Priceline.com
reviews and complaints

I created an account to search for car rentals, traveling with a 92 yr old, I use "at airport" car pickup. Searching Priceline one option comes up as Fox Rent-A-Car, at Airport Pickup at Orlando Airport. The AFTER booking Fox Car Rental, the information provided states "Shuttle" to car off site. This is not what the reservation information stated prior to payment. No one will refund my money, I am not able to use the rental.

I spoke to Priceline and get nowhere, not allowed to change car companies, no refund, they told me to call Fox Rent-A-Car. I spoke to Fox Rent-A Car, they said to speak to Priceline and they can approve and refund request to Fox. I spoke to a call center person and supervisor at Priceline and got nowhere.

Both at Priceline declined to assist in any way even though the sale was "miss represented and not correctly identified in their search and listings". And I was kind and explained and the supervisor HUNG up on me.

I am so frustrated; I am a reasonable person and understand they made a mistake at Priceline by not having the correct information, Fox said they have contacted Priceline that they don't have an on-site car rental, but Priceline still have them listed as so. That is total misrepresentation, and I am due my money back, I told them I was willing to be reasonable and provide a cancellation fee just to be able to move on, but they hung up on me and I was kind and not treating them poorly. I said in good faith, they should allow a refund as they are misrepresenting product to consumers.

I'm a little baffled that no one has reached out to me upon my request on the 10th of October. 3 days before my flight to Dubai while calling to confirm the baggage allowment for my trip, I find out that pricline never booked the flight with Qatar airlines and only booked one leg with American. 3.5 hours and 4 agents later I received the corrected flight. However the process was insanely complicated and the agents rude and imagine if that would have been discovered while at my connecting flight since everything priceline had still showed this existed. Priceline even lied and stated the flight was cancelled which I confirmed it was not by looking at Qatars website and the same flights existed. Not to mention prior to this date the flight was claimed to be cancelled 2 previous times. I'm looking for accommations for the time and heartache I had to spend on correcting this and wondering how to prevent this from happening in the future.

Dear Customer,

Thank you for contacting us regarding your rental car reservation with Hertz Corporation. Our records indicate that you experienced an issue with vehicle availability at the rental counter and consequently may have had to rent a vehicle from another rental car company. We regret any inconvenience this may have caused you.

If you rented a vehicle from another rental car company and had to pay more for your new rental, we will refund the difference between our rate and the rate the new rental car company charges. In order to be eligible for the refund of the difference, your new rental reservation must be for the exact same car class as the original reservation, and for the same number of rental days.

Please submit a copy of your final rental receipt by any of the following methods below. The attachment(s) needs to be a PDF or JPG file no larger than 2MB:

Website: Help Section → FAQs → Document Submission → Click "This Link" to submit.

Along with your receipt, please be sure to include the following information:

Your name:

The name of the rental counter agent that assisted you:

Your Priceline.com offer number: [protected]

A description of the issue you experienced

Once we receive your documents, we will research the issue with Hertz Corporation. You will receive an email with the resolution within 5 business days from your scheduled drop off date. For your records, your case I.D. is [protected].

Sincerely,

The Customer Care Team

Please do not reply to this e-mail.

We had a hotel booked through priceline and got confirmation and all.

And behold the day we went to the hotel, they were surprised that we had a booking and didn't find any reservation for us.

And here is my wife with 2 little kids around 10 PM at night in a town with no place to stay.

Called Priceline and they confirmed there is a booking and said will talk to the hotel. They did and concluded it was their mistake and there is no booking.

Now Priceline said we will book an alternate but you got to go there and check if they have a room with them, not even tried to support in calling and confirming if there is a room. The whole town's hotels were booked due to an event taking place.

Finally, we were on our own and they were happy to say "bye-bye" (literally what the agent happily said) we had to book a hotel in a nearby town directly by calling the hotel and ended by paying 3x of what we initially paid for a room much less comfortable than we initally booked.

