Priceline.com
reviews and complaints

Approximately, 8/24/2022, at 12:30AM, I arrived at Days Inn Suites by Wyndham on 2998 Montague Ave., Charleston, SC. I contacted the hotel representative and attempted to check in. Due to hotel being under 'reservation', I could not come into the lobby, so we communicated via a small rectangular opening in the door. I waited outside during these late hours (I am a 70 yr. old female) for approximately 20 minutes. When the hotel representative came back, I was told I had no reservation! I called Priceline and they had me booked w/ incorrect booking dates. They said that they talked to the hotel representative and recommended that they waive the "cancellation" fee and I had to re-book another room with increased fees in addition to a $50 deposit. I then had to walk extremely some distance (carrying my luggage/bags) to get to the room. I suffer from 'spinal stenosis' and am currently going through physical therapy and receive 'injections' for lower back and hip pain. In addition, the room reeked of 'marijuana' since I did request a smoking room. I need to be reimbursed for the inconvenience of 'inaccurate' booking. I was in pain, scared to death, walking and standing outside the hotel for at least 45 minutes trying to get this situation right.

Thank you

I"ll let the chat exchanges speak for themselves:

Our wait times are running longer than normal, so this may take a few minutes.

In the meantime, if you are looking to cancel your Trip, make changes, or place a special request you can find these options (if they are available) on your itinerary under the My Trips section.

We will be with you as quickly as possible.

You

at 16:39, Sep 1:

representative

Read

CHERRY ANN

at 16:40, Sep 1:

Thank you for waiting. This is Cherry and I will be assisting you today! For security reasons, please provide me your full name, e-mail address, 11-digit trip number, and travel dates on the reservation.

You

at 16:40, Sep 1:

jonathan garrett, [protected]@yahoo.com no trip number and 08/03/2022

Read

You

at 16:42, Sep 1:

Hello?

Read

CHERRY ANN

at 16:42, Sep 1:

Thank you, Jonathan, how may I help you?

You

at 16:43, Sep 1:

I tried to book a hotel for saturday night. the booking gave me an error and said wasn't available. So I check again to see I could book another room and did so. I got an email saying I've authorized a payment from paypal, etc. The trip doesn't show up anywhere on my account, like I've paid but don't actually have a reservation.

Read

CHERRY ANN

at 16:44, Sep 1:

Let me check it here.

CHERRY ANN

at 16:45, Sep 1:

Is this for the month of September?

You

at 16:45, Sep 1:

Yes, 3rd

Read

You

at 16:46, Sep 1:

Transaction ID

81S82473WP0540249

Transaction date

Sep 1, 2022 13:32:52 PDT

Merchant

Priceline.com, Inc.http://www.priceline.com888-837-3774

Instructions to merchant

You haven't entered any instructions.

Invoice ID

ZecRxDtoI0mybUXSU6CXIb77AY6

Shipping address

johnathan garrett

1481 Hampton View Court

Marietta, GA 30008

United States

Read

CHERRY ANN

at 16:46, Sep 1:

We were unable to book the hotel due to changes in availability.

The credit credit card has not been charged.

Our booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which impact true reservation availability.

You

at 16:47, Sep 1:

The explain the payment above^

Read

You

at 16:47, Sep 1:

You guys took the money, but didn't get me a reservation.

Read

CHERRY ANN

at 16:47, Sep 1:

We were unable to book the hotel due to changes in availability.

The credit credit card has not been charged.

Our booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which impact true reservation availability.

Conversation closed by the agent at 16:47, Sep 1:

Hi, I am Penny the Priceline Virtual Assistant bot.

Tell me how I can help, or pick from one of the options below.

You

at 16:49, Sep 1:

representative

Read

Priceline Virtual Assistant

at 16:49, Sep 1:

Sorry, I couldn't understand that. Please rephrase it or choose one of these options:

Send a copy of my itinerary

Cancel my Trip

Reset my password

You

at 16:49, Sep 1:

representative

Read

Priceline Virtual Assistant

at 16:49, Sep 1:

I'll connect you to our team member. Which one would you like to talk about?

Flight

Hotel

Car

Package

You

at 16:49, Sep 1:

Hotel

Read

Priceline Virtual Assistant

at 16:49, Sep 1:

Please be patient while we connect you to an agent.

Priceline Virtual Assistant

at 16:49, Sep 1:

Our wait times are running longer than normal, so this may take a few minutes.

In the meantime, if you are looking to cancel your Trip, make changes, or place a special request you can find these options (if they are available) on your itinerary under the My Trips section.

