends and I were on vacation in Acapulco, Mexico on October 2nd of this year, I attended a timeshare presentation. After a few hours of a " sales pitch" I decided not to purchase. Before I could leave I had to be interviewed by someone to be sure that I was treated properly by the salesman. At that point, a man named Carlos Ruiz, introduced me to a "vacation package" that included 12 weeks at the Mayan Resorts, 10 weeks at resorts in the US and Europe, and an Alaskan Cruise. The cost was $4870 and $349 for my vacations at the Mayan Resorts for a 2 bedroom, 2 bath condo. The other vacations were $ 199 for the same type condos.The cruise was $399 per person and a free airline ticket to the west coast. I was told all of the details would be sent to me in 3 weeks. I decided to purchase, however after thinking it over during the evening, I returned the next day to cancel. I was told that if I canceled, I would lose my down payment, which was my entire purchase price. I was then introduced to Martin Cavanaugh, the resort manager, who also refused to cancel my purchase.
After not hearing from the Great Vacations Club for one month, I called to inquire as to my package, which included the details of my purchase. I was told that I would be sent my package in the near future; however they provided me with an access number to visit the site.
Here is where the nightmare begins! There was virtually no availability, and the prices promised were nowhere to be found. The actual prices were not $349 as promised, but between $800 to $1200! The availability issued was discussed at the time of purchase and I was told by Mr. Cavanaugh that the language of "subject to availability" was necessary in case "during the peak seasons everyone wanted the same week". He promised that if I traveled in "off peak seasons" that I would never have a problem with accommodation. He lied on all accounts! There is no time when the units promised, at the prices promised, are available!
To anyone reading this, don't be fooled by the beauty of the resorts! Although they are wonderful, the GREAT VACATIONS CLUB IS A GREAT RIP OFF !
Thank you for your support
Joseph Catenaro
GATEWAY 42" Plasma TV purchased 2 1/2 years ago almost to the day developed 1 and sometimes 2 wide vertical black lines about middle of screen. When I called tech support I was told it possibly was a "XR board" at an approximate cost of $200. In addition they could set up a third party non refundable repair for $500. That would include a $200 trip fee, $250 labor fee, and a $50 diagnostic fee. I said thank you and checked in the Seattle area for a local repair. Everyone I talked to would not take the unit because they said GATEWAY wouldn't sell parts to them. I called GATEWAY again to get a "factory authorized" repair person in my area and was told they didn't have any listings. As part of this conversation GATEWAY again mentioned their 3rd party fix - but this time they said to expect about $1300 for a repair.
I again searched for other repair facilities that would at least look at the unit to determine if it was hopeless. I found TELETRON SERVICES in Seattle. They determined it was a bad "PDP" with the following quote, "if part was available it still would NOT be economical to repair"
I am now looking into the class action suit -
Gary Anderson
Redmond, WA.
Seen in tesco store new malden people at check outs spitting on the floor or in bins this is a really disgusting habit and i think against the law.
I ordered a digital camera on the web and when I had finished it said to call to confirm the order. I did and the person asked why I had ordered a refurbished model instead of a new one. The website never indicated it was refurbished. When I told him I didn't want a refurbished one and to cancel it, he hung up on me. I now have to worry to see if they charged my credit card. They never responded with an email saying the order was cancelled.
I bought a tickle me elmo for my son. It burst into flames and marked up my carpet. I took it back to the thrift store I got it from and they refused to repair my carpet.
The Furniture was ordered on 8/5 with a warehouse delivery date of 8/7. Through a frustrating series of attempted phone calls and visits to the store, on 8/29 I found out that our order had been mysteriously canceled, and delivery moved from August 7, to after September 21. Phone calls didn't work, as you cannot reach anyone in that dept. by phone. Finally I reached a Manager who, after research, told me I'd never been given an early August date. (I have it in writing.) Then, since that late September date,it took 6 attempts to get all 4 pieces of the bedroom set delivered. There was damage on the bed each time, though in different places. The delivery drivers were 1 hour early on 2 of their delivery attempts. As a decorator who doesn't live on the property it was always a problem. Now that the furniture has finally been delivered. (November 15, last piece in place). The client called today to say the drawers aren't working properly. I could never recommend Macy's and am embarrassed as a professional to have had a client inconvenienced such as this. I had so many other choices. Believe me - Never again!