Never booking with Priceline again. The disappointing part was how their customer service is who can neither understand proper English nor understand the escalated situations to make matters right.

To whom it may concern

I Yasmene Croome writing this letter in reference to Priceline airline. On October 16 a day before my birthday I booked a flight with Priceline which I rescheduled twice. On 10/16 I show up to the airport an hour early and was told that my baggage could not be checked in due to a two hour check-in. I was informed by American Airlines that I was to be informed by Priceline of the check in time. At no point in time Priceline inform me of the two hour check in time. So when I show up with my bags to the kiosk it wouldn’t allow me to check in at six. So I requested some assistance from the agent there near the kiosk and she informed me to go to customer service desk. When I get to the Deas I was informed that I can get on my flight but my badge could not be checked in and I ask why agent stated that I was supposed to be there two hours early. My ride has left The airport I had no way to get back home so I requested that the agent check for another flight. I booked the flight for LAX and paid $150 plus $30 for my bags. This was it inconvenience to the person I was visiting and myself because she live five hours away I had to drive five hours to come get me from the airport. Then Agent didn’t Put me in the seat that I pay for.I had tried to settle this matter with Priceline due to the fact that I was never notified that I needed to be checked in by two hours. I have asked for some conversation for this issues and I was told that Priceline no longer is handling my flight and they could not assist me with this matter. I have tried to contact them on many occasions to settle this matter but still receiving the same answer for the results there is nothing they can do. Priceline is responsible for informing a customer of any policies and procedures of the book flights and supposed to Inform the customer which they wouldn’t negligent to do. I have spoken to a supervisor and customer service and neither one could assist.

When hurricane Ian was approaching the gulf coast, as an insurance adjuster, I attempted to secure a hotel, rental car and airfare in order to make sure that I had the needed accommodations for my deployment. Regrettably I attempted to find a rental car through Priceline. That was a big mistake. Unfortunately, I chose a pre-payment option for the length of my anticipated deployment being from October 16 through October 31. The rental was through Fox Rent-A-Car out of Fort Myers. When I arrived at Fox Rent-A-Car I informed them that I would not need the vehicle for the full rental.. They advised that I would need to contact Priceline to try and get a refund which I did. Unfortunately Priceline was less than cooperative and providing a refund for the unused time of 10 days. In fact, Priceline was very short on the phone and had no interest in discussing the reasons why. I would not recommend booking any travel through Priceline or a third-party. I would rent again from Fox Rent-A-Car as they were very cooperative but said there was not much they could do because this was booked through Priceline, a third-party vender

On September 22 nd,2022 I purchased a round trip ticket from Priceline. Flying from Atlanta to Dublin Ireland-returning from Edenborough Scotland.

The trip# is [protected].The airlines was Air France-the trip was from December 13 thru 23rd. I also purchased the travel insurance for $93.65. The airfare was $1,170.57.On October 13 I received an email notifying me that AirFrance had cancelled the first leg of the trip (ATL to Boston). I called PL and spent 2.5 hours on the phone with 3 different customer service personnel trying to get an alternative flight. No flights were available on the 13 ---There was one on December 12th--that would not work so the decision was made to cancel the ticket. I have been in a dog fight with PL to get those funds returned to my credit card.

What really upset me is now I have the sane fight to get the $93.65 refunded to me. I cancelled the travel insurance, and was give assurance that my $93.65 was being refunded in 3 days. It has now been 6 days-and I am having the same problem with Priceline. Lots of double talk-and no one is willing to give me a definitive answer on the $93.65 refund.

I am an Attorney-a good one-contracts are not new to so is litigation.

My expectation is that my $93.65 is returned to my credit card in the next 72 hours. I am also contacting the Better Business Bureau about this matter.

sept. 28, day of hurricane Ian, we were told to vacate and leave best western in Naples.

We checked in at 3pm, and by 5:00 we left.

Since it was only 2 hours, people behind desk said we would get a credit from our vsa card.

