Priceline.com
Reviews and Complaints

We made a reservation October 16, 2021 through PriceLine.com and was never able to use that reservation. I called National Car Rental and held the phone with them while they reimbursed PriceLine the $344.00 and was given the number to call to get my reimbursement.

So I called today for the reimbursement and was told I could not get it. So what it looks like to me is that National Car Rental reimbursed you my $344.00 and this company will not give me my money that I paid in good faith. BUT this company won't reimburse me in good faith.

I feel that I have been scamed for $344.00 and will not ever use Price Line again. I know I'm just one person out of millions that use your company, but I also will let anyone know about this situation, not good, reputable company.

(My son was in a terrible accident and this the reason I am late in trying to get my refund) It may not be much money to you and this company, but it is a lot to me!

Thank you in advance,

Bunzie Wininger/Dennis Adam Wininger Res.#[protected] 10/16/2021

I booked a trip through Priceline to go to my daughter's graduation (Flight, Rental Car, and Hotel). The date of the graduation changed and I tried to go to Priceline to cancel; however, I had to go to the airline directly to change the flight. The hotel was cancelled but they refused to change the dates for the rental car or refund the money. I will not be there to use the reservation. When I chatted with an agent, the agent ended the chat abruptly. This company is a straight scam!

See below:

Thank you. I see your reservation with Flight Frontier Airlines, Rental Car with Budget Rent A Car and Hotel with Delta Hotel By Marriott Philadelphia Airport for October 19, 2022.

You at 22:54, Oct 11:

I have changed the flight date and cancelled the hotel because my daughter's graduation date has changed. I was told by Hertz car rentals that in order to change the dates or cancel, your company has to make the modification.

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DIMECY at 22:55, Oct 11:

Thank you. I understand that you need assistance for this reservation. Upon checking here, I found that we cannot manually make changes on our end once a reservation is made.

You at 22:57, Oct 11:

You have to call Hertz. The agent says that you have to call and make the modification because I paid Priceline. If you cannot, I need the payment refunded.

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DIMECY at 22:58, Oct 11:

Our partner referred you to us because we booked your reservation and billed you. We are unable to make changes to your reservation due to contractual agreements with our partners. If partner is willing to change, you will need to work with them directly.

You at 23:01, Oct 11:

I called Hertz. The policy is that Since I paid Priceline, you have to call them and change the reservation. All I need is to change the dates. I am not looking for the money back.

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You at 23:02, Oct 11:

If you cannot change the dates, refund the money because I will not be there to use the car on those dates.

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DIMECY at 23:03, Oct 11:

I understand. Once you make your purchase, we charge your form of payment immediately to lock in your rate and secure your reservation. Per the terms you agreed to at the time of purchase, your reservation cannot be changed.

You at 23:05, Oct 11:

Refund the money then. I have already been charged an additional fee for changing the flight. The hotel has been refunded. Now I need you to refund the car portion. I will be filing a formal complaint against your company's deceptive practices.

Not Delivered !Error

I received a refund from Priceline but have to get it back through a loan company called Affirm. Affirm told me they would send a check by mail but I did not get it. After waiting 3 weeks, I called Affirm and found out the supervisor, who emailed a confirmation response ti me, never completed the refund and the check was not mailed. Now, I was tild I need to wait another 30 days to receive the check. This is u acceptable.

OpinionTAKE NOTE! Let the buyer beware. Per PRICELINE agent - SUPERVISOR once you pay the transaction detail goes to the airline. They have no record and will refer you to the air line. Now if you can understand them you will note the airline will most certainly NOT have on record what they allegedly sold you and will pass you around until they bleed more money from you for what you allegedly already paid for. After a number of attempts Frontier also Would not respond. We were left with filing with the Useless FAA, FTC and state of Florida.

I was unable to log in, so I tried to reset my password & it didn't work. I called Pricelines help line & was sent a link to reset password. It didn't work. Several more calls made with same reset password action & still no good. My final call was to ask for IT department & I was told that there was no way to contact them. It makes me a little uneasy to go on vacation & not have the ability to contact Priceline if an issue comes up.

Sept 10, 2022

Upgraded two tickets to business class from economy. Was charged 2,046.00.

Was charged on my united chase card ending in 9952. Then United charged me twice more. Once for 1,023.00 and again for 1,023.00. As one can see, these two charges add up to what Price line already charged me.

