On the day i had called the customer service to complain about the service i had recieved after i paid 2500.00 for my membership, they were like not really helpful in anything but excuses. This place is a big scam. Just to take money from you and that's it. I owed 22.00 dollar balance on the account. Then they used another scam company (collection agency) called Universal Data Service to collect more money out of me. Stay away from this company!
STAY AWAY!!! The Right One is a scam. The short story:
1) I found The Right One through a website called singlesofsaltlakecity.com only to find out that their company name was different when I showed up so I couldn't do research prior to their interview.
2) They promised me introductory rates and presented me with the options $5350 and something higher than that. I felt I negotiated well and found out later that I was ONLY scammed of $800.
3) I signed a contract and they told me that the next day someone would be calling me with referrals.
4) I cancelled my contract the next day by email when no one called me. When they responded to my email, they told me that they were either too busy or sick to call me with my referrals and to give them another chance.
5) They wouldn't cancel my contract so I could get half of it back and they rejected my registered cancellation letter TWICE! I complained to the BBB and filed a dispute with my credit card company.
6) In case it was an honest mistake, I held off taking further action until I received their rebuttal (from their corporate office) saying I had received two referrals before I cancelled my contract, which is a big fat lie. (They couldn't back their lie with proof, and I had the emails where they admitted to not being able to send the referrals.) When they lied, I knew it wasn't an honest mistake, and they were liars and cheats. I filed a complaint with the attorney general's office.
7) The complaint with the BBB is still in the second round and I have yet to hear back from my credit card company. I hope to hear from the attorney general’s office soon.
Keywords: Salt Lake City Singles, Singlesofsaltlakecity, Utah Singles, Utah Dating, Utah Matchmaking, dating scam, dating service, TRO
The Right One is a dating service that has apparently changed their name a couple of times, now known as elove. I signed up, went on one date, realized this was a mistake, because this girl was nothing like i had requested. So i asked for a refund but they refused, saying it was past the grace period in which refunds were allowed. You would think if they truely were interested in people they would be a little more reasonable with their customers and realistic about refunds. Should have known they only cared about money when they told me how much it was going to cost, but they are very convincing in making me think i was going to meet someone i had soething in common with.
This actually is not a complaint. I joined with The Right One Denver and I have had an amazing experience. I know that they are a franchise office, so I can only assume that most of the complaints are from a different office because I have had a fantastic experience. My matches are what I've been looking for, not all of them are perfect, but that was explained to me in some detail. I have met fantastic men and I am getting married August 5th. I recommended the service to 4 of my friends and they have all had similar experiences. I highly recommend this business and I am sad that more people do not write the good things because these people do a great job.
When I joined at 7:30 pm one night this past January & left them a message cancelling a few hours later, they insisted that I still owed them $1, 000 for no service. I sent a certified letter the very next day & they claim that I didn't cancel within 24 hours. I recevied absolutley no service from them & they ripped me off. They then claimed that I didn't cancel until 2 days later when I tried to charge back the transaction on my credit card. The company is fraudulent & I do not recommend anyone using them.
when view web sites the right one dating service would keep coming up on a pop up. the site said younger women want older men. so I filled out the questions asked. phone calls keep coming for months day after day
until 10pm at night telling me how great the service was and the women who they have that want older guys
and when I joined they would show me all these great photos. after so many calls and I was on medication for
depresion I needed some help with life so I went in to speak with them. I told them I was on medication and was
so very hurt by my ex girlfriend . I was spoken to from 5pm until 10pm with very hard sales and told they had been in business for 32 years. and all the great women in Las Vegas they had. after giving 6 thousand dollars. I looked them up and found they had only been in Las Vegas a year, I sent a letter and called them
to cancel. they never sent me anything or set me up on one date. however they charged my credit card the 6 thousand. no photos and the manager the signed me up and the girl that kept calling me quit a few months later. this is a scam and no one should ever go though this. I will now have to spend money on lawyers for law suit.
This is a follow-up complaint to my previous complaint against The Right One of Woburn, Ma. charging The Right One of not performing proper and compatible matchups that I expected when I paid $1595.00 for their "services". After several refusals /negotiations to give me back 1/2 of the $1595.00' I was forced to go to Woburn District Court.