We will be with you as quickly as possible.

Priceline Virtual Assistant

at 16:49, Sep 1:

Sure. I'm connecting you now. This might take a few minutes.

Zuri

at 16:54, Sep 1:

Hi, my name is Zuri.

Zuri

at 16:55, Sep 1:

How can I assist you?

You

at 16:58, Sep 1:

Yes, one sec

Read

You

at 16:58, Sep 1:

You guys charged my Paypal, but the reservation isn't showing in my trips

Read

You

at 16:59, Sep 1:

Transaction ID

81S82473WP0540249

Transaction date

Sep 1, 2022 13:32:52 PDT

Merchant

Priceline.com, Inc.http://www.priceline.com888-837-3774

Instructions to merchant

You haven't entered any instructions.

Invoice ID

ZecRxDtoI0mybUXSU6CXIb77AY6

Shipping address

johnathan garrett

1481 Hampton View Court

Marietta, GA 30008

United States

Read

Zuri

at 17:04, Sep 1:

Thank you for the information; however, there is no option for us to query using billing transaction.

You

at 17:05, Sep 1:

I didn't ask you too.

Read

Zuri

at 17:05, Sep 1:

Can I confirm who I am speaking with today?

You

at 17:05, Sep 1:

jonathan garrett

Read

Zuri

at 17:09, Sep 1:

Thank you, Jonathan.

Zuri

at 17:10, Sep 1:

Please provide the 11-digit Trip Number associated with your

reservation for security purposes.

You

at 17:12, Sep 1:

I just tell you that I don't have a trip showing in the my trips section of the website, after I showed you the Priceline charge on Paypal which has my named listed and your next questions is to ask me my name (which you already have) and to then ask for trip number of the trip that doesn't show up in the MyTrips section of the website? Really?

Read

You

at 17:18, Sep 1:

Are there any other questions you want to waste my time with that I've already given you? Or can we proceed to fixing this issue/

Read

Zuri

at 17:19, Sep 1:

Can you provide your email address and phone number used to book this?

You

at 17:20, Sep 1:

[protected]@yahoo.com

Read

You

at 17:22, Sep 1:

Hello?

Read

Vam

at 17:23, Sep 1:

Hi, Jonathan. My name is Vam. This conversation was transferred to me. Please allow me a few minutes while I review the details that you have entered so that I could better assist you.

You

at 17:34, Sep 1:

It's been almost 12 minutes. Are you still there?

Read

You

at 17:37, Sep 1:

Hello, are you still there?

Read

Vam

at 17:39, Sep 1:

Sorry for the delay.

Vam

at 17:43, Sep 1:

May I have the name of hotel and date on your reservation?

You

at 17:43, Sep 1:

I've already given that information. What have you been doing for the last 15 minutes?

Read

You

at 17:45, Sep 1:

yo dude, what have you been doing for the last 22 minutes?

Read

Vam

at 17:47, Sep 1:

I'm sorry but I don't have that information.

You

at 17:47, Sep 1:

Ok, so what have you been doing for the last 25 minutes since you took over this chat?

Read

You

at 17:50, Sep 1:

Yo dude, that's a fair question. Without my name and information that you supposedly didn't get from the agent handing this chat over, WHAT HAVE YOU BEEN DOING FOR THE LAST 28 MINUTES?

Read

You

at 17:52, Sep 1:

Yo dude, that's a fair question. Without my name and information that you supposedly didn't get from the agent handing this chat over, WHAT HAVE YOU BEEN DOING FOR THE LAST 30 MINUTES?

Read

Vam

at 17:53, Sep 1:

If you will not provide the information that I needed I cannot assist you.

You

at 17:54, Sep 1:

If you don't have my name and information, which was already provided multiple times, what have you been doing for the last 32 minutes?

Read

You

at 17:55, Sep 1:

It's a fair question, answer it and I'll give you my name and information, for the 4th time.

Read

You

at 17:56, Sep 1:

Hello?

Read

You

at 17:57, Sep 1:

Hello?

Read

You

at 17:58, Sep 1:

Hello?

Read

You

at 17:59, Sep 1:

Hello?

Read

You

at 18:00, Sep 1:

Hello?

Read

You

at 18:01, Sep 1:

You the chat shows read receipts right?

Read

Vam

at 18:02, Sep 1:

Since you will not provide the information I needed, I will need to end this chat. I will need to assist other customers. Thank you for contacting us.

Conversation closed by the agent at 18:02, Sep 1:

Hi, I am Penny the Priceline Virtual Assistant bot.