I've contacted Priceline many times and nothing has been done to negate these extra charges. I have been put on hold for over 3 hours while in contact with a representative, I'm constantly being transferred around to more than one person.

I last visited with a supervisor who assured me that the matter would be taken care of. That was last week.

My trip number is [protected]

airline confirmation 3EYN2S

Trip to The Dominican Republic Punta Cana

Dec. 8 - 15 2022

I placed a reservation for a hotel that was marked as a fairly decent hotel not a cheap rundown hotel. I arrived for my reservation on Sept 1st, I was staying the 1st, 2nd and 3rd leaving on the 4th. I checked in and as I walked to my room I noticed people sitting outside smoking and people driving up and knocking on doors then entering. They stayed maybe 30 minutes and left. The door was answered by a woman. I saw all this from the window of my room. I went to get my luggage from my car and 2 people were looking inside my car through the windows. When they noticed me coming to my car they immediately went into a room nearby. I retrieved my luggage and as I went back to me room someone hit me up for money. The door to my room had a nail in the door to hook the chain on that was my protection from the outside. The door barely shut and looked as if it had been pried open a few times. My bed had no backing and was just a mattress on a box spring and frame pushed against the wall. My TV was sitting on what I thought was a piece for my clothes but the drawers had no front panel. The closet door was broken and laying inside the closet. The bathroom looked like it was from 1960, the tub had stains on it. I debated for 1/2 hour to decide what to do. I checked out and called another hotel to check into. I called Priceline and they told me that I had check out because I feared for my life. I told them I would gladly pay for the first night since I did check in, they told me no matter what I had to pay the entire 3 days, even though I did not stay at the hotel. There contract has a stipulation that if you cancel last minute you will be charged. I checked in not knowing what the hotel was going to be like, it was a dump. Even the guy at the front desk said that prostitutes use this hotel. That people check in and leave after an hour. I find it unconscionable that I've been billed for all 3 days.

After I booked with different hotels on two separate occasions through Priceline, I learned once I got to the hotel's they would not rent to me because they don't rent to locals. (I was having renovations at my house). With Priceline's nonrefundable policy I lost my money. I did not know when I booked with Priceline that I would encounter this problem. I was, however, able to book with Priceline another hotel without a problem. However, if Priceline had listed this hotel policy the problem could be avoided.

I wanted to book a flight. Went through Affirm so I could make payments on it. Went to finish the booking, clicked the button. And got a spinning wheel. I did this twice. I went to get some help from Priceline. Tried texting which led me in circles. Tried calling which they won't answer unless you already have an itinerary number (I don't because it won't finish loading, which means they also can't find it by phone number). I finally got ahold of someone on that. And this is what happened...

Gabriel at 18:34, Sep 28:

Hello this is Gabriel. Let me check this for you. Can I please have your complete name?

You at 18:34, Sep 28:

Hello. My name is Melissa Gillespie.

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You at 18:36, Sep 28:

To explain... I tried to book a flight from New Orleans to John Wayne airport in California. I opted to use Affirm and was approved so I could make payments. Then I went to finish the booking and clicked complete at the bottom of the screen. I've done this twice now. And both times it's resulted in a spinning graphic on the screen with nothing happening. For over an hour.

You at 18:38, Sep 28: (I delivered a screenshot of what it was doing)

You at 18:38, Sep 28:

Here's the thing, affirm has already taken the payment and i haven't received a confirmation in my email or to my phone.

You at 18:39, Sep 28:

From anyone

You at 18:43, Sep 28:

Hello?

Gabriel at 18:44, Sep 28:

Thank you Melissa. May I have the trip number, travel dates and email address?

You at 18:45, Sep 28:

I didnt' get a trip number. Nothing has arrived in email or on phone. That's the problem.

You at 18:45, Sep 28:

But it says my money was taken

You at 18:45, Sep 28:

travel dates are Oct 19-23

You at 18:45, Sep 28:

email address is *@gmail.com

Gabriel at 18:45, Sep 28:

When you made a reservation you will automatically receive a confirmation email of your trip.

You at 18:46, Sep 28:

You at 18:46, Sep 28:

That is what its doing

You at 18:46, Sep 28:

For over an hour

You at 18:46, Sep 28:

Twice

Gabriel at 18:47, Sep 28:

Rest assured that if there is no confirmed reservation we did not charge any money.