After ordering a digital camera online, I got an email from the company asking me to call about my order. When I called they said they had to verify some information- credit card verification #, address,etc. They then tried to sell me accessories- memory cards, batteries,etc. When I said I wasn't interested in anything else, the rep said that all I was getting was the camera-no software, cables etc. For $50 more I could get the whole package. I told him that software was not listed as one of the accessories to buy on the website and i expected it with the camera. He said I wouldn't get the whole set up at the price I was paying, but he would omit the shipping price if I paid the extra $50 for the software. I told him I wanted to cancel my order because his company was deceiving. He continued to try to make me buy it and I kept telling him to cancel the order. He finally relented and said "your order is cancelled ###". Later on I found out that this company has many such complaints. Beware of too good a deal on the web. This had good ratings. I don't know how!
We had purchased a new TV about 9 months ago, it had to sent back to curciut city because it was turning off for some reason. they have given us a new tv that we are not happy with it doesn't fit the stand that goes with our original TV . when we called about it they gave us the run around that it had to be sent to another company to be fixed. at that time we were told that they would call us and let us know what was going on with the tv. the only reason we knew where it was going is we had to call and ask over and over again where our tv was. we were promised that the original tv we bought would be returned to us around 2 weeks ago,well we have not got our tv back and we have not heard anything from curcuit city. i was informed that since we have had this problem that 2 other people have complained about the tv's they had bought. my husband and i are tired of the run around that we are getting from them. the manager in charge of the tv section said that our tv was not worth the time to have it fixed. we have a warranty on the original tv. we just would like to know what we can do about this problem with our tv. we have been waiting about 3 weeks for someone from circuit city to call us back. we are tired of waiting.
Verizon continues to suffer from the attitudes developed when they ran a monopoly and consumers had no other choice. The market is very different today and consumers are in the driver’s seat. But Verizon remains incredibly difficult to deal with, even when you are trying to buy something from them.
Case in point:
I work from home and have Verizon FiOS internet service. It’s a job requirement that I maintain internet service with static (fixed) IP addresses, so this costs me over $100 per month. I have a nice, new HDTV and would like to order FiOS TV service with DVR, etc. for about $115 per month additional. Since the house is already completely wired and already has FiOS internet, it would take Verizon about 15 minutes to deploy a set top box and start billing me.
I ordered the service and waited two weeks for an installation appointment. The night before, I received a voice mail stating that Verizon will not provision FiOS TV with FiOS Internet if the internet includes static IP addresses. Apparently, Verizon considers Internet service with static IP addresses a “business” service and FiOS TV a “residential” service and they have a policy not to provide both on the same fiber. It is not a technical limitation.
I called back and spoke with a supervisor. Trying to think outside the box, I asked that they install a second Optical Network Terminal (ONT) on the side of my house for the FiOS TV. I know that you will be shocked to hear that Verizon has a policy of only one fiber to a structure. I offered to pay for the extra ONT. No luck again.
So, Verizon has literally spent hundreds of millions of dollars installing fiber around the Tampa Bay area, but would rather leave some of that fiber unused and forgo the extra revenue rather than spend $250 for an additional ONT for my residence.
I suspect that Verizon invested more than that just tying to recruit me as a customer.
The supervisor went on to say this is a common problem experienced by many other customers in our area. The only alternatives that Verizon offers are to forgo the static IP addresses or go elsewhere for TV service. While I would like to do business with Verizon, I’m not willing to change careers to do so.