I am still charged money through the credit card.

Please, we are in dire straits here, and lost both of our cars through flooding of 6 feet

I am a frustrated and disappointed customer. I have 4 open tickets, [protected] through 54 with a credit issued by priceline in amount of $483.57 for each ticket. I have a confirmed reservation # 3V8SFL for a flight from Newark, NJ to Paris France departing on 3/2/2023 returning on 3/11/2023. I have called priceline numerous times to pay for the fare difference ($83.25 per ticket) in order to issue my tickets. But they failed to issue the tickets. The agents told me to call the airline (air carabes) directly at [protected] . But, this number belongs to a medical company. I managed on my own to call French Bee. French Bee agent told me that they see my reservation, but they cannot see my $483.57 credit that was given by priceline. French Bee advised me to call priceline again. I am being tossed around . Please help me. I am bout to loose close $2,000 for price line incompetency

Very Unhappy Customer

Mehdi Mohammadish

[protected]

I am a 78 year old women. I purchase a rental car on March 6th for a trip to New Jersey. I made an error on the date of pickup. I tried to speak with both Priceline and Dollar rental to just change the date to the next day when my flight arrives on the 14th.

Because I didn't realize that I purchased a nonrefundable rental.

Money is a problem and I have just lost $717.41 I had to purchase another rental and it now cost me over a thousand dollar plus what I paid to Priceline,

I have used Priceline many times and have had no previous issues.

I also offered to pay the extra day but you would not do it for me,

I am hoping that your good customer service will send me my $717.41

Thank you,

I was trying to book a hotel room for 4 nights in Cambridge, Ontario. The agent didn't seem to know what she was doing and only booked me in for the first night. When I told her I wanted it changed she put me on hold for a long time during which time another agent picked up the line, thus disconnecting me with the first agent. When I asked to be reconnected with her I was told that was impossible. When I asked to speak to a supervisor, I was transferred to customer service, who refused to help me with the issue. So, I asked for a cancellation of the original booking, which I was assured of having been done.

Several days later, I checked my Visa account on line and found that Priceline has made 17 CHARGES TO MY CARD - many for different hotels, it appeared, as there were different phone numbers, e.g. [protected], CT, [protected], CT, [protected], CT. The total for these charges was over $3660.00!

I called Priceline several times in an attempt to get these charges reversed. Both times I was told that Priceline could do nothing about it and I would have to contact my financial institute to deal with it. To date, after 3 days and numerous phone calls, I have managed to get 15 of the 17 charges dropped.

It has occupied about 5 hours of my time and provided much frustration.

We made a reservation October 16, 2021 through PriceLine.com and was never able to use that reservation. I called National Car Rental and held the phone with them while they reimbursed PriceLine the $344.00 and was given the number to call to get my reimbursement.

So I called today for the reimbursement and was told I could not get it. So what it looks like to me is that National Car Rental reimbursed you my $344.00 and this company will not give me my money that I paid in good faith. BUT this company won't reimburse me in good faith.

I feel that I have been scamed for $344.00 and will not ever use Price Line again. I know I'm just one person out of millions that use your company, but I also will let anyone know about this situation, not good, reputable company.

(My son was in a terrible accident and this the reason I am late in trying to get my refund) It may not be much money to you and this company, but it is a lot to me!

Thank you in advance,

Bunzie Wininger/Dennis Adam Wininger Res.#[protected] 10/16/2021

I booked a trip through Priceline to go to my daughter's graduation (Flight, Rental Car, and Hotel). The date of the graduation changed and I tried to go to Priceline to cancel; however, I had to go to the airline directly to change the flight. The hotel was cancelled but they refused to change the dates for the rental car or refund the money. I will not be there to use the reservation. When I chatted with an agent, the agent ended the chat abruptly. This company is a straight scam!

See below:

Thank you. I see your reservation with Flight Frontier Airlines, Rental Car with Budget Rent A Car and Hotel with Delta Hotel By Marriott Philadelphia Airport for October 19, 2022.