You at 18:48, Sep 28: (I delivered a screen of my bank account showing the payment was taken)

You at 18:49, Sep 28:

My bank account. Top one. Because I used affirm to book. And regardless, I still can't book the flight

You at 18:49, Sep 28:

Because all it does it sit and spin

You at 18:51, Sep 28:

And now it just kicked me to a blank page

Gabriel at 18:52, Sep 28:

We are sorry that you are not able to book a reservation. Please do try to book it again at a later time and also try refreshing your connection and clearing the cache of the app.

Conversation closed by the agent at 18:53, Sep 28:

I purchased two one way tickets to London on 11/10/2021 for a flight on British Airways for 5/21/22 in the amount of 1,816.40.

I received an email on 5/18/22 informing me that changes were made to the booking. Two subsequent emails, one with British Airways’s contact # and the other alerting us that the seat map was not available.

We scrambled and made multiple site attempts and placed calls to confirm our seats. I have health issues for which I explained that we needed to sit together. We were guaranteed seats on the plain, but they could not guarantee 2 together. Ron Lagnado and I could not accept this, again given my health and the length of the flight, hence we had to cancel.

I have spent 2 and a half hours on the phone today, not to exclude multiple attempts since June. The manager, a gentleman by the name of Milger, said there was nothing he could do for us after this lengthy phone call. I initially gave him two dates to fly from SFO to Chicago and those dates took most of the 2 hours to be declined as unavailable. I asked him as a travel agency to try several other dates around those times, but the only thing he could do was a rebook to London for an additional 535.60 per person. This disaster came about on 5/18/22 and the limitation to use by 11/10/22 was another dreadful inquiry that did not allow us to receive any type of extension, back in of 6/22.

How can a company take our 1800.00 dollars and not help us find a rebooking? I am willing to let go of one of these tickets, but this fact did not influence these Priceline agents today.

I am 66 years old retired faculty and this money was for a long anticipated trip that I had saved a long time for! Yesterday, British Airways simply asked that a voucher be issued to us and they could easily use their sister airline (AA) to book a flight to Chicago so that we recoup some of our money and visit our grandchild.

I am appalled by the lack of decency Priceline has to not advocate for their customers. I feel cheated in every way!

Michelle Gibeau

[protected]@gmail.com

Flight reference# 38UO45

Trip# [protected]

Premium Economy BA 284

From SFO to London

I reserved a car through Priceline for fox car rental for September 28 at the Tampa Bay Area airport. The reservation was from September 28 through October 10. My reservation was nonrefundable but this is an extenuating circumstance. I would not be able to not only enter the Tampa Bay area by car or by plane either today or tomorrow any other day afterwards for the foreseeable future, but they have closed the fox offices there so the car would be unavailable to pick up regardless. I contacted Priceline by text and phone this morning and the other day and they refuse to refund my money or change my reservation. They gave me no remedy. To them I was SOL.

Confirmation number FFX02DC720

Booking number [protected]

Priceline took a booking for 4 days into a hotel that was going out of business in two days! NO REALLY! Un believable, right? Well they did it. I was notified at checkin that the hotel was going out of business in two day of my booked and prepaid stay of 4 days!

Priceline refunded the days of the unused stay but would not even get me another hotel to stay in! Go online and rebook! Are you kidding me?!? Trust you after this? I don’t think so. Gold VIP means … NOTHING!

The on phone support was not what I was used to from other providers. Broken English and nothing in empathy for the mess they caused!

Priceline - pay attention, you failed me and I’m a road warrior that has lots of friends that will hear about this! Make reparations for this mess you caused.

J Scott Bond

My husband purchased 4 airline tickets via Priceline to travel to London in 06/2021by British Airways. We could not take our family trip due to COVID. We have been calling Priceline and British Airways for over 1.5 years and no one has been able to help. We are not asking for a refund but a credit to travel on another date. This has been a terrible experience for my family, especially my husband he was looking forward to seeing his family. It has been over 10+ years since he has seen any of his family members.

It took over three months for Priceline and their affiliates to decline my refund for a car that I returned early because of mechanical issues. If I didn’t call last week for an update… my claim would have been just sitting there. Also it was very convenient for them to say that they we unaware that the car had issues, even though I call the rental car customer service line and also told the rep that check the car in when I brought it in before the due date. They only can verify that I brought it back early, but no history of why. PRICELINE JUST LOST A LOYAL CUSTOMER.

On 8-25 I placed a reservation thru Priceline for a 2 night stay at a hotel in Auburn Ca. The dates were for 9-23- 22 thru 9-25--22. This was for a family reunion. I need to cancel this trip. I have been trying unsuccessfully to cancel this trip.

I tested positive for covid. I bought the cancellation insurance which was offered at the time of purchase, now I wish to empower this cancellation. I have been trying since 9 am Pac time, to do this. NOWHERE have I been able to find any help with Priceline. I paid for this trip on Am Exp. I spoke with them at length to

explain that I will not be paying for this purchase. They gave me a Priceline number [protected]. I get fast busy on this line which is an indication of an

inactive line.

Is this reservation still valid because someone from booking.com called me and

requested another payment. It was a call from another country. I let them know

that I made the reservation with Priceline and I will deal only with them.

Request that Priceline email me and let me know if there is a problem with my reservation. If there is I request a cancelation so I can make another one.

I been using Priceline for about 30 years or more. Never had this problem.

Thank you.

Sergio Borrero

[protected]

Booking number [protected] PIN 5162

8.16.2022 book room night through service to Hampton Inn for 9.09.2022

8.19.2022 charged for room night

Event was cancelled needed to cancel room

9.06.2022 cancelled room night online

9.06.2022 called Hampton Inn to cancel room night

9.08.2022 called customer service to confirm cancellation and was told funds would be credited

Waited 10 business days, no refund

9.20.2022 call customer service to follow up on progress of refund, Emily confirmed verbal refund and mentioned email form Priceline was negative. Was directed to Hampton Inn for refund.

9.20.2022 call Hampton Inn, was told they did not receive fund and I would have to contact Priceline.

9.20.2022 disputed charge through North Country Bank.

9.20.2022 file complaint with Vermont Attorney General

I received a pop-up ad on 9/19/2022. It advertised a hotel in an area I was interested in visiting. It said $125 per night/Choose your room.

When I called Customer Service, they said it was $199--that it depended on the date. But that's NOT WHAT THE WEBSITE SAID. And I have the screenshot to prove it. It said $125 with no conditions listed. Is this the Culture of Priceline? I have always had great experiences with Priceline. This unethical practice is beneath you. But just remember--Money always follows the Culture.

I must not be the only one, because in the last year people have actually made videos on YouTube of this unethical practice. Lots of people with the same experience. Are you going to conduct yourself in an honest manner, and honor the price you post or not? Donna McPheeters/Birmingham AL

Reference: ticket numbers, [protected] & [protected], confirmation number XCECTU. My name is Vicki Rabb. Due to contracting COVID (Delta) my spouse and I had to cancel our flight. In the mean time we both ended up with under line complications. Some included kidney surgery, blood clots in my legs and a device implant. It looked like we would not be able to reschedule our trip this year. We then ended up with COVID (BA.5) in July which resulted in more complications. My age is 69 and my spouse is 74. There is no possible way that we could rebook this flight this year due to our health situation.

I’ve contacted American Airlines and they have referred my issue to Priceline since we did book through you. I’ve gotten a doctor excuse if you need it. I’m asking that we either get a refund or an extension on booking a flight. As of this date my spouse and myself are physically unable to do any travel in the near future. Please consider my above request, as this is my last option.

Thank you,

Vicki & Paul Rabb

125 Jan Road

Winnsboro, LA 71295

[protected]@aol.com

[protected]

I bought the flight tickets to Honolulu on 01/30/22 with a hotel package paying the total amount of $1,158.07. However, I wanted to cancel the trip and the Priceline refunded me with the hotel only and gave me the travel credits for the flights instead which were $645.88 value in total. After a few months, I wanted to use the travel credits for the next travel to Vancouver but when I called Priceline to book the flight tickets, they just informed me that the travel credit could be used only for domestic flights. That information was not given to me in advance and the guideline that I only got from email did not mention it. Even if I wanted to use the travel credits for domestic flights, I needed to pay extra for the differences which makes my travel credits useless. It is much cheaper just to purchase a flight ticket from any travel website and the actual extra payments Priceline is requesting me are almost the same amounts that I can buy it from the airline directly. That is insane! I really do not understand how price is calculated at their end when their customers want to use their travel credits. Priceline is just taking my money anyway and making my travel credits nothing. If the price difference was not that much, I would be willing to pay for it. However, their requesting extra money is way too much which makes no meaning to use the travel credits and it is way cheaper to buy a ticket without using travel credits on their website. I REALLY WANT TO GET MY TRAVEL CREDITS REFUNDED AND NEVER DEAL WITH PRICELINE ANYMORE!