CB Fast Food Chains Popeyes Complaints #782-801

Popeyes review: Unprofessional behavior. And lack of customer service

Delt0358 of Decatur, US

Jun 17, 2021 8:54 am UTC

Verified customer

I went to Popeyes on Mountain Industrial In Stone Mountain on 06/16/2021 @ 8:29 went to the Drive Thru. The young lady that came on to take my order made it seems that I was bothering her. I was not informed that the restaurant ran out of items that was the menu. I was very upset with this.
Then to pull up to the window and find the staff inside in a full brawl. The young man that came to the window told me to wait and went in to join the argument and just left me. I guess being in the brawl was more important than taking care of a customer.
I was very happy when the Popeyes opened. It is close to my home and I no longer have to drive to another county. After my experience at Mountain Industrial, I will not go back there.
The staff needs to have customer service training and how to conduct themselves at work. This is a brand-new store. They need to get it together I am so disappointed.

Desired outcome: Customer service training/ and classes on how to conduct yourself at work

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Popeyes phone numbers

+1 (800) 767-3937

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+1 (731) 427-6970

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+1 (404) 459-4450

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+1 01902117336

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Popeyes emails

popeyescommunications@popeyes.com

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Popeyes address

400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States

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