Tell me how I can help, or pick from one of the options below.

I just called Priceline to take advantage of their Price Match guarantee. I have had issues previously and was very careful with documenting my experience. I have screenshots of the other website offering the reduced hotel rate. Same room type. I booked through priceline.com yesterday, and figured there would be more discounted rate today, the day before check in. I found the rate on Agoda.com. I took a screenshot immediately and called Priceline. The first agent put me on hold for 30 minutes, and said he could not find the same rate that I clearly were seeing online. I asked to be transferred to someone else that could help me. Then Kim got on the phone. Not only did she put me on hold to tell me the same exact thing, but she couldn’t find the same fare but eventually she did find it and after 40 minutes she said the fare was no longer available. I refreshed my page on my end, the fair is still available. I have screenshots of being on hold with Priceline customer service while they deny seeing the fair and then telling me that it’s no longer available. All of this is not true and it’s clear to me but they don’t stand by there guarantee.

I have had to cancel my flight to Spain to see my newborn grandson due to my husband being diagnosed. Obviously this is not planned nor anyone's fault. It is shameful that I cannot receive a refund of any sort due to unforeseen circumstances. I had booked in May to leave in September. This shows my intentions were solid and had no way of knowing my husband would be diagnosed with terminal cancer in June. I would still like to go to Spain but not at this time. If you have any family close to you I would hope this is understandable.

I would hope you will look into this. My booking reference no is P3DC4EE

When I canceled my flight I was told I would be called back . I was not called back. The people I have spoken to have been very helpful and pleasant. I was surprised I did not receive a return call.

I would ask you rethink the policy in circumstances that are inevitable.

Thank you in advance for looking into this matter

Darlene Rebecca McCaffrey

The customer service was not equipped to help me cancel a hotel reservation at an unsanitary hotel. I had booked a reservation at Econo Lodge Inn & Suites Carrollton - Smithfield. Priceline itinerary - Thursday, August 25, 2022 (Itinerary# [protected]).

I was offered a 15% discount towards my next hotel reservation which didn't even cover the tax at the new hotel.

I booked a stay at HOMETOWNE suits on May 25 of this year, 6 nights for 432.36. Once I made it to the place my room was not ready for me to go in. Once I did get to get my keys I had to pay 100 for deposit even after paying already with Priceline. It was almost 6 when I got the key to my room that they were supposed to be cleaning. When I opened my room it was super smoked out with cigarette smells. Roaches were everywhere and nothing looked clean enough for me to lay on. I went back up to the office and they were closed. I slept in my car and had to wait until 11 am before they opened the office to cancel my stay and get a refund on my days paid. The lady at the front desk told me I have to wait for the 3rd party to refund my money but that my deposit would be sent back to my card within 3 days. I got my refund back for the deposit and was waiting to see when I would get my refund from Priceline. After nothing came back from Priceline when 2 weeks I contacted them on there site but the auto response wasn’t helping so I called and there was a lady who answered and she said that they will be checking it and getting back to me. I didn’t hear anything for another 2 weeks so I called back to Priceline and this time it was a man he said that they couldn’t refund my money because they couldn’t get in touch with the place I booked. I was like that’s a lie and I need my money please refund my money. He said he would try again and keep me updated on what happens. More weeks go by and I needed my money because I was not working and have a daughter so I disputed it with my bank. My bank sent temporary funds until the issue was resolved. My bank took the money back out of my account which put me in the negative because they spoke with Priceline and they had to have told my bank I owed that much to them. So I reached back out to Priceline once again to see why I haven’t received my refund and there answer was we can’t contact the hotel and there is nothing more they can do. How is this so when they book stays for people. After hearing that I contacted them myself and they answered me. Told me about the refund of the deposit which I got and that I would have to contact the 3rd party for my refund. After explaining that to them they tell me they have nothing to do with that. I contacted the people over HOMETOWNE which was red roof inn and they said that I would have to contact the 3rd party also. So somewhere someone is lying. I will not be using Priceline ever again! I’m still working on getting my money back because I didn’t stay at that hotel! This is wrong in so many ways. I took screen shots of emails and my itinerary so I’d have proof I paid it but they can’t refund my money. And how I’m hearing 2 different things when it comes to getting my money back. This is not right!