You at 22:54, Oct 11:

I have changed the flight date and cancelled the hotel because my daughter's graduation date has changed. I was told by Hertz car rentals that in order to change the dates or cancel, your company has to make the modification.

Read

DIMECY at 22:55, Oct 11:

Thank you. I understand that you need assistance for this reservation. Upon checking here, I found that we cannot manually make changes on our end once a reservation is made.

You at 22:57, Oct 11:

You have to call Hertz. The agent says that you have to call and make the modification because I paid Priceline. If you cannot, I need the payment refunded.

Read

DIMECY at 22:58, Oct 11:

Our partner referred you to us because we booked your reservation and billed you. We are unable to make changes to your reservation due to contractual agreements with our partners. If partner is willing to change, you will need to work with them directly.

You at 23:01, Oct 11:

I called Hertz. The policy is that Since I paid Priceline, you have to call them and change the reservation. All I need is to change the dates. I am not looking for the money back.

Read

You at 23:02, Oct 11:

If you cannot change the dates, refund the money because I will not be there to use the car on those dates.

Read

DIMECY at 23:03, Oct 11:

I understand. Once you make your purchase, we charge your form of payment immediately to lock in your rate and secure your reservation. Per the terms you agreed to at the time of purchase, your reservation cannot be changed.

You at 23:05, Oct 11:

Refund the money then. I have already been charged an additional fee for changing the flight. The hotel has been refunded. Now I need you to refund the car portion. I will be filing a formal complaint against your company's deceptive practices.

Not Delivered !Error

I received a refund from Priceline but have to get it back through a loan company called Affirm. Affirm told me they would send a check by mail but I did not get it. After waiting 3 weeks, I called Affirm and found out the supervisor, who emailed a confirmation response ti me, never completed the refund and the check was not mailed. Now, I was tild I need to wait another 30 days to receive the check. This is u acceptable.

OpinionTAKE NOTE! Let the buyer beware. Per PRICELINE agent - SUPERVISOR once you pay the transaction detail goes to the airline. They have no record and will refer you to the air line. Now if you can understand them you will note the airline will most certainly NOT have on record what they allegedly sold you and will pass you around until they bleed more money from you for what you allegedly already paid for. After a number of attempts Frontier also Would not respond. We were left with filing with the Useless FAA, FTC and state of Florida.

I was unable to log in, so I tried to reset my password & it didn't work. I called Pricelines help line & was sent a link to reset password. It didn't work. Several more calls made with same reset password action & still no good. My final call was to ask for IT department & I was told that there was no way to contact them. It makes me a little uneasy to go on vacation & not have the ability to contact Priceline if an issue comes up.

Sept 10, 2022

Upgraded two tickets to business class from economy. Was charged 2,046.00.

Was charged on my united chase card ending in 9952. Then United charged me twice more. Once for 1,023.00 and again for 1,023.00. As one can see, these two charges add up to what Price line already charged me.

I've contacted Priceline many times and nothing has been done to negate these extra charges. I have been put on hold for over 3 hours while in contact with a representative, I'm constantly being transferred around to more than one person.

I last visited with a supervisor who assured me that the matter would be taken care of. That was last week.

My trip number is [protected]