Again, there are no technical limitations against having both signals on the same fiber. This is simply Verizon’s marketing policy. Since the policy doesn’t benefit Verizon or the consumer, why have it at all? Policy-making like that is one reason I celebrate NOT being a Verizon shareholder.
Verizon lost my home and business telephone service sometime ago due to policies and ridiculous pricing. Now I’m off to find a single source for internet with static IP addresses and digital TV.
I really tried hard to be a Verizon customer. Sometimes you just have give up and move on...
ipower.com salesman call me and told me he could optimize my web site and improve the page ranking and in 6 weeks I would be getting 3 time the visitors I was getting now for $1200.00
Like a sucker I bit. They was going to do wonders with it in 6 week of time for the early Christmas shoppers.
December 1 They have not even call me about it.
Please be careful when you dealing with ipower.com SEO. Are you could wind up $1200.00 lighter like me with nothing to show for it.
Direct TV, Inc.
Attn: Collections Department
P.O. Box 6550
Greenwood Village, CO [protected]
Dear Collections Agent,
In 2004, we contacted Direct TV about becoming a customer because we wanted to have high definition service in our home, particularly on ABC, NBC and CBS, which were the stations we watched most often.
We were assured that the HD service was possible, and the technician who came to install the service also assured us of that fact. After he put the dish on our roof and connected the service, he informed us that HD was not available on the channels we had specified.
We were stunned that we had been misled so deliberately, and we immediately told the company that we did not want to be a Direct TV customer. We were billed anyway, and we disputed the invoice at the time. I talked with numerous people at Direct TV, including supervisors, and we had the charge removed from our credit card. We thought the matter had been resolved, and I even followed up with a letter to Direct TV, outlining the unsatisfactory experience we had, hoping this would not happen to anyone else.
It is November of 2006, and we have now received notice from Financial Asset Management Systems, Inc., that we are being charged $328.08 by Direct TV. After talking today with yet another supervisor at your company, I was told I could write this letter but that, in short, Direct TV had washed their hands of this matter.
Clearly it is wrong to hold us responsible and to jeopardize our credit rating. Direct TV misrepresented their service to us ? twice ? and now is expecting us to pay for the mistake.
We ask again that you remove this claim immediately and notify us and the collections agency that you have done so.
Sincerely,
Cathy and Lee Jenkins
Cc: Financial Asset Management Systems, Inc.
Boy was I glad to read the review of the walking Neptune front loading washer (Shaken my foundation). I have a 'walker' too. The Control board was replaced and it shuts the machine down if it starts vibrating too much.
It shuts it down over and over and over. Which leads to my new complaint, like excessive vibration and noise are not enough. I have been recording wash times set at 54 minutes on the machine taking over an hour and a half to cycle through. Then loads sometimes come out so wet I have to run an extra maximum extract spin cycle. My repairman told me that after the control panel was replaced that Maytag wouldn't do anything else to correct the problem. He informed me on his second visit that I needed to reinforce my floor. That was his report to Maytag too. (My husband is a licensed architect in two states) I didn't know that washing machine repairmen could determine building code. After I realized that the machine was taking 90 minutes to wash a load I called to add that to my file, after talking to two representatives I was put in touch with a supervisor. She told me that I needed to reinforce my floor. I said I am not talking about the vibration problem, I am talking about the excessive amount of time it is taking for a load of clothes to wash, in my ENERGYSTAR money saving machine...She hung up on me. Thats right, and when I called back I got the closed for today recording. I can feel your pain about the foundation , a balled up towel? seriously? Quality, Dependability, bored repairmen? Not from what I am reading. I love the 'Spin' that John Daggett from Maytag is putting on the problem over at Consumer Reports check it out. he says the problem has been fixed and there are no consumer complaints. Is that because the customer service reps are hanging up on us. CAN YOU HEAR ME NOW Mr Daggett?!
Front load machines do have longer wash times and it doesn't directly parallel energy use, in which they are still more efficient. I have a Neptune and it doesn't take that long to run a cycle, but I bet I know why yours does. If a load is unbalanced as the machine goes into spin it tries first at a slow revolution speed and then if still banging due to unbalanced, shifts out of spin to a slow "toss". It's now trying to re-shift the load into a more balanced situation. Then it will try to spin again. It will keep repeating this until the unit can get the load balanced enough to kick the machine into the high spin speed. Since you machine obviously is having vibration problems, I'm betting it is having a tough time getting the load into position quickly to accelerate into full spin speed. A "soft" or vibrating floor would definitely contribute to this. It's probably why it takes so long due to the constant delay of the spin cycle to balance the load. It also explains why sometimes your clothes a soaking wet. That tells me the thing never could get into a high speed spin and hardly had any speed in it's final spin cycle, again due to not being able to shore up the load well enough to pull the 1600 revolutions a minute or so a Neptune spins at. Now you can see why she told you to reinforce the floor. The machine simply will not spin at full speed if it's rocking. And don't let anyone tell you putting rubber feet under it will help. That will only cause it to rock back and forth even more.
I am in the middle of a nightmare with Sears. Beware before every purchasing an appliance from them.
In July of 2006 we purchased the top of the line washer and dryer, with the extended warranty pack to the tune of about $3400.00.
Originally, the dryer door kept popping open.
Sears came and fixed it by bending the door frame. Soon after the dryer started making a strange noise. Turned out that it had a faulty igniter which is a FIRE HAZARD! Sears replaced our dryer. Great!
We are now on dryer #2. The control panels have suddenly stopped working. If we push one button, either nothing will happen, or another area will light up.
Sears sent their repair guy out. This is now the 5th visit we have had from Sears since our original purchase. He informed us that it would be a few weeks to get the part in. So we are basically without a dryer.
I have contacted Sears over and over again and I am hitting one door after the next. I am requesting that they return both my washer and dryer and wave the 15% restocking fee. They refuse. The most current offer is to replace the dryer AGAIN. That would make it our 3rd dryer in a 4 month period.
As for the washer, we were told that we were buying the quietest unit. It even has a special quiet pack, we were told. Beware when you go into Sears for a demo. The washer does appear quiet when there is nothing inside of it. When you put a load of laundry in, it sounds like a train is going through your house! Oh, and part of the sales pitch is that 25 towels can fit inside the washer. When I confronted a sales associate about the false advertising of the washer, he informed me that 25 towels could in fact "fit" into the washer. Tricking wording... even though 25 towels may "fit" in the washer, there is no way that 25 towels could be washed at the same time!
Forget trying to deal with One Source, they send you in circles and do nothing to help resolve the problem.
I even spoke with one woman named Glenda who refused to transfer me to her supervisor. She said she was the only person that I could speak with regarding my washer and dryer.
This was a very expensive lesson to learn. But we will never purchase anything from Sears again and will make sure that our story is told to everyone possible.
Do yourself a favor, never shop at Sears!
I made hotel reservations through Travelocity. The fine print stated "a cancellation fee MAY apply". Further down it stated that if cancelled within 24 hours of date of check-in, a cancellation fee WOULD apply.
I cancelled 10 DAYS PRIOR TO CHECK-IN DATE and they are charging me a $25 fee! When I questioned why and explained what the fine print says, they could not explain why it says a fee MAY apply and not that it WOULD apply, and when I pointed out that I was cancelling with 10 days notice and not with less than 24 hours notice they tried to tell me that it means if you cancel within 24 hours of MAKING the reservation - which would make absolutely no sense and is quite clearly NOT WHAT IT SAYS! I will tell anyone and everyone that I can that they should NOT use Travelocity. There are numerous blogs, forums and such out there that detail again and again, where Travelocity screws people over with their fees! PLEASE PEOPLE - TAKE YOUR BUSINESS ELSEWHERE! Thank you for taking the time to read this...