I rented a car from priceline.com on Aug 6th to pick up on Sept 24th in Sacramento CA. I was planning to visit an elderly friend. I distinctly remember seeing I could cancel up until the day before the pickup date on their website. I made the reservation with that in mind. Something came up that conflicted with the pickup date and required me to change or cancel the reservation. I read the email Priceline had sent and called the customer support number on Aug 29th a full 26 days before the pickup date. I was informed that I had purchases an "Express Deal" and that it was non-refundable, non-changeable, and non-transferable. I was flabbergasted! I reread the Priceline email and there was no mention of "Express Deal" and under the important information section of the email was no mention of any of the following: Express deal, non-refundable, non-changeable, non-transferable. I was told nothing could be done. The entire rental price is forfeited. I felt like I was taken by a predatory company who lacks any good will toward their customers. It's all about the money. The support people were difficult to understand and seemed to care less from support staff to supervisor. Not one word on the email about express deal, non-refundable or non-changeable. I will never do business with Priceline again.

I bought an airline ticket via a priceline agent as I had aa $782 credit with united airlines which I could only use if I book via priceline

Agent (after 95 minutes of spelling out every single word in English as she couldn't understand english) dlsaid I need to pay $468.51. Charges my cc and says hold while I issue you the ticket. After 75 more minutes on hold! The phone line drops. I already see the charge in my cc. I call and get transferred 10 times and 3 hrs later another agent says that the ticket is in error as actual cost is $482.70 and so it is $14.20 more than $468.51. I authorize only the differential of $14.20. However they charge me the entire $482.71 again and assure me that the first charge will drop off.

2 days later both charges post on my cc and since last 3 weeks I have called priceline 13 times with a total of 30 transfers. Every single agent is in some call center not understanding English and no resolution at all

My cc company has said it will take upto 90 days to resolve the dispute! E tremely frustrating experience and after being a lo g time priceline customer, I will never use them again

Good afternoon,

I am writing in regards to a recent trip that we had booked through Priceline back in back in December of 2021. This was a round trip from Boise, ID to St Lucia. We paid a total of $2,848.44, this included hotel stay as well in St Lucia. The itenary of the trip went as planned until our departure home. We left St Lucia on June 26th 2022 and arrived in JFK (layover flight). We were scheduled to fly home (Boise, Idaho) from JFK on June 27th 2022 at 6:30pm. When we arrived at JFK airport we were informed that the reason we were not able to obtain our boarding passes was possibly due to a delayed flight. An attendant with Jetblue Airlines looked further into the issue and was able to find that Jetblue no longer has a direct flight to Boise, Idaho from JFK. The airport attendant also informed us that Priceline had never provided the airline with our contact information to update any flight changes.

We then reached out to Priceline in hopes of someone to help us find a connecting flight home. This resulted in several of our calls being placed on hold and later disconnecting from the individuals who were "helping" us at Priceline. When we were able to get a hold of someone and speak to a manager (twice) they were not able to help us and told us that it was not Priceline's responsibility. I find this hard to understand considering that we had paid for this trip in advance and was never informed by Priceline of our flight being canceled and no connecting flight being updated by Priceline. This left us on the other side of the United States with little money, no place to stay, and no way home. Priceline was very inconsiderate of our situation.

This situation that we were placed in caused us to have to booked new plane tickets home ($741.20, 2 days later, and multiple connecting flights), 2 days of missed work ($1200.00) , as well as having to pay for hotel stay ($471.00) so we had somewhere to sleep in NYC, not to mention this resulted in my 3 children having to stay in the care of another person for 2 additional days.

We feel like we were not taken care of nor made a priority in any sense. We have been loyal customers for years and have booked MANY flights, cars, hotels, and packages through Priceline. Not to mention even when Priceline did not show any care that we were stranded and had no means to be in NYC we STILL rebooked through your company for hotel stay during this time... We have been nothing but loyal customers, it's a shame to see Priceline did not have the same loyalty.

For everything that we have gone through since JFK and having to suffer financially we would like to be reimbursed for everything mentioned above ($2,412.20) and for the original booked flight (flight cost) from JFK to Boise (Itinerary # [protected]) due to this mistake by Priceline.

Thank you for your time and will be speaking to you soon.

Kenneth Sparling and Danielle Pena

[protected]

[protected]

During an internet search on 8/27/2022 hotel listed on Priceline for 5 days $171.72 Hilton Pittsburgh, PA Greentree I proceed with the transaction. Received notice that my credit card was declined. Thought I entered it incorrectly so I did it again. Receive another notice credit card was declined. I contacted my credit card company who informed me Priceline pushed a charge for 1 penny more than the internet displayed 4 separate times at $1024.25 each. The credit card company stated they did not decline my transaction. I contacted Priceline customer service the woman tells me the reason my card is declined is because the price is no longer available. I inform her that's bait and switch. She tells me that it's $2 more a night I tell her I'm not accepting that so she hangs up on me. I figured I got a bad customer service rep and called back spoke to a man he does his thing then tells me that it is now $3 more than what is still advertised and displayed in a new browser window on the internet and puts the disclaimer "prices are subject to change". At that point I tell him I want nothing to do with your company with this shady tactic you are using on customers.