airline confirmation 3EYN2S

Trip to The Dominican Republic Punta Cana

Dec. 8 - 15 2022

I placed a reservation for a hotel that was marked as a fairly decent hotel not a cheap rundown hotel. I arrived for my reservation on Sept 1st, I was staying the 1st, 2nd and 3rd leaving on the 4th. I checked in and as I walked to my room I noticed people sitting outside smoking and people driving up and knocking on doors then entering. They stayed maybe 30 minutes and left. The door was answered by a woman. I saw all this from the window of my room. I went to get my luggage from my car and 2 people were looking inside my car through the windows. When they noticed me coming to my car they immediately went into a room nearby. I retrieved my luggage and as I went back to me room someone hit me up for money. The door to my room had a nail in the door to hook the chain on that was my protection from the outside. The door barely shut and looked as if it had been pried open a few times. My bed had no backing and was just a mattress on a box spring and frame pushed against the wall. My TV was sitting on what I thought was a piece for my clothes but the drawers had no front panel. The closet door was broken and laying inside the closet. The bathroom looked like it was from 1960, the tub had stains on it. I debated for 1/2 hour to decide what to do. I checked out and called another hotel to check into. I called Priceline and they told me that I had check out because I feared for my life. I told them I would gladly pay for the first night since I did check in, they told me no matter what I had to pay the entire 3 days, even though I did not stay at the hotel. There contract has a stipulation that if you cancel last minute you will be charged. I checked in not knowing what the hotel was going to be like, it was a dump. Even the guy at the front desk said that prostitutes use this hotel. That people check in and leave after an hour. I find it unconscionable that I've been billed for all 3 days.

After I booked with different hotels on two separate occasions through Priceline, I learned once I got to the hotel's they would not rent to me because they don't rent to locals. (I was having renovations at my house). With Priceline's nonrefundable policy I lost my money. I did not know when I booked with Priceline that I would encounter this problem. I was, however, able to book with Priceline another hotel without a problem. However, if Priceline had listed this hotel policy the problem could be avoided.

I wanted to book a flight. Went through Affirm so I could make payments on it. Went to finish the booking, clicked the button. And got a spinning wheel. I did this twice. I went to get some help from Priceline. Tried texting which led me in circles. Tried calling which they won't answer unless you already have an itinerary number (I don't because it won't finish loading, which means they also can't find it by phone number). I finally got ahold of someone on that. And this is what happened...

Gabriel at 18:34, Sep 28:

Hello this is Gabriel. Let me check this for you. Can I please have your complete name?

You at 18:34, Sep 28:

Hello. My name is Melissa Gillespie.

Read

You at 18:36, Sep 28:

To explain... I tried to book a flight from New Orleans to John Wayne airport in California. I opted to use Affirm and was approved so I could make payments. Then I went to finish the booking and clicked complete at the bottom of the screen. I've done this twice now. And both times it's resulted in a spinning graphic on the screen with nothing happening. For over an hour.

You at 18:38, Sep 28: (I delivered a screenshot of what it was doing)

You at 18:38, Sep 28:

Here's the thing, affirm has already taken the payment and i haven't received a confirmation in my email or to my phone.

You at 18:39, Sep 28:

From anyone

You at 18:43, Sep 28:

Hello?

Gabriel at 18:44, Sep 28:

Thank you Melissa. May I have the trip number, travel dates and email address?

You at 18:45, Sep 28:

I didnt' get a trip number. Nothing has arrived in email or on phone. That's the problem.

You at 18:45, Sep 28:

But it says my money was taken

You at 18:45, Sep 28:

travel dates are Oct 19-23

You at 18:45, Sep 28:

email address is *@gmail.com

Gabriel at 18:45, Sep 28:

When you made a reservation you will automatically receive a confirmation email of your trip.

You at 18:46, Sep 28:

You at 18:46, Sep 28:

That is what its doing

You at 18:46, Sep 28:

For over an hour

You at 18:46, Sep 28:

Twice

Gabriel at 18:47, Sep 28:

Rest assured that if there is no confirmed reservation we did not charge any money.

You at 18:48, Sep 28: (I delivered a screen of my bank account showing the payment was taken)

You at 18:49, Sep 28:

My bank account. Top one. Because I used affirm to book. And regardless, I still can't book the flight

You at 18:49, Sep 28:

Because all it does it sit and spin

You at 18:51, Sep 28:

And now it just kicked me to a blank page

Gabriel at 18:52, Sep 28:

We are sorry that you are not able to book a reservation. Please do try to book it again at a later time and also try refreshing your connection and clearing the cache of the app.

Conversation closed by the agent at 18:53, Sep 28: