We checked in 4PM, the front desk gave me a room, rm 307, a one bed smoking room and very far away. As my wife has mobility problem, Immediately we want to cancel the reservation but the front desk lady said the room was booked by Priceline, we could not change it. When we wanted to walk away to different hotel, she gave me a room right next lobby on first floor. After we came back from dinner, our luggage were stolen, everything were gone, most of all, without medication my wife were so sick until we got home in California.
I called police and police report indicated the clerk was not cooperative.
I want you guy to change the rating of the hotel so less people will hurt.
Also the way Priceline Customer Service handle this incident is just to ask the Hotel manager to call me. I have placed many chat and phone calls to Priceline Customer Service and Hotel, same result, the Hotel manager never called me.
Until I put a very bad survey to the Hotel, then Hotel manager called me.
And I like to have compensation for my lost of luggage just like Airline lose bag.
Here is my detail of reservation and the Priceline request number
Customer Care Consultant.
Please call us at [protected]
enter the following information:
Your request number [protected].
Thursday, June 21, 2018 (03:00 PM)
Check-out: Friday, June 22, 2018 (11:00 AM)
Hotel Address: 7393 W Jefferson Ave
Lakewood CO, 80235, United States
Hotel Phone Number: [protected]
Number of Rooms: 1 Room
Reservation Name: Room 1: Jim Kuo
For 2 Adults
Hotel Confirmation Number: [protected]