The Magistrate found in favor of The Right One but in addition to the ruling against me The local director of The Right One Ann Marie IN THE COURTROOM in front of the Magistrate said : Mr. DiScipio has committed " an act of TERRORISM " because I freely put up messages to the BBB and also to The Compaint Board. I have these remarks on official court tapes and I will continue to press on until TRO gives me money back.
William R. DiScipio Sr.
Warning!! Do not get involved with this busines. It is a deceptive fraudulent company.
The Company, The Right One, uses very professional advertising without disclosing their name to the consumer. The ads lead you to believe they have professional, educated singles for you. After I filled out the questionnaire, an employee contacted me to schedule an appointment for a free consultation. The employee sent me an email to confirm the appointment using the name TRO. Only until I arrived at the appointment on Friday, March 5, 2010, did I ever see the Company's real name. I spent two hours with a high pressured sales Director promising all these great educated professional singles that make over 100K. At the end of the meeting, he showed me the prices which range from 5000 to 15000 depending on the number of referrals. After relunctantly agreeing to sign their membership for $5, 695, I found myself getting rushed into signing and intitially their agreement. I left the office at 8:00 p.m.
The next morning I researached the Compan, as now I had their name. I saw all the fraudlent, deceptive, situations numerous people had experienced. In the membership agreement it states that if you cancel services prior to the Company running a background check or sending you a referral, they will refund half of your money. On Mach 6, 2010, at 5:49 a.m., I sent a written cancellation by email as I knew they would have not had enough time to provide any services at this point. At 9:20 a.m., I get a call from Robert, Dirctor, acknowledging the receipt of my cancellation. I called him back and ended up talking to him at 11:40 a.m.. He tried to tell me that they had already processed my background check and had referrals for me. At this point, I knew he was trying to get out of refunding half of my money. Finally, on Tuesday, March 9, I get a call from the Company stating they will refund half of my money since I did cancel before services. I have yet to see if they follow through. Even if they refund half, do they really think paying $2847.50 for two hours spent talking to a Company employee is a fair business practice?
I've read several complaints about this company but feel it necessary to add a very real warning. Unlike most people, I was able to get a refund from this company but that is because they matched me with someone who committed a first degree murder less than two weeks after being given my telephone number. Not only is this company atrociously bad at actually matching people with compatible matches, but they don't even do adequate background checks to insure that they are not risking the lives of their members. DO NOT RISK YOUR LIFE on this service that will not work. If you really want to use a dating service, use an online service that charges a fraction of the cost. Most people are naturally more cautious about online connections than they would be with someone introduced to them by a company who allegedly does background checks.
Since I had singed the contract I was told that They would deduct $1, 000.00 they deducted $500. Because I had a good relationship with the consultant. Before i was given the discount i had to sign a Statement that I would not give them "Any Bad Press". Since then I still remain angry that they use these "tactics". STAY AWAY FROM THE RIGHT ONE.
In 2006, I went to small claims court to reclaim money from the Right One in Dallas, TX. Mr Ted Law, the owner, represented his organization and the court ruled against my claim because I had only given The Right One a chance to match me with three of the thirteen people promised.
Mr Law, upon hearing the ruling, told the judge and myself that he would personally refund the money. He promised, if I gave him the chance to redeem the to-date ineffectual efforts to introduce me to any viable friendship or relationship candidate and he failed, he would refund my money.
Three years later in 2009, when I reminded him by letter of his promise and his company's ineffectual efforts to find a match, he first called then sent a letter stating that he would refund at least half my deposit at this point and continue his efforts to find a viable candidate to meet my criteria. When Ted Law personally called me, he wanted to ensure that I understood his dedication to finding a viable match for me and the validity of the organization's promises. He did, at that time, strike an agreement with me to refund half the money since his organization had made over eight ineffectual matches during the three years since my original agreement with them.
I signed and returned the agreement for a half-deposit refund in March 2009. In early June 2009, I called to check on the status of the payment and asked for Mr. Law. The receptionist informed me, at 4:20 PM, that everyone was out to lunch and she would check on the status of my claim and have Mr Law get back to me.