I reserved a five day stay at Motel 6 2500 Marketplace in Coraopolis, PA. I was told that this was a 3.5 Star Motel, and I requested a handicap room. Upon arrival I was greeted by a Budda Statue in the lobby. I was highly offended by this as I am a Christian and I am 83 years old and have been in many Motels and Hotels and NEVER have I seen this before and never have I seen a Jesus Christ Statute in any of them. This should not be allowed, or the customer should know this beforehand about this practice. When I was checking in, I asked for a room near the elevator as I have difficulty walking. Instead, I got a room which I had to walk down a long corridor. I could not get a shower as the hot water was cold. The Motel had no appeal in the lobby as it was very dark and the computer blocked a lot of sites I wanted to use. This was not a 3.5 Star Motel

I booked for a co-worker during a crisis situation. During this crisis we were issuing food benefits to clients in flood areas. Staff were required to leave their primary worksite, stay in hotels and work from those various locations. Because we are state employees we were later advised of hotels that are direct bill. I canceled the reservation through Priceline with the Wingate by Wyndham hotel timely per the guidance provided. Despite that I was charged. The hotel indicated they accepted an individual into the room but cannot and have not provided the record of this or anyone signing in. Priceline continuously indicates that they defer to the hotel who is refusing to refund the amount. The total cost of the room was charged to my credit card at an amount of $734.05.

Calls to hotel:

We were told phone calls are recorded and we requested the call be reviewed by management – but this has not happened.

We requested to speak with management and were told we could not.

We eventually reached a manager and were told she “doesn’t deal with that sort of thing”.

spoke with mgr on a later date and she advised that she was unable to locate the log for that day and would check storage. I called several times, only to be told the log was still locked up and not available or the manager was no longer available.

We requested an escalation number and were told there was none available.

Wendy Miller’s Confirmation # [protected]

calls were also made to priceline multiple times and it was indicated they defer to the hotel.

I originally book a room at the holiday inn. When arriving there fridge and a/c we’re broken and the ice machines on every floor. Received a refund and went to another hotel. Second hotel was Hampton Inn, the first room the tv and a/c were broken. The front desk switch our room. Second room we spent two nights in and then the tv broke. The front desk sent someone to look at the tv after complaining about the tv numerous times and being given the run around. On our last day here the front desk moved our room a third time. We are here for less then another twenty four hours and not happy with this experience at all. I would like a full refund!

I am contacting you to submit a complaint against John Philip P., Booking.com customer service team, as well as demand a refund of the $119.00 cancellation fee for Aeolian Ranch. I will additionally be making other complaints against booking.com for fraud.

I had a reservation, #[protected], at Aeolian Ranch in Kailua Kona, HI on May 24, 2022. My party and I became very sick that morning and wanted to isolate to prevent the spread of COVID.

We called booking.com that morning and asked to cancel without a penalty. John Philip P. of booking.com’s customer service team told me that since I am a VIP booking.com member, we will not be charged anything for a cancellation. He said that he reached out to Aeolian Ranch to let them know of our cancellation; however, no one answered the phone or returned his email. John Philip P. then told me that since I am a Gold booking.com VIP member and had COVID related illness, he would cancel the hotel reservation for free. I questioned him, saying that the cancellation did not fall within the hotel’s cancellation time frame. John Philip P. assured me again and again both that I will not be charged, even though I had exceeded the cancellation time and that booking.com has insurance and ways so that they would not charge us. I reluctantly cancelled the reservation.

I asked John Philip P. for a written agreement, which he wrote and emailed to me. However, the written agreement was written in a way that allowed many loopholes and was NOT consistent with what he said.

Ergo, I was charged $119 for the cancellation despite John Philip P.’s multiple assurances and even encouragement to cancel this reservation. After getting charged, in an attempt to get a refund, I called booking.com and spoke to many different representatives who told me that this reservation was solid and that my only option to get a refund was to directly contact Aeolian Ranch, which of course they did not refund my fee. I asked the representatives and supervisors in charge to listen to my recording with John Philip P., and they refused.

