Pottery Barn review: Quality

Dear Pottery Barn Leadership Team,

I am writing to formally express my deep disappointment with the quality of furniture I purchased from Pottery Barn following my recent move. I spent over $50,000 furnishing my home with your products, trusting in the reputation of your brand. Unfortunately, my experience has been far from acceptable.

Within less than a year of ownership, I’ve encountered multiple issues:
• Outdoor furniture: The paint began chipping almost immediately, and the pieces were so uncomfortable I had to sell them and purchase replacements.
• Bedroom furniture: Paint is already peeling, and one of the nightstand handles was stripped and appears to have been glued rather than properly repaired.
• Kitchen chairs: These sit far too low and do not pair well with the table—despite being selected with the help of a Pottery Barn associate.

These issues reflect a serious lapse in quality control and product durability. I expected far better from a brand positioned as premium. I am requesting that this complaint be escalated to a director or higher-level executive who can respond to me directly. I am not seeking a generic customer service reply—I want accountability and a resolution.

At this point, I will not be purchasing from Pottery Barn again, and I am compelled to share my experience with others. I hope your leadership team will take this feedback seriously and respond accordingly.