I will mention that I am now over 60 years old and an unemployed woman who was duped by a group of apparently unsavory and fraudulent business people. Ted Law and the employees of his organization seem to prey on elderly and professional people in the Metroplex and make empty promises about refunds and ethics.
If, and when I receive my promised payment, I will retract this report. Until then... the type of organization the Right One and Mr. Ted Law represents is obvious.
After reviewing your site as well as consumeraffairs.com, it is rather obvious that there is a serious problem with this company. I have fallen victem to the same scam, just like so many others. Complaint details? I concur with all of the postings that I have read as my complaints are the same. The only positive I had was dealing with Ray in the King of Prussia office. Very nice, pleasant, and helpful. However, Ray was replaced by a rude, crude, socially unacceptable "director" who was also down right nasty! My strong advise; Don't deal with these creeps. As mentioned, I concur with all that I have read on this site as well as consumeraffairs.com. If anyone should hang by the balls it is the owners of this outfit. I, like all the others, have been ripped off by these creeps. Their faces should also be posted on Americas Most Wanted!!
I joined The Right One after 5 hours of interviewing(at 11:30) at night on May 5th 2008. I put down $1, 500.00 and signed an agreement for a remaining balance of $4995.00. I was told if I cancelled within 72 hours, I would only owe $95.00 processing fee. I called customer service the next day to cancel (left a message) and sent a certified letter of cancellation on May 7th. The person who interviewed me called to find out why I had left a message on their recording and I told her I sent a letter to cancel and I wanted my $1, 500.00 back. She stated the "agreement" says I don't get it back. I have two problems with that statement. They gave me a packet of information. On the "agreement" the $1, 500.00 is called an "Initiation Fee" and the total price I owe is $5995.00. On the form they filled out for the direct debit from my bank, the $1, 500.00 is a "down payment" and the total I owe is $4995.00. How much do I REALLY owe? Was it an "initiaion fee" or a "down payment" I gave them? They have yet to answer that question. I would NEVER have signed a document nor written a $1, 500.00 check if I didn't for a moment think I wouldn't be able to cancel and get my money (or a portion) of it back. I wasn't even a member for 24 hours before I called to cancel and officially cancelled well within the "72 Hours" I was told I had. Now, they are telling me that based on the "agreement" I signed at 11:30 at night, they don't owe me any money. Heck, they cashed my check 2 days AFTER they knew about my cancellation. I fully expected for them to have me pay the $95.00 I was told I may have to pay and refund the rest. Boy was I wrong. I received a letter from them on May 19, 2008 and they will NOT refund my $1, 500.00 because of "services" they provided to/for me and the "agreement" I signed. They haven't done anything for me.
The Right One is a matchmaking service. I am a dissatisfied member. I met with their rep and asked how many available members were in my age range in the immediate area. They told me prior to signing a contract that they had numerous matching members currently available to meet that matched my desired criteria. In fact I re-asked the same question 2 more times to be sure and was assured each time that there were numerous matching members immediately available. They also indicated I could purchase an option to put my account on hold temporarily in case I wanted to continue to see a particular member since without the hold option I would continue to receive matching member referrals every 30 days, or sooner if I desired. This further reinforced the idea that they had numerous matching members immediately available. The contract does state that referrals are made on an as-available basis. Since I lived in a highly populated area and the representative made it quite clear that there were numerous immediately available matching members I believed them. I joined to receive a total of 10 matching member referrals. I promptly received contact information on a matching member. I decided to move on to my next match and requested info on another matching member. Then I was told that there were no other available members and regardless of what I was told the contract states member referrals will be made on an as-available basis. I requested a refund and told that no. My mistake is that I believed what they said. Had they indicated that referrals really will be on an as-available basis as stated in the contract I never would have joined as opposed to making false statements I would not have joined. After a verbal complaint I sent a written complaint to the right one and to the Better Business Bureau for assistance. So far the Right One has not replied to my letter or to the BBB.
As a consumer I suggest you avoid this company since you cannot believe what they say. I also see that there are numerous complaints filed with Consumer Affairs.
I am writing this because I feel a moral obligation to warn any potential employees or customers of The Right One about what I know. This Dallas company owned by Ted Law is a dating service that charges an estimated $500 per introduction, with memberships ranging from $500 to $15, 000. First and foremost, they make their money by keeping you SINGLE. As long as they can bamboozle you with their charm and fast talk they will continue taking your money. Second, if they were truly good at what they did and genuinely cared about helping people find the one they are looking for, it would not take 30 introductions. During my last week as an employee there, I was reprimanded for not setting up an appointment for a 58-year-old Nigerian man who wanted to meet a 20-year-old white or Asian woman. Even though I knew for a fact that kind of match was unattainable, the only thing management was upset about was losing a potential client with over $150, 000 annual income. Although I would be paid a hefty sales commission, I could not, with clear conscience, accept that client and set up his appointment.
In 1988, when my daughter was born, I made a decision to treat everyone I come in contact with, the exact same way Id want them to treat my child. With that said, dear Mr. Ted Law: I wish for you ALL that you deserve. I will pray for your children because no amount of money can buy true peace of mind. This company's lack of ethics does not end with the clients. Lets examine the way they treat their employees. When a person just starts the job, the company will make sure their first two or three paychecks will be calculated correctly, just to see if they can make them money.
After that it will forever be: I am sorry, we will fix your check next week, or the next week. Or, Sorry, its actually your own mistake; you did not keep accurate records. On three separate occasions, I found out that the sales I made were not properly reflected on the books I had access to. Ted, the $3, 700 that you screwed me out of in a 4 month period keep it! Money made off preying on people weaknesses is the kind of business I want no part of. I suppose if you are a small time drug dealer deciding to become legitimate, this job might be a step up. It is still legal for now, but its just NOT RIGHT!
Peace and love!
I went to their Austin based location and was met by very nice people until you sign on the dotted line. They take your drivers license, your banking information and your credit card and go to the back to verify that you are eligible to become a member. What a lie. They offer you dating packages starting at $3,000 to $5,000 and the such for a promise of 10 matches. They tell you that the dates are not blind. They told me I would have access to hundreds of people in my area and that also was a lie. I got 3 calls and all of them did not call back once they found out I was an hour away from their location and they acted like they were not interested in meeting anyone anyway. The home office called for a follow up and I told them I was not happy and that I no longer wanted to do this for fear of it not being what they said. I got referred to their home office which never ever returned my call when I said I wanted to cancel my membership. All the time they were not calling' they were debiting my checking account every single month for $200. You never get a return call until I finally decided to simply close my bank account they were drawing the money from. Then the phone was ringing off the wall. Ohh the really sleazy tacky part is when they call anyone on your personal reference sheet and tell them you are a bill skipper and that they cannot find you. When you fill out the long personal information sheet, they also call your ex-wife and anyone and everyone that has nothing whatsoever to do with you being a member of their little club. The person named ASHLEY from their office called my ex-wife and then called me non-stop and accused me of being a liar and everything else. She said that I owed them money even when I have not had one single date from any of their phantom dates or not one single phone call from them in 2 months. She is a complete liar. You have no recourse or anything else and they threaten to sue you and take you to court and ruin your entire life. This has to be the worst business I have ever seen in my entire life. If anyone would start a class action suit, I'd be the first to sign up. Ohh they also don't sell your membership if you want out you have to list it on Ebay or something like that with no results. They should be shut down and ordered to pay back every single dollar they have conned people out of. Total and complete rip-off!
Dating services have it made. They take our money and then provide poor service and leave us with no recourse. I signed on with their serivce to provide nine dates at a large sum. I told them my specific criteria and also that another service would not take my money as they did not have enough quality dates in my age range. They assured me that they did. The first three dates were older than I set for my limit, out of my income criteria, and in my profession that I clearly stated I did not want to date. In the end the mangaer told me that I needed to broaden my age requirements as I was not going to find dates in my age range. They have refused to refund my money and I am being told by lawyers that I can sue them but that I won't win. I say enough is enough these agencies get away with it and there must be a recourse. If enough of us complain we can get some lawyer interested in our complaints. I say let's go for it. Until then if anyone has gotten money back from these people let me know.