I urge you to listen to the recording on May 24, 2022, at approximately 12:53 p.m. PST with John Philip P.

I have been falsely charged based on John Philip P.’s lies and booking.com’s refusal to speak to John Philip P. and attempt to correct this wrong.

I am asking:

- Booking.com to listen to the recording on May 24, 2022, at approximately 12:53 p.m. PST and confirm John Philip P.’s fraudulent advice

- John Philip P. to be severely reprimanded and admonished

- A refund of $119 for this reservation, returned to my credit card

- An additional $200 in booking.com credit for the disruption and stress this has caused

I have been a member of booking.com for many years and have never had a customer service representative directly lie to me and encourage me to cancel a reservation free of fees. I have never had customer service representatives additionally refuse to listen to the recording or make some kind of reparation for this upsetting and fraudulent experience.

I purchased two night and paid the total bill . I just learned the hotel charged my guest $50 for security deposit. I will never use priceline again because of this

CHECK-IN: Friday, June 10, 2022 (04:00 PM)

CHECK-OUT: Sunday, June 12, 2022 (11:00 AM)

HOTEL ADDRESS: 53993 Indiana State Route 933

South Bend IN 46637

United States

HOTEL PHONE NUMBER: [protected]

NUMBER OF

ROOMS: 1 Room(s)

RESERVATION

NAME: Room 1: Lainee Cummings

For 1 Adult(s)

CONFIRMATION NUMBER: Room 1: [protected]

ROOM TYPE: Room 1: Premier King Suite

Max 1 guests. Hotels may charge for additional guests.

MEAL PLAN: Breakfast is included at no extra charge

DO NOT FALL FOR THE PRICE BREAKER DEALS! what they do is show you 3 resorts, 1 being cheap and two others in midrange. You agree to non changeable, non transferrable, non refundable. Then once you pay they assign the hotel. All good, BUT if you are searching for a certain category such as All Inclusive, Adult Only BEWARE because they will show you two in that category and one that is not, then give you the low end family resort with the cheapest deal (the price they are advertising). I fell for this and through rude service reps that keep quoting the contract, as well as a supposed "manager" in the call center, they would not change me to a category that I was shopping for. Shame on me for not investigating each resort to see that I could potentially get ripped off.

Myrtle Beach

Wyndham Days Inn this has to be the worst hotel I've slept in I think I deserve a refund for having to sleep on towels an not being able to shower after a long drive the pictures were not true an this room is definitely not for a paying customer. I only needed a decent room for a night but should've looked at the reviews 1st.

Rm 619

The following is the experience I had with Priceline recently:

I was pleased that I could change my flight time with United Airlines; according to United Airlines I owed a balance of $0.00 with the change. UA then notified me that I needed to complete the change through Priceline. Priceline then charged me $613.00 for the new ticket. According to my attorney, this is an illegal practice known as "bait and switch"...the change in flight was advertised as "no cost" through the airlines, then once I made the change I was stuck for the additional cost through Priceline. I needed to have an earlier flight in order to fulfill certain obligations that I could not change. I will never use Priceline again. Like I said, what was done is illegal.

Did a flight, hotel, and car rental through Priceline. When I landed in Orlando I went to pick up the car but was unable to locate the car rental company. I asked around and nobody had even heard of the company. I looked up the car contact information provided by Priceline, which was only a phone number.

I called the car company and got a message that the phone line was to busy and a faster response would be by email. So I emailed the car company using the email address provided by the message.

While I was waiting for a response I called Priceline who provided an address that I had to go to for car pickup. Priceline couldn't tell me how I was suppose to get there. They then called the car company and the got the same message I did. I then asked for a refund for the car rental since there wasn't a way to pick up the car or even talk to the car company. Priceline said they would find out if I could get a refund and said it would take up to 5 business days. It's been 9 business days and I've heard nothing.

I finally received a response from the email I sent to the car company. Only problem was that it was almost 24 hours later.

The car company said that they couldn't give me a refund unless Priceline requested it.

I made every reasonable effort to pick up the car and was unable to, through no fault of my own. Therefore, I demand a refund.

Priceline trip number

[protected] and trip number105-[protected]

i wanted to change the flight from 6.28 PM to 8.00 AM, originally I was told by associate that I need to pay 48 dollar to change , however as i went to get my credit card , when i returned to read the credit number (less than 2 min i was told that that price is not available i have to pay additional 120 for the first reservation and additional 26 $ for the 2nd reservation.

i have been using price line for as long as it s been there never experience this .