Popeyes review: Customer service

We placed an order online because usually there is an extremely long line at the drive-thru. Their online service asked us if we'd like it delivered or picked up at the counter, so we chose pick up at the counter. We drove 20 minutes to get there and upon arrival, the doors were locked. We looked up their number and called to let them know we were here trying to pick up our order. The guy that answered the phone had no idea what we were talking about and told us that they don't do counter pick-up; however, our card had already been charged. We asked him if he was at least showing our order number and his response was "Uh, well, I mean, I'm sure it's ready...Uh.." not finding our order or trying to help in any way and being extremely rude in the process. We finally asked to speak to a manager, to which he yelled back "I'm the manager!" several times. We asked for his name so that we could file a complaint with corporate, to which he yelled back again "Call corporate!" several more times before hanging up on us, never giving his name, our order, or our money. Currently sitting on the phone holding for customer service (15 minutes now) while driving around at almost 7 o'clock at night to find something to feed our kids, to hopefully file a complaint against this "manager" and get our money back for a meal